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Bintan Lagoon Resort

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2,373 Reviews from our TripAdvisor Community

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Showing 2,150: English reviews
Singapore, Singapore
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 stars Reviewed 1 week ago

One of the most horrific hotel i have ever stayed. Variety of food at the buffet restaurant (ironically called La Fiesta Good Mood Food but i hardly had any mood after just one meal) was pathetic (less than 10), most dishes were not changed from breakfast to dinner, topping up of food was also excruciatingly slow. Only ice water, coffee... More 

Helpful?
2 Thank TypicalSgporean
Mumbai (Bombay), India
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 1 week ago

Nice property to visit in a large group as there's something to do for everyone. Long weekends are usually packed, but since we visited on a regular weekend, we pretty much had the beach & golf course all to ourselves - great beach, clean waters, amazing course. Food is uniformly awful across all restaurants. One expects to see overpriced food,... More 

Helpful?
1 Thank Diptisg
Hong Kong, China
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

Although the pool area is gorgeous and the facilities are good, the rooms are in desperate need of renovation. Our room was dark, damp and moldy. We had water dripping from the ceiling throughout our stay from condensation and the room had a muggy, damp smell. The resort was fully booked and the staff were not able to properly cater... More 

Helpful?
1 Thank kerrylynnl

Travelers are raving about these Lagoi hotels

Singapore
2 reviews
4 of 5 stars Reviewed 1 week ago

I was with my kids during this Sept holiday and we loved the warmth of the staff and the cleanliness of the entire estate. Special mention to Rudy from The Terrace - he was friendly to my kids and even taught them to fold paper butterflies when we were caught in a storm. A great holiday hotel for families!

Review collected in partnership with Asiatravel.com

Helpful?
Thank 687siewkimt
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 1 week ago

To all considering this hotel, I urge you not to, you will regret it. After traveling the world for more than 28 years staying in nigh on a 1,000 different hotels, the Bintan Lagoon Resort is the worst hotel ever. The resort is old and overpriced. You might be lured into booking because of the reasonably priced rooms, but everything... More 

Helpful?
3 Thank Paul B
London, United Kingdom
Level Contributor
100 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
2 of 5 stars Reviewed 1 week ago

The website makes this hotel look so lovely, but it fails to deliver for us. We arrived via the resort ferry (Moziac) and I was immediately impressed with the ease of getting from the ferry to check in (5min walk); moreover the beach is beautiful. That said after lugging our bags to the rooms (offered no help and the lift... More 

Helpful?
2 Thank lady_rsr5
Cumnock, United Kingdom
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

When we got into our room it was filled with mould and covered in condensation. This led to droplets of water falling from the ceiling for the whole first night and was only sorted by having the door open and the fan and air con off. On the first morning, we arrived for breakfast at 9am, and were met with... More 

Helpful?
1 Thank mferris27
Wellington, New Zealand
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I am amazed at some of the negative reviews here-from check in at the direct ferry in Singapore which took 30 seconds to the clean fast ferry and the check in to the hotel I was treated like royalty. I arrived day after long weekend which was an advantage. I asked for quiet room and they have given me a... More 

Helpful?
1 Thank Donna159
Singapore
Level Contributor
67 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed 1 week ago

Did a 3 days 2 night getaway from Singapore (Sunday to Monday). It was a little packed but I guess it's because I went during the June holiday (Singapore school holiday). We were warmly welcome by the staff at the lobby area. Check in was slow by refreshment drink were provided by the staff. Staff are friendly and able to... More 

Helpful?
Thank daffynee
Singapore, Singapore
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 1 week ago

Before starting my review, I would like to thank two staff for their excellent customer service and they are Anita for allowing us to check in earlier cos of an elderly person in our family and the entire process was really smooth and U,Li for the good coordination of my ferry tickets and good response for every doubts that I... More 

Helpful?
Thank Gsh09
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Free Breakfast
  • Spa
  • Free Parking
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Golf course
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Free Breakfast
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Business Center with Internet Access
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Bintan Lagoon Resort an Indonesian style resort with 470 rooms, villas and suites. A tropical paradise, only 75 minutes by our own private high speed ferry from Singapore direct to the resort. The resort has its own immigration terminal and fast track service. Sitting on the magnificent Pasir Panjang Beach, overlooking the South China Sea the 1.5Km beach is tranquil and unspoilt. Bintan Lagoon Resort is a tropical haven with over 300 hectares (766 acres)and includes 2 stunning championship golf course designed by Jack Nicholas, and Ian Baker Finch. The resort provides excellent meeting, incentive and team building facilities catering to groups from 10 to 1,000 people. Whether it is a family holiday, weekend break, romantic spa indulged getaway, a golfing break, or a company event in Paradise we are waiting to assist you. ... more   less 

Additional Information about Bintan Lagoon Resort

Address: Jl. Indera Segara site A12 | Bintan Utara, Lagoi, Riau Islands Province 29155, Indonesia
Location: Indonesia > Riau Islands Province > Riau Archipelago > Bintan Island > Lagoi
Price Range: $90 - $223 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Bintan Lagoon Resort 4*
Number of rooms: 470
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Also Known As:
Bintan Lagoon Hotel Lagoi
Bintan Lagoon Resort Bintan Island/Lagoi
Hotel Style:
#4 On the Beach Hotel in Lagoi
#4 Luxury Hotel in Lagoi
#4 Spa Hotel in Lagoi
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