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Caramel Grecotel Boutique Resort

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Adelianos Kampos Nkrekotel Karamel, Platanias, Rethymnon, Crete 741 00 Greece
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Traveler (641)
Pool & Beach (176)
Room & Suite (88)
What is Travelers’ Choice?
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 22 in Platanias
Location
4.6
Cleanliness
4.9
Service
4.9
Value
4.5
Travelers' Choice
Set on a prime beachfront estate in the heart of the Cretan Riviera,just minutes from the old-world charm of Rethymno’s Venetian harbor,Caramel recreates the laid-back ambience of an island villagewith the understated elegance and amenities of a modern luxury resort.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Free breakfast
Beach
Evening entertainment
Babysitting
Children Activities (Kid / Family Friendly)
Wifi
Pool / beach towels
Outdoor pool
Bar / lounge
Restaurant
Breakfast buffet
Poolside bar
Kids club
Airport transportation
Shuttle bus service
Massage
Baggage storage
Concierge
Sun loungers / beach chairs
Sun umbrellas
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Ocean view
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Family
Languages Spoken
German, Greek
482Reviews42Q+A70Room tips
Traveler rating
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Mercianprincess wrote a review May 11
Burton upon Trent, United Kingdom11 contributions1 helpful vote
We have just returned from a week’s holiday at the Caramel and from the moment we stepped into the grounds of the hotel, we received the very highest level of service and attention from EVERY member of staff. Nothing was too much trouble. The reception staff greeted us warmly every time we passed giving us advice when we requested it; the restaurant staff waited on us superbly, the cleaning staff were thorough in their work and maintained our room beautifully; the pool guy was attentive and always keen to help if we needed it….there was no one during our stay who did not give 100% . The hotel itself has a great layout and our room was spacious, secluded and exceedingly comfortable, the quality of the food at breakfast was excellent , all of which added enormously to the enjoyment of our holiday. Our abiding memory however will be of the incredible universal team approach to making each and every guest feel welcome and valued.
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Date of stay: May 2022
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Response from Evgenios Lomis, Γενικός Διευθυντής at Caramel Grecotel Boutique Resort
Responded 5 days ago
Dear Mercianprincess, Greetings from Grecotel Caramel Boutique Resort! Thank you for choosing to spend your early summer break at our Resort and for letting other readers of TripAdvisor know what a great experience you had whilst staying with us! It is, indeed, a wonderful feeling to know that you enjoyed yourselves and had a lovely & well-deserved holiday. We are delighted to find out that you made the most of Caramel's calmness & spaciousness; our architectural structure really helps to do so! It also makes us really glad to learn that you valued the cleanliness levels of our property, our accommodation service team is working hard to maintain these high standards and they value your recognition. Additionally, highlighting both food quality on offer is much appreciated too and your praising words will be, surely, passed on to the kitchen team who puts in a lot of energy and passion into what they love to do everyday therefore a fabulous feedback such as yours is what makes us feel worthy of those efforts. However, what puts a huge smile in our faces, is to find out our efforts were highlighted in your review and enhanced your stay - that's the ultimate compliment with regards to our hospitality! We do enjoy delivering exceptional & friendly service to our guests and we truly appreciate your recognition. Dear Mercianprincess, receiving positive comments like this, is a great boost to our overall functioning and morale and we truly appreciate your recognition. Please rest assured that I'll pass on the good word to this amazing team as I know they will all be delighted to hear it! Thank you once again for your lovely & kind review. We hope to have the pleasure of welcoming you back in the near future. Caramel regards, Evgenios S. Lomis Resident Manager
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JonnyBeenHere wrote a review Apr 2022
Ashurst Wood, United Kingdom9 contributions16 helpful votes
We stayed here for 2 weeks and it was fabulous. Our Hosts, without exception were all super friendly and very helpful. I cannot single any one person out as everyone, and I do mean everyone was fantastic. Thank you all. I've been visiting Greece on and off for 40 years, staying in a variety of hotels and I can say with confidence that the Caramel has been the best of all. The Hotel is very clean, well maintained with an interesting layout and a magical pool light display in the evening. Because the Caramel covers a generous area and only has 69 rooms, guests really are spread out over the site and you never feel stacked up with rooms above, left, right and below because they're not there. You get your own space so you sleep oh so well. The low number of guests also means you should always get a sunbed by the pool or beach. We stayed when the hotel was full and there were always sunbeds free somewhere. Now that's a first. The buffet food is delicious, all freshly prepared with small displays that are regularly replenished so you always get the food at its best. The à la Carte menu is beautifully presented and is well prepared. Breakfast has a huge selection of cooked and fresh foods, you wont be disappointed. Traditionally, we never return to the same place as we like to try new experiences. The Caramel is the first hotel we will return to as its an experience we do want to repeat. A big thank you to all our wonderful hosts at the Caramel.
