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Hilton Tokyo

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3,430 Reviews from our TripAdvisor Community

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Showing 2,382: English reviews
Wichita, Kansas
Level Contributor
46 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed April 25, 2015

I stayed four nights here with my family in a tower suite. Terrific stay! The staff -- from the check-in agent to the bellman to the concierge -- were incredibly friendly and helpful and went out of their way to accommodate us and make us feel welcome. (Why can't it be more like this in USA?!?). The room was quite... More 

Helpful?
1 Thank WorldTraveler4500
Nathan C, Manager at Hilton Tokyo, responded to this review

Dear Guest We are delighted to read that you enjoyed your stay with us including the accommodation, breakfast, and fitness facilities. We appreciate your loyalty and look forward to welcoming you back again on your next visit to Hilton Tokyo. With Thanks Nathan Cook Director of Operations More 

Bangkok, Thailand
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed April 25, 2015

Let's do it fairly, the price is not cheap at all, but the room, is just usual, furniture far from being impressive, the window, you can just open half of it.... In my vie, it is a massive hotel with no personal touch, there are too many people at the lobby, waiting long to get their service and the worst... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
3 Thank Tomi H
Nathan C, Manager at Hilton Tokyo, responded to this review

Dear Guest Thank you for taking the time to write to us and it is disappointing to hear that you were not satisfied with your stay. As is common practice each day we make market comparisons to ensure we are offering competitive pricing although I appreciate we cannot satisfy everyone's needs in this area. Thank you for sharing your honest... More 

Level Contributor
43 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 stars Reviewed April 25, 2015

Hilton Tokyo Shinjuku is located just 10 min walk from Shinjuku station, hotel has a free shuttle service that start working at 8:00 am. I got a executive Junior suite at fl 38, giving excellent view over the area, breakfast was a bit boring but still good and as always I comment about food it will depend on your own... More 

Helpful?
2 Thank Octaviosky
Nathan C, Manager at Hilton Tokyo, responded to this review

Dear Guest Thank you for your kind feedback and we are glad to welcome back our regular guests to the Hilton Hotels & Resorts brand. We are glad to hear that you enjoyed your stay with us and the facilities of the hotel, including the pool used by your family. Tokyo is a fantastic city to visit although you are... More 

Singapore, Singapore
Level Contributor
80 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed April 25, 2015

We are a family of 3 adults plus two toddlers. Stayed for 4 nights ( first 2 nights in King executive room n last 2 nights in King city view executive room ) our preferred choice is actually the King city view room which is much bigger n comes with a separate living area. However, as the hotel is fully... More 

Helpful?
Thank mic_leow
Nathan C, Manager at Hilton Tokyo, responded to this review

Dear Guest Thank you for choosing to stay with your family in our executive rooms, we are glad to hear that you enjoyed your stay and that we were able to provide you with our friendly Hilton service. I appreciate your comments about other aspects of your stay and I hope that if the opportunity arises in the future, that... More 

Level Contributor
95 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed April 24, 2015

Stayed for a week, and loved every minute of it - although who has time to stay at the hotel when in Tokyo? Centrally located close to Shinjuku station (about a ten minute walk, although the hotel has a shuttle if needed) and with a subway station available through a 400 meter long underground tunnel, the hotel is accessible in... More 

Helpful?
1 Thank MatsLindh
Nathan C, Manager at Hilton Tokyo, responded to this review

Dear Guest Thank you for staying with us here at Hilton Tokyo for an entire week! We are delighted to hear that you enjoyed your time with us and we sincerely look forward to welcoming you back again to the hotel in the near future. With Thanks Nathan Cook Director of Operations More 

Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed April 24, 2015 via mobile

Everyone is so polite and wants to help ! Amazing ! The hotel is cool, clean , always full , nice and well located but like all Tokyo , not everyone speaks English so is complicated. Also in the breakfast we got the impression that the lady always wanted to sit us kinda far because we are younger and maybe... More 

Helpful?
1 Thank Patrícia C
Nathan C, Manager at Hilton Tokyo, responded to this review

Dear Guest Thank you for choosing to stay at Hilton Tokyo, we are glad to hear that we were able to provide you with a satisfactory stay and we certainly hope you will choose to visit us again. With Thanks Nathan Cook Director of Operations More 

Perth, Australia
Level Contributor
541 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 220 helpful votes
5 of 5 stars Reviewed April 23, 2015

Stayed for 4 nights & was upgraded to the executive 38th floor Spectacular views in a newly renovated room All furnishings & fittings are 5 star quality & bed was excellent Varied eating options with very high quality food but all expensive Breakfast can be a bit chaotic on busy mornings Have to pay for room wifi

Helpful?
1 Thank Darrel J
Nathan C, Manager at Hilton Tokyo, responded to this review

