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Sun Cruise Hotel & Condo

Traveler (207)
Room & Suite (53)
Pool & Beach (5)

About

#1 of 15 hotels in Donghae
Location
Cleanliness
Service
Value
Travelers' Choice 2019 Winner
Good to know
HOTEL CLASS
HOTEL STYLE
Ocean View
Great View
Languages Spoken
English, Korean
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Meeting rooms
Baggage storage
Parking
Free internet
Internet
Sauna
Outdoor pool
Coffee shop
Restaurant
Vending machine
Gift shop
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Dry cleaning
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Room features
Ocean view
Non-smoking rooms
Suites
Air conditioning
Room service
Kitchenette
Flatscreen TV
Bath / shower
Safe
Minibar
Refrigerator
Complimentary toiletries
Hair dryer
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Location

Full view
Contact
950-39, Heonhwa-ro, Gangdong-myeon, Donghae, Gangwon-do 25631 South Korea
Name/address in local language
Getting there
Samcheok Airport14 mi
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162Reviews
6Q+A
28Room tips
Traveler rating
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Popular mentions
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Pro’s: Look of hotel, gorgeous, room- spacious and (mostly)clean, views stunning, bakery downstairs nice and not too expensive, price of room in general very reasonable, statue garden and grounds are lovely to look at and wander. We loved feeding the fish and you can buy fish food from reception. The little grocery downstairs was useful as we ended up eating most of our food in the room. There is a paid for foot path to the next town over that starts from the car park. The sunrise view was great and it was wonderful to have a room with a part garden and part sea view. Cons inside the room: Sheets have several holes in them. Condo- no bathrobes slippers toothbrush etc No kettle (even if you request one) tea, coffee or water, (but we had a rice cooker, microwave and pots and pans which makes no sense). The pots and pans were dirty as was the stove. We were instructed that if we wanted a kettle we needed to change to a hotel room and not the condo room that we booked and he suggested we boil our water for tea in the pot that smelled like bulgogi beef with a dirty lid. No shower curtain so water goes everywhere! More Cons: The two ships you see in ALL the promotional photos are actually two different hotels owned by the same company. The cruise ship protruding from the hill is Sun Cruise. The other, is Beach Cruise. If you are staying in Sun Cruise you cannot gain access to Beach Cruise Hotel and this includes the elevator to the beach. Even though they are connected by a beautiful glass walkway. Instead, guests from Sun Cruise are invited to wait for the 2 hourly bus or walk down and up the enormously steep hill with no pedestrian pavement if you want to go to the beach or town. It is very hilly and steep and hugely unsafe to suggest guests walk on the road and risk getting hit by the huge volume of buses and cars. Not only is this unsafe, but this is an epic pain in the behind. Also the last bus is at 6.30 pm so you can’t have dinner and a drink in the town and then catch the last bus as it is too early. It’s impossible to flag a taxi as we didn’t see any. If there was no option this would be fine, but it is extremely irritating as Sun Beach resort has a beautiful glass elevator which goes from the beach right up to the walkway but we couldn’t use it. I read a review that stated you could walk down to the beach by a stairway from the garden, but it is closed off and in bad repair. You can only get to the little glass viewing platform, but no further. No indoor swimming pool despite pictures stating this on CTRIP and Agoda. The outdoor swimming pool is only half full and closed for winter. The indoor pool pictures belongs to Beach Cruise and again we weren’t allowed to go. So effectively, this hotel has NO pool! Upon closer inspection the statue garden is a death trap. Signs in Korean tell you not to lean on handrails as you’ll plunge down the 200 foot hill. Walkways are rotten and have exposed nails sticking out. A cute metal replica ship with gorgeous views has a rope sectioning it off as presumably that too is unsafe. The yacht trip mentioned in the welcome sheet given to us at reception is not running in the winter months. If it isn’t running then reprint the sheet with accurate information or cross it off. The buffet breakfast quoted as 20,000 (£13) is not running but you can pay 24,000 (£16) for 2 eggs, toast, coffee and orange juice or a similarly limited korean set breakfast. Not that it was the hotel’s fault, but due to forest fires we had to evacuate the hotel at 1am on our last morning. This was a complete shambles, as there were no warnings or instructions in English. We only woke up to a loud Korean announcements in the hallway and the lights going out. If I hadn’t looked out the window and seen the fire very close, we wouldn’t have know what to do. We phoned reception but it was engaged. Everyone else had cars and could just drive away, while the bus the receptionist told us was coming never came. She did eventually phone a taxi for us after all the Korean guests were seen to so we did make it to safety by being driven to the next town and waiting on a hard bench for 6 hours in the middle of the night. No one from the hotel ever contacted us to make sure that we got out safely or offered compensation for the unexpected taxi ride or the fact we didn’t have a full day’s use of the room. Surely if you evacuate the hotel there should be some sort of protocol and at least check that your guests are alive after you threw them out in the middle of the night. Despite all of the above, we had an ok few days here. Part of why we enjoyed it so much was because it is early April so it is very quiet and overall it was fine. This hotel however does not deserve a 5* rating other than for its outward appearance. I think people should be aware what they are getting so they aren’t surprised. If we came back we would not stay here again.
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The room was very clean with a branded amenities and has both floor heating and aircon. The view was also amazing. I couldn't get up early in the morning to watch sunrise but it would have been something only if I was able to. The hotel reception has a little notice where it shows sunrise and sunset time. Make sure to visit a short walk-away behind the hotel area.
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Good facilities - newly renovated lobby, forecourt and rooms as well as new carpet in the corridors. However, management needs improvement. We called in advance for a baby cot and the hotel told us that it cannot be pre-arranged, it must be arranged on check-in, in person. We got a late check-out but the front desk called on the day of the check-out asking why we hadn't checked out on the original time. The shower facilities are not divided from the rest of the bathroom meaning that a shower will result in a completely wet bathroom.
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Visited this place 25.08.2018-26.08.2018 so much romance in one place is a crime: fish in the pond, silence, white statues, pool with sea view and insanely beautiful sunrise. Of the minuses: no robes, 1 pair slippers, no tothpaste and tothbrush, all bathroom accessories in the large containers, therefore the move from one guest to another
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Booked a private transport that took us 3 hrs from Seoul to reach this unique hotel. Like what many reviewers here said, the main building is under a major refurbishment and hence were given rooms at the new wing. Really really nice rooms. So spacious and all rooms are facing the sea. We woke up really (4am) early tp catch the famous sun rise from our balcony. We stayed for two nights. Advance booking of the rooms weren’t easy. Easier to book through Agoda, Expedia websites etc (one month prior to arrival month) as the hotel does not accept just any credit cards booking over the phone. Also, the room rates are only provided one month before your arrival month. If u attempt to make advance reservations through Agoda for eg, it might be reflected as not available. Be sure to book only one month in advance. Only one restaurant in the new wing. Bf spread was so so. Lunch and dinner menu was not bad. Views were fantastic. Hotel guest all had a complimentary yacht ride when weather permits. Hotel staff were polite and though command in English not that good but they tried their best to help. Overall, great stay and experience with Sun Cruise Resort.
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PRICE RANGE
$108 - $236 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sun cruise hotel donghae
LOCATION
South KoreaGangwon-doDonghae
NUMBER OF ROOMS
211
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