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Moka Hotel

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Moka Hotel
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599 Reviews from our TripAdvisor Community

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Showing 339: English reviews
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Gosport, United Kingdom
Reviewed 2 days ago NEW

We stopped here for lunch, this hotel is situated high in the hills actually looking down on the zip wire I could have sat there for ages just watching what was going on in the valley below. It would be a good idea to pack a pair of binoculars. Had a very good meal and the reception area/bar is all...

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Thank Wendy H
Boston, Massachusetts
Reviewed 2 weeks ago via mobile

Nicely perched in a wooded setting, and located in an interesting community. Large, comfortable room, and food that was well above the Cuban hotel average. The hotel has a nice open design and is feels just right for the setting. We enjoyed the surrounding park area and particularly the birds.... And had a fine dinner in a village restaurant. Recommended....

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Thank Capeman228
Iralys G, Gerente at Moka Hotel, responded to this review

Dear Guest: Thank you very much for writing your comments about our hotel on tripadvisor after your visit. It is always a pleasure to know that our customers feel comfortable in our facilities. We are also glad to know that you were satisfied with all the services. This is the main goal of our staff. We hope to welcome you...

London, United Kingdom
Reviewed 2 weeks ago via mobile

Moka is located in a bio nature reserve within a model village created by the Cuban government. The reserve and village are beautiful, with the village set around a lake and the hotel sitting above both. Built in the 90s, the hotel is a concrete structure but quite well designed and sits reasonably comfortably in its setting - though it's...

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Thank michaelbrowning
Iralys G, Gerente at Moka Hotel, responded to this review

Dear Guest: Thank you for choosing Moka hotel to spend part of your holidays in Cuba. We are sorry that your expectations were not fulfilled and we offer you our sincerest apologies. Your feedback has been an important tool for the whole team. They are making efforts to improve their services and to achieve our guest’s satisfaction. We hope you...

Dubai, United Arab Emirates
Reviewed 3 weeks ago

The only place to stay in Las Terrazas, an eco village. Restaurant was good by Cuba standards and rooms were large and up the hill with views over lake. Helpful staff and Wifi worked (something Cuba is not know for!!).

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Helpful?
Thank binnsini
Iralys G, Gerente at Moka Hotel, responded to this review

Dear Guest: Thank you very much for your review about Moka hotel and for sharing it with the rest of tripadvisor users. We are really happy to read that you had a satisfactory experience during your stay and that you enjoyed all the services. We hope to welcome you back in the future. Best Regards,

La Canada Flintridge, California
Reviewed 4 weeks ago

This hotel is built in a heavily wooded area. There is a local village just below and a lake and other local recreation. Hiking in the local woods is very good. Many birds can be seen in the area. Two local restaurants in the village worth visiting.

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Helpful?
Thank Hockeydad900
Iralys G, Gerente at Moka Hotel, responded to this review

Dear Guest: Thank you very much for writing your comments about our hotel on tripadvisor after your visit. It is always a pleasure to know that our customers feel comfortable in our facilities. We are also glad to know that you were satisfied with all the services. This is the main goal of our staff. We hope to welcome you...

Reviewed 4 weeks ago

A wonderful hotel situated in the Biosphere Reserve, complex Las Terrazas. It has a very helpful staff. All the amenities are available. The morning breakfast buffet had a superb choice. The rooms are fully appointed with all facilities.

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Helpful?
Thank Paul S
Iralys G, Gerente at Moka Hotel, responded to this review

Dear Guest: Thank you very much for your review about Moka hotel and for sharing it with the rest of tripadvisor users. We are really happy to read that you had a satisfactory experience during your stay and that you enjoyed all the services. We hope to welcome you back in the future. Best Regards,

Boston, Massachusetts
Reviewed 4 weeks ago

Surroundings of hotel are lovely. Had dinner in a restaurant in the nearby housing block. Very good soup and the usual chicken and rice. Hotel was clean and serviceable with nice views form the room. Nothing fancy.

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Thank siriuscat
Iralys G, Gerente at Moka Hotel, responded to this review

Dear Guest: Thank you very much for your review about Moka hotel and for sharing it with the rest of tripadvisor users. We are really happy to read that you had a satisfactory experience during your stay and that you enjoyed all the services. We hope to welcome you back in the future. Best Regards,

Reviewed 4 weeks ago via mobile

The hotel is very beautiful and especially those working in the reception ... where we spent two nights. Each beautiful breakfast and view of nature and tranquility Shi ... and thank the tour guide who accompanied us on the trip, Hyogo .... Hope we will be back again in this nice hotel

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Thank Azmarino A
Iralys G, Gerente at Moka Hotel, responded to this review

Dear Guest: Thank you very much for writing your comments about our hotel on tripadvisor after your visit. It is always a pleasure to know that our customers feel comfortable in our facilities. We are also glad to know that you were satisfied with all the services. This is the main goal of our staff. We hope to welcome you...

Walton-On-Thames, United Kingdom
Reviewed February 20, 2017

We really enjoyed our three nights at La Moka as it provided a tranquil setting for some much needed down-time after all the city sightseeing. The location is quite idyllic, and provides plenty of opportunity for walking, bird watching, etc. There is also a small pool and the opportunity for zip-lining. Our room was very comfortable - two double beds,...

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Helpful?
Thank CWW190763
Iralys G, Gerente at Moka Hotel, responded to this review

Dear Guest: Thank you for choosing Moka hotel to spend part of your holidays in Cuba. We are sorry that your expectations were not fulfilled and we offer you our sincerest apologies. Your feedback has been an important tool for the whole team. They are making efforts to improve their services and to achieve our guest’s satisfaction. We hope you...

London, United Kingdom
Reviewed January 28, 2017

Trees growing out of reception and along the corridors, nicely appointed bed rooms, beautiful surrounding nature. Restaurant food not brilliant: as often in Cuba half the items on the menu, or more!, were unavailable. Food itself was the indifferent. Even breakfast was a bit of a let-down, compared to all the other places we'd been to, which include Casa Particulares....

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Helpful?
Thank judith b
Iralys G, Gerente at Moka Hotel, responded to this review

Dear Guest: On behalf of the management and the staff we would like to thank you for your comments about Moka hotel on this website. We are very sad to read that your stay was not pleasant and we would like to apologize for the inconveniences. We are going to pay close attention to all the negative remarks you have...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Breakfast included
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Services
  • Free Parking
  • Breakfast included
  • Laundry Service
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Concierge
  • Breakfast Available
Official Description (provided by the hotel)
The hotel Moka, installation of 42 rooms with 4-star opened on September 28, 1994, crown community development "Las Terrazas" with an excellent adaptation to the topography and respect for nature. Bold design, taking elements of traditional Cuban and local architecture. Nature itself is the protagonist of which is complemented by the combination of materials, colors and textures. The management of human scale and its public areas achieves a cozy and homely atmosphere which, together with the magnificent beauty of the environment and the surrounding landscape with a careful study of every detail, make the hotel an intimate, stylish , ideal for relaxing with excellent comfort especially aimed at tourists with ecological vocation crave contact with nature, characterized by a personalized, simple, familiar and respectful treatment. ... more   less 

Additional Information about Moka Hotel

Address: Km 52 1/2 Autopista a Pinar del Rio | Candelaria, Las Terrazas 24700, Cuba
Location: Caribbean > Cuba > Artemisa Province > Las Terrazas
Hotel Class:3.5 star — Moka Hotel 3.5*
Number of rooms: 42
Also Known As:
Moka Hotel Las Terrazas
Moka Hotel Cuba/Las Terrazas
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Questions & Answers

Here's what travelers have asked, with answers from Moka Hotel staff and other travelers.
13 questions
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Questions? Get answers from Moka Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“All rooms are lovely, with great views”
 of 5 bubbles M7302AKpauls, 4 weeks ago | Read review
“second floor best if you want to have window/door open”
 of 5 bubbles siriuscat, 4 weeks ago | Read review
“Design of the hotel is such that all rooms probably have a good view.”
 of 5 bubbles CWW190763, Feb 20, 2017 | Read review
“All views are good”
 of 5 bubbles 227ianc, Dec 30, 2016 | Read review
“All rooms have a view over the valley”
 of 5 bubbles simonc577, Dec 13, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question