First, their prices have nothing to do with the service they offer. Overnight stay with breakfast for two adults and one child was 240eur. The hotel has remained in the Yugoslavian style, the rooms are awful (the old part), the carpets on the floor are dirty and full of stains, the remains of killed mosquitoes on the walls, the bed for a small child is uncomfortable. So it's a criminal place. The food is very bad, we were at lunch and the only thing worth it were fries. The staff is rude, we came earlier as they said we could and when the reception says go to the pools, I'll let you know to prepare towels for you. We come down, when she almost got ripped off at me that they didn't have any towels for us and almost told me I was lying. I go back to the reception and she gives me towels after I went up and down. The pools are full, for this money the pools should be open exclusively for hotel guests. To drink coffee in the hotel cafe, we waited 45 minutes for the waitress to come to us at all. The only positive thing is that the child was happy because of the slide in the pool. Certainly never again, overpriced and inflated price compared to the offer they have.…
Whenever we talk among friends about our trips and traveling experience we always end up our conversation with a recommendation of a certain spot or do not go heads up. Tuhelj Therm is among those destinations I would, have, and will do point my folk at. Its a perfect combination of a value you pay and services you get. Infrastructure that on some points is way over its time didn't bother me, mostly because everything was functional and safe. It is a young families friendly hotel and staff members are mostly very nice and cooperative.
The hotel was fully booked and the spa area was full of people, some of them were very loud in a quiet and relaxing zone. In the room for massage there were cutted out pieces of carton boxes on the floor with the glue, obviously for mice. I couldn't believe my eyes, and also near the massage table was a box trap for mice too. I keep asking myself what would happen if the mouse got caught on the glue when I was on the table?! And at the end, the most challenging part of my relaxing weekend at Terme Tuhelj hotel Well (4 ****). My room facility was near the gaming room!!! So I listened to a group of guests hitting, screaming and loudly speaking until one o'clock in the morning. After one attempt to warn the receptionist at 23:30 that this is completely not ok for the guests to listen to this kind of noise, they told me that the gaming room is open until midnight. At 00:30 I called the receptionist again, then they sent security personnel and it was quiet for 20 minutes and started again. With my third attempt to reach the receptionist I wasn't polite and calm anymore. But then they locked and closed the gaming room. Can you imagine the four star hotel to put room facilities near the gaming room?! I was a regular guest of the hotel, mostly because they have really polite staff and a nice spa area, the biggest in Croatia. But I won't visit it again and I definitely do not recommend that someone spend a weekend there.…
We are regulars here, and is really nice place, especially because of complete "spa and welness part" that is usually one of the best in Croatia. Not this time, unfortunately. World of saunas was full of people loudly speaking (even shouting) and talking on the phones, and there was nobody from staff to warn them. I'm not expecting everybody to know how to behave in saunas (first timers, etc.), but that's why staff should be there for! Especially if you claim that you have largest world of saunas in Croatia! Towels in steam saunas, bathing suits, loud talking and phones in resting areas, made us think we are on a (loud) beach.
The new modern part of the hotel is nice, fortunately we had to pay for the better room because of two kids. But unfortunately, we were unlucky with the weather (in July, 20 and 23 degrees, cloudy and rainy). 130 euros per night with halfboard turned out to be a lot of money (although a smaller water park is included in the price). Example? Insufficient number of staff in the resturant, they couldn't keep up, food was missing - they had basketball camp with many teenagers there.
Stayed here during the conference. The rooms were spacious and clean, the restaurant had a variety of choices for everyones taste. The staff were nice. The only minus is the location for the restaurant where, if you're in a new part of the hotel, the walk to the restaurant is down long corridors. Oh, and the pool is superb.
Great hotel with excellent service! The hotel is connected to the spa. The food is of excellent quality. All recommendations for this hotel especially for families with smaller and larger children! We'll come back!
A nice, well-maintained facility with extremely friendly, helpful and pleasant staff. The rooms are modernly equipped, with plenty of storage, a safe and a flat-screen TV with satisfactory selection of cabel TV channels. There is a minibar instead of an empty fridge which - in my opinion - is less practical. The cleaning is done to its perfection, and make rooms feel warm and comfortable. However, the hotel is a labyrinth. On the first night I got lost when returning from the restaurant dinner. The next morning I got lost when returning from the pool. My room was apparently facing a nearby farm, so at 4 in the morning their roosters started singing outloud, trying to overcome each other, which held me away from a good night's sleep. Despite all the negatives, it's a place I would return to, mainly because it's contemporary, welcoming and enjoyable.…
Myself and my partner stayed for four days & the hotel is very nice. Clean and spacious. The food is repetitive.. breakfast- no toast, mostly egg dishes (egg every day gets boring). Lunch - same as dinner really … chicken /meats / cheeses/stir fried veg etc. It wasn’t awful but was repetitive. Two big complaints- staff hoovering from 8am every morning. No chance to relax and sleep in on our ‘wellness’ holiday. & being put in a room surrounded by unsupervised loud children.. again waking us up at 8am loud as hell in the corridors with no one around to supervise. We had a treatment which was a massage and this was very lovely. Staff in the spa are wonderful except we booked in the evening for the day after at 225 and then on arrival they told us the price had changed due to the month changing. Not sure why we weren’t told this at the time of booking. Overall the stay wasn’t awful & I would visit again if the two complaints were sorted.…
We stayed at the Well Hotel on exactly the same date as the preivous year, Aug. 16-20. No complaints at all! We enjoyed great pools, very nice room in the "new" part of the hotel, excellent food, cleanliness... The staff members are polite and helpfull. It was nice to see so many people hving a good time in this crisis times. Also, animation for kids was good & funny. The three young ladies do it very enthusiastically. We shall certainly come again and recommend Terme Tuhelj futher on.
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