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Les Violettes Hotel & Spa Alsace, BW Premier Collection

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Traveler (912)
Room & Suite (334)
Dining (182)
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About

#1 of 2 hotels in Jungholtz
Location
4.6
Cleanliness
4.3
Service
4.0
Value
3.5
Travelers' Choice
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Electric vehicle charging station
Parking
Wifi
Hot tub
Indoor pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast buffet
Breakfast in the room
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hammam
Head massage
Massage
Salon
Steam room
Concierge
Non-smoking hotel
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
4.0 of 5 stars
Languages Spoken
English, French, German
1,695Review10Q+A8Room tips
Traveler rating
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Trostka wrote a review Apr 2023
Mulhouse, France1 contribution
We booked a VIP package, this is a well known hotel in Alsace in a fantastic setting. The staff was rude, the room with jacuzzi had no privacy, the food is atrocious, even simple local dishes like choucroute. Wine was not great.
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Review collected in partnership with Best Western
Date of stay: April 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Kevin PIERSON, Directeur général at Les Violettes Hotel & Spa Alsace, BW Premier Collection
Responded Apr 5, 2023
Hello, Thank you for your comment. We are sorry that your experience with our establishment was so negative. We are taking your comments into account and we will take the necessary steps to better satisfy our customers. We hope that you will be pleasantly surprised by our progress on the points you mention in the future. Have a nice day The Violet team 💜
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Elizabeth Wheater wrote a review Sep 2020
3 contributions2 helpful votes
Hotel itself was a pleasant surprise. We were so taken by the area and the outdoor pool, having booked only one night we asked reception if we could extend our stay and were told this was possible until Saturday. At 1300 on Friday I was approached by a member of staff at the pool giving us 30 minutes to vacate our room (we were a family with a 1 year old and this was a very tall ask at short notice while my husband was getting her to sleep). It was agreed there had been some misunderstanding somewhere along the line about availability. My husband returned from walk with baby to find me Péri-hyperventilating about getting room ready to vacate (they wanted us to move rooms) and took it upon himself to question the necessity of a room move (apparently an upgrade) on our part as opposed to a romantic couple (of which there were plenty). Hotel agreed in the end we could remain for the night. Later that afternoon a 60 minute spa treatment I had booked lasted only 35. Was asked to sign for it before the treatment. Raised the issue on check out, was told I had misbooked (though was very clear understanding with spa reception as far as I was concerned at the time I was booking the advertised special). Showed assistant manager the advertisement, was told this was old advert, manager left the advert (in middle of spa) in situ for subsequent guests to fall into same trap. Time was pressing to leave with child’s nap schedule, left and sent email of complaint to manager. Response was we had booked 3 nights, requested 4th and been denied and remained in situ despite this, which was start to finish totally inaccurate, having initially actually only booked one night and given my obvious surprise at being given 30 minutes to pack up! Absolutely despicable approach to customer service, which is a shame given location and outward appeal. Also despite spending 4 nights with toddler (and accompanying dirty nappies) no room service offered, bins not emptied (COVID), no new towels, no replacement coffee etc. Overall sad to say it was a horrible let down and would certainly advise to avoid.
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Date of stay: September 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Fleisch J wrote a review Aug 2020
1 contribution1 helpful vote
We stayed had two rooms at Around 300 euros a night for two nights ,try to go for a swim at 7 am , pool wet areas closed, nobody was able at that time to tell me when the spa will be opened. We left the hotel not able to enjoy the spa facilities. Food and beverage had lunch with friends found the food tasteless expensive Wine list far too expensive too but a great choices of wines . Room facilities poor decoration , need a urgent lifting , bathroom with jacuzzi difficult access , using dangerous steps to reach it, all fixtures at the bathroom torn , old and not working. General the staffing at the front desk are unpleasant , just do the minimum , no smiles etc... At that pricing level you do except a minimum of hospitality. A descend room . A Spa opened . A pool open at 7 am and of course a descend meal We left disappointed and will never return despite a beautiful location We felt this lodging product is managed by unprofessional Owners
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Date of stay: September 2019
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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jacobash wrote a review Jun 2019
tel aviv82 contributions44 helpful votes
We stayed in Les Violettes only one night and were sorry we could not stay longer since it was our last day in Alsace. It is a place that entices you to relax and enjoy the beauty of nature, . The staff is both professional and friendly and the setting of the room with a welcome robes and shoes, is more than nice.We did not have a chance to use its SPA facilities but had two opportunities to enjoy the cuisine for lunch and breakfast and both were remarkable.