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Date of stay: April 2022
Rooms
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1 Helpful vote
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Response from Evgenios Lomis, Γενικός Διευθυντής at Caramel Grecotel Boutique Resort
Responded 3 weeks ago
Dear JonnyBeenHere, Greetings from Grecotel Caramel Boutique Resort! First of all, I would like to thank you very much for staying with us. It was a pleasure to welcome you at Caramel and we truly hope you relaxed and felt at home. I would also like to thank you very much for taking the time to leave such a lovely review on your recent stay in TripAdvisor. We are delighted to find out that you made the most of Caramel's calmness & spaciousness; our architectural structure really helps to do so! It also makes us really glad to learn that you valued the cleanliness levels of our property, our accommodation service team is working hard to maintain these high standards and they value your recognition. Additionally, highlighting both food quality and options on offer is much appreciated too and your praising words will be, surely, passed on to the kitchen team who puts in a lot of energy and passion into what they love to do everyday therefore a fabulous feedback such as yours is what makes us feel worthy of those efforts. However, what puts a huge smile in our faces, is to find out our efforts were highlighted in your review and enhanced your stay - that's the ultimate compliment with regards to our hospitality! We do enjoy delivering exceptional & friendly service to our guests and we truly appreciate your recognition. On behalf of everyone here, I would like to thank you very much for your appreciation as well as for your kind review. We all look forward to welcoming you back at Grecotel Caramel Boutique Resort soon in the near future for another "outstanding" stay. Warm regards, Evgenios S. Lomis Resident Manager
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Tony S wrote a review Oct 2021
3 contributions
+1
Carmel was truly an exceptional hotel. It's easily one the best hotels that I have ever stayed in. The rooms are fantastic. The pool is an work of art. The staff remembers your name. The manager visits every guest in the dining area to ensure you are having a fantastic holiday. The breakfast and dinner buffets are one of the best that I had the pleasure to enjoy.
