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Lagoi, Bintan Regency, Riau Islands Province 29155 Indonesia
4 people are viewing this hotel
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$727
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Free cancellation until 06/02/22
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Traveler (726)
360
Panoramas (63)
Room & Suite (427)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 07/15/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from THE SANCHAYA
Updated 07/15/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 14 in Lagoi
Location
4.7
Cleanliness
4.9
Service
4.9
Value
4.2
The Sanchaya is only 50 minutes ferry ride from Singapore, plus a short private chauffeured transfer from the estate’s private VIP lounge at Bintan’s Bandar Bentan Telani Ferry Terminal. The beachfront resort offers an award-winning collection of 13 lavish villas (1-bedroom to 4-bedroom) and 17 signature suites combining exceptionally comfortable interiors with the warmth and atmosphere like those of a luxurious private estate spread over 9.6 beachfront hectares. Its common areas, oceanview restaurants The Dining Room and Tasanee Grill, The Bar, Salon & Library as well as The Decanter (wine cellar) reference Southeast Asia’s rich history and culture blended with a vintage European refinement in its artworks, antiques, and furnishings. The Sanchaya Spa partners with Sodashi skincare range – luxurious, high performance products using only the purest botanical extracts blended with care and intention.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Archery
Kids' outdoor play equipment
Valet parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Outdoor pool
Yoga classes
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Poolside bar
Bicycles available
Diving
Hiking
Snorkeling
Bicycle tours
Highchairs available
Airport transportation
Shuttle bus service
Business Center with Internet Access
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Neck massage
Pedicure
24-hour security
BBQ facilities
Baggage storage
Concierge
Newspaper
Picnic area
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Private beach
Additional bathroom
Desk
Coffee / tea maker
Flatscreen TV
Bath / shower
Housekeeping
Private balcony
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Languages Spoken
English, French, Chinese, Dutch and 5 more
358Reviews24Q+A60Room tips
Traveler rating
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Jessi_C1504 wrote a review May 25
Jakarta, Indonesia26 contributions12 helpful votes
+1
It’s our first time travel to Bintan after pandemic with our baby. Sure we want everything to be perfect so we chose Sanchaya, since we’re not sure we can find any attraction nearby or even restaurant after pandemic. Thank God we chose the right one! From check-in till check-out everything was perfect! Services, food, room.. spa experience (if you’re pregnant mom to be spa is a MUST!!) you name it its all worth it, because everything were personalized. The only downside u can expect to experience is the sea flies 😂 well it’s a nature thing so just be prepared to bring your best calming lotion, because u might get some even after applying the bugs repellent. So big thanks to chef Budi and all the chef team and servers Yohan, maria, and all we love all the bfast (unagi don, sous vide egg, croissants, donut, lemon butter) and dinner meal (esp the tom yum goong, asam pedas soup, oxtqil soup) Check in-check-out staff Nawa, Lina and all staffs we couldn’t mention one by one.. we love you all! Thank you and hope to see you again! Ps: maybe they need to consider to change the tiles (because there are lots of yellow spots alrd, thou we love how beautiful the tiles are)
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Date of stay: May 2022Trip type: Traveled
Room Tip: If you have kids sanchaya suite or villa room is the best, and don’t forget to bring your best...
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Minge C wrote a review Dec 2021
2 contributions1 helpful vote
Sanchaya is a magically build colonial style resort in Bintan. Each guess will have his/her own beautiful spacious house to share with family. The resort has its own library, gift store, and a very beautiful private beach located right behind each room/house. Every day will be filled with activities, whether it's a simple beach fun or playing Jiabo on the sand. This resort (and frankly) most resort in Bintan will surprise you like never before! Bintan, I'll be back :D
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Date of stay: December 2021
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RGS wrote a review Oct 2021
Jakarta, Indonesia6 contributions4 helpful votes
Truly world class! Sanchaya was beyond expectation with its ultra bespoke service and top notched staffs, with amazing culinary experience and cleanliness around the premise and inside the suite itself.. not to mention the gorgeous architectural design and beautiful suites they offer.. We were pampered during our stay like no other 5 6 star resorts all across Indonesia has ever done before! Nothing could be more perfect in our Sanchaya experience, from the knowledgable airport transfer driver (Mr. Juni), to the Manager-on-Duty (Ms. May), the F&B head (Mr. Hardian), as well as the amazing staffs like Mr. Ari who taught us lawn croquette and accompanied us during our cycling trip around the beautiful paddy field and lake, also the wonderful dining experience served by Mr. Johan, Ms. Maria, and Ms. Ika. And together with the amazing chef offering various scrumptious breakfast, lunch, dinner and not to mention the most epic afternoon tea we have ever had in a while. Could say it was better than the afternoon tea at Ritz London :D also the personable Mr. Kukuh who was on the night shift. Everyone and everything in Sanchaya made our stay perfect and we could not think of any better place to spend our leisure time. The only thing we regretted was that we did not discover Sanchaya much earlier.. had we know such ethereal place exist, we would have come back here every now and then with our beloved fam :) can't wait to plan our next visit soon!
