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Madame Vacances - Residence Les Rives Marines

Traveler (264)
Room & Suite (50)
Dining (26)

About

Location
Cleanliness
Service
Value
Property amenities
Pool
Free parking
Laundry Service
Multilingual Staff
Non-smoking hotel
Outdoor pool
Paid Internet
Paid Wifi
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
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Room features
Microwave
Refrigerator in room
Kitchenette
Non-smoking rooms
Good to know
HOTEL CLASS
505Reviews
264Photos
4Q+A
7Room tips
Traveler rating
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  • 45
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  • English
We were traveling from England to Portugal and needed an overnight stay approximately half way and chose here. We arrived in the dark and left in the dark, which was a shame because it looked like a lovely area in which to stay. The chalet was large but very cold and unfriendly,
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We arrived early for check in and had no problem checking in early.Granted that this was off season but the place was still very busy. I had read some of the reviews and had decided to take a chance.This is not normally the type of place we would book. We found the apartement
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Response from ServiceClientele, Guest Relations at Madame Vacances - Residence Les Rives Marines
Responded Nov 14, 2018
Thank you so much for sharing your lovely comments on our residence, Cherylann. The residence itself is a great base to explore surrounding areas such as Bordeaux and Biarritz as well as many others. I am glad to hear you enjoyed using our facilities and thank you so much for your kind comments on the staff who always work so hard to make sure all of our guests are happy. Many thanks, Ginny
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This place really is terrible! We had pre paid our trip but stayed for just one night which probably tells its own story! They seem more interested in trying to make money from your departure if you read the other reviews. An 80Euro deposit was demanded before we got our key yet
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Response from ServiceClientele, Guest Relations at Madame Vacances - Residence Les Rives Marines
Responded Feb 27, 2018
Thank you for sharing your comments. Although feedback from clients can be disappointing for us it helps us know what we have to improve for future clients. I am sorry to hear about the bed and pillows, this really is quite shocking!! Sorry about the noise from the building site next door - unfortunately there is very little we could do about this but I am sorry this ruined your stay with us. Regards, Ginny
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Orrible, we booked for 3 days and when we arrived we found another "structure": our room was dirty, the bed were dirty, the refrigerator broken, the bathroom door broken and everything was so basic, not as shown in the website. We stayed there only for the nights, as it was
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Response from ServiceClientele, Guest Relations at Madame Vacances - Residence Les Rives Marines
Responded Sep 25, 2017
Thank you for your comments Loretta, they are very important to us as we try to get it right for our clients. Your comments are really quite shocking. I have been in touch with our after sales team who say that they have not had an email from you so we are a little confused as to what has happened there... With regards to the state of the apartment, I am very sorry that this was not up to your standard. Most clients believe the apartments to be great value for money and client feedback this summer has been great. I'm sorry you did not think so. If you would like to discuss these issues further please get in contact with me at Summer France. Kind regards Ginny
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We we supposed to stay here for 3 nights in August. However on arrival we found the apartment to be substandard, bird droppings and a nest on the terrace, broken hinge on a blanket box, rotten window in the bathroom, extremely basic, long queues in the reception. It took us 4
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12345610
Voiture obligatoire et pour la plage à part arcachon c'est pas la peine.
0 votes
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Bonjour, pouvez vous m'indiquer les tarifs pour avoir la possibilité d'amener son animal de compagnie. Merci.
Bonjour je crois que c est 10 euros mais je n en suis pas sûre vu que moi je n en ai pas contactez les directement ils vous renseigneront le personnel est vraiment très sympa et le lieu vraiment top bonnes vacances
0 votes
Bonjour A combien est la wifi dans les chambres?
BONJOUR, j'ai utilisé la wifi près de l'accueil, c'est gratuit ! et ça permet de se détoxiquer !on est en vacances...IL y a tellement de belles choses à voir et à faire dans cette région; bonnes vacances
1 vote
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Bonjour. J'ai eu un duplex rénové sans à vis au fond face au parc. C'était un bâtiment mitoyen à un étage donc j'ai pas eu de problème de voisinage. En pratique ils n'ont pas le temps de contrôler les appartements après chaque départ c'est pour ça qu'il y des soucis de propriété. Autrement c'est très sympathique. Cordialement
1 vote
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"Get a view across the lakes"
"Quiet Life in le Bassin. It takes 30 minutes by train to reach Bordeaux."
"Can be noisy if you're in a downstairs room as floor above is creaky, try for South facing"
"Depends if you want a pool view or countryside view"
"Dont ask for T02"
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PRICE RANGE
$43 - $176 (Based on Average Rates for a Standard Room)
LOCATION
FranceNouvelle-AquitaineGirondeLe Teich
NUMBER OF ROOMS
139
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