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Norton Park - A QHotel

Sutton Scotney SO21 3ND, England
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Norton Park - A QHotel
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1,590 Reviews from our TripAdvisor Community

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Eastbourne, United Kingdom
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed yesterday NEW

From the moment of arrival to check out the staff make you welcome, courteous, friendly and smiling. The bedrooms are spacious, well equipped and extremely clean with fresh crisp bed linen. Excellent food throughout our weekend stay a very spacious, clean pool and spa area with plenty of beds to relax on. The hotel has a very large car park... More 

Helpful?
Thank s1mbh
Fareham, United Kingdom
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

Short notice booking for spa break (£109 pp). Included overnight stay, breakfast, lunch & 3 course dinner, 2 x 25 min treatments (or one 50 min) and spa access. On arrival, reception staff not very helpful or welcoming. Should have been given information & vouchers, but didn't, so ended up attending the spa area not having a clue how the... More 

Helpful?
Thank adc-1897
East Sussex, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Let me first say that this is a review and so to skirt around the bad points, however minor would not be giving the true picture of the hotel. My first comment would be that more staff may be needed to run the hotel to a better standard. The staff that are there are excellent and every member of staff... More 

Helpful?
Thank SCS170
Tom186284, General Manager at Norton Park - A QHotel, responded to this review

Thank you for your thorough review and I am so pleased that you enjoyed your stay in our original Manor House. This 400 year old building is set apart from the rest of the more contemporary hotel buildings which house our reception and bar. it is wonderful to hear that you found the upgrade to be worthwhile and that you... More 

London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

Had a lovely stay at Norton Park, with dinner included to a high standard. Upgraded to a VIQ room which means you get better bed sheets, bath robes and a few drinks in the fridge. Nice touch but not sure it's worth the extra? All in all this is our second time at this hotel and would definitely recommend.

Helpful?
2 Thank Falcon275
Tom186284, General Manager at Norton Park - A QHotel, responded to this review

Thank you for your review and for recommending us to others! I am so pleased that you enjoyed your evening meal with us and we hope to welcome you back for a third visit in the future. More 

Ascot, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Treated husband to a birthday weekend away. They should be very proud of their staff as every member of staff we dealt with was polite, helpful, smiling and willing to help. We came away having had one of the best hotel stays in a very long time. Will be returning very good and hopefully dragging a group of friends with... More 

Helpful?
1 Thank TheSnails2003
Tom186284, General Manager at Norton Park - A QHotel, responded to this review

Thank you for your lovely review, I am so pleased that you enjoyed your weekend away and that you can't wait to return. We are very proud of our hardworking team who offer such great guest service and I will be sure to pass on your compliments. We look forward to welcoming you on your next visit to Norton Park. More 

Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Staff very friendly and helpful, place is a bit tired and needs better maintenance. Take your own towels unless you like a really rough, flat towel you can use to exfoliate at the same time! Spa is ok for the money but the quality of treatments is not great

Helpful?
Thank Debz1961
Tom186284, General Manager at Norton Park - A QHotel, responded to this review

Thank you for reviewing your time with us and I am sorry for the shortfalls you experienced. We do a have a program of refurbishment works being carried out around the hotel this year and our spa towels are re-stocked regularly. I am pleased that you found us to be good value for money and that the team were friendly... More 

Chichester, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

My partner and I went away for a relaxing evening. We arrived to very friendly staff on reception who helped check us in. We had a lovely room for the evening. We then went for dinner and had a beautiful three course meal which we very much enjoyed. We had a spa treatment booked in the morning and other than... More 

Helpful?
2 Thank SophieGC10
Tom186284, General Manager at Norton Park - A QHotel, responded to this review

Thank you for your review and I am thrilled that you had such a relaxing stay. It is wonderful to hear that you were looked after so well by all members of the team and I am pleased that you were impressed with your meals throughout. We are planning to extend the leisure facilities later on in the year, including... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 1 week ago

A group of 8 friends from the gym visited this hotel for a 2 night stay to celebrate a couple of birthdays. We had a package which was for two nights with dinner, and breakfast and included 3 x 30 minute spa treatments. We arrived on an unusually warm October afternoon and met in the courtyard by the reception/ bar... More 

Helpful?
1 Thank Debbie M
Tom186284, General Manager at Norton Park - A QHotel, responded to this review

Thank you so much for your wonderful review, I am thrilled that you had such a great break with us and that you have shared your experience. I will be sure to pass on your lovely comments to the team and it is fantastic to hear that you were so impressed with the value for money and food offering. We... More 

Isle of Wight, United Kingdom
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Me and partner loved the location of this hotel - it's one of the biggest selling points for them! The staff are all friendly and the overall cleanliness is at a good standard. The hotel had a modern feel about it also! The only things I would say is the bed is a very hard mattress (Perfect for some!) and... More 

Helpful?
2 Thank KatieLH1
Tom186284, General Manager at Norton Park - A QHotel, responded to this review

Thank you for your review and I am pleased that you enjoyed our peaceful setting, we are ideally located for visiting Hampshire's best attractions! It is wonderful to hear that you were happy with your bedroom and the service you received from our team. We hope to welcome you back in the future. More 

Winchester, United Kingdom
Level Contributor
43 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

A tired, dirty old Spa with a gym where nothing works well and a pool area needing lots of TLC. The Restaraunt used for breakfast would also benefit from having a few quid spent on it.. The rooms?? Ok ....but there are better alternatives

Helpful?
Thank Mal A
Tom186284, General Manager at Norton Park - A QHotel, responded to this review

I am sorry for the shortfalls you experienced during your stay. Maintenance work has been carried out recently in our leisure facilities, with further expansion works planned for later in the year. We are also planning to update other areas of the hotel such as the lounge bar. Guests are usually very pleased with our bedroom facilities and I am... More 

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