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Traveler (568)
Room & Suite (140)
Dining (32)
Certificate of Excellence

About

#1 of 3 Specialty lodging in Laguardia
Location
Cleanliness
Service
Value
Certificate of Excellence
Good to know
HOTEL CLASS
HOTEL STYLE
Quirky Hotels
Property amenities
Free parking
Restaurant
Free High Speed Internet (WiFi)
Concierge
Laundry Service
Meeting rooms
Non-smoking hotel
Room features
Air conditioning
Minibar
Non-smoking rooms
Suites
533Reviews
4Q+A
50Room tips
Traveler rating
  • 338
  • 141
  • 24
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  • 17
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Popular mentions
I so wanted to give this hotel a better review. The hotel rooms are gorgeous, the views stunning, the welcome wonderful, the cellar tour and tasting delightful. So, what's wrong I hear you say.... Well, a confusing dinner whereby we got offered a bottle of wine, the cheapest
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Response from crisobela c, Director General at Hotel Eguren Ugarte
Responded Nov 18, 2017
Estimado Cliente, En primer lugar quiero agradecerle sus palabras respecto a nuestras instalaciones y en segundo lugar quiero aclarar su comentario sobre nuestra cena, ya que ofrecemos diferentes opciones. Nuestra cena, es un menú degustacion que empieza por aperitivo y continua con entrante, pescado, carne y postre. Tiene un precio de 30€ e incluye un vino joven pero este vino puede ser modificado pagando un suplemento o contratando el maridaje que cada dia preparamos segun el menú ofrecido. Lamento que no fuera informado de este tema y espero que para la siguiente vez, podamos cubrir al completo sus expectativas. Atentamente,
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This hotel stands in a super setting overlooking villages and vineyards. This was our second visit and we were accommodated in the same room. Great room - number 204. We paid extra for one of the four deluxe rooms because they have balconies to relax on and there is no seating
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Response from Crisobela C, Director General at Hotel Eguren Ugarte
Responded Oct 5, 2017
Estimado cliente, Muchas gracias por compartir su opinion. Atentamente,
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The hotel beautiful. Customer service ... apalling. The receptionist Montes was extremely unwelcoming and made us feel bad for booking the last room. She did not treat us like guests who could afford the room (as we are a young couple and turned up the afternoon of to stay the
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Response from Crisobela C, Director General at Hotel Eguren Ugarte
Responded Oct 5, 2017
Estimado Cliente, Lamento mucho esta sensación y en mi nombre y en el de Montes le pedimos disculpas. Nunca fue intención de nuestra recepcionista hacerles sentir mal, igual fue algun malentendido del que igualmente nos disculpamos. Un saludo,
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+1
This is a great place to stay and have a wine tour. The caves are good and there is a good selection of wines. The rooms were clean and fairly spacious and the staff were excellent and very helpful. There was a good selection for breakfast.
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Response from Crisobela C, Director General at Hotel Eguren Ugarte
Responded Oct 5, 2017
Estimado Cliente, Muchas gracias por su comentario y por compartirlo en esta web con futuros viajeros y clientes de nuestro hotel-bodega. Nos alegramos que disfrutara en nuestras instalaciones Atentamente,
Read more
+1
We really enjoyed our stay here, the setting is stunning, the view of the vineyards from our hotel room was lovely, the wine is great (we bought a few to take home) and the wine tour was very interesting and informative. They have the components to make a truly magical stay but
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Response from Crisobela C, Director General at Hotel Eguren Ugarte
Responded Oct 5, 2017
Estimado Cliente, Muchas gracias por su opinion y por compartirla con futuros viajeros a través de esta pagina. Solo por aclarar, en cada una de las confirmaciones de la reserva de alojamiento se dice que el restaurante tiene capacidad limitada, no significa que llenemos todo el restaurante, sino que por nuestro tipo de comida (menú degustación), no podemos dar un numero mayor de cenas que el que tenemos previsto y es por ello que en todos los mails recomendamos reserva previa, al igual que está puesto en booking.com o en otras.... Tomo nota del resto de detalles para seguir mejorando dia a dia Un cordial saludo,
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PRICE RANGE
$124 - $151 (Based on Average Rates for a Standard Room)
LOCATION
SpainBasque CountryProvince of AlavaLaguardia
NUMBER OF ROOMS
21
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