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Date of stay: October 2021Trip type: Traveled
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Response from EVGENIOS LOMIS, Γενικός Διευθυντής at Caramel Grecotel Boutique Resort
Responded Oct 22, 2021
Dear Tony S, Greetings from Grecotel Caramel Boutique Resort! Thank you for choosing to spend your holidays at our Resot and for letting the readers of TripAdvisor know what a nice experience you had whilst staying with us! It is, indeed, a wonderful feeling to know that you enjoyed yourselves and found Caramel "exceptional". Highlighting the food options on offer is much appreciated too and your praising words will be, surely, passed on to the kitchen team who puts in a lot of energy and passion into what they love to do everyday therefore a fabulous feedback such as yours is what makes us feel worthy of those efforts. Most importantly, what puts a huge smile in our faces, is to find out our efforts were highlighted in your review and enhanced your stay - that's the ultimate compliment with regards to our hospitality! We enjoy delivering exceptional & friendly service to our guests and we truly appreciate your recognition. Dear Tony S, thank you very much, once again, for strongly suggesting our resort to the TripAdvisor community and we hope to welcome you back as a return friend of Caramel Boutique Resort in the near future. Yours truly, Evgenios S. Lomis Resident Manager
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Toni wrote a review Oct 2021
Majorca, Spain4 contributions1 helpful vote
We were here from 08.10 - 17.10.2021. It is a very nice hotel complex with a great pool and beautiful beach. Our sons, 6 and 10 years old, really enjoyed it. Child care by absolute professionals! All the staff are very friendly and the food is great. The rooms are very nice and are cleaned twice a day. There was nothing to complain about and meets all 5 stars. We can definitely recommend the hotel and hope to return one day! Thank you for a great stay Magdalena Las & Antoni Zukowski
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Date of stay: October 2021Trip type: Traveled
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Response from EVGENIOS LOMIS, Γενικός Διευθυντής at Caramel Grecotel Boutique Resort
Responded Oct 19, 2021
Dear Mrs Magdalena & Mr Antoni, Greetings from Grecotel Caramel Boutique Resort! First of all, I would like to thank you very much for staying with us. It was a pleasure to welcome you at Caramel and we truly hope you relaxed and felt at home. I would also like to thank you very much for taking the time to leave such a lovely review on your recent stay in TripAdvisor. Moreover, I would like to say how pleasing it is to learn that you had an overall nice experience with us and we truly enjoyed reading that you were satisfied with every aspect of your stay. It is also very delighting to read that our suites - style wise - were to your liking and that you aprreciated the cleanliness levels of our Resort, that's is the ultimate reward for our accommodation service team who works very hard to maintain these standards. Additionally, highlighting the food options on offer is much appreciated too and your praising words will be, surely, passed on to the kitchen team who puts in a lot of energy and passion into what they love to do everyday therefore a fabulous feedback such as yours is what makes us feel worthy of those efforts. Furthermore, we are glad to read that our kids club 'Grecoland' lived up to your expectations; however what makes particularly happy is to read that you enjoyed our service approach. Caramel's biggest asset is all these dedicated individuals who spare no effort to go the extra mile and offer pleasant & memorable experiences to our dear guests. On behalf of everyone here, I would like to thank you very much for your appreciation as well as for your kind review. We all look forward to welcoming you back at Grecotel Caramel Boutique Resort soon in the near future. Warm regards, Evgenios S. Lomis Resident Manager
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jayne t wrote a review Sep 2021
Cardiff, United Kingdom25 contributions41 helpful votes
Visited the beautiful hotel today . A total tranquil experience with the highest standards of grecotel we have got used to seeing over many years . Had cocktails on the terrace with the most stunning sushi. Huge compliments to the chef .
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Date of stay: September 2021Trip type: Traveled
1 Helpful vote
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Response from EVGENIOS LOMIS, Γενικός Διευθυντής at Caramel Grecotel Boutique Resort
Responded Sep 10, 2021
Dear jayne t, Greetings from Grecotel Caramel Boutique Resort! Thank you very much for taking the time to leave such a nice a review on your recent visit at Grecotel Caramel Boutique Resort. We are very pleased to read you enjoyed yourselves, made the most of our tranquil atmosphere and found our sushi "stunning"; our kitchen team will certainly be happy to learn that. Dear jayne t, we enjoy delivering exceptional service to our guests and we truly appreciate your recognition. I'll be sure to pass on the good word to our service team as I know they will be delighted to hear it! We deeply value your compliments and hope to welcome you back as a return guest of Caramel Boutique Resort in the near future. Yours truly, Evgenios S. Lomis Resident Manager
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ALRO E wrote a review Sep 2021
Salzburg, Austria13 contributions12 helpful votes
Amazing resort with fantastic service team! The size of the resort is very good, everything clean, wonderful design. The restaurants are extremely good, the service is excellent, but the „soul“ of the restaurants is represented by Mrs.Konstantina and Mr. Oggy. Both of them made us feel so warm welcomed. The quality of food and wine is absolutly excellent. The beds in the rooms are very comfortable, the pool is clean, big enough and with smooth backround musik. The beach is very big and has also very good service and a cool beach bar. The kids also enjoyed very much. Normally our kids dont like to go the kids club, but the team there was so nice and creative. In summary,
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Date of stay: August 2021Trip type: Traveled
Room Tip: All room types are really perfect and its like a little village. Parking is possible in front of...
