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Grand Lagoi Hotel by Nirwana Gardens

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Jl. Gurindam Dua Belas, Plot 27- 29, Sebong Lagoi, Lagoi, Bintan Regency, Riau Islands Province 29155 Indonesia
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Traveler (776)
Pool & Beach (106)
Dining (53)

About

#5 of 14 hotels in Lagoi
Location
Cleanliness
Service
Value
Travelers' Choice
Grand Lagoi Hotel by Nirwana Gardens is located at the newly developed Lagoi Bay in Bintan Island, Indonesia. With stylishly appointed and spacious guest rooms, the resort is strategically located next to Plaza Lagoi mall and a short stroll to the beachfront. Surrounded by sweeping bay views, lush tropical greenery, and a stunning fresh-water fishing lake, the resort also has an array of facilities, including a rooftop infinity pool, an entertainment centre with interactive games, a movie room and kids’ corner. An ideal location for company retreats, business meetings and private cocktail functions in Bintan, the 7 meeting rooms with a maximum capacity of up to 400 persons are well-equipped with a range of audio-visual technology. Speak to us for comprehensive packages to suit your needs.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Free breakfast
Children Activities (Kid / Family Friendly)
Kids club
Free shuttle or taxi services
Business Center with Internet Access
Wifi
Infinity pool
Rooftop pool
Outdoor pool
Restaurant
Rooftop bar
Breakfast available
Breakfast buffet
Airport transportation
Shuttle bus service
Conference facilities
Banquet room
Meeting rooms
Spa
Rooftop terrace
Concierge
Non-smoking hotel
Dry cleaning
Laundry service
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Room features
Air conditioning
Private balcony
Room service
Safe
Minibar
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Good to know
Languages Spoken
Malay
519Reviews55Q+A69Room tips
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Muhd Fahrurrazi J wrote a review Mar 2020
Singapore, Singapore69 contributions43 helpful votes
Booked a stay with them for 3D2N since there was a promotion on their website; It was to celebrate my partner's birthday. It was perfect! We got to enjoy Lagoi Bay Beach and finding a place to eat was easy. The rooftop pool was the best place to chill out and to watch the sun set (it was beautiful from up there). Staff were always friendly just like how it was on my previous stay. We had a nice dinner at the rooftop restaurant to celebrate my partner's birthday, although pricey, it was worth every Rupiah. The food was top notch! Thank you Grand Lagoi Hotel!
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Date of stay: March 2020
Rooms
Service
Sleep Quality
2 Helpful votes
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Response from NirwanaGardens, Public Relations Manager at Grand Lagoi Hotel by Nirwana Gardens
Responded Mar 31, 2020
Dear MuhdFahrurraziJ, Thank you for staying at Grand Lagoi Hotel, it was our pleasure to have you with us. We are glad our staffs’ services have been able to make you feel very welcome and it truly makes our day to hear that you had such a great time with us. We look forward to serving you again in the future.
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Chloe wrote a review Feb 2020
46 contributions135 helpful votes
The hotel room is very spacious and clean. The bed is also very comfortable. They even have an infinity pool on their roof top with a view of a lake! It is very relaxing! It is also located near Lagoi plaza which have mini marts, some shops and restaurants and even a beach! Very convenient location!
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Date of stay: January 2020
Cleanliness
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Sleep Quality
3 Helpful votes
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Response from NirwanaGardens, Public Relations Manager at Grand Lagoi Hotel by Nirwana Gardens
Responded Feb 18, 2020
Dear hxhxhx, Thank you for taking the time to share your experience. We are pleased to know that your time with us was enjoyable and you found our accommodation conveniently located beside the mall and beach. We are truly happy that you enjoyed the view at the rooftop infinity pool, as well as the spacious room, we hope you give us the pleasure to create more wonderful memories in the near future at Grand Lagoi Hotel.
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Yazid wrote a review Feb 2020
2 contributions2 helpful votes
The hotel was clean, the room is spacious, and the service was excellent. The toilet door though is heavy and we struggled to open and close. The shower is a bit funny. The water will suddenly turn cold then hot again in the middle of showering. The wifi is good but disappointingly limited to 2 devices only. Breakfast was decent, but the location from the top floor was breathtaking. The nearby plaza is disappointing. Nothing much to shop (many are closed). Food prices are expensive (Note:the price quoted doesnt include 10% service charge and 11% government tax). The beach is beautiful and at low tide you can walk towards the open sea. Just don't go all the way. The hotel provided free transport to and fro Nirwana Resorts. You can explore the resorts and dine at the nearby kelong (very pricy). We booked the hotel to recce the place before registering for the coming Mandiri marathon. The nearby Lagoi Bay lake has a clean well-maintained walking path along it. For 2 straight mornings we ran around this incredibly beautiful lake.
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Date of stay: February 2020Trip type: Traveled as a couple
1 Helpful vote
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Response from NirwanaGardens, Public Relations Manager at Grand Lagoi Hotel by Nirwana Gardens
Responded Feb 18, 2020
Dear yzzzd, Thank you for choosing to stay with us and for sharing a review. Whilst we are pleased that there were some positive factors to your stay, we are sorry that there were shortfalls that affected what could have been a more memorable experience with us. Do be assured that we are reviewing the points you have brought up and we continue to work hard to ensure that we deliver the best to our guests. We would love to have you back to better serve you in the near future at Grand Lagoi Hotel.
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JaneBoey wrote a review Jan 2020
Singapore, Singapore39 contributions20 helpful votes