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Date of stay: May 2019
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Service
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Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Amelaur wrote a review Mar 2019
Basel, Switzerland30 contributions15 helpful votes
We visited the Violettes Hotel and Spa for our 20th wedding anniversary and took one of their all inclusive packages. The food was great, the accomodation lovely and the spa very relaxing. Our package included treatments from the attached beauty salon and I would highly recommend them also. A lovely visit and we will certainly be back with friends and family.
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Review collected in partnership with Best Western
Date of stay: March 2019
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Les_Violettes_Hotel, Responsable relations publiques at Les Violettes Hotel & Spa Alsace, BW Premier Collection
Responded Apr 7, 2019
Dear, We thank your for your stay in our Hotel and this wonderful feedback. We are pleased to learn that our services matched your expectations and will be very happy to see you again !
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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ladfork wrote a review Jan 2019
London, United Kingdom66 contributions61 helpful votes
Loved this place, so near to wonderful Christmas Markets and a fantastic spa with loads of different experiences (a herbarium??) and an inside/outside pool. The rooms are comfortable with a good view, though I was surprised at the lack of "stealables". For a luxury spa hotel I would expect separate shower gel, shampoo and conditioner. There was nothing but some stuff sealed to the wall in the shower and had to use my own stuff. I expect this in a Travelodge not from a hotel like this. First night we had dinner in the bubble in the garden - it was hilarious and of course freezing, the waiter had to deliver the food in ski gear and we were invaded by a cute cat. I would say the food is overpriced, so walk along to the amazing but strange restaurant at the end of the road at the entrance to the hotel - its amazing. Breakfast is the best at this hotel.
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Date of stay: November 2018
Value
Rooms
Service
Trip type: Traveled with friends
Room Tip: I would ask for a room in the old building
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Les_Violettes_Hotel, Responsable relations clients at Les Violettes Hotel & Spa Alsace, BW Premier Collection
Responded Feb 4, 2019
We thank you for your stay and this nice feedback. We are pleased to learn that you appreciated our facilities and services. We also took good note of your comments and would be p0leased to welcome you again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Guide768632 wrote a review Nov 2018
Düsseldorf, Germany4 contributions
A good place for to relax and to have a good time. Good restaurants, nice reception, nice area, enough parking places, possible with dogs accompagnied and having in the morning a short nice walk in the nearby forest. Only problem are the rooms with the nice balconies view to the spa with the room terraces above with guest which are not accepted the privacy and making their telefone calls directly at the raillings of their room. To mention the very nice bar. To recommand.
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Date of stay: September 2018
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: Rooms in the upper etages
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Les_Violettes_Hotel, Responsable relations clients at Les Violettes Hotel & Spa Alsace, BW Premier Collection
Responded Nov 21, 2018
We thank you for your stay and this nice feedback. We are pleased to read that you appreciated our services and facilities, which we are proud of. It's a shame that you were disturbed by a neighbour, but we really hope that you will come back sometimes.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Andreas H wrote a review Oct 2018
Wehrheim, Germany8 contributions2 helpful votes
The Location is unique, the rooms we had (Suite, Junior Suite) are large and well equipped. They have a wonderful view and the garden with the pool is excellent. Service is also very good. The rates are rather high, no bargain, but what you get justifies the Price. The Restaurant does'nt deserve a recommandation. Breakfast is very good.
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Review collected in partnership with Best Western
Date of stay: October 2018
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Les_Violettes_Hotel, Responsable relations clients at Les Violettes Hotel & Spa Alsace, BW Premier Collection
Responded Oct 15, 2018
We thank you for your stay and are pleased to read that you enjoy it. We will be delighted to welcome you again next time.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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S Sewpersad wrote a review Sep 2018
Durban, South Africa5012 contributions92 helpful votes
+1
Had a business review at this hotel. Situated in Jungholtz surrounded by a forest. Check in was smooth. Rate includes a SPA. Allocated room 7. Room was cosy and spacious with a good view overlooking the forest. Breakfast was good with a wide selection of Hot and cold eats. Check out was equally quick and efficient. Very friendly service.