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Response from EVGENIOS LOMIS, Γενικός Διευθυντής at Caramel Grecotel Boutique Resort
Responded Sep 14, 2021
Dear AlineEdhofer, Greetings from Grecotel Caramel Boutique Resort! Thank you very much for taking the time to leave such a nice a review on your recent stay at Grecotel Caramel Boutique Resort and we are delighted that you and your loved ones enjoyed your time with us this summer. It gives us great pleasure to read that you've enjoyed our the size of our resort, the comfort as well as the design of your suite. Additionally, we are also glad to find out that you have also enjoyed the cleanliness of our pool facilities and the structure of our beach facilities and we are happy to read that our Beach Bar and kids club "Grecoland" were to your liking. Most importantly, what makes us particulalry pleased, is to find out our efforts were highlighted in your review and enhanced your stay - that's the ultimate compliment with regards to our hospitality! I'll be sure to pass on the good word to Konstantina & Oggy and the rest as I know they will be delighted to hear it! Thank you once again for your lovely review . We hope to have the pleasure of welcoming you back in the near future, we send you our best personal regards. Caramel regards, Evgenios S. Lomis Resident Manager
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Diana Y wrote a review Sep 2021
1 contribution
Our vacation at the Caramel Grecotel was wonderful. Even tho Covid is still going around at the moment the hotel was super safe and we could enjoy a beautiful, relaxing holiday. What makes this Hotel so wonderful for us is the amazing service and the very nice team. They always were kind and thoughtful. We would like to thank everybody ( sadly we don't remember all names...) especially the Ladys at the Reception ( Iryna & Persa), the guys at the beach and the very kind Team at the Restaurant. Special thank you and best regards to adorable Litza, Soula, Maria and very charming & lovely Oggy. All the best for you! We miss you. Diana Tamara & Yan.
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Date of stay: August 2021
Location
Cleanliness
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Room Tip: The rooms in the main house have a big balcony with beautiful view!
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Response from EVGENIOS LOMIS, Γενικός Διευθυντής at Caramel Grecotel Boutique Resort
Responded Sep 5, 2021
Dear Mrs Tamara, Diana & Mr Yan, Greetings from Grecotel Caramel Boutique Resort! First of all, I would like to thank you very much for staying with us. It was a pleasure to welcome you again at Caramel and we truly hope you relaxed and felt at home. I would also like to thank you very much for taking the time to leave such a lovely a review on your recent stay and we are delighted that you enjoyed your time with us this summer. Additionally, in these unprecedented conditions we are experiencing in the last year and a half, it is a huge delight that the extra protection measures taken against COVID-19, made you feel safe and relaxed. Most importantly, what makes us particulalry pleased, is to find out our team's efforts were highlighted in your review and enhanced your stay - that's the ultimate compliment with regards to our hospitality! We enjoy delivering exceptional & friendly service to our guests and we truly appreciate your recognition. I'll be sure to pass on the good word to Irina, Persa, Litsa, Soula, Maria, Oggy and the rest as I know they will be delighted to hear it! Dear all, we all look forward to welcoming you back very soon in the near future. Caramel regards, Evgenios S. Lomis Resident Manager
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bradix9 wrote a review Sep 2021
Watford, United Kingdom26 contributions16 helpful votes
+1
We didn’t actually stay here but instead visited to have dinner in their A La Carte restaurant. Everything was perfect! The service...just impeccable. All of the staff were friendly and helpful. It was our 10th wedding anniversary and we wanted a special family dinner...this was it! We sat at a table in the ‘lagoon’ ... it’s a space carved out with the pool all around. From starters, to mains, to drinks...all served perfectly (temperature, presentation, flavour, variety, ingredients). Once the children had eaten they went off to watch a film with popcorn at the kids club leaving us to enjoy and take our time with food and drink and soaking in the zen atmosphere. We were so pleased to be welcomed into this hotel and for sure it will be one we visit again!
