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The Quay Hotel & Spa

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The Quay Hotel & Spa
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2,297 Reviews from our TripAdvisor Community

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Showing 2,289: English reviews
Manchester, United Kingdom
Reviewed yesterday NEWvia mobile

We visited the hotel and booked an offer consisting of a 2 night stay, breakfast on both mornings, 3 course evening meal on the first night and X2 1hr 20 minute spa treatments. Room: superior marina view room. Spacious, modern and clean. Bed was kingsize and so comfortable that we slept like babies. Nice little balcony which we didn't use...

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Helpful?
Thank dannii77
Rhyl, United Kingdom
Reviewed 3 days ago NEW

This review is for the hotel bar, and and restaurant staff. We have stayed at the hotel before, also dined there and used the spa as we are local people. The review is to say how fantastic the staff were when we held a bereavement wake this week. The staff could not do enough and were very thoughtful and considerate,...

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Helpful?
Thank David W
John R, General Manager at The Quay Hotel & Spa, responded to this review

Dear Guest, May I firstly pass my condolences for your loss. I was delighted to hear your comments about the team, the service and the fact the staff could not do enough and they were thoughtful and considerate. It was very kind of you to take the time to post this wonderful review at this sad time and we shall...

Kinmel Bay, United Kingdom
Reviewed 4 days ago NEW

Lovely hotel and great food. Our room was very spacious and spotlessly clean. The three course evening meal was absolutely delicious as was the breakfast the following morning. I would highly recommend this hotel.

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Helpful?
Thank Dawn N
John R, General Manager at The Quay Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to post this wonderful review. I was so very pleased to hear you thought the Hotel is lovely and the Dinner and Breakfast were "absolutely delicious". We shall look forward to your next visit, hopefully, when the weather is warmer if not before. Best Wishes John Rafferty

Haslington, United Kingdom
Reviewed 4 days ago NEW

Visited this hotel for a one night stay last weekend (7th Jan). On arrival staff at reception were both helpful and pleasant. I had booked an executive room overlooking the estuary, these are slightly more expensive but views are stunning even during gloomy January especially towards Conwy castle which is lit at night. The room was very spacious, clean and...

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Helpful?
Thank Paul B
John R, General Manager at The Quay Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to post this lovely review. I was delighted to hear the staff on arrival were helpful and pleasant, the Room was clean, we are in the process of on going refurbishment for all the Rooms. We do base our Bar prices on other 4 star establishments in the area and are cheaper...

Chester, United Kingdom
Reviewed 5 days ago NEW

We always enjoy our short breaks at The Quay. We didn't eat dinner in the restaurant but ate in the bar. We had burgers which I thought were good value, locally sourced and very filling. Although the weather was cold and windy during our stay we still managed to do a lot of walking in the area. However, we did...

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Helpful?
Thank vacationgirl58
John R, General Manager at The Quay Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to post your honest review. I very pleased to read you had a "nice stay". I was sorry to hear you were cold and have done a short training session with some staff to show them how to turn the heat up. We are also in the process of a refurbishment, so...

Birkenhead, United Kingdom
Reviewed 5 days ago NEW

What a fantastic hotel! Room was spotless and all areas of the hotel very clean. We booked 3 rooms for my mums birthday which included a special of a 3 course meal and wine. The meal was excellent lovely menu plenty of choice the staff where lovely made us feel very welcome. The bar had a really good vibe and...

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Thank jess69746
John R, General Manager at The Quay Hotel & Spa, responded to this review

Dear Guest, Wow! Wow! Wow! Thank you for posting this 10 out of 10 review. I was excited to read that the Room was spotless, the general Hotel very clean, that the meal was excellent and you were made to feel very welcome. Please pass my belated Birthday Wishes to your Mother, I do hope she enjoyed her day and...

Telford, United Kingdom
Reviewed 6 days ago NEW

To celebrate my birthday my husband and I decided to spend a couple of nights relaxing at the wonderful Quay Hotel. They had asked when I booked if it was a celebration stay. So when we got to the room there were two beautiful cupcakes waiting for us. The next night, my birthday night, when we arrived in the restaurant...

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Thank 1Alegna
John R, General Manager at The Quay Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to post this wonderful review and may I wish your Husband a belated Happy Birthday. I was delighted to hear that the staff made a fuss of you and the scallops could not have been cooked better, together with the melt in your mouth steak. We are changing the way the till...

Caernarfon, United Kingdom
Reviewed 1 week ago NEW

Attended a 90th birthday for my aunt one Saturday lunchtime in October. Nine people dining together. The staff were extremely helpful and nothing was too much trouble for them. great food as well. Will be going back here again to savour the superb fish and chips.

