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JW Marriott Guanacaste Resort & Spa

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2,071 Reviews from our TripAdvisor Community

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There are newer reviews for JW Marriott Guanacaste Resort & Spa
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Showing 1,915: English reviews
Las Vegas, Nevada
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed February 25, 2014

Beautiful grounds. Two restaurants both with outside seating with a nice view of the pool and beach. Beautiful pool/hot tub facilities. The bathtub was amazing. The gift shop was expensive. I paid $20 for an 8.5 oz bottle of Aloe Gel to nurse a sunburn. Free internet is offered for 24 hours with the agreement this review will be completed.... More 

Helpful?
Thank Bonnie H
GM_JWGuanacaste, General Manager at JW Marriott Guanacaste Resort & Spa, responded to this review

Dear Guest; We appreciate your great comments about your recent stay with us. It is gratifying for me to know that you enjoyed the pool and hot tub. Your feedback about prices at the gift shop are appreciate, however I will like to inform you that prices are manage directly for Britt Company since they rent this local in our... More 

Scottsdale, Arizona
Level Contributor
105 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 168 helpful votes
3 of 5 stars Reviewed February 25, 2014

Stayed here for a conference and while this is really a very nice resort, I would not recommend it compared to other choices in Costa Rica simply because it seems like you are in America, not Costa Rica. For staters, it doesn't seem like Costa Rica. It wasn't green anywhere; just brown and looked more like Africa than the bio... More 

Helpful?
2 Thank ScipioAfricanus
GM_JWGuanacaste, General Manager at JW Marriott Guanacaste Resort & Spa, responded to this review

Dear Guest; I appreciate your time sharing your comments about your recent experience at our Resort. The feedback regarding that you enjoyed the food, staff , service, rooms and the resort itself is gratifying. We regret that the area where we are located is not what you thought it was. Our Resort is located in the Pacific North West of... More 

Medford, NJ
Level Contributor
39 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed February 25, 2014

Visited this property in February 2014 as part of a business trip. Overall, a great property. Very clean. Staff is extremely friendly and helpful. There were some misses, but I truly believe its because of the language barrier. The staff overall does not know a lot of English. Once they understand you, though, they bend over backwards to help. Keep... More 

Helpful?
Thank lawdog037
GM_JWGuanacaste, General Manager at JW Marriott Guanacaste Resort & Spa, responded to this review

Dear Guest; Thank you for your valuable comments as your feedback regarding housekeeping service. I would like to let you know that we are improving to have more English lessons for our staff in order to offer a better service in all our areas. I am glad to know that your stay was pleasant. Sincerely; Jesus Gonzalez General Manager More 

Morton, Pennsylvania
Level Contributor
38 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed February 23, 2014

Stayed at this beautiful resort 2/8-2/15. After reading reviews in the weeks leading up to our Stay, I must say we were a little apprehensive on what to expect. I just want to say that our experience from check-in (greeted warmly with a cold towel and Passion Fruit drink) until we checked out was absolutely wonderful. The staff, and I... More 

Helpful?
2 Thank Marian H
GM_JWGuanacaste, General Manager at JW Marriott Guanacaste Resort & Spa, responded to this review

Dear Guest; THANK YOU! For your great comments. I have addressed your review to all our staff to make them feel proud of themselves as I am. I am pleased that you have had a wonderful time relaxing and having fun doing all the activities that you wanted. We hope to have the opportunity to welcome you back in a... More 

Rochester, New York
Level Contributor
44 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed February 23, 2014

We enjoyed our stay at the JW Marriott. The staff was very accommodating and professional, especially Carlos at the front desk who dealt with a small problem we had with our room quickly and efficiently. Our meals were very good. We especially enjoyed the Azul restaurant. We had absolutely no complaints and would return in a minute!

Helpful?
1 Thank vdoyle82
GM_JWGuanacaste, General Manager at JW Marriott Guanacaste Resort & Spa, responded to this review

Dear Guest; I am so glad to know that you do not have any bad to say about your last experience at our Resort. Is pleasant to read that you have enjoyed our meals at the Azul Grill Restaurant which is my favorite too. Carlos is a great person and I will let him know about your review. I hope... More 

Wyckoff, New Jersey
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed February 22, 2014 via mobile

Expecting the usual attention to detail of a JW Marriott hotel, it was disappointing to have stayed at this beautiful property. Overall the service was average, although some of the restaurants were much better. The pool area was dirty daily, with garbage left around with no attempt by the staff to address. Some areas are showing significant signs of age... More 

Helpful?
3 Thank TOTHD
GM_JWGuanacaste, General Manager at JW Marriott Guanacaste Resort & Spa, responded to this review

Dear Guest; I really appreciate your time to write this review and for your valuable feedback about the areas to improve. It is considerable important your comments and I will take immediately corrective actions about our service at the pool. I do want to confirm that we have management in charge in all our areas and I will work harder... More 

Corona del Mar, California
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed February 22, 2014

Everything you'd expect from the JW Marriott, but for our needs it was isolated and not really close to anything. We'd checked out early to stay in Tamarindo. Would recommend staying here if you want to relax and unwind, but if you're planning on a lot of activities in town It might not be the best choice. Next time we'll... More 

Helpful?
Thank generichau
GM_JWGuanacaste, General Manager at JW Marriott Guanacaste Resort & Spa, responded to this review

Dear Guest; Thank you for your positive comments. As you mentioned in this review Tamarindo its a town where you can find a lot of Night Clubs, Bars and Restaurants. It’s a town to have fun at night with a lot of activity during the day and night and is just 20 minutes away from our Resort. We offered transportation... More 

Montreal, Canada
Level Contributor
6 reviews
5 hotel reviews
5 of 5 stars Reviewed February 22, 2014

Other reviewers complain about the location, I love the fact that this resort is on a protected reserve. This was the last 5 nights of our Costa Rican adventure and we loved this resort, perfect for relaxing. We went to the beach club for great walks on the beach and my teens made friends instantly at the JW, we only... More 

Helpful?
Thank DantheJet1
GM_JWGuanacaste, General Manager at JW Marriott Guanacaste Resort & Spa, responded to this review

Dear Guest; I am glad to know that you have encounter in our Resort what you was looking for to spend your vacations and that your teens have made friends during your stay and had fun. I appreciate your great review and have describe our Resort as Heaven. Sincerely; Jesus Gonzalez General Manager More 

San Jose, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed February 18, 2014

The JW Marriott surely lives up to the Marriott brand. The place is beautiful, well kept, the staff is helpful, friendly, professional and worked very hard to make their guests feel very welcomed.. The service is outstanding. When you enter the resort, you are warmly greeted with a cold towel and a nice cold fruit drink, very refreshing after a... More 

Helpful?
1 Thank RosalindK29
GM_JWGuanacaste, General Manager at JW Marriott Guanacaste Resort & Spa, responded to this review

Dear Guest; Is gratifying for me to read your wonderful comments. Read how you describe our staff and service that you have received fills me of satisfaction since it is our goal that all our guest feels like you. I am pleased to know that you have liked your room location close to the pool and beach as the Food... More 

Edmonton, Canada
1 review
5 of 5 stars Reviewed February 18, 2014

We want to thank the Marriott Hotel and all their wonderful staff for the best holiday ever! Our room was clean and welcoming, the property is amazing and the food is absolutely divine. The spa was great, the tours well organized and informative and we are still raving about the pool and the sunset sangrias! The staff were all very... More 

Helpful?
Thank Paulette R
GM_JWGuanacaste, General Manager at JW Marriott Guanacaste Resort & Spa, responded to this review

Dear Guest; We thank you for have choose our Resort to spend your vacations and for take the time to write this great review about your stay. I am pleased that you have liked your room and have enjoyed the sangrias by the pool watching the sunset. We will be waiting for your next trip and help you to learn... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Parking
GreenPartner Learn More
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Babysitting
Official Description (provided by the hotel)
Live an authentic Costa Rican experience in a luxury hacienda style resort in Guanacaste, Costa Rica. The JW Marriott Guanacaste is surrounded by the splendors of Costa Rican rich biodiversity. This resort & spa sits oceanfront and is the only international branded hotel close to Tamarindo town. The resort is located right at Mansita beach and guests can choose from 4 other beaches within Hacienda Pinilla. Next to the resort you will find an equestrian center, tennis courts, and an 18-hole golf course with coastal layout. Off-site activities such as surfing lessons, zip lining, horseback riding, white water rafting, kayaking, bird & monkey watching and ATV tours can be arranged on site. You can also arrange tours to nearby locations such as Arenal Volcano, Rincon de la Vieja Volcano & National Park or Guachipelin thermal hot springs. Enjoy surf beaches with excellent year-round waves and warm water, visit turtle nesting sanctuaries or observe a great variety of wildlife. The hotel features the largest infinity pool in Central America, outdoor Jacuzzis, a fully equipped fitness center, biking and jogging trails and a Kids Club with professional care. Relax in our world class spa, ranked one of the top five spas in Latin America by Spa Magazine. Within the resort, guests will find an array of gastronomic options such as Azul Grill our beach front restaurant, Tamarine our Asian fusion cuisine restaurant, Sabanero is a genuine Guanacastecan Steakhouse or Mansita Restaurant. One of our guest's favorites is admiring Guanacaste's spectacular sunset while enjoying a handcrafted cocktail either at Nau Sushi Lounge or right in front of the beach at Aperitivo Lounge. All guestrooms have balconies either with garden, pool or ocean view. In-room amenities include LCD TVs, soundproof windows, alarm clock with mobile docks, streaming speed internet, total blackout curtains, plush pillow-top mattresses, 300 thread count Egyptian cotton linen sheets, rich woods, and marble bathtubs. The charming surf village of Tamarindo where you will find restaurants, bars, shops and souvenirs in a "Pura Vida" laid back atmosphere is just 10.6 miles away. It's easy to discover the essence of Costa Rica at the JW Marriott Guanacaste. ... more   less 

Additional Information about JW Marriott Guanacaste Resort & Spa

Address: Hacienda Pinilla, Playa Avellanas, Tamarindo, Costa Rica
Location: Costa Rica > Province of Guanacaste > Tamarindo > Playa Avellanas
Price Range: $218 - $526 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — JW Marriott Guanacaste Resort & Spa 4.5*
Number of rooms: 310
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Also Known As:
Jw Marriott Guanacaste Resort And Spa Costa Rica
Jw Marriott Guanacaste Resort & Spa Costa Rica Hotel Santa Cruz
Jw Marriott Santa Cruz
Marriott Santa Cruz
JW Marriott Guanacaste Resort & Spa Costa Rica/Playa Avellanas
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