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Sercotel Hotel & Spa La Collada

Traveler (262)
Room & Suite (83)
Pool & Beach (20)
Certificate of Excellence

About

#1 of 10 hotels in La Molina
Location
Cleanliness
Service
Value
Certificate of Excellence
At 1,800 meters high, at the top of the mountain it will offer you gorgeous views. It is a perfect setting for wellness stay and to practice sport mountain
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Property amenities
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Kids club
Business Center with Internet Access
Banquet room
Concierge
Wifi
Paid wifi
Paid internet
Internet
Hot tub
Sauna
Indoor pool
Bar / lounge
Restaurant
Breakfast buffet
Meeting rooms
Non-smoking hotel
Dry cleaning
Laundry service
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Room features
Non-smoking rooms
Suites
Family rooms
Air conditioning
Minibar
Good to know
HOTEL CLASS
HOTEL STYLE
Mountain View
Great View
527Reviews
6Q+A
10Room tips
Traveler rating
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Popular mentions
I booked this hotel for myself and my two daughters for 5 days skiing. I then read some poor reviews which were in my opinion were completely out of date. We had a really nice welcome, checked in 4 hours early, found the accommodation to be modern, clean and well kept. We also found the breakfasts buffet to be very good and the evening buffet at €20 for an adult and €10 for a child excellent value with a huge variety of really well cooked food and a large salad bar. I would have no hesitation in recommending this place and my kids really enjoyed it too. La Molina is a bit sleepy and there is not a lot to do other than ski in the winter but the slopes were varied and and fairly empty when we went!
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There are very few mountain hotels that have it all, like Sercotel La Collada. The view is amazing - day, sunset, night sky. The rooms are nice, cosy, spacious and well designed. The food is very good. The personnel is kind and attentive. There are books and reading places everywhere including by the fire. The Spa is excellent. The only thing to improve is that the pool for kids is no match for the Spa (basically a boring basement) and they should allow 6-14 year old kids to go to the very nice Spa say between 15.00 to 18.00 for example. Plenty of adults with kids would have a better experience. Nevertheless I totally recommend the place. Oh and it's ver close to Alabaus ski area of La Molina (5 min drive). Amazing place.
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We booked one night in this hotel, just to rest from driving to our final destination...and we regretted not staying longer! The young man at the reception desk was welcoming, professional and caring. We enjoyed the quality of the room and the complementary access to the spa was fabulous. Note that you need to bring your own swim cap as it is compulsory to wear one in the spa. If you do not have one with you, the spa sells them for €3 unit. If you are looking for a design place you should think twice before booking here. Yes, the carpet in the corridors could be updated...but if you are after comfort and a friendly and traditional way of doing/experiencing things, this is a place for you. We will definitely be back!
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Booked ski week through UK agency 2 months in advance. 3 days before departure, told hotel overbooked first night and we would have to stay first night in Barcelona, so we missed a day's ski-ing. No regular ski bus to resort or evening entertainment despite promises. FInally arrived a day late at 1pm but rude hotel owner/ holiday organiser refused to let us ski, would not provide coach to resort as said was not paying 50-60 € for an hour's ski-ing - depite the fact that we would have got 4 hours ski-ing in, the cost for a group would have been less than the 35€ each quoted in the leaflet, and besides all this we had already paid for the whole day's ski lifts, ski hire etc. He told me twice to sit down as if I was a naughty schoolboy when I asked about the free glass of wine we were promised with dinner to help make up for missed day at hotel (drink had not arrived in first half hour). One of reception managers also unfriendly, unhelpful and threatening. Hotel buffet comprehensive but often hot courses only warm. Serving staff good. No coffee making facilties in rooms, and long queues for two machines making only cheap-tasting sweetened coffee at breakfast. Spa had wonderful facilities but wasn't naturist as promised except at difficult hours, 9-10 am (prime ski time) and from 9.30pm at night after a big dinner. Will never stay there again.
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Breakfast buffet was not amount of choice I would expect for 4 star. Cooked food put out on serving trays but not heated so scrambled egg and bacon cold. Hot drinks were serve yourself from two machines which were slow & temperamental so there was a queue each morning to get tea & coffee, and after the first day I didn't bother with black coffee as it was warm sludge! The latte appeared to be warm coloured milk. For the evening food, there was a varied choice each evening & quality OK but again the cooked food was cold. I found the bed hard and the window didn't seal properly so I didn't sleep for the first two nights as I could hear the wind howling. Had to purchase a swimming cap. I'm aware some pools abroad do enforce the wearing of hats but if mentioned on the hotel site people could have the option to bring their own. The pool staff constantly patrolled the area telling people off if they were not wearing hats and watching everyone. It was far from the relaxing break we had hoped for. The main hotel manager was surly and unhelpful. Without our own transport we were reliant on only one transfer to the slopes in the morning and back in the evening arranged by our tour operator. When our friends asked the manager if he could book them a taxi he just said 'No' and walked away. This hotel is too far away from the slopes or any amenities. It was detailed in our booking that there would be evening entertainment and there was not any. Seating arrangement in the bar meant groups could not sit together and the bar staff did not speak English. Our toiletries were not replenished in the room so on the third morning I had to ask the maid coming along the corridor for some more. Room furnishings were adequate but not what expected when paying for 4 star accomodation.
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PRICE RANGE
$135 - $237 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Guitart Termes la Collada
LOCATION
SpainCataloniaProvince of GironaAlpLa Molina
NUMBER OF ROOMS
92
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