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Lagoi, Bintan Regency, Riau Islands Province 29155 Indonesia
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Traveler (730)
360
Panoramas (63)
Room & Suite (427)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 07/15/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from THE SANCHAYA
Updated 07/15/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 14 hotels in Lagoi
Location
4.7
Cleanliness
4.9
Service
4.9
Value
4.2
The Sanchaya is only 50 minutes ferry ride from Singapore, plus a short private chauffeured transfer from the estate’s private VIP lounge at Bintan’s Bandar Bentan Telani Ferry Terminal. The beachfront resort offers an award-winning collection of 13 lavish villas (1-bedroom to 4-bedroom) and 17 signature suites combining exceptionally comfortable interiors with the warmth and atmosphere like those of a luxurious private estate spread over 9.6 beachfront hectares. Its common areas, oceanview restaurants The Dining Room and Tasanee Grill, The Bar, Salon & Library as well as The Decanter (wine cellar) reference Southeast Asia’s rich history and culture blended with a vintage European refinement in its artworks, antiques, and furnishings. The Sanchaya Spa partners with Sodashi skincare range – luxurious, high performance products using only the purest botanical extracts blended with care and intention.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Archery
Kids' outdoor play equipment
Valet parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Outdoor pool
Yoga classes
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Poolside bar
Bicycles available
Diving
Hiking
Snorkeling
Bicycle tours
Highchairs available
Airport transportation
Shuttle bus service
Business Center with Internet Access
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Neck massage
Pedicure
24-hour security
BBQ facilities
Baggage storage
Concierge
Newspaper
Picnic area
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Private beach
Additional bathroom
Desk
Coffee / tea maker
Flatscreen TV
Bath / shower
Housekeeping
Private balcony
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Languages Spoken
English, French, Chinese, Dutch and 5 more
363Reviews24Q+A62Room tips
Traveler rating
  • 309
  • 38
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  • 3
Time of year
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Popular mentions
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Most Recent
Dr Mike wrote a review Jun 19
Singapore7 contributions8 helpful votes
Unbelievable service ! We came in nov 2019 and loved it so much. Spent three nites in June 2022 after they reopened and was blown away again by the awesome staff; Rahadian, Yohan , Maria ,Dewi , Agus , Ika , Jumri , Budi ( chef) . Only 45 mins from Singapore by ferry , we are in another world … peaceful with gorgeous sunrise and sunset… food is SO good. 1289
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Date of stay: June 2022Trip type: Traveled with family
Room Tip: Come to chill , detach and reflect
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Response from Greg Williams, General Manager at THE SANCHAYA
Responded 1 week ago
Dear Michael and Family, It was such a pleasure to have you stay with us again, we do thank you very much for your heartfelt review. Please accept our gratitude for your kind comments on our unbelievable service and genuine efforts by all our Artisans. The team is deeply humbled by your praise which we have proudly shared with all. We do look forward to welcoming you back soon on your next visit from Singapore. Warm regards, Greg
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huu wrote a review Jun 18
4 contributions
We started here for 4 days. Firstly , the staff were brilliant in making you feel at home and their service was 7 star quality - a big thank you to Greg, Eko, Ika, Budi, Agus , Agus P, Lina, Siti , jumri , Elma, Yohan, Rehadian , Maya, Maria , Dewi, Lina , Roy and all the others The property is beautiful and elegantly designed. The interior dining room , bar, library , etc have their own special character attributed to the wonderful and diverse collection of Asian artifacts The food organised by Budi and team was sumptuous which a blend of local favourites , Thai and continental type cuisine. The dinner by the beach was beautifully organised with a 9 course delicious meal - lobster , lamb , prawns etc. The Sanchaya is a great getaway from Singapore - a luxurious home away from home. The Sanchaya means collection in Sanskrit. Indeed, it is a collection of wonderful and warm staff, an elegantly designed property , diverse artifacts , delicious food, etc Thank you to the entire team who looked after us so well We will come again.
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Date of stay: June 2022Trip type: Traveled as a couple
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Response from Greg Williams, General Manager at THE SANCHAYA
Responded 1 week ago
Dear Regtrave, Thank you so much for taking the time to leave this wonderful review about your recent stay at The Sanchaya. It is uplifting to know that the experience you received lived up to the high expectations that we aim to provide our guests. We do appreciate your gracious comments about some of our star Artisans, it is feedback like this that is a true testament to what the team deliver from the heart. Your words of appreciation will surely reach everyone. It was a sincere pleasure to have the opportunity to host you on this occasion, we do look forward to welcoming you back on your next getaway from Singapore. Warm regards, Greg
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Hellen wrote a review Jun 9
2 contributions1 helpful vote
Everything was perfect, all staff was super kind and helpful. Also when it comes to the bar, Yesu did pretty amazing job with the cocktails and service. He knows everything I asked and creates fun environment while serving me. Definitely will come back next year. Keep it up Yesu!
