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Tokyo Marriott Hotel

Booking.com$226*
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Certificate of Excellence
06/11/2017 06/12/2017
1 room 2 adults 0 children
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Tokyo Marriott Hotel
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626 Reviews from our TripAdvisor Community

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Showing 430: English reviews
Reviewed February 25, 2017

I spent 4 nights at this hotel in early February and the service was absolutely outstanding. From arrival, check-in, platinum lounge, restaurant, bell man's desk and maid service - everyone was helpful and went out of there way to answer every request I had. Overall, you would have thought this was a top of the line JW Marriott. I would...

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Helpful?
Thank Robert F
T-Marriott-H, General Manager at Tokyo Marriott Hotel, responded to this review

Thank you for sharing your experience at the Tokyo Marriott Hotel. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for...

Portsmouth, New Hampshire
Reviewed February 24, 2017 via mobile

Excellent breakfast, lunch & dinner (gluten free bread available! 😊) The rooms are comfortable with great view. What a beautiful location in downtown Tokyo. Convenient location close to train station and many sites. They have a wonderful executive lounge and concierge!

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Helpful?
Thank William J
T-Marriott-H, General Manager at Tokyo Marriott Hotel, responded to this review

Thank you for sharing your experience at the Tokyo Marriott Hotel. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for...

Reviewed February 22, 2017 via mobile

My husband and I stayed at Tokyo Marriott for a week stretch. We are Marriott Vacation club Platinum Elite members. My main disappointment with this hotel was the lack of variety in the good offered for the executive lounge and the buffet breakfast. The executive lounge food basically had two different menus, which they repeated every alternate day. The food...

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Helpful?
Thank Diane C
T-Marriott-H, General Manager at Tokyo Marriott Hotel, responded to this review

We are very grateful for the review you have posted over our facilities and experience you recently had while staying with us. Our priority is to make your stay as comfortable as you’d wish it to be. And every measure will be taken to address the issues raised. We hope on your next visit, you will experience the improvements made....

Brisbane, Australia
Reviewed February 20, 2017 via mobile

If you are staying in the Shinagawa area than I would strongly suggest you try to book into the Marriott hotel. It is important to book a few weeks in advance or the price will be high compared to other much smaller hotel rooms.

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Helpful?
Thank troyr201
T-Marriott-H, General Manager at Tokyo Marriott Hotel, responded to this review

Dear Guest, Thank you for sharing your experience at the Tokyo Marriott Hotel. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you...

Tokyo Prefecture, Japan
Reviewed February 18, 2017

I often stay at Hyatt Regency Tokyo as I am a Diamond member. Recently, I stayed at Tokyo Marriott in Shingawa to try. I am a platinum member here as well. Here is my honest comparison. Rooms Marriott is more updated than the Hyatt. For the money, you are probably better off with Marriott. Location: Hyatt is in Shinjuku which...

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Helpful?
2Thank Expat T
T-Marriott-H, General Manager at Tokyo Marriott Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your recent experience at the Tokyo Marriott Hotel with us. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for overall services. We have shared your feedback with the...

Reviewed February 17, 2017 via mobile

It is a nice place to stay, if you are in the higher levels it should a quiet and well taken care of. The breakfast is ok and the dinner can be really good if you like beef. Overall it is I'm my top two places to stay in shinagawa.

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Helpful?
Thank Mike S
T-Marriott-H, General Manager at Tokyo Marriott Hotel, responded to this review

Dear Guest, Thank you for sharing your experience at the Tokyo Marriott Hotel. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you...

Reviewed February 14, 2017

Overall the hotel is pretty nice. The breakfast is rather expensive - $29 if you are a marriott reward member of $36 otherwise. The drinks in the lobby bar are also pretty expensive (beer - $20, glass of cognac - $60). Other from that - the concierge is helpful and nice, she helped me to organize my weekends and plan...

