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Traveler (40)
Room & Suite (16)
Dining (5)

About

#2 of 2 hotels in Guisborough
Location
Cleanliness
Service
Value
The Cross Keys Hotel at Guisborough is one of our highly popular properties. So expect a warm welcome, great service, good value food and drink, and all the modern touches you need for both leisure and business. This attractive, stone-built, 19th-century country inn is a lovely place to stay, and makes a great base for exploring the north east. Set on the edge of the North York Moors, it’s surrounded by beautiful countryside and has wonderful views of iconic Roseberry Topping. Our 20 en-suite bedrooms are spacious and tastefully furnished, and all offer comfy beds for a restful night’s sleep.
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Property amenities
Free parking
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Non-smoking hotel
Wheelchair access
Room features
Family Rooms
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
294Reviews
0Q+A
56Room tips
Traveler rating
  • 93
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  • 55
  • 23
  • 21
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Popular mentions
Stayed at The Cross Keys when we went to see Take That at the Riverside Stadium in Middlesbrough. It was ideally situated not far from the A19, a short drive to the venue, in a beautiful setting with views of Roseberry Topping. The room was clean and comfortable, and all the
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Response from AnthonyR3426, General Manager at Cross Keys
Responded 1 week ago
Thank you Vicky M for your kind words. It means a lot to us to hear when our guests have a great time and want to tell other people about there experience with us. We hope that you will stay with us again in the future
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Room over priced. Staff were friendly and welcoming. The whole place was clean and tidy. Room had large bed, tv and kettle. Even though we was next to a very busy road the windows were sound proofed so couldn’t really hear the traffic. So I understand that prices go up on such
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Response from AnthonyR3426, General Manager at Cross Keys
Responded 1 week ago
Hi Jayne C, thank you for taking the time to review the hotel. It's good to hear that the room was what you expected. Although the prices do increase because of events, we feel that we were still cheaper than some of the other hotels in the area. I take these comments on board for future events
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This is my seventh year at cross keys and myself and partner have always enjoyed the 2 day break but I doubt very much we will be doing the 8th year.rude staff, limited food available and the food they could muster up wasn't good and one was sent back I'm very disappointed with
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Response from AnthonyR3426, General Manager at Cross Keys
Responded 3 weeks ago
Please accept my apologies for what should have been an enjoyable stay for you and your partner. We run a reduced menu on Sundays anyway so certain items that are available mid-week are not on Sundays. We also had an unexpected increase of sales of a few dishes, but only 2 dishes became unavailable for Sunday but still left plenty of choice on the menu. We get a lot of compliments about the team attitude and their personalities so can only presume that it was a bad day for them if they did appear to come across rude. We always try to find ways to improve the service and experience for all our guests and will use this to aid us in this process. If you would like to discuss this further please call 01287 610035 and ask for Anthony or Steve
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We used this hotel a couple of times recently as we needed a room while in the area. I stayed here many years ago when it was a Premier Inn, and it hasn't changed a great deal - decorated and so on but it still has the Premier Inn "feel" The rooms are decent sized, clean and
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Response from AnthonyR3426, General Manager at Cross Keys
Responded May 10, 2019
AlisdairGB We at the Crosskeys are happy that you enjoyed your stay with us. Thanks for taking the time to send this review hope to see you again soon
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I arrived at 9pm with my 1 year old son to stay here . I was greeted by the rude staff who told me I should have booked a family room for an additional bed for the baby. I said he doesn't need a bed as he has to sleep with me still (and if not uses a travel cot) I explained this
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Response from AnthonyR3426, General Manager at Cross Keys
Responded Apr 23, 2019
Sorry you feel about this and sorry for the situation last night, but for insurance reasons we need to know how many guests are going to be staying in a room, whether they are going to be sharing a bed or will be in their own. We are only allowed to have a certain number per room, which you had exceeded by booking a double room and bringing a young toddler with you. There was no indication of an extra child being in the room on the booking, or requesting if possible to add an extra child in the booking. The team member was helpful, and was willing to let you stay the night as it was late, and did say that you will have to book a family room for your next visit. The issue arose when he asked for ID which was unable to be provided. We ask all our hotel guests who are paying cash for the rooms to provide photo ID. This is a policy that most hotels employ and is for the safety of both team and guests. You may have stayed with us previously and not shown ID when paying cash, however, we are now enforcing the policy as the company expects this from recent visits. I will speak to the hotel team and see if this situation can have been handled better to try prevent this happening again in the future, but happy to hear that all the company policies were followed.
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PRICE RANGE
$63 - $114 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
premier inn middlesborough south (guisborough) hotel guisborough
LOCATION
United KingdomEnglandYorkshireGuisborough
NUMBER OF ROOMS
20
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