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Date of stay: May 2022Trip type: Traveled on business
1 Helpful vote
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Response from Greg Williams, General Manager at THE SANCHAYA
Responded 2 weeks ago
Dear Samanthanat83, Sunny Greetings from The Sanchaya. Thank you for the wonderful review. We are blessed to have a team that cares and delivers amazing experiences to our residents. Thank you for highlighting Yesu, I will personally convey your kind words. The Artisans and I look forward to welcoming you back for another Sanchaya experience next year. Warm regards, Greg
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J G wrote a review Jun 9
3 contributions2 helpful votes
Many hotels claim to have the best facilities and service but The Sanchaya really does deliver on their promises. When every detail is perfectly attended to you don’t even notice except that everything runs seamlessly and makes most other resorts seem lacking. From the time we arrived, all the staff greeted us by name and were incredibly helpful and friendly. The rooms are magnificent and the location spacious gardens on the beachfront is perfect for a luxury getaway. We really enjoyed the spa facilities and the ladies were so friendly and professional. Food is excellent and reasonably priced for a luxury resort. Rahadian, Maria, Dewi and the whole team looked after us so well. They even arranged for a very special birthday dinner and cake when Rahadian heard about the occasion. The front desk staff made us feel so welcome and special - thank you Nawa and Roy and the team. The Sanchaya has a guest lounge in the Singapore and Bintan ferry terminals and they even look after immigration and customs entry, exit and hotel check in, so all you need to do is arrive at the hotel in the Sanchaya shuttle, go straight to your room where your luggage will have already been delivered and start relaxing for one of the best beach resort holidays you could have. Thank you Greg (GM) for your kind hospitality, we look forward to our next visit.
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Date of stay: June 2022Trip type: Traveled as a couple
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Response from Greg Williams, General Manager at THE SANCHAYA
Responded 2 weeks ago
Dear Molly, Sunny greetings from The Sanchaya. Thank you very very much for taking the time to write such as glowing review of your stay with us. I am very happy that you enjoyed our culinary offerings, restaurant and front desk service and our seamless arrival experience. We also appreciate you mentioning so many of our Artisans here by name, it is so meaningful for them to read this. We do look forward to welcoming you back soon. Warm regards, Greg
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Michelle C wrote a review May 2022
1 contribution
Heaven on Earth This is such a gem. The staff are amazing and the scenery is to die for. If your looking for a holiday that you can do nothing or something every day then this place is for you. One of the best places I’ve ever visited. Cannot recommend enough.
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Date of stay: May 2022Trip type: Traveled as a couple
Room Tip: Book early this will Fill up
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Response from Greg Williams, General Manager at THE SANCHAYA
Responded 2 weeks ago
Dear Michelle, Sunny greetings from The Sanchaya, We are thrilled to read the fantastic feedback about your recent stay with us. Our Artisans and I look forward to welcoming you again very soon to our little piece of paradise. Warm regards, Greg
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Jessi_C1504 wrote a review May 2022
Jakarta, Indonesia26 contributions13 helpful votes
+1
It’s our first time travel to Bintan after pandemic with our baby. Sure we want everything to be perfect so we chose Sanchaya, since we’re not sure we can find any attraction nearby or even restaurant after pandemic. Thank God we chose the right one! From check-in till check-out everything was perfect! Services, food, room.. spa experience (if you’re pregnant mom to be spa is a MUST!!) you name it its all worth it, because everything were personalized. The only downside u can expect to experience is the sea flies 😂 well it’s a nature thing so just be prepared to bring your best calming lotion, because u might get some even after applying the bugs repellent. So big thanks to chef Budi and all the chef team and servers Yohan, maria, and all we love all the bfast (unagi don, sous vide egg, croissants, donut, lemon butter) and dinner meal (esp the tom yum goong, asam pedas soup, oxtqil soup) Check in-check-out staff Nawa, Lina and all staffs we couldn’t mention one by one.. we love you all! Thank you and hope to see you again! Ps: maybe they need to consider to change the tiles (because there are lots of yellow spots alrd, thou we love how beautiful the tiles are)
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Date of stay: May 2022Trip type: Traveled with family
Room Tip: If you have kids sanchaya suite or villa room is the best, and don’t forget to bring your best...
