I don't usually leave negative reviews as I tend to give the benefit of doubt to establishments - newly opened/staff especially stressed for whatever reason/off day etc. I could probably overlook the staff member who tutted at us when we asked for five more minutes before ordering; or the price of £125 (excluding tip which, needless to say, was not given) for one alleged starter, four mains, five soft drinks and two alcoholic drinks; or the fact that the food was under-seasoned and the different types of pie (which were 'enthusiastically crisp' on the lid and soggy elsewhere) looked and tasted exactly the same; or the smell of human sewage emanating from the bathroom. But what I can't overlook is the fact that the 'pork crackling' - costing £5 - was a bag of pork scratchings dumped in a bowl. I don't think I've got a neon sign over my head flashing 'Mug', but it certainly feels like that after eating there. Such a shame, because the building and the village are lovely.…
Lovely cosy cottage and good quality food. Staff were very friendly too. Beautiful views of the river and gardens and nice location to explore nearby villages. Will definitely come back again with family members and look forward to using the spa facilities too.
We stayed for two nights in two rooms. The hotel staff are friendly if somewhat over stretched. The hotel is in an old building and adjoins the Minster Mill hotel which is part of the same group. The rooms are well appointed (though do bear in mind the comment on the website about the stairs to the first floor which are tight and steep). One of the rooms that we had was the Garden Suite. It is a very nice room and nowhere near as noisy as feared, however the mattress on the sofa bed is quite thin and our daughter did not have the best of nights as a result. Generally, the hotel needs a little tender care to bring it up to the standard of the group (having stayed in some of their other hotels). Breakfast is good, although the staff were a little over stretched to deal with three reasonable sized groups arriving at not too dissimilar times.…
Nice historic rooms, clean but bathroom needed improvements. Restaurant menu not great. Both had pie meals with cold mash and vegetables but breakfast was good even though they didn’t have vegetarian sausages or bacon. Some staff looked very miserable.
A very comfortable bed in a very old building with creaking floorboards. Very friendly service and excellent pie menu although some other choices would have been good. Very picturesque area. The only comment I would make is that the music choice doesn't match the old building.
excellent stay, breakfast, service, room, top! Will visit again. The Lamb pie a must, very friendly waiters. Very good wine list. Bedroom really cosy and very good mattresses. Good location to visit beautiful villages,
This is a lovely location and the staff are friendly. However the rooms are full of dust. The bottles of water left in the room for us had been drunk by the previous guests. We asked for them to be replaced but it never happened. However the hotel is comfortable and cozy.
A really beautiful old hotel to stay set in a lovely village location near to the river. Great homemade pie menu and super breakfast. Rooms are comfortable but stairs are a bit narrow. Well worth a visit .
The stairs from the lounge are very steep and narrow, I was surprised that I was not offered the better stairs lifting our heavy suitcase. The Fire was allowed to go out after 3pm when the breakfast lady left. The toilet flush needs servicing. However we did really enjoy our stay. The bed was most comfortable
Received a special offer for a winter stay and so glad we booked! The Old Swan is in a beautiful, historic village and is a delightful building, with comfortable rooms, tasty breakfast and an excellent pie offering for evening meals.
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