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The Bull Hotel

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113 Reviews from our TripAdvisor Community

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Showing 111: English reviews
Salisbury, United Kingdom
Reviewed 6 days ago NEW

We have been regular customers at the Bull in Downton for meals and drinks for many years and up until now have been very satisfied. This evening changed all that. The restaurant was very cold and empty. Our order was not taken and, after fifteen minutes, we were obliged to go to the bar to make the order ourselves. After...

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Thank k c
Reviewed October 26, 2016 via mobile

Visited the Bull Hotel on a trip to Downton, home cooked menu we had the lovely homemade burger, nice bottle of Merlot, friendly bar staff, recommended for some nice pub grub in newly refurbished pub.

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Thank Russell070
Ashford, United Kingdom
Reviewed October 20, 2016

My partner booked this as a mid-week get away for us both with our small dog, the welcome was friendly, room clean and tidy but lacking bath towels this was swiftly overcome after asking at the bar. Our evening meal was pleasant but my chicken breast resembled that of the size from a pigeon! With the cellar chiller running most...

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1Thank cow-stopper
Reviewed September 29, 2016 via mobile

Wow, despite the bar and restaurant being partially closed for refurbishment, finishes on the 30th Sept, the reception from the staff was second to none, enthusiastic, friendly, knowledgable and approachable, and as for the food, I have nothing to say except, if you don't eat here, then you're missing the most wonderful of meals. Try it, you definitely won't be...

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Thank Mike J
Kenton-on-Sea, South Africa
Reviewed September 8, 2016

We took over many of the rooms for a family wedding and loved it! Perfect location for us, the rooms were all great (very convenient annex on ground floor for my elderly in-laws too). It had everything we needed and the bed was AMAZINGLY comfortable. And breakfast was outstanding.

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Thank Shani1122
Ringwood, United Kingdom
Reviewed September 3, 2016

INTRODUCTION Date of Visit: 3rd September 2016 Time: 1730 Reason: Evening meal on way to Salisbury Covers: 3 HISTORY The hotel was originally built in the 18th century as a coaching inn in the very old Wiltshire village of Downton which is an area that has been inhabited since the Neolithic days. The main road, now the A338, that the...

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Thank Alan R
Reviewed August 13, 2016 via mobile

We stayed at the Bull hotel in Downton while visiting relatives, the bathroom had black mould on the walls, the toilet seat was hanging off (this was fixed when we complained ) , the room needs a refurb and the noise from some sort of machinery went on till the early hours. The breakfast was average at best, if you...

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Thank Pam L
Bushmills, United Kingdom
Reviewed August 12, 2016 via mobile

Driving Bristol to Bournemouth on a Friday evening and in need of sustenance ... Stopped for burgers and they were fab ... Home made and tasty with real potato chips and marvellous onion rings ... Did the job very well!! Sat in nice beer garden in the sunshine ... Very pleasant altogether

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Thank JE008
Yorkshire
Reviewed August 8, 2016

Not sure where to start, had a lunchtime meal which was okay, and that is about as good as it got. Room dirty, shower just about got you wet, loud music playing from kitchen from very early in morning mixed with the cleaner hoovering made breakfast a very strange affair. I would never go here again.

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Thank Bevyorks
Ringwood, United Kingdom
Reviewed August 7, 2016

We went for a meal, arrived to be told a lot of the food was off the menu, due to them being "very busy". Sat down with the nasty paper menu, which had beer rings and stains on it. Listened to the staff shouting, being loud, and talking on their phones behind the bar, and endured the revolting smell of...

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Thank Valerie1625
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Amenities

Highlights
  • Free Internet
  • Free Parking
  • Restaurant
  • Bar/Lounge
Things to do
  • Restaurant
  • Bar/Lounge
Internet
  • Free Internet
Services
  • Free Parking

Additional Information about The Bull Hotel

Address: The Headlands, Downton SP5 3HL, England
Location: United Kingdom > England > Wiltshire > Downton
Price Range: $85 - $112 (Based on Average Rates for a Standard Room)
Number of rooms: 8
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Questions & Answers

Here's what travelers have asked, with answers from The Bull Hotel staff and other travelers.
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Salisbury

Hi, its James here, the landlord of the Bull Hotel here. Unfortunately this is an old page belonging to the old owners so I don't have access to reply through the normal means so I hope this gets seen. I would firstly like to apologise that you didn't enjoy your stay but i feel compelled to clarify some points you made.

In regards to the 'school games room furniture' in the bar area, we have some black leather sofas and black and chrome tables and chairs. I'm not entirely sure what it is that you were expecting to see in a pub, but obviously our taste in furniture isn't for everyone... the same with life I suppose.

I am surprised you found the furniture in the room cheap and tatty, as the room you stayed in is actually our most popular room that we re decorated about 6 months ago with furniture we bought from a 4 star hotel in London and we have had a lot of very positive comments regarding how nice the expansive wall mounted headboard, granite bedside tables etc are. If this is your idea of cheap and tatty, i would dearly love to hear your idea of what furniture you would expect in a 3 star bed and breakfast, but again we can't please everyone or all have the same taste, otherwise it would be a pretty boring world to live in.

As for the smell, that would be a vanilla air freshener. Again I'm sorry this wasn't to your liking

In regards to the kitchen extraction. I can assure you this is switched of every night when the kitchen closes, and is checked by a manger when locking up also, so this was definitely not the sound you heard. All i can possibly imagine is that where your room is above our cellar there is a fan in there that keeps the cellar at a certain temperature. When ever the cellar gets above a certain temperature then it kicks in to cool it down. It is pretty rare that this kicks in during the night, due to the natural drop in air temperature, but nether the less, does happen occasionally Unfortunately there is little i can do about this, as if the cellar gets to warm it will ruin especially our cask marque accredited real ales. This is possibly something i could talk to the brewery about maybe sound proofing a bit better, so i genuinely apologise in this matter. I also feel the 'cupboard door' comment is unnecessary. It is a regular sized door so feel this is a petty and inaccurate comment

The television, we noticed when the cleaner was in after you left that the aerial plug had come slightly pulled out. Maybe something to check in future before assuming it broken, although i accept this is something we should check also.

Unfortunately we are a bed and breakfast, not a 24hr hotel, so there wouldn't be anyone answering the phones in the early hours of the morning, in the same way you wouldn't at most bed and breakfasts, although in your room information folder, there are contact details including my personal phone number in case of emergencies or if needed in this kind of situation. In the event of a fire, i actually live on site, we have regularly checked fire alarms, and the fire evacuation procedure is stated on a plaque next to or on the back of all accommodation doors, so suggesting that we have an unsafe, uncaring attitude towards this kind of situation as wildly inaccurate and very much wide of the mark.

In the case of the 'unsmiling young man' I would say his attitude would not have been helped by you starting your interaction by rudely throwing your credit card at him! In this regard, it is fortunate that it was him that this happened to and not myself! Regardless of how you felt at the time, I would not tolerate this in any situation, and feel implored to defend my colleague in this, and for not reacting to this rude behaviour. I am not entirely sure what response you would expect after this, as all he went on to do was to remind you breakfast was included. This was entirely your decision not to take up on this due to the 'food smells' which you will funnily enough find quite common in a pub that serves food! As for telling him about the issues, he spoke to me regarding this and since you where quitre vague in regards to such issues such as the smell, there would not be a huge amount of action we could immediately make, without further details from yourself.

Again, i do whole heartedly apologise that you did not enjoy your stay, but at the same time, I do feel the genuine few issues such as the cellar fan have definitely been fleshed out to make us look worse than we truly are, with either inaccuracies such as the 'cupboard door' comment, or just issues that were not to your taste, such as the smell of our air freshener

It is reviews like this, that makes TripAdvisor such a headache for hard working, honest pub, bed and breakfast and hotel owners and managers, as by the time I have seen this and had a chance to respond due to it being on an old page (no fault of your own) plenty of people would have seen this and made up their minds. I would suggest in future that any grievances you may have should be put to the manger or owner directly to talk out your differences as the whole time that morning i was busy working in the kitchen, so would have gladly spoke to you face to face and ironed this out as i was completely unaware until the 'unsmiling man' came in to speak to me by which point you had left, instead of having to read these on the whole, list of personal opinions, which on occasion, can be very damaging to businesses like mine

Please feel free to respond if you would like further clarification on any of the points i have mentioned above.

James

over a year ago

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“We really liked room 3, you're not overlooked by anyone.”
 of 5 bubbles Shani1122, Sep 8, 2016 | Read review
“We only stayed for a meal so cannot comment on the rooms. Plenty of parking.”
 of 5 bubbles C6649LDalanr, Sep 3, 2016 | Read review
“we did not stay in the hotel”
 of 5 bubbles Valerie1625, Aug 7, 2016 | Read review
“The master suite was the best-DO NOT have the annexe”
 of 5 bubbles letsrelax2014, Aug 1, 2016 | Read review
“Do not choose room 3 as the en suite bathroom needs replacing.”
 of 5 bubbles remerccap, Mar 21, 2015 | Read review
5 of 5
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