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Horni Zhdar u Ostrova 1, Ostrov 363 01 Czech Republic
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Traveler (20)
Room & Suite (8)
Dining (7)

About

#2 of 4 in Ostrov
Location
2.9
Cleanliness
3.0
Service
3.1
Value
3.5
Hotel Subterra is located in Ostrov in the Ore Mountains, 10 km from Karlovy Vary and only 3 km from the Jáchymov Ski Area. Free WiFi is available. The Subterra Hotel’s spacious rooms come with a flat-screen satellite TV and a bathroom.The restaurant serves Czech and international cuisine, including duck and goose specialities. Free private parking is available on site.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Hot tub
Sauna
Free breakfast
Hiking
Skiing
Babysitting
Wifi
Bar / lounge
Restaurant
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Spa
Massage
Baggage storage
Concierge
Non-smoking hotel
Shared lounge / TV area
Sun terrace
24-hour front desk
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Languages Spoken
English, Czech, German
23Reviews1Q+A1Room tip
Traveler rating
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  • 3
  • 5
  • 3
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Most Recent
Jan B wrote a review Aug 2014
Pilsen, Czech Republic168 contributions78 helpful votes
Our stay in Hotel Subtera was cheap - it is important to say in the begining. So we didn't have high expectations. What is as well important to say in the introduction - hotel Subterra by no means can't be marked by 3*. Officialy it is 3* but in actual fact it is clear 2* level, but absolutelly not 3*. Hotel is situated in a village Horní Žďár only a few kilometres from Ostrov, not far from Karlovy Vary. A car is necessity for the visit here. I can't imagine how to get there by any public transport. From outside is the hotel rather nice. Reception is probably operated only during the night, during the day is service ensured by the restaurant. The receptionist not only don't say you hello but even don't answer you for your greeting. The staff in the restaurant was in the other side very very kind. The hotel is missing elevator. Our 2-bed room in the second floor was spacious and clean. In the room there was small flat-TV, wc and bath-room, 2 glasses, soap. The sleep here was rather comfortable but in the room you will significantly hear the noise from other rooms and from corridor. Wifi is in the hotel free, but I couldn't catch signal in our room. The equipment is overall old. In the restaurant (The Duck restaurant) it is very similar. There was too too hot and it was not very spacious. Our stay-package contained half-menu and this was big disadvantage because you don't have any choice. For instance 3-courses dinner with heavy czech dishes and no choice is not very good for the slim figure. The breakfast was overall poor with small choice and with cheap products. Wellness with whirlpool, massage showers, steam and infra-sauna sounds good. But from the water in the whirlpool I didn't have good feeling. The water was not clean and smelled horribly! Overall this hotel is suitable only for unassuming and price-oriented customer who is searching for active holiday in 2* level hotel.
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Date of stay: August 2014
Value
Service
Sleep Quality
Trip type: Traveled
Room Tip: Don't take the room in the 3rd floor - there is too hot and the hotel is missing elevator
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1 Helpful vote
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Response from Jan P, Manager at Hotel Subterra
Responded Aug 19, 2014
Dear Mr. Jan, thank you for your review of hotel Subterra, Ostrov. I would like to take opportunity to respond your mentioned findings of staying in our hotel. It is not so impossible to visit our hotel by public transport. There are two bus stations next to our hotel. Horní Žďár ( 100 meters ) or Horní Žďár, Pila ( 150 meters ). You can travel by train to Ostrov ( 2km ) too or by plane to Karlovy Vary ( 10km ). The front desk is open 24 hours a day. From 5:00 p.m. to 10:00 a.m. are at your disposal our young receptionist ladies and from 10:00 a.m. to 5:00 p.m. restaurant staff. Based on many reviews in our guest book, our guests find them very friendly and helpful. I´m sorry that you didn´t find elevator in our hotel. However, we don´t mention anywhere that the elevator is available. Hotel has only 2 floors. WLAN is free of charge and works very well ( download 20 Mbps and upload 15 Mbps ). Password is available at the reception. Hotel restaurant has about 50 seats in two rooms. I agree that in August, when the outdoor temperature is over 30 degrees, can be hot in the restaurant and therefore we offer to our guests outside seating on our summer terrace under large umbrellas. The restaurant specializes in Czech cuisine focusing on duck specialties. However, part of the menu are salads too. The breakfast buffet includes: salami platter (3 kinds), cheese platter (3 kinds), fresh vegetables (tomato, pepper, cucumber) and fruit (apples, oranges, kiwi), yoghurt, muesli, marmalade (2 species), nut butter, sweet cake (2 species ), sausages, boiled eggs or fried eggs, butter, milk, coffee, tea, juice, bread (3 kinds), bread (2 species). The quality and quantity, let assess each alone. The water in the whirlpool is cleaned every morning and can only be polluted by irresponsible visitors who do not follow the rules of operation. I am sorry that you weren´t satisfied with our service, but I'm not sure that you have booked a hotel that meets your requirements. Yours faithfully Jan Petrus, Sales Manager
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PRICE RANGE
$57 - $68 (Based on Average Rates for a Standard Room)
LOCATION
Czech RepublicBohemiaKarlovy Vary RegionOstrov
NUMBER OF ROOMS
27
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Frequently Asked Questions about Hotel Subterra
Which popular attractions are close to Hotel Subterra?
Nearby attractions include Muzeum Královská mincovna Jáchymov (3.0 miles), Church of St. Joachim (2.7 miles), and Klinovec (4.5 miles).
What are some of the property amenities at Hotel Subterra?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
What food & drink options are available at Hotel Subterra?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Subterra?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Subterra?
Conveniently located restaurants include Restaurace U Vidliček, Kozlovna Placka, and Jachym Restaurant.
Are there opportunities to exercise at Hotel Subterra?
Yes, guests have access to a sauna during their stay.
Are pets allowed at Hotel Subterra?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Hotel Subterra?
The staff speaks multiple languages, including English, German, and Czech.
Are there any historical sites close to Hotel Subterra?
Many travelers enjoy visiting Štola č. 1 (3.0 miles).