We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Quay West Holiday Park - Haven

Visit hotel website
Traveler (440)
Room & Suite (75)
Pool & Beach (36)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Great for:• Views of Cardigan Bay and dolphin spotting • Sandy beach • Water funWe’ve got a fantastic view from our park; perched on the coast overlooking New Quay harbour you can often see seals and dolphins out in Cardigan Bay. Our park is centred around our Mash and Barrel complex, where you can enjoy a meal above our pool, or take your drinks outside on the terrace whilst your kids play around in our SplashZone. Take a short walk through our very own woodland-nature walk and you’ll find yourself on the way to our wonderful sandy beach.
Read more
Property amenities
Pool
Free Parking
Restaurant
Bar/Lounge
Children Activities (Kid / Family Friendly)
Heated pool
Indoor pool
Laundry Service
Non-Smoking Hotel
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Wheelchair access
Show more
Room features
Family Rooms
Kitchenette
Non-Smoking Rooms
Good to know
HOTEL STYLE
Great View
HOTEL CLASS
Hotel links
Visit hotel website
Hotel deals
849Reviews
460Photos
51Q+A
100Room tips
Traveler rating
  • 397
  • 268
  • 114
  • 39
  • 31
Time of year
Traveler type
Language
  • Filter
  • English
Popular mentions
Plenty of activities to suit all ages on the site.with clean modern accommodation, friendly staff, and lovely meals in the onsite restaurant....beautiful views with their own beach and a lovely walk down to New Quay where you can spent a few hours watching the dolphins in the
Read more
We’ve been here now a few times through the sun holidays. We’ve loved it both times. The site is very clean and the caravans we’ve stayed in we’re immaculate. When we stayed in October we were give a free upgrade which was lovely. Our van was huge, overlooking the sea and had
Read more
The staff are very helpful. Changed our caravan location when we explained our sons disability. Caravan was clean. It's a very hilly site, with beautiful views of the bay. Bar/ entertainment areas need more space. Very cramped at peak times.
Read more
Booked through Sun Holidays for myself and my two young sons. Paid the extra to upgrade to a caravan with the highest spec as a treat (as a single mum we don’t get away very often). Arrived late on the Friday evening and had keys literally thrown at me by a security guard but
Read more
Response from Haven-QuayWest, Manager at Quay West Holiday Park - Haven
Responded Nov 15, 2018
Hello Dessie82, I am so sorry to hear that you did not enjoy your holiday here at Quay West. We do not as standard supply spare bedding or a hair dryer but if you had contacted Reception or Security we would have happily arranged for these items to be dropped off at your caravan in order that you could have as comfortable a holiday as possible. It is totally unacceptable that you needed to wash cutlery and crockery when you arrived, I can only apologise for this. Our Head of Housekeeping Department has addressed this issue with the cleaner responsible for this and reminded all of the team of the high standards which we have here at Quay West. It is a shame that you did not let Reception know as we would have arranged for the items to have been cleaned for you. We do encourage guests to download the app as if a particular activity is popular we will put on extra sessions so everyone can enjoy the fantastic facilities that we have here at Quay West and the app is constantly updated, but we could have provided you with a printed copy had you had asked for one. With regard to the window our Maintenance Department have checked and could find no fault with the window, however, again if you had let us know we could have had a qualified Maintenance person to attend and also a qualified first aid team member to attend to your child. It sounds from your description that your gas bottle had run out, again if you had called Reception or the 24 hour security number a fresh gas bottle could have been delivered to your caravan very promptly. I am very sorry that you did not enjoy your stay particularly as the problems which you have raised could have been easily and quickly solved had we of been made aware of any of them during your stay. We hope that this will not deter you from visiting us again in the future.
Read more
We love this place it never disappoints, lovely clean park , from start to finish reception was fab and a massive thank you to Jenny and Caroline. The activities are brilliant the children love them and Justin hawking was brilliant made it fun for them as well as teaching them.
Read more
Response from Haven-QuayWest, Manager at Quay West Holiday Park - Haven
Responded Nov 7, 2018
Hello Becs2001, Thank you for your fab review. It's great to read that time after time you have a wonderful holiday at Haven Quay West. I have passed your lovely comments onto Jeni and Caroline, whom I know will be very pleased! The activities are where the moments that last a lifetime are made so its great to hear your children loved Justin , we are super lucky to have him as a part of our Haven Quay West team! I love carvery, other than pizza it's my favourite food! I will pass your comments onto the chef. The funstars are amazing and we are very very lucky to have them at Haven Quay West, I have passed your delightful comments onto Jess and Mickey who send a big hello! We look forward to seeing you all next year. Many Thanks Haven Quay West.
Read more
Previous
Album Categories
All photosTravelerRoom & SuitePool & BeachDining Family and Play Areas
View from Caravan at Quay West Holiday Park
View of Newquay from Quay West Holiday Park
Platinum caravan
food in gap around glass table
dirty carpets
PreviousNext
12345615
Yes you ca, you can do it on the day at check in, or telephone beforehand. If you have a dog friendly caravan you can't normally upgrade as they would have to downgrade someone else if it's busy.
0 votes
Show all answers
sorry can't answer that, i stayed in a standard which was very nice.
0 votes
Show all answers
Not sure about dogs we did see some on the beach when we were there though. This park is ideal for children there are lots of activities that you can pre book as well as the swimming pools, there are organised activities for all ages as well, including painting your own pottery which our kids loved. The beach is right on the edge of the park and New Quay is easy walking distance. You can even watch the dolphins from the quay if you don't want to do the boat trip but the boat trip is excellent.
1 vote
Show all answers
Hello, Thank you for your questions. Sadly the phone signal isn't the best. I am on Three and I get signal in most places. O2 is very good. We do also have wifi in the main complex and office. Hope this helps
1 vote
Show all answers
Hello, We haven't released our pass price for 2019 yet. Sorry. Would you like 2018 price? Thanks,
0 votes
Show all answers
PreviousNext
12345611
"Book caravans privately"
"This is not a hotel but a holiday park with static mobile homes."
"We had caravan 9 and 10 in Preseli - excellent views"
"Get as good a caravan as you can."
"choose a caravan with a view and close by."
PreviousNext
12345620
ALSO KNOWN AS
quay west holiday park hotel new quay
LOCATION
United KingdomWalesNew Quay
NUMBER OF ROOMS
500
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing