Based on their advertisement which states “Time to calm the body, relax the mind and regenerate in the soothing and pleasant ambience of the Thermana Laško wellness center” we booked four days with intentions of spending some relaxing spa time and to enjoy some good food. Things didn’t turn out quite as planned. My wife and I arrived Saturday afternoon, unpacked and headed for the pool area. We were in our bath robes but at the entrance to the pool there were many people coming in from the outside all carrying rucksacks, beach bags and gym bags and each couple had a couple kids with them from ages of several months to early teens. We didn’t know what to make of it but soon realized once we came into the pool area. The pool area is impressive and big. There are three small pools above, even with the first level which have whirlpools in them. There is a circular water slide. The entire area is covered with a glass dome and is heated. The inside pool is joined with the outside pool with a water passageway. There are beach chairs/lounges all around the bottom floor three rows deep and the same on the raised first floor. The chairs are placed next to each other so if you are lucky to find one free you will be rubbing elbows with your neighbor just like in an airplane seat. We walked around the complex for good 10 – 15 minutes to find two free chairs. The noise level was beyond what normal hearing can stand. The constant shrieks from the children were enough to puncture the ear drums. Once we entered the pool it was chaos. My wife was not planning to get her hair wet but that was not to be. The pool was very crowded, kids were jumping into the water, splashing each other and everybody else and the few massage jets around the pool were either off and the ones working were always occupied. We soon realized that this is like a day camp open to all who have a few euros in their pocket and it’s not an exclusive spa for the hotel quests who are paying over 200 euros per night. We could not stand more than an hour of this bedlam and retreated to our room and waited for dinner. The dining room is very big and noisy with babies crying and kids running around. The food is self-service and the waiters take away your dirty plates. For breakfast there is a large variety of food and drinks on offer but there is a problem with coffee. For this huge dining room with lots of people in it, there is only 1 (one) coffee machine with a lot of people standing in line. It dispenses a small espresso in about 35 seconds so everyone hits the button twice. They usually carry a cup for their mate so that’s a total of 140 seconds for one person. If there are four people in front of you it will take you more than 10 minutes to get your cup of coffee. This is totally unacceptable so we just drank milk. Breakfast and dinner are included in the room price and it is the only way to book the room. We later found out that the price of dinner is 28 Euro per person. But here is something interesting, besides the main dining room there is an a la carte restaurant, more upscale, quiet and the service is provided by a waiter. Of course the prices are higher but the food comes from the same kitchen as the main restaurant. And here is the interesting thing; you must pay full fare for the food and drinks as if you came to eat here from the outside. None of the money that you paid for the food in the room price can be applied here. By eating here you are actually paying for your dinner twice. This place is geared more toward young people with children and older folks like us will have to look elsewhere for our next spa vacation, we are not coming back here. …
I stayed there two nights for professional purpose, and sadly did not have a chance to try the pool and sauna. All colleagues nevertheless told me they were fantastic. Rooms are vast and clean (try to get a room with river view). Wifi connection is excellent. Morning buffet offers vast range of options, including local food... which is a nice change from the "international buffets"... Staff is helpful, even if sometimes connunication is complicated, but you can really tell that every body is doing their best. Food from room service was absolutely delicious.
overall it was a great stay, as always, but with lack of kindness and hospitality from younger personell, outside big slide was not working, not enough of ayurveda personell to perform massage, no animation on outside pools... I know(we believe in you) that you can improve.
The hotel is very nice, clean, the spa is new and cared for. However our stay was very compromised by the rudeness of some operators, one receptionist in particular. It would be nice, having paid an all inclusive there was also included kindness. Shameful and irrespectful treatment. What a pity
We were in the Thermana Laško hotel for the first time. We went as a family (with a 10 year old daughter). Because we are vegans, we were worried about whether we would have enough quality food at our disposal. At the time of booking, we were reassured that they would take care of it (it is important to point out the specialties in the diet when booking, so that they are properly prepared). And really, we were approached by the head chef and we made an appointment every day for dinner according to our wishes, which turned out to be superbly prepared (Mrs. Romana cooked 2 dinners for us and Mr. Maksi 1 dinner). The cuisine at To Marouli on the island of Rhodes in Greece, where my husband and I were on a honeymoon, can be compared to this superbly prepared dinners here in Thermana.. Excellent! The hotel staff was very very friendly and kind. We also liked the hotel. The pools are for all tastes, with warm / thermal water as well as colder water where we could swim. The daughter also enjoyed the water slides. We warmly recommend it to all vegans :) with children or without. Photografs showes only dinners without soups (we forgot to take pictures of them, but thay were also delicious. Photos of the hotel and pool you'll probably find in other reviews. Have fun :)…
My family and I were on a short break, it was wonderful and we will be back again! Everything was great, the room big and clean, the pool complex is unique, the food is good. The only thing I would remark is that there are too few employees in food sharing and at the pool cafe.
Very nice hotel complex,very clean,walking distance to Lasko,probably the best welness pool and termal complex,water in the pools very nice,family and kinds friendly,fodd in a restorant guite good,specially brrakfast,staff ok,rooms are huge and very clean,surrounding are beautiful many trecking and walking ways-recomended place will be back again Negative could be extra charge for the indoor parking-outside parking is always busy
Very large and well organized congress center I felt very good at the seminar. The halls are suitable for very large groups, but they can be converted to smaller halls as needed. The food was a very tasty and very paster choice for every few, even for various dietary requirements.
Very nice rooms. Personal all very nice and professional. Food is delicious. Water in the pools very clean and pleasent temperature. Only price is high, but it should be. Slovenija is too small for masive tourism.
A really nice hotel, great food and helpful staff. Nice, big rooms with good beds and nice bathrooms. Everything is clean and comfortable. The Wellness Spa Center have all you need to have a good time. The area nearby the hotel is perfect for a walk or for hiking. We will definitely come back to Lasko and Hotel Thermana Park Superior!