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1Thank eifioncymru
John R, General Manager at The Quay Hotel & Spa, responded to this review

Dear Guest, Thank you for this amazing review! Please pass my belated happy Birthday wishes to your Aunty, 90! What a milestone! It was wonderful to read that the staff were extremely helpful and nothing was too much trouble, coupled with the fact the food was great. We shall look forward to your next visit and another "fantastic experience". Best...

Reviewed 1 week ago NEWvia mobile

As always the hotel& staff delivered exceptional service& standards. Fantastic bar meal. Facilities and location are excellent. Such a wonderful view across to Conwy and a great get away after a bay Christmas!

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Helpful?
Thank Katie S
John R, General Manager at The Quay Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to post this wonderful review! I was delighted to hear that the staff delivered exception standards, you had a fantastic Bar meal and enjoyed are facilities. We shall look forward to welcoming you back for another "fabulous stay"! Best Wishes John Rafferty

Reviewed 1 week ago NEW

Booked the NYE package with an extra night, great size room with super view. Upon check in I had a wardrobe mal function which was set to ruin the weekend! When discussing this at reception Johnathon came to my rescue and went the extra nine yards to help me out! Service was both friendly, excellent and discrete! Thank you the...

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Thank expressatini
John R, General Manager at The Quay Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to post your lovely review. I was so very pleased to know Jonathan came to the rescue, he is an asset to our team indeed! I was also pleased to read that all service was friendly and excellent. Your comments have been passed to the team and we shall look forward to...

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Set on the idyllic Conwy Estuary,the luxury 4* Quay Hotel commands awe-inspiring views of the most magical scenery in North Wales. Offering 74 en-suite luxury bedrooms,including waterfront Suites and Penthouses. All rooms have been exquisitely designed, and boast spacious bathrooms, incorporating all the style and comfort you would expect from this award-winning hotel. Our Waterfront Lounge Bar and Vista Terrace is the perfect location to enjoy an informal meal or alfresco dining by the water’s edge. The 2 AA Rosette Grill Room Restaurant introduces you to a mouth-watering selection of award-winning culinary delights encompassing locally produced and sourced ingredients to present the true Welsh flavour of the region. Advance bookings required.Relax in our on-site Spa offering a host of indulgent treatments using Aromatherapy Associates and REN Products. Advance Bookings required.Our Complimentary Leisure Facilities include a 15M indoor heated swimming pool, sauna, aromatheraphy steam room, hydrotherapy whirpool and life fitness gym. The Hotel offers ample free car parking on site and Complimentary Wi-Fi in all areas. The Quay Hotel and Spa is only a short drive from the Victorian town of Llandudno, the Historic town of Conwy and within a 45 minute drive from the breath-taking Snowdonia national park. On the doorstep there are the award winning Golf Courses - A great location for exploring North Wales! Located only minutes from the A55 and only 2 minute drive from Llandudno Junction railway station with direct links from London, Chester, Manchester, Cardiff. ... more   less 

Additional Information about The Quay Hotel & Spa

Address: Deganwy Quay, Deganwy LL31 9DJ, Wales
Location: United Kingdom > Wales > North Wales > Deganwy
Price Range: $129 - $243 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Quay Hotel & Spa 4*
Number of rooms: 74
Reservation Options:
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Also Known As:
The Quay Hotel Deganwy
The Quay Hotel And Spa
Quay Hotel Conwy
The Quay Hotel & Spa Deganwy, Wales
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Questions & Answers

Here's what travelers have asked, with answers from The Quay Hotel & Spa staff and other travelers.
15 questions
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Warrington, Pennsylvania
over a year ago
over a year ago
Derbyshire, United Kingdom
14 hours ago
1 month ago

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Questions? Get answers from The Quay Hotel & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“If you're coming to Conwy and staying in a hotel look no further”
 of 5 bubbles 374DavidW, 3 days ago | Read review
“Executive Estuary view”
 of 5 bubbles M487ODpaulb, 4 days ago | Read review
“Upgraded the room looking over the estuary lovely location.”
 of 5 bubbles jess69746, 5 days ago | Read review
“Executive rooms are so spacious and comfy overlooking the estuary too.”
 of 5 bubbles 1Alegna, 6 days ago | Read review
“Not available if you've brought your dog, but the upper floor rooms would be best for views of the estuary.”
 of 5 bubbles Beaps, 1 week ago | Read review
5 of 5
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