We held our daughters wedding here in April 2022 on a dry hire basis in the marquee and in addition we had all of the downstairs adjacent conference rooms for other parts of the day. The staff were simply superb, from the first engagement and at every touchpoint along the way, ALL the staff were helpful, nothing was too much trouble, in fact they went out of their way to make it all work. Liaison with 3rd party suppliers was excellent. We cannot speak any more highly of Helen who was our coordinator from beginning to end, she simply owned it whatever it was, it was dealt with quickly and with a smile, Helen you are a superstar! Too many people to mention them all but in particular thanks to Manfred also for his organisational skills on the day and Neil on the front desk, always smiling. Whatever your wedding needs up to quite large numbers, they can be accommodated here you wont be disappointed, we had an enjoyable experience from the first meeting until the time we left. WELL DONE! …
We want to thank everyone who worked with us towards our day and everyone who made our day amazing. We couldn’t have asked for a better day. Nothing was to small and it was perfect down to every detail. We changed a few things on the day due to timings and nothing was too much. We can’t thank you enough for everything on our wedding day. We had an amazing day and a great day was had by everyone who celebrated with us. Thank you Mr and Mrs Parker.
Fantastic service from every member of staff we met. So helpful and accommodating and going out of their way to help you. I stay away with work usually around once per week in the local area and this is the best hotel I have stayed in locally for a long time.
Definitely worth a visit to Needham, beautiful hotel & setting. Such friendly & helpful staff, who helped me organise a surprise Anniversary afternoon tea for family, which they have all said was delicious & a great variety of sandwich fillings & cakes. The Staff at Needham were so helpful from start to finish, & made sure everything went as smooth as possible. Would definitely recommend & also would return.
We stayed for a two-night break through Travelzoo and enjoyed it thoroughly. The room was fine, if needing a little decorating attention (scuff marks on the wall over the heater), the shower room very good, the bed very comfortable and the breakfast very good indeed. All the staff members with whom we came in contact were friendly and helpful. The only downside was the lack of restaurant dinners which was understandable, given the small number who were staying over Easter. The small menu provided in the bar was an acceptable substitute and the food was very good, for what it was (paninis, sandwiches etc.) The lack of many other residents had its advantages, too, in that it was very quiet at nights and the staff had time for each and every one of us.
Absolute bargain through Travelzoo offer. Stayed over Easter weekend. Breakfast was lovely with friendly, helpful Staff. Room all ok. Slightly remote location, only couple of pubs within walking distance but plenty to do within a drive/cab journey away.
From the start the staff were extremely pleasant and helpful, keen to make our mini-break enjoyable. The room was very satisfactory : clean and comfortable and quiet and the bathroom was well equipped. The breakfast was varied and plentiful and the evening menus were delicious and reasonably priced with good wine to accompany. The service in the restaurant was most courteous and attentive. A memorable break!
Clean, comfortable, quiet, wonderful breakfast. Very good 2 night stay. Recommended for short break. Approached by a steep slope so ask for details about disabled access. Convenient for A1(M) Stevenage, Hitchin, Letchworth and Luton.
We booked the Lodge for Mums 90th and also had afternoon tea at the hotel. All the staff were very friendly and helpful. The afternoon tea was really lovely we all enjoyed it. Mum had a lovely weekend.
We have had two nights at this hotel with a Travel Zoo voucher. First time. Very nicely situated. Very clean. Room very comfortable.Staff very pleasand Adriana in the restaurant provided exceptional customer service, We will certainly stop here again.Massive free car park.