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Date of stay: September 2021Trip type: Traveled
Room Tip: Book in advance by calling them.
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Response from EVGENIOS LOMIS, Γενικός Διευθυντής at Caramel Grecotel Boutique Resort
Responded Sep 5, 2021
Dear Bradix9, First of all, we would like to congratulate you for your wedding anniversary and share with you how delighted & thankful we are you chose our Resort for such a special celebration! It gives us great pleasure to learn that you truly had a memorable experience and thank you very much for taking the time to share it with other TripAdvisor readers. We are also happy to learn that you found our food & beverages "perfect" and that kids cinema started right in time for you to enjoy the serene atmosphere of our a la carte restaurant but most importantly that you felt our colleagues to be helpful and friendly. Caramel's biggest asset is all these dedicated individuals who spare no effort to go the extra mile and offer pleasant & memorable experiences to our dear guests. Thank you once again for your kinds words and we hope to have you back in the near future and take part in more celebrations & milestones. Caramel regards, Evgenios S. Lomis Resident Manager
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Anastasia C wrote a review Aug 2021
3 contributions
Our time at the Grecotel Caramel Boutique Resort was incredible. From the beautiful location, excellent restaurants (the breakfast buffet is delicious), plentiful amenities and most importantly the wonderful personnel, this place is a must if you are staying near Rethymno, Crete. We felt so welcomed by everyone working here, that it would be easy to say it's one of the best hotels I have had the pleasure of staying at. They take super good care of you and are very conscious of COVID-19 regulations. Everything was cleaned to perfection, from the pools to the fitness studio. However, the most important part of this place is its people. I have never seen such kind and caring personnel at a hotel before. Any questions or help you need, they are there for you! Many greetings to the wonderful Kostantina Stagaki, who made our stay a truly unforgettable experience. We will definitely be back! xx
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Date of stay: August 2021
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Room Tip: Best views, incredible food and amazing personnel
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Response from EVGENIOS LOMIS, Γενικός Διευθυντής at Caramel Grecotel Boutique Resort
Responded Aug 29, 2021
Dear Anastasia_Christ1994, Greetings from Caramel Grecotel Boutique Resort! Firstly, let me just say what a great pleasure it was to have you & your loved ones stay with us at Caramel Grecotel Boutique Resort recently and to express our gratitude for taking the time to leave such a delightful review on TripAdvisor. We are very excited to read you enjoyed your stay with us, had "incredible time" and found Caramel "one of the best hotels" you've ever stayed at! Moreover, it makes us happy that our unique beachfront location, breakfast buffet & a la carte restaurant were to your liking. Additionally, in these unprecedented conditions we are experiencing in the last year and a half, it is a huge delight that the extra protection measures taken against COVID-19, made you feel safe and relaxed. Most importantly, what makes us particulalry pleased, is to find out our team's efforts were highlighted in your review and enhanced your stay - that's the ultimate compliment with regards to our hospitality! I'll be sure to pass on the good word to Konstantina and the rest as I know they will be delighted to hear it! Dear Anastasia C, our core priority is ensuring our guests are well taken care of, feel right at home and leave with a positive and lasting impression of their stay with us. We deeply value your compliments and hope to having the opportunity to welcome you back at Caramel Boutique Resort in the near future. Caramel regards, Evgenios S. Lomis Resident Manager
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Jackie C wrote a review Aug 2021
London, England, United Kingdom11 contributions16 helpful votes
We spent just two nights at the Caramel Grecotel in Rythmnon. We had the most fabulous room. (309). It had a private sun terrace above the main building with a hot tub and a distant sea view. The room itself was spacious with a comfortable bed, sofa and desk and it had a really large walk in wardrobe which meant, as we were only staying two nights, we could both just open our suitcases without totally unpacking and the mess was hidden from the room. The room was very quiet, no noise from any neighbours because the room was on its own. There was a lift opposite but no noise from that because we seemed to be the only people using it. The beach was a very short walk. We hired a cabana on the beach for 80 euros a day. Which was lovely. There were plenty of sun loungers with umbrellas that were free and the cabanas around the pool were also free. There were a number of restaurants you can easily walk to from the hotel and the old town is a 15 minute taxi ride away. We did a yoga class in the morning which was great. I think they also run a stretch class in the afternoon. The food was great. Breakfast had everything you could want but the very best thing about the hotel was the staff. Oggy who remembered our names even though we were just passing through and remembered my husband was dairy free and made sure he got his porridge made with soya milk on day two without us reminding him. The wonderful Bersa at reception who helped us get taxis, get change, and who arranged our PCR tests even though we had already left the hotel and then helped me sort it out when the lab got my name wrong. She kindly rang the laboratory for me. She really was so helpful and super good at her job. The barman who made my husband a fresh banana Daquari even though it wasn't on the menu. They really did go the extra mile and it was much appreciated. Some of the best service we've ever had in a hotel.
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Date of stay: August 2021
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Room Tip: Room 309 was fabulous
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Response from EVGENIOS LOMIS, Γενικός Διευθυντής at Caramel Grecotel Boutique Resort
Responded Aug 27, 2021
Dear 213JackieC, Fist of all, I would like to thank you very much for staying with us. It was a pleasure to welcome you at Caramel and we truly hope you relaxed and felt at home. We are delighted to learn that you enjoyed your stay and most grateful for your detailed & kind review in TripAdvisor. It is pleasing to read that you enjoyed the comfort and the spaciousness of your Caramel Luxury Suite and you found our food "great", but most importantly that you appreciated our team's dedication! We do love delivering exceptional, friendly and personalized service and we try hard to make our guests feel well taken care of, so it is very rewarding to know our efforts' enhanced your stay and you enjoyed yourselves. I'll be sure to pass on the good word to Persa, Oggy and the rest as I know they will be delighted to hear it! Dear 213JackieC, thank you very much, once again, for your recognition which makes us strive to raise the bar even higher. We truly look forward to having the opportunity to welcome you back in Grecotel Caramel or in another Grecotel Resort in the near future. Warm Regards, Evgenios S. Lomis Resident Manager
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PRICE RANGE
$238 - $561 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
adele mare rethymnon
LOCATION
GreeceCreteRethymnon PrefectureRethymnonPlatanias
NUMBER OF ROOMS
69
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Frequently Asked Questions about Caramel Grecotel Boutique Resort
Which popular attractions are close to Caramel Grecotel Boutique Resort?
Nearby attractions include Archelon Sea Turtle Protection Society of Greece (0.08 miles), Bell' Elen Pub (0.6 miles), and Royale Shopping (0.6 miles).
What are some of the property amenities at Caramel Grecotel Boutique Resort?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Caramel Grecotel Boutique Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Caramel Grecotel Boutique Resort?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Caramel Grecotel Boutique Resort?
Yes, free parking is available to guests.
What are some restaurants close to Caramel Grecotel Boutique Resort?
Conveniently located restaurants include White Lady Cretan Family Taverna, Roulis Beach Bar, and Café Greco.
Are there opportunities to exercise at Caramel Grecotel Boutique Resort?
Yes, guests have access to a pool during their stay.
Does Caramel Grecotel Boutique Resort have an airport shuttle?
Yes, Caramel Grecotel Boutique Resort offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Caramel Grecotel Boutique Resort have airport transportation?
Yes, Caramel Grecotel Boutique Resort offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Caramel Grecotel Boutique Resort?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Caramel Grecotel Boutique Resort?
The staff speaks multiple languages, including German and Greek.