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Date of stay: September 2021Trip type: Traveled
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Andrea M wrote a review Oct 2020
3 contributions3 helpful votes
I am coming often to this restaurant because I really enjoy with the service and the food, all of them so kind and polite... Special thanks to Ms Asrie that as always make my experience nice and excellent.
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Date of stay: October 2020Trip type: Traveled
1 Helpful vote
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Mother wrote a review Jul 2020
Luxembourg6 contributions4 helpful votes
We celebrated my hubby's milestone birthday with a surprise! From the booking to the event to our departure it was extraordinary and we just loved the thoughtful planning and the attention we had received during our stay. The effort to decorate the outdoor area with heavy winds was huge and we were glad that all were completed before the birthday boy arrived. Staffs English level is quite high and they greet you with your name, I am sure they have a memory training ;-). Food was excellent and we celebrated with a private dinner in front of our pool the first night and had seafood in another resort the second night. The kids were particularly enjoying their freedom in a separate villa on their own just next to ours. The great experience started and ended with the private channel, the staff will take care of the immigration on your behalf while you are enjoying a welcome drink in a VIP lounge. It's a MUST when you go to Bintan.
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Date of stay: August 2019
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Mark Zuberg wrote a review Jun 2020
1 contribution
The Sanchaya stands out when it comes to service. The staff are very well trained, offering a personalised and luxurious stay, ensuring you have everything you need every step of the way. From bug spray, to sunscreen, to sparkling water at the pool, to the aesop amenities, these guys get the details right. The only thing we didn't love was the dinner menu and the food for dinner, but breakfast and lunch were superb! The bed and rooms were lovely, cleanliness of the rooms were neat and clean make us feel comfortable staying at hotel The Sanchaya.as well, as were the hotel grounds. Bear in mind, they do have some construction right now, but the noise level was barely noticeable! Thanks for the lovely hospitality, Sanchaya!
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Date of stay: July 2019
Rooms
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Service
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wafa_traveller wrote a review May 2020
Dubai, United Arab Emirates40 contributions16 helpful votes
+1
I stay for 2 nights at luxury 5 star resort during the newyear holiday. Type of room We stay in sanchaya suit was beautiful , clean & awesome The staff are friendly and helpfull  Great lobby and great brarkfast buffet Great Resturants   Aweosme outdoors garden & swimming pool Ms. Nawa she is very helpfull staff in the reception If i plan to visit again to bintan island differently Will book same resort.
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Date of stay: December 2019Trip type: Traveled
2 Helpful votes
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Phyllis wrote a review May 2020
Boulder, Colorado185 contributions208 helpful votes
I have to start this review asking the wonderful staff at Sanchaya to forgive me for this late review. It was a very emotional time for me there last time as my father had just died and I couldn't go home to Europe sooner, so I stayed for the duration I had booked, last August. The Sanchaya is now a part of my staple for Asia travel and I feel I haven't really been traveling right unless I end my trip there. I've now sampled many rooms and seen a lot of the resort and this time I was invited to see the Vanda Villa. What a surprise and pleasure. A real private villa inside the property where everything is curated, every little detail is thought of and the staff can't do enough for you. It's absolutely something to book for yourself or for that special occasion and make sure you won't be bothered with any of the other guests. (A boutique hotel lover's dream.) Magnus is one of the best resort managers I've ever come across. (I do travel some.) He's personal, yet professional, very friendly and it shows that staff are so happy there. I can't fault this resort, it comes down to the other guests and their behavior but the resort is as always beautiful, immaculate, offers the best service and food keeps getting better. Everything is so comfortable and beautiful, I kind of feel like cancelling my life in Europe and just move in, especially now during this Covid-19 ordeal, Sanchaya feels like it would be a safe haven. I'll be back as soon as I can and am very much looking forward to my next stay whenever that may be.