TEMP We stayed at the Grand Lagoi 23-25 January. We arrived via the free hotel shuttle bus from the ferry terminal. Our guest room of Deluxe Double was spacious, clean and adequately equipped for our family of 3. The staff service is excellent, professional and flawless. We are also impressed that members of staff remembered and addressed us by name a few times. Special mention to the team at Bar 7 where we had dinner on the eve of Chinese New Year. My husband ordered the festive set which was huge in portion and delicious. I enquired about vegan options and the chef quite quickly put together a matching festive vegan set for me to enjoy. The move was very thoughtful and the food was good. Breakfast was cosy and delicious, and the staff always helpful. We also enjoyed a lovely time at the infinity pool on Level 7 We were there for more than 3 hours and it was wonderful for photos at sunset. Adjacent to the main property is the Wellness Spa. Please drop by to check for promotions. The spa treatments are priced very affordable and we were lucky to enjoy a one-for-one promotion, so we did a couple session of 60-minute full body massage which was very well done. The property is just next to Plaza Lagoi, and just behind it is the beach. Facing the beach is a local cafe Warung Yeah which serves very awesome dishes like Nasi Goreng, Mee Goreng, Gado Gado, Tahu Telor, Satay, etc, at very affordable prices. Beside it is a convenience store Yeah Mart which is great for grabbing your snacks as well as ice-cream. We had a very pleasant stay and we look forward to returning soon.
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Date of stay: January 2020
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Response from NirwanaGardens, Public Relations Manager at Grand Lagoi Hotel by Nirwana Gardens
Responded Feb 18, 2020
Dear JaneBoey, We are pleased to know that your time with us was enjoyable and you found our hotel conveniently located. It is an honour to read that your time with us was memorable thanks to the quality of service and attention from all our team members, we are pleased to be of service! See you again soon and as always, we remain at your service.
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Hans KK wrote a review Dec 2019
Bangkok, Thailand36 contributions15 helpful votes
+1
Introduction: I visited the Grand Lagoi Hotel by Nirwana Gardens in early December 2019 with my friends. I had made the booking, with the option of an additional bed at the price of around IDR550,000, inclusive of breakfast. Room: Rooms are spacious in general. Lines are primarily clean, the toilets are also well taken care of. Toiletries and bottled water is provided, with the option of requesting for more. Do note, however, that the additional bed is a foldable type which is slightly smaller than the existing bed in the rooms. I do have to caution the travelling couples: my experience was that our “large, queen sized bed” was in fact a make shift one, made out of two single beds. Notwithstanding the discomfort due to the separation between the two beds, the two beds were indeed very large and comfortable. Kudos to the hotel for that. Facilities: Facilities are abundant at the Grand Lagoi. We have had the opportunity to use the Games Room at the hotel. It offers a wide variety of games ranging from Xbox, PS4, Nintendo Switch, up to the good old pool tables and table soccer. The staff mending the games room was also very helpful. Although I do not have her name, I must say that her service standards were impeccable. Do note, however, that guests could choose to book the Games Room for their own karaoke pleasure. To my understanding, the room would be out of bounds to the guests if so. Location: Grand Lagoi is near to the Lagoi Plaza which offers some food options. If you wish to travel out, your best chance is to get a cab from the front desk. The price may be slightly steep, but the front desk is always helpful in getting a cab almost immediately. Kudos to the team on that. Overall: Overall, it is a good experience with the service team there. Service was impeccable; so much so that staff could remember your name and room number, and provide that level of personal service. I appreciate the service provided by the team. Thank you guys!
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Date of stay: December 2019Trip type: Traveled with friends
3 Helpful votes
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Response from NirwanaGardens, Public Relations Manager at Grand Lagoi Hotel by Nirwana Gardens
Responded Jan 8, 2020
Dear hanskkk, Thank you for your kind review and for visiting us at Grand Lagoi Hotel. We are thrilled to read your detailed feedback on our property. Your comments about our diligent staff were a pleasure to read, and we are excited to share them with our team. It was a pleasure to have you with us and we look forward to welcoming you back soon!
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PRICE RANGE
$47 - $182 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Swiss-Belhotel Lagoi Bay
LOCATION
IndonesiaRiau Islands ProvinceRiau ArchipelagoBintan RegencyBintan IslandLagoi
NUMBER OF ROOMS
132
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Frequently Asked Questions about Grand Lagoi Hotel by Nirwana Gardens
Which popular attractions are close to Grand Lagoi Hotel by Nirwana Gardens?
Nearby attractions include Lagoi Bay Lantern Park (0.2 miles) and Plaza Lagoi (0.08 miles).
What are some of the property amenities at Grand Lagoi Hotel by Nirwana Gardens?
Some of the more popular amenities offered include a rooftop bar, free wifi, and free breakfast.
Which room amenities are available at Grand Lagoi Hotel by Nirwana Gardens?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Lagoi Hotel by Nirwana Gardens?
Guests can enjoy a rooftop bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Grand Lagoi Hotel by Nirwana Gardens?
Yes, free parking is available to guests.
What are some restaurants close to Grand Lagoi Hotel by Nirwana Gardens?
Conveniently located restaurants include Warung Yeah!, Yeah! Lounge, and Nelayan.
Are there opportunities to exercise at Grand Lagoi Hotel by Nirwana Gardens?
Yes, guests have access to a pool during their stay.
Does Grand Lagoi Hotel by Nirwana Gardens have an airport shuttle?
Yes, Grand Lagoi Hotel by Nirwana Gardens offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Grand Lagoi Hotel by Nirwana Gardens?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Lagoi Hotel by Nirwana Gardens offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Does Grand Lagoi Hotel by Nirwana Gardens have any great views?
Yes, guests often enjoy the ocean view available here.