I am very disappointed with this Hotel. We were suppose to travel to this Hotel in May 2020 as part of a travelocity package from California. Due to the travel ban our flights were cancelled (and refunded) however the Hotel refused to refund us and provided a coupon. It would have been impossible for us to go to the hotel due to the quarantine policy in Japan anyways. Our other hotels in Japan were far more flexible and did refund us. This hotel is rather predatory and taking advantage of their customers. I would avoid them and find somewhere else to stay in Japan. Travelocity was on the phone with them 3 times, trying to address my concerns. The hotel refused.
A fantastic hotel with very large rooms and romantic ambiance. The food is great, the bar serves delicious cocktails and very nice wines, and the gym/sauna is amazing. The lounge and garden is very beautiful and is popular for hosting weddings as well. The staff is incredibly helpful, accommodating and kind. The hotel is situated only two stations from Shinjuku station and very close proximity to just about anywhere. I enjoyed my stay very much and each time I visit Tokyo, I fall in love anew every time.
This hotel features traditionally styled rooms, probably imitating Eastern Europe. A coffee in the lobby came to 1,400 Yen ($12) - nearby coffee shops only open mid-morning. Pillows are designed to break your neck. The view of the gardens is nice. The location is inconvenient, the metro system is at least 10 minutes away and there are very few restaurants and coffee places near the hotel.
I booked the hotel from 22nd - 24th Dec 2019. On the website it shows that it’s only a short distance walk from the metro station. Little that we know that it’s quite a walk from the Metro station especially in the rain. After a long Shinkansen ride, to walk in the rain in a distance makes one very upset easily. I checked in at the hotel and was handled one lady staff who is speak little English. Mr Kosuke Sakurai saw the state I was in and he quickly took over from that lady. He was pleasant and apologetic towards the whole situation. Throughout the check in process he was always smiling and trying to make the process easy and pleasant. His ever smiling face managed to tone down the unhappiness that I was having when I reached the hotel. He was understanding and willing to listen even though his English is not fluent but he tried his best. As our flight is in the early morning - He also arranged for colleague to help us to get taxis as at 6:30 am as he is not working on the day of our departure. As we could not book a day ahead he said he would drop an email to everyone to be aware. Mr Sakurai walked extra mile to help out his guests to ensure they have a good stay and memories of Royal Rhiga. His dedication towards work is commendable. Another lady I would like to mention here is Ms Maeda. When my flight was delayed by a day she helped us in contacting the airlines and sort things out. She speaks fluent English which makes it easier to communicate with the airlines. She was very professional and helpful. She is very attentive and detail in getting information from the airlines. With these two staff, even though the journey from the hotel to the metro is quite a walk - they make they stay pleasant. Thank you Royal Rhiga…
Perfectly acceptable hotel. They were very helpful in general. We had booked a suite (which was the smallest suite I have ever seen!!) so an extra bed could be included. When an extra son decided to join the trip, the hotel was kind enough to jam an extra bed in. Breakfast OK but not great. Not near a station but the shuttle service was decent.