Dear Guest Thank you for your generous feedback and comments about Hilton Tokyo, on behalf of the team we look forward to welcoming you back again on your next visit to the city. With Thanks Nathan Cook Director of Operations More 

Voorhout, Zuid-Holland, Netherlands
Level Contributor
32 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed April 23, 2015

Long term favourite hotel of mine for business trips to Tokyo. Especially the newly designed Executive rooms are outstanding. And the staff is absolutely excellent and always very friendly. This time stayed in a Deluxe category room, which is not as modern as the Exec rooms but still very well appointed and comfortable. Good size with ample opportunity also to... More 

Helpful?
2 Thank BastiaanNL
Nathan C, Manager at Hilton Tokyo, responded to this review

Dear Guest Thank you for your kind feedback and we are glad to welcome back our regular guests to the hotel. We also appreciate your comments about our executive rooms and are glad that you like these. Tokyo as you know has been experiencing a high volume of inbound tourism and like the majority of hotels there is a certain... More 

Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed April 21, 2015

We choose this hotel because the room are newly renovated and plus the room are quiet large compared with normal hotels in japan. The breakfast was brilliant and all the staff are very service mind and are ready to help you out , some of the ammentities we request at odd hours , they were able to provide us in... More 

Helpful?
2 Thank Goldy_an
Nathan C, Manager at Hilton Tokyo, responded to this review

Dear Guest Thank you for your comments about the hotel and I am glad to hear that you were satisfied with our breakfast offering and the general services. We appreciate your comments about our internet service and are delighted to advise you that from May 2015 Hilton Tokyo will have a complimentary WIFI service for all of our guests as... More 

Melbourne, Australia
Level Contributor
26 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed April 21, 2015

I've stayed at The Hilton Tokyo in Shinjuku twice during the past two weeks. The first time was for three nights immediately after arriving at Narita. A Limousine bus takes you directly from the airport (where you buy your ticket) right to the front door. Couldn't be easier! This is a modern hotel with excellent professional staff who manage to... More 

Helpful?
1 Thank CCMcM2013
Nathan C, Manager at Hilton Tokyo, responded to this review

Dear Guest Thank you for taking the time to share your positive review with other travelers. I am glad that you were able to enjoy your time with us and of course our hotel facilities, including our chocolate and pastry counter in the lobby! We appreciate your comments about our internet service and are delighted to advise you that from... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Staying in Shinjuku

Neighborhood Profile
Shinjuku
Shinjuku is the commuting capital of Tokyo, and contains the busiest train station in the world. To the west, there's an office district with the Tokyo Metropolitan Government Office at its center. To the east, there’s a district with long-established department stores, cinemas and theaters. Shinjuku Gyoen is a park originally built as the garden for the Imperial Household. It is quite famous as a venue for cherry-blossom viewing in March and April. In Shinjuku, many restaurants operate all night, and districts such as Omoide Yokocho (Memory Lane) or Shinjuku Golden Machi have back streets filled with tiny restaurants and bars that reflect each owner’s unique taste and style.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Metropolitan Grill
Metropolitan Grill
Cuisines: American, Steakhouse, Seafood, Australian
ZATTA - Bar & Lounge
ZATTA - Bar & Lounge
Cuisines: Bar, Pub, Wine Bar
Dynasty
Dynasty
Cuisines: Chinese
Tavern Ikagin
Tavern Ikagin
Cuisines: Japanese
DYNASTY - Chinese Cuisine
DYNASTY - Chinese Cuisine
Cuisines: Chinese, Asian
No photo provided
Japanese Cuisine Musashino
Cuisines: Japanese, American
No photo provided
Le Pergolese
Cuisines: French
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Business Center with Internet Access
Official Description (provided by the hotel)
Hilton Tokyo boasts market leading contemporary guestrooms, spectacular bars and restaurants and one of the finest health clubs in the city. Enjoy Tokyo's most popular location - Shinjuku, with easy access to JR Shinjuku Station and direct access from the hotel to the Tokyo Metro (Subway). Follow us on facebook Hilton Tokyo (Official) ... more   less 

Additional Information about Hilton Tokyo

Address: 6-6-2 Nishishinjuku, Shinjuku 160-0023, Tokyo Prefecture
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Shinjuku > Shinjuku
Price Range: $258 - $567 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hilton Tokyo 4.5*
Number of rooms: 810
Reservation Options:
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Also Known As:
Hilton Tokyo Hotel Shinjuku
Hilton Hotel Tokyo
Hilton International Shinjuku
Shinjuku Hilton
Hilton Tokyo Shinjuku
Hotel Style:
#2 Romantic Hotel in Shinjuku
#2 Luxury Hotel in Shinjuku
#2 Business Hotel in Shinjuku
#2 Family Hotel in Shinjuku
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