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Traveler (2457)
Room & Suite (1069)
Dining (357)
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Overview
  • Excellent55%
  • Very good34%
  • Average8%
  • Poor2%
  • Terrible1%
Travelers talk about
“marble lounge”(73 reviews)
“junior suite”(102 reviews)
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
Offers from Hilton Tokyo
Special Offer: Advance Purchase
Contact Info
Name/address in local language
Offers from Hilton Tokyo
Special Offer: Advance Purchase
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Rooms
Apr 29Apr 30
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1 room, 2 adults, 0 children
Standard Room
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Reviews (4,816)
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3,365 results
Traveler rating
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238
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1,983
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Show reviews that mention
All reviewsthe executive loungemarble loungejunior suiteshinjuku stationshuttle busgold memberbreakfast buffetconcierge deskcomplimentary shuttleexcellent hotelnarita airportshuttle servicebusy hotelan upgradebusiness districtthe hotel offersmount fuji
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1,261 - 1,265 of 3,365 reviews
Reviewed March 15, 2016 via mobile

We stayed there for 5 days as part of a tour group during the Tokyo Marathon. We arrived in the morning and were told nothing would be available until 4pm. Our lugguage was stored and we went for a walk. Had breakfast at Denny's (5...More

Thank RunningMomMayL
Response from Hotel R, Hilton Tokyo at Hilton TokyoResponded March 28, 2016

Thank you for sharing your experience at Hilton Tokyo. Hilton Tokyo is located in Shinjuku, the heart of Tokyo's business, shopping and entertainment district, and is an ideal place to experience modern Japan. A complimentary shuttle operates between the hotel and Shinjuku station and the...More

Reviewed March 15, 2016 via mobile

The King Jr. Suite was an excellent room on 35th floor with great views. Clean and comfortable bedding and pillows. Shower was average. Executive lounge was one of the best I've experienced at any property. Location is good for Shinjuku Station access but further away...More

Thank Unbelievablename
Response from Hotel R, Hilton Tokyo at Hilton TokyoResponded March 28, 2016

Thank you for your positive comments. we are glad that you enjoyed your stay at Hilton Tokyo and that you were able to enjoy our executive rooms and access to the lounge. Japan in generally is a fantastic country for hospitality, and we are glad...More

Reviewed March 14, 2016

We were on the 19th floor, and the room was excellent. First time in Japan so the toilet was a bit of a mystery at first (see the attached photo!). From arrival to departure the staff were very helpful and friendly. My wife was impressed...More

Thank David W
Response from Hotel R, Hilton Tokyo at Hilton TokyoResponded March 28, 2016

We want to thank you for your kind review of our hotel and let you know that your positive comments will be shared with our team. We also thank you for your comments regarding the location and our room. Certainly hope you will choose to...More

Reviewed March 14, 2016

This hotel is perfect in everything,but the food served for dinner is by far the best of the best of any hotel we have ever stayed at and we have stayed at plenty of hotels throughout the world. Dinner in your room is as good...More

Review collected in partnership with Hilton Hotels & Resorts
1  Thank X5512VYpaulg
Response from Hotel R, Hilton Tokyo at Hilton TokyoResponded March 28, 2016

Thank you for taking the time to provide us with your feedback. We are glad to hear that you enjoyed your room, the views, our dinning offering, and the service provided by our staff. We hope you will come back and stay again soon.

Reviewed March 13, 2016

This was my first trip to Tokyo and was delighted with this hotel. This is a true Hilton experience. I was treated like a true guest from the second I walked into the lobby. I was welcomed as a Diamond Member and even got a...More

1  Thank Jarod M
Response from Hotel R, Hilton Tokyo at Hilton TokyoResponded March 28, 2016

Thank you for choosing to stay with us. And thank you for your detailed review and comments about the hotels location, complimentary shuttle service and our service of provided. I am glad to also hear that you enjoyed our beverages at the hotel and our...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Fitness Center with Gym / Workout Room
Room Service
Bar/Lounge
Free Internet
Spa
Hotel Amenities
Room Service
Business Center with Internet Access
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Tennis Court
Heated pool
Indoor pool
Details
Price range
$293 - $587 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Family Hotel in Shinjuku
#2 Luxury Hotel in Shinjuku
#2 Romantic Hotel in Shinjuku
#2 Business Hotel in Shinjuku
Room types
Non-Smoking Rooms, Suites, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
$293 - $587 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Family Hotel in Shinjuku
#2 Luxury Hotel in Shinjuku
#2 Romantic Hotel in Shinjuku
#2 Business Hotel in Shinjuku
Room types
Non-Smoking Rooms, Suites, Family Rooms, Smoking rooms available, Accessible rooms
Add Photo Photos
Traveler (2457)
Room & Suite (1069)
Dining (357)
Pool & Beach (24)
Amenities (92)
Business Center & Event Rooms (21)
Family and Play Areas (1)
Nearby
Shinjuku
Shinjuku is the commuting capital of Tokyo, and
contains the busiest train station in the world. To
the west, there's an office district with the Tokyo
Metropolitan Government Office at its center. To the
east, there’s a district with long-established
department stores, cinemas and theaters. Shinjuku
Gyoen is a park originally built as the garden for the
Imperial Household. It is quite famous as a venue for
...More
Questions & Answers
Ask a question
barry r
April 15, 2018|
AnswerShow all 3 answers
Response from Hotel Services R | Property representative |
Warm greetings from the Hilton Tokyo. There is an ATM located on the basement level of the hotel which accept most of the international credit cards. Currency exchange is also available in the hotel lobby for your... More
1
Vote
Google Translation
iamshiwei
April 15, 2018|
AnswerShow all 2 answers
Response from Hotel Services R | Property representative |
Warm greetings from the Hilton Tokyo. Our international breakfast is available daily at Marble Lounge which costs 3,200JPY exclusive of tax/service charge per person (2,000JPY for children). Children under 6 years old can... More
0
Votes
Google Translation
koh0042
Recently, I made three reservations with Hilton, two for Hilton Tokyo and one for Hilton Tokyo Bay for June 2018. For each reservation at Hilton Tokyo, I booked a King Junior Suite Executive which was supposed to come with executive benefits. During the online reservation, I chose the option that cost additional 2000-6000 yen per night for breakfast as I wanted breakfast. I was later informed that the executive room itself comes with complimentary breakfast. My question is: what do I get for the additional 2000-6000 yen that I have paid? I felt cheated as the option seem to suggest that breakfast was not included in the executive room rate. I spoke to the online reservation team, who then referred me to the Singapore Hilton, who then referred me to the US office, who then referred me to the Tokyo Hilton staff (Ms Seshimo) who was unhelpful and impolite (cutting off every sentence that I speak and jumping to conclusion as to what I was trying to ask) at best. I think that this is a very bad way to start a holiday and a relationship with a hotel chain. Maybe a Hilton Tokyo staff can clarify all the above, please. Thank you.
April 12, 2018|
Answer
Response from Jet A | Reviewed this property |
The executive rooms carries free breakfast at the executive lounge only from what I know. The options here are limited at best. There are 3 areas for breakfast in Hilton Tokyo. The most variety is in the ground floor... More
1
Vote
Room Tips
"Get a room away from elevators"
Read review
"As high up as possible, exec floors"
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"High floor are quietest, and have nicer “city” views"
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"High floors are always the go"
Read review
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