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Grand Lagoi Hotel by Nirwana Gardens

Traveler (712)
Pool & Beach (107)
Room & Suite (100)
Certificate of Excellence
About
Location
Cleanliness
Service
Value
Certificate of Excellence
Grand Lagoi Hotel by Nirwana Gardens is located at the newly developed Lagoi Bay in Bintan Island, Indonesia. With stylishly appointed and spacious guest rooms, the resort is strategically located next to Plaza Lagoi mall and a short stroll to the beachfront. Surrounded by sweeping bay views, lush tropical greenery, and a stunning fresh-water fishing lake, the resort also has an array of facilities, including a rooftop infinity pool, an entertainment centre with interactive games, a movie room and kids’ corner. An ideal location for company retreats, business meetings and private cocktail functions in Bintan, the 7 meeting rooms with a maximum capacity of up to 400 persons are well-equipped with a range of audio-visual technology. Speak to us for comprehensive packages to suit your needs.
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Property amenities
Free High Speed Internet (WiFi)
Pool
Room Service
Free Parking
Restaurant
Spa
Breakfast included
Airport Transportation
Banquet Room
Breakfast Available
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Public Wifi
Shuttle Bus Service
Wheelchair access
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Room features
Air Conditioning
Minibar
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Lake View
Business
HOTEL CLASS
Location
Full view
Reviews & more
475Reviews
748Photos
52Q+A
69Room tips
Traveler rating
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Popular mentions
good location which closed to ferry, good breakfast, clean room and toilet, good shuttle bus services. however, the air conditioning at lobby and the wifi in room are not working well. The swimming pool is small but well maintained.
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Response from NirwanaGardens, Public Relations Manager at Grand Lagoi Hotel by Nirwana Gardens
Responded 1 week ago
Dear JoanneY523, Thank you for taking the time to write your review of your recent holiday at Grand Lagoi Hotel. Whilst we are pleased that there were some positive factors to your stay especially on the breakfast, guest rooms and shuttle service; we are sorry that there were shortfalls that affected what could have been a more memorable experience with us. Do be assured that we are reviewing the points you have brought up and we continue to work hard to ensure that we deliver the best to our guests. See you again soon and as always, we remain at your service.
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Too many negative things: - noisy rooms and hotel in its whole as children are every where either crying or shouting. Same for the swiming pool like Disneyland. - Food is far too expensive! In each of the 4 restaurant every meal is at 15SGD for something that you can find at
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Response from NirwanaGardens, Public Relations Manager at Grand Lagoi Hotel by Nirwana Gardens
Responded 1 week ago
Dear alexad640, We are sorry for failing to exceed your expectations in terms of noise level, food and activities prices. We do provide complimentary activities for in-house guests to enjoy at the Entertainment Room. We will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future and I have made sure to share them with the management for their review. It is our hope that this experience will not deter you from visiting us again and you will give us the opportunity to better serve you in the near future.
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Enjoyed a relaxing and modestly upscale stay (for good value) of 2-nights 3-days. Greeted upon ferry arrival by Lagoi hotel staff, and after a short wait for all guest was taken by shuttle to the hotel a 10-15 min drive. The hotel is large, new, clean and welcoming. Nice lobby
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Response from NirwanaGardens, Public Relations Manager at Grand Lagoi Hotel by Nirwana Gardens
Responded Dec 16, 2018
Dear LenaTeresa, Thank you for taking the time to share your experience with us. We strive for excellence and it truly makes our day to hear that you had such a great time with us. We are truly happy that you enjoyed your stay and we hope you give us the pleasure to create more wonderful memories in the near future at Grand Lagoi Hotel.
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The best cheap resort in bintan and close to the beach and grand lagoi just at the back of this hotel , bunch of resto and warung and not so expensive and very recomended in this area of this hotel ,overall the room and cleanlinnes are very good and the rooftop pool also had
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Response from NirwanaGardens, Public Relations Manager at Grand Lagoi Hotel by Nirwana Gardens
Responded Dec 4, 2018
Dear Mario M, Thank you for taking the time to share your experience. We truly appreciate your positive comments about the cleanliness and facilities. Your kind words are encouraging and we are pleased to be of service. On behalf of all the staff of Grand Lagoi Hotel, we would like to thank you for staying with us and we are more than happy to assist you with your future arrangements.
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We stayed on 30 July and checked out on 3 August The hotel is good and they provide shuttle to Nirwana Gardens The breakfast here is not buffet if the number of guests is low So it was a simple set meal but you are entitled to two servings That was very disappointing because
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Response from NirwanaGardens, Public Relations Manager at Grand Lagoi Hotel by Nirwana Gardens
Responded Nov 11, 2018
Dear Aeesha2015, Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. We are sorry to hear that we fell short of your expectations in some area. Regarding your concern on the beach and lake, we will highlight this to the relevant people in charge for their attention as these areas does not belong to the Hotel. We will continuously improve with your feedback and would love to have you back to better serve you in the near future at Grand Lagoi Hotel.
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Album Categories
All photosTravelerPool & BeachRoom & SuiteDining Family and Play AreasBusiness Center & Event Rooms
Photo provided by managementGrand Lagoi Hotel by Nirwana Gardens
View from tiny balcony
room
View from the room
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12345620
Is the indoor kids club free?
Hi Rayyan N, The Kids club is chargeable, for 1 session is Rp.95.000 and whole day is Rp.200.000 Thank you
0 votes
Hi Nora, The nearby restaurants and mini marts in Plaza Lagoi accept only IRD currency. Regards, Andrea
0 votes
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Hi from Singapore which ferry terminal have free bus to grand lagoi hotel?
Dear WeiHui L, Warmest greetingS from Grand Lagoi Hotel, Bintan. Kindly to informed for ferry terminal closest and have free shuttle service to our hotel is Bandar Bentan Telani Ferry Terminal (BBT). Our Staff will standby at ferry terminal lobby every ferry timing. Thank you Nelly
2 votes
Dear Zed L, Warmest greeting from Grand Lagoi Hotel by Nirwana Gardens Thank you for your interest in choosing our hotel as your vacation venue. Alright, The service is still available. We will arrange for the pickup transportation. Our staff will be standby at BBT lobby with a Grand Lagoi Hotel signage every ferry timing. Thank you. Nelly
1 vote
Dear Tan S, Thank you for query, There is 5 restaurant at Nirwana Gardens Resort. Yes, Grand Lagoi Hotel does provide shuttle service to Nirwana Gardens Resort Thank you Nelly
1 vote
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12345611
"Choose a bigger room for large group instead of many small rooms"
"Dont go to this hotel"
"the hotel is in an area that isn't built up so all their windows would have a view that is unblocked."
"Choose a grand deluxe for extra space"
"The hallway is really noisy, so i'll recommend a room at the and of the hallway, so there will be less people passing by."
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PRICE RANGE
$88 - $184 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Swiss-Belhotel Lagoi Bay
LOCATION
IndonesiaRiau Islands ProvinceRiau ArchipelagoBintan RegencyBintan IslandLagoi
NUMBER OF ROOMS
132
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