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Date of stay: September 2018
Value
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Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Les_Violettes_Hotel, Responsable relations clients at Les Violettes Hotel & Spa Alsace, BW Premier Collection
Responded Oct 3, 2018
We thank you for your stay and this nice feedback. We are pleased to read that you enjoyed your stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Gillian W wrote a review Jul 2018
France154 contributions60 helpful votes
This hotel is in a wonderful, peaceful location for forest walks, discovery of la route des vins, near-by tourist sites or to simply relax. The staff are very welcoming and efficient. Our superior room in the Romantic Annex (which is connected to the main building) was very spacious and the small terrace overlooking the well-maintained gardens and valley was much appreciated. Unfortunately, no parasol is provided on the terrace so when it gets very hot you can’t sit outside due to the direct sun. The bed and linen were of superior quality. The flat screen television is a way bit too low to comfortably watch TV from the bed. The bathroom was good, although the bath (with a shower) was very high and somewhat difficult to get into if you have knee problems. Upon request, it is possible to have a similar room with only a shower. What was a bit disappointing was the two-in-one shower gel/shampoo – a bit of a let-down for a spa hotel. The spa facilities are very good and access was included in the price of our room. My husband and I also used the paying spa facilities (massage, etc) and were happy with the service. The hotel is very clean and well-maintained. The two restaurants were a BIG disappointment. The Brasserie has a very limited menu and is only open in the evening. At lunch you can eat in the "Violettes" restaurant, which offers you the same menu as in the Brasserie, plus a buffet with the option between two main courses (the vegetarian option coming from the Brasserie menu). In the evening, the "Violettes" offers a set menu and it is not at all clear that you can use the menu as "a la carte", and have to request the prices. Fresh produce is used in both restaurants, hence the limited menus, but the quality of the cooking left a bit to be desired for a 4* hotel (over-cooked fresh pasta drenched in sauce on the first evening and an over-cooked steak the following lunch, plus slightly undercooked boeuf bourgignon). The restaurant staff are welcoming and efficient. Due to the limited choice, after 3 nights at the hotel, the menus became very boring. There is another restaurant in the village belonging to the same company if you decide to walk down. There is an excellent choice for breakfast, but the fresh orange juice is not chilled and not regularly stirred. The scrambled eggs and bacon were inedible, but the freshly cooked omelettes were very good. Despite my disappointment with the restaurants, this is now my top hotel in Alsace and I will certainly return.
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Date of stay: June 2018
Cleanliness
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Trip type: Traveled as a couple
Room Tip: The rooms in the Romantic Annex and very spacious and well-apointed
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Les_Violettes_Hotel, Responsable relations clients at Les Violettes Hotel & Spa Alsace, BW Premier Collection
Responded Aug 7, 2018
We thank you for your stay and this detailed feedback. We are pleased to read that our hotel was a good experience for you. We told the restaurant manager about your disappointments and hope to see you again to witness the improvements.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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There are more places to choose from in the Jungholtz area.
PRICE RANGE
$130 - $442 (Based on Average Rates for a Standard Room)
LOCATION
FranceGrand EstHaut-RhinJungholtz
NUMBER OF ROOMS
57
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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LES VIOLETTES HOTEL & SPA ALSACE, BW PREMIER COLLECTION $188 ($̶3̶8̶7̶) - Prices & Reviews - Jungholtz, France

Frequently Asked Questions about Les Violettes Hotel & Spa Alsace, BW Premier Collection
Which popular attractions are close to Les Violettes Hotel & Spa Alsace, BW Premier Collection?
Nearby attractions include Hartmannswillerkopf (3.0 miles), Grand Ballon (2.3 miles), and Basilique Notre Dame de Thierenbach (0.2 miles).
What are some of the property amenities at Les Violettes Hotel & Spa Alsace, BW Premier Collection?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Les Violettes Hotel & Spa Alsace, BW Premier Collection?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Les Violettes Hotel & Spa Alsace, BW Premier Collection?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Les Violettes Hotel & Spa Alsace, BW Premier Collection?
Yes, free parking is available to guests.
What are some restaurants close to Les Violettes Hotel & Spa Alsace, BW Premier Collection?
Conveniently located restaurants include La Petite Auberge, Papa Joe Cernay Restaurant, and Ferme Auberge Du Grand Ballon.
Are there opportunities to exercise at Les Violettes Hotel & Spa Alsace, BW Premier Collection?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Is Les Violettes Hotel & Spa Alsace, BW Premier Collection located near the city center?
Yes, it is 0.7 miles away from the center of Jungholtz.
Are any cleaning services offered at Les Violettes Hotel & Spa Alsace, BW Premier Collection?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Les Violettes Hotel & Spa Alsace, BW Premier Collection?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Les Violettes Hotel & Spa Alsace, BW Premier Collection offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.