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Date of stay: August 2019
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Service
Sleep Quality
1 Helpful vote
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jma9806 wrote a review Apr 2020
41 contributions48 helpful votes
+1
There are not enough words to describe this experience...sheer pleasure... First the arrival at the ferry terminal coming from Singapore where a member of staff from The Sanchaya will escort you to their private lounge in the VIP lounge while your luggage is being taken care of... The property itself, the layout and design is just what dreams are made of : several villas spread on the resort, the gardens are manicured and the atmosphere is just what you are looking for when you want to retreat from a busy life and relax for a few days. The interior design is right on spot with so many details that the feeling is more of a home away from home than a hotel. The food is excellent, we stayed for 5 nights and the variety/choice and quality are all you expect and even more. Most important : The staff...nothing is ever a problem and their smile is contagious ! Ichsan and Abib wil prepare the best cocktails for you, Jeroen will find some treasures in his wine cellar while the Chef Giacomo will be preparing his specialities... The Spa was also incredible and we had the Sanchaya signature massage, just 105 minutes of well being, a real treat to the body, mind & soul, Thank you Sayeesh and your team ! I am forgetting a lot of people but everyone made sure that our stay was just perfect : Thank you all ! All this says a lot about the management team that welcomes you on arrival and is omnipresent with guests along their stay, in the most discreet manner...Very well done ! In just a few words the Sanchaya was just pure magic and we chose well as it was our honeymoon...it could not have been any better.
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Date of stay: February 2020
Value
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1 Helpful vote
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Claudine wrote a review Mar 2020
Agoura Hills, California5 contributions3 helpful votes
From expediting immigration paperwork once you exit the ferry, via the private lounge , waiting for the hotel van, to the freshly pressed welcome orange juice, you know right away you are going to be pampered! And pampered you will be. Exquisite cuisine, king size beds, beautiful swimming pool, impecably manicured grounds...Cosy bar, beach and sun, super attentive and friendly staff, you are in for a treat. I only wish I could have stayed longer!!!
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Date of stay: February 2020
Value
Service
Sleep Quality
3 Helpful votes
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Response from Magnus O, General Manager at THE SANCHAYA
Responded Mar 13, 2020
Dear Ms Princess, Thank you indeed both for honouring us with your stay and for taking the time to share online. The team joins me in pride in having made your brief stay a "treat", and we are especially glad that you highlight our staff and service. Welcome back soon! Yours, Magnus
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PRICE RANGE
$395 - $778 (Based on Average Rates for a Standard Room)
LOCATION
IndonesiaRiau Islands ProvinceRiau ArchipelagoBintan RegencyBintan IslandLagoi
NUMBER OF ROOMS
30
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Frequently Asked Questions about THE SANCHAYA
Which popular attractions are close to THE SANCHAYA?
Nearby attractions include Nirwana Beach Club (3.8 miles), Banyan Tree Temple (2.1 miles), and Lagoi Bay Lantern Park (0.3 miles).
What are some of the property amenities at THE SANCHAYA?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at THE SANCHAYA?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at THE SANCHAYA?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at THE SANCHAYA?
Yes, free parking, secured parking, and valet parking are available to guests.
What are some restaurants close to THE SANCHAYA?
Conveniently located restaurants include Warung Yeah!, Saffron, and Marine Cafe.
Are there opportunities to exercise at THE SANCHAYA?
Yes, guests have access to a pool, a fitness center, and yoga classes during their stay.
Does THE SANCHAYA have an airport shuttle?
Yes, THE SANCHAYA offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does THE SANCHAYA have airport transportation?
Yes, THE SANCHAYA offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at THE SANCHAYA?
Yes, dry cleaning and laundry service are offered to guests.
Does THE SANCHAYA offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.