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1 Helpful vote
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Response from Greg Williams, General Manager at THE SANCHAYA
Responded 4 weeks ago
Dear Jessica, Thank you for taking the time to write a review of your recent stay at the estate. We are very happy that you truly enjoyed a perfect stay with your family on this special occasion. The team and I are delighted to read all the positive experiences you highlighted, I do appreciate the feedback on your Sanchaya experience from check in until check out. We look forward to having an opportunity to welcome you back again on your next visit to Bintan. Termia kasih banyak Greg Williams General Manager
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Minge C wrote a review Dec 2021
2 contributions1 helpful vote
Sanchaya is a magically build colonial style resort in Bintan. Each guess will have his/her own beautiful spacious house to share with family. The resort has its own library, gift store, and a very beautiful private beach located right behind each room/house. Every day will be filled with activities, whether it's a simple beach fun or playing Jiabo on the sand. This resort (and frankly) most resort in Bintan will surprise you like never before! Bintan, I'll be back :D
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Date of stay: December 2021
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RGS wrote a review Oct 2021
Jakarta, Indonesia7 contributions4 helpful votes
Truly world class! Sanchaya was beyond expectation with its ultra bespoke service and top notched staffs, with amazing culinary experience and cleanliness around the premise and inside the suite itself.. not to mention the gorgeous architectural design and beautiful suites they offer.. We were pampered during our stay like no other 5 6 star resorts all across Indonesia has ever done before! Nothing could be more perfect in our Sanchaya experience, from the knowledgable airport transfer driver (Mr. Juni), to the Manager-on-Duty (Ms. May), the F&B head (Mr. Hardian), as well as the amazing staffs like Mr. Ari who taught us lawn croquette and accompanied us during our cycling trip around the beautiful paddy field and lake, also the wonderful dining experience served by Mr. Johan, Ms. Maria, and Ms. Ika. And together with the amazing chef offering various scrumptious breakfast, lunch, dinner and not to mention the most epic afternoon tea we have ever had in a while. Could say it was better than the afternoon tea at Ritz London :D also the personable Mr. Kukuh who was on the night shift. Everyone and everything in Sanchaya made our stay perfect and we could not think of any better place to spend our leisure time. The only thing we regretted was that we did not discover Sanchaya much earlier.. had we know such ethereal place exist, we would have come back here every now and then with our beloved fam :) can't wait to plan our next visit soon!
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Date of stay: September 2021Trip type: Traveled as a couple
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Andrea M wrote a review Oct 2020
3 contributions3 helpful votes
I am coming often to this restaurant because I really enjoy with the service and the food, all of them so kind and polite... Special thanks to Ms Asrie that as always make my experience nice and excellent.
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Date of stay: October 2020Trip type: Traveled with friends
1 Helpful vote
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Mother wrote a review Jul 2020
Luxembourg6 contributions11 helpful votes
We celebrated my hubby's milestone birthday with a surprise! From the booking to the event to our departure it was extraordinary and we just loved the thoughtful planning and the attention we had received during our stay. The effort to decorate the outdoor area with heavy winds was huge and we were glad that all were completed before the birthday boy arrived. Staffs English level is quite high and they greet you with your name, I am sure they have a memory training ;-). Food was excellent and we celebrated with a private dinner in front of our pool the first night and had seafood in another resort the second night. The kids were particularly enjoying their freedom in a separate villa on their own just next to ours. The great experience started and ended with the private channel, the staff will take care of the immigration on your behalf while you are enjoying a welcome drink in a VIP lounge. It's a MUST when you go to Bintan.
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Date of stay: August 2019
2 Helpful votes
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PRICE RANGE
$499 - $930 (Based on Average Rates for a Standard Room)
LOCATION
IndonesiaRiau Islands ProvinceRiau ArchipelagoBintan RegencyBintan IslandLagoi
NUMBER OF ROOMS
30
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Frequently Asked Questions about THE SANCHAYA
Which popular attractions are close to THE SANCHAYA?
Nearby attractions include Nirwana Beach Club (3.8 miles), Banyan Tree Temple (2.1 miles), and Lagoi Bay Lantern Park (0.3 miles).
What are some of the property amenities at THE SANCHAYA?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at THE SANCHAYA?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at THE SANCHAYA?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at THE SANCHAYA?
Yes, free parking, secured parking, and valet parking are available to guests.
What are some restaurants close to THE SANCHAYA?
Conveniently located restaurants include Warung Yeah!, Saffron, and Marine Cafe.
Are there opportunities to exercise at THE SANCHAYA?
Yes, guests have access to a pool, a fitness center, and yoga classes during their stay.
Does THE SANCHAYA have an airport shuttle?
Yes, THE SANCHAYA offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does THE SANCHAYA have airport transportation?
Yes, THE SANCHAYA offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at THE SANCHAYA?
Yes, dry cleaning and laundry service are offered to guests.
Does THE SANCHAYA offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.