What a disappointment. First and last time at this place. I come often to Tokyo and I was thinking I would give this place a try. It was a mistake. Check in was fine and I even got an upgrade room. Rooms are very nice and very clean. However, the second day all towels have disappeared from the room and I found myself drying my body after a shower with a hand towel, that is all that I have found. They took the dirty towels but forgot to replace them with new ones. O.K that can happened, I would not X an hotel only for that. Afternoon went down to the area where they have a huge show-case fool of cakes at the entrance to the coffee shop. I asked to buy a few cakes to be put in a box and to be delivered to my room in the next few hours. The answer I have got from the staff: "this is not possible"...! Are you diking me...? In a 2 star hotel they would probably do that service. This is not a service of a hotel that pride itself on service... I try the breakfast and boy... what a disappointment. It is a 4,100 yen for breakfast I would not even pay 1,500 yen normally. Plenty of items on the breakfast, but really very simple and nothing of good quality! Well, maybe the smoke salmon was the only nice item on the menu. The Sour cream and lemons by the salmon were empty for nearly 30 minutes. The staff came to check on it but did not fill it up and I was looking at it for nearly 30 minutes. They came again and again but did not replace the empty bowls... only 2 kinds of cheap juices on selection and all in all it was very disappointing. I would put it together with the Price chain of hotels with the breakfast level. To describe it simply; It is a breakfast with everything, but the items you want to eat... Cheap ingredients and super overpriced breakfast. They can learn a lot from the cheaper, smaller and much better breakfast that the Gate hotels in Tokyo are offering. There, you can enjoy as much as you want a FRESH squeeze on the spot juice, among other great items. Pity.…
I’ve stayed more than 100 nights in the Cerulean over the past 4 years. Always amazing. Always calm and clean and consistent. Do try the Executive Lounge for an even more impressive view of Mt Fuji and the most quiet breakfast in Tokyo!
Best location, European plan, Nice Restaurants indoors and most important, is 5 minutes walking distance away from the Shibuya Crossing Starbucks which connects to the subway station tha goes everywhere from there. There is also Hachiko's Statue, great hotel for it's price and privilege.
I generally like the Cerulean though it's starting to be in need to fix up the rooms as becoming somewhat dated. Also, any hotel that still charges to use the pool plus charges over $100 a night for a cot isn't worth it. The check-out line during Covid was atrocious.
Stayed here at the start of 2020. For the classic luxurious stay in Tokyo this is your best bet if you want a Japanese brand over international chains. The location is a short walk to central Shibuya. Room and bathroom offers a superb view over the city skyline. Extremely spacious by Japanese standards. Will be my go to hotel any time I want to splurge in Tokyo.
I’ve stayed here numerous times, essentially become my favorite for the high value and consistency. I had a room on the 27th floor, so the view was always spectacular. There is a Starbucks next door (where many American technology companies are housed) and it is a super-easy walk of 4-5 blocks to the Shibuya train station via elevated pedestrian walkways. This hotel also seems to be a favorite for touring rock bands - I run into them at the restaurant off main lobby.
The hotel was very comfortable, the room is quite roomy, and the service was top notch. Location wise was very good, easy access to Shibuya station, also very convenience for us when we using baby stroller to go around. The staffs were very helpful. Definitely recommended to our friends.
I loved being here. Its right above a 7/11 to get snacks or cash. It has amazing breakfast and the staff helped me make a bunch of reservations in Japanese so that I could go to more exclusive restaurants. Super clean rooms and bath products that smell amazing.
Hotel has a good location: close to the subway station Shibuya and also to the railway station Shibuya (Yamanote line) - just 5 min on foot. About 30 min by taxi from Haneda airport, but this ride will cost you about 80-90 USD. But there’s a cheap bus service to Haneda (1030 yen) / Narita airport (3100 yen) right next to the hotel. At check-in no deposit was held, just card details were added on file. Final payment was made upon check out. My neighbors next door were party guys, I could hear them in the hall, but not in my room, so I could relax and enjoy the silence. The room was quite small but