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Helpful?
Thank Oleg O
T-Marriott-H, General Manager at Tokyo Marriott Hotel, responded to this review

Dear Guest, Thank you for sharing your experience at the Tokyo Marriott Hotel. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you...

Reviewed February 13, 2017 via mobile

Stayed for four nights and was very satisfied. Staff was very friendly and the breakfast buffet was one of the best I ever had. The room was nice and clean. And not to forget the gym was a proper gym and just a treadmill. I will stay here the next time I will visit Tokyo again. Sure it's 10 minutes...

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Helpful?
Thank Andreas O
T-Marriott-H, General Manager at Tokyo Marriott Hotel, responded to this review

Dear Guest, Thank you for sharing your experience at the Tokyo Marriott Hotel. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you...

Singapore
Reviewed February 13, 2017

Really good location, it's not right next to a train station but close enough, about a 10-15 min walk downhill to the JR Shinagawa station. If you prefer not to walk, a taxi costs 730 yen (the flagfall rate), or you can take the free shuttle bus that picks you up across the road from the JR station.

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Helpful?
Thank epcaxy
T-Marriott-H, General Manager at Tokyo Marriott Hotel, responded to this review

Dear Guest, Thank you for sharing your experience at the Tokyo Marriott Hotel. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you...

Phuket, Thailand
Reviewed February 12, 2017

Having stayed at the Marriott Courtyard at Ginza using our Asia Pacific points, we were initially anxious why that hotel was dropped from the list and this one at Shinagawa was the one available. So we took the chance and booked it. To say we were pleasantly surprised is an understatement. The hotel is located in a quiet neighborhood but...

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Helpful?
Thank Joel F
T-Marriott-H, General Manager at Tokyo Marriott Hotel, responded to this review

Dear Guest, Thank you for sharing your experience at the Tokyo Marriott Hotel. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you...

Questions? Get answers from hotel staff and past guests. Ask a question

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06/11/2017 06/12/2017
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Staying in Shinagawa / Gotanda

Neighborhood Profile
Shinagawa / Gotanda
In Shinagawa, an office district shares space with luxury residential buildings and the scene is constantly changing with rapid development. Ikedayama park and Togoshi park are great places to see beautiful traditional Japanese gardens with ponds, as well as enjoy the changing seasons. Shinagawa was a post and a port town during the Edo era and the lavish old Shinto shrines and Buddhist temples at Shinagawa and Ebara are very popular. It's a great place to get in touch with the old Edo atmosphere on a pleasure boat cruising along the canal. The neighboring area around Gotanda station is a study in modern contrasts filled with unique restaurants and a lively nightlife.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Food & drink at the hotel
Lounge & Dining G
Lounge & Dining G
Cuisines: American, Bar, Grill
Things to do
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Dry Cleaning

Additional Information about Tokyo Marriott Hotel

Address: 4-7-36 Kita Shinagawa, Shinagawa 140-0001, Tokyo Prefecture
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Shinagawa > Shinagawa / Gotanda
Price Range: $227 - $504 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Tokyo Marriott Hotel 4*
Number of rooms: 249
Reservation Options:
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Also Known As:
Laforet Tokyo Hotel
Tokyo Marriott Hotel Shinagawa
Hotel Style:
#1 Business Hotel in Shinagawa
#2 Family Hotel in Shinagawa
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Questions & Answers

Here's what travelers have asked, with answers from Tokyo Marriott Hotel staff and other travelers.
35 questions
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See all questions (35)

Questions? Get answers from Tokyo Marriott Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Higher floors will be quite.”
TravelerC55, 1 week ago | Read review
“Stay on the higher floors!”
, 2 weeks ago | Read review
“Book a room rate that includes Executive Level; well worth cost.”
ORD-TGU, 4 weeks ago | Read review
“Try to get away from the train line side of the hotel”
681peteri, Apr 15, 2017 | Read review
“Request high floors away from the train station”
AngelwWings, Apr 5, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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$226* /night
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