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JW Marriott Guanacaste Resort & Spa

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2,069 Reviews from our TripAdvisor Community

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There are newer reviews for JW Marriott Guanacaste Resort & Spa
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Showing 1,915: English reviews
Level Contributor
57 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 176 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at the JW Marriott in early August 2016 for 3 nights. We were a family of 4 with 2 kids (8 year and 12 year old) and had a pool view room right next to the pool. We initially had booked ourselves for 6 nights at the resort - but after talking to others who had been to... More 

Helpful?
18 Thank Jsingh31
San Diego, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

beautiful resort type setting in amazing location,,,yes, you are a little bit remote and that sucks as far as dining goes, but it makes up for it in the relaxation that you feel ,,,,walked down to Lola's because I have heard only good things about it only to find they are closed on Monday's ,,so this obviously means we will... More 

Helpful?
Thank Karey M
Jonesboro, Arkansas
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Our family of (4) had a wonderful stay at this property. The property is gorgeous and the level of service from the staff maybe the best I have ever experienced at a Marriott. Everyone was so helpful and willing to assist in anyway. I would like to mention the excellent service we received from our concierge Rafael Villegas. He went... More 

Helpful?
Thank Ron S
Atlanta, GA
Level Contributor
26 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 stars Reviewed 1 week ago

The large pool area is beautiful and is the highlight of the resort. Plenty of lounge chairs were available at all times. The beach is rocky and the surf is too much for most people who just want to wade in (e.g. waist deep) and feel the waves. There is a narrow strip marked by buoys which is calmer (no... More 

Helpful?
Thank GrantL
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

It's nice hotel but wasn't thrilled about the location. The beach was ok with rocky floor. Pool was ok - no slides, no features... We got a ocean facing room but the ocean seemed like a mile away. Cannot hear the waves. There were better rooms available but the hotel didn't give them - not sure why. Won't repeat.

Helpful?
3 Thank Ashish B
GM_JWGuanacaste, Manager at JW Marriott Guanacaste Resort & Spa, responded to this review

Dear Ashish B, I would like to thank you for sharing your thoughts and concerns with us regarding your past stay. I am very sorry to hear that we did not meet your expectations regarding the beach and the pool facilities; as our goal is to exceed it. We really appreciate your feedback. Regarding the room experience assigned; our hotel... More 

San Marcos, Texas
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Beautiful resort! Get your pool chair early that faces the ocean. Small area of beach you can actually swim in because of big rocks. Have a car to travel around because expensive to take the shuttle, and the road to resort is very rough. Loved our suit, very updated and nicely decorated. Food gets expensive if you eat all meals... More 

Helpful?
1 Thank amy222016
Ottawa, Canada
Level Contributor
43 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel is nicely located on a picturesque stretch of beach. The grounds are well manicured and are enjoyable to walk through. I really enjoyed the pool area with hot tubs as well as the fitness center. The front area of the hotel had numerous hammocks which was really relaxing. The food was excellent including room service and the rooms... More 

Helpful?
Thank Sunbound
GM_JWGuanacaste, General Manager at JW Marriott Guanacaste Resort & Spa, responded to this review

Thank you Sunbound for your great review! I am glad to know that you liked the Resort and spend a great time with us. Read your review is very gratifying for us. We hope to have the pleasure to welcome you back some day. Sincerely; Jesus Gonzalez General Manager More 

San Francisco, California
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

The JW Marriott Guanacaste is a beautiful and relaxing place to stay and our honeymoon was better off because of it. The resort is in a very secluded location, within Hacienda Pinilla. You have to pass through a secure gate off the main road and drive about another 15 minutes to get there. With that being said, you definitely get... More 

Helpful?
Thank Will P
GM_JWGuanacaste, General Manager at JW Marriott Guanacaste Resort & Spa, responded to this review

WOW thank you so much for your wonderful comments Will P! For us it was an honor been your host during this special occasion as it was your honeymoon. We hope that you decide to visit us again for your first anniversary. Do not hesitate in contact us if so. Kindest regards; Jesus Gonzalez General Manager More 

Nashville, Tennessee, United States
Level Contributor
35 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 2 weeks ago

After all of the great things our tour group was told We were So very disappointed!!! We were made to eat outside in the heat " because you are with a tour group" is what we were told when there was plenty of room inside! It was Hot outside and So uncomfortable! I was totally surprised at how Rude the... More 

Helpful?
Thank Sandra T
GM_JWGuanacaste, General Manager at JW Marriott Guanacaste Resort & Spa, responded to this review

Dear Sandra T; Thank you very much for your feedback in regards to the service received at the main Restaurant during your stay. Please apologize for the inconveniences that you experienced. I have shared your comments with our appropriate team in order to improve. I hope you have enjoyed your room, the sunsets by the pool and the services at... More 

Houston, Texas
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 2 weeks ago

The food was fine but the service provided by the waiting staff was subpar. We were a group of 18 including 6 kids. With the excuse that they needed to give predilection to the customers staying in the hotel, our reservation was not honored by a lady that acted like we were begging for food, not actual customers with money... More 

Helpful?
Thank Calique
GM_JWGuanacaste, General Manager at JW Marriott Guanacaste Resort & Spa, responded to this review

Thank you for taking the time to share your recent experience with us. As a valued customer we are disappointed to hear about your experience in our dining outlet. Your valued feedback highlighted a number of areas for improvement that I have since shared with the Executive Chef and Restaurant Manager, who join me in offering their apologies for their... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Parking
GreenPartner Learn More
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Babysitting
Official Description (provided by the hotel)
Live an authentic Costa Rican experience in a luxury hacienda style resort in Guanacaste, Costa Rica. The JW Marriott Guanacaste is surrounded by the splendors of Costa Rican rich biodiversity. This resort & spa sits oceanfront and is the only international branded hotel close to Tamarindo town. The resort is located right at Mansita beach and guests can choose from 4 other beaches within Hacienda Pinilla. Next to the resort you will find an equestrian center, tennis courts, and an 18-hole golf course with coastal layout. Off-site activities such as surfing lessons, zip lining, horseback riding, white water rafting, kayaking, bird & monkey watching and ATV tours can be arranged on site. You can also arrange tours to nearby locations such as Arenal Volcano, Rincon de la Vieja Volcano & National Park or Guachipelin thermal hot springs. Enjoy surf beaches with excellent year-round waves and warm water, visit turtle nesting sanctuaries or observe a great variety of wildlife. The hotel features the largest infinity pool in Central America, outdoor Jacuzzis, a fully equipped fitness center, biking and jogging trails and a Kids Club with professional care. Relax in our world class spa, ranked one of the top five spas in Latin America by Spa Magazine. Within the resort, guests will find an array of gastronomic options such as Azul Grill our beach front restaurant, Tamarine our Asian fusion cuisine restaurant, Sabanero is a genuine Guanacastecan Steakhouse or Mansita Restaurant. One of our guest's favorites is admiring Guanacaste's spectacular sunset while enjoying a handcrafted cocktail either at Nau Sushi Lounge or right in front of the beach at Aperitivo Lounge. All guestrooms have balconies either with garden, pool or ocean view. In-room amenities include LCD TVs, soundproof windows, alarm clock with mobile docks, streaming speed internet, total blackout curtains, plush pillow-top mattresses, 300 thread count Egyptian cotton linen sheets, rich woods, and marble bathtubs. The charming surf village of Tamarindo where you will find restaurants, bars, shops and souvenirs in a "Pura Vida" laid back atmosphere is just 10.6 miles away. It's easy to discover the essence of Costa Rica at the JW Marriott Guanacaste. ... more   less 

Additional Information about JW Marriott Guanacaste Resort & Spa

Address: Hacienda Pinilla, Playa Avellanas, Tamarindo, Costa Rica
Location: Costa Rica > Province of Guanacaste > Tamarindo > Playa Avellanas
Price Range: $222 - $525 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — JW Marriott Guanacaste Resort & Spa 4.5*
Number of rooms: 310
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Also Known As:
Jw Marriott Guanacaste Resort And Spa Costa Rica
Jw Marriott Guanacaste Resort & Spa Costa Rica Hotel Santa Cruz
Jw Marriott Santa Cruz
Marriott Santa Cruz
JW Marriott Guanacaste Resort & Spa Costa Rica/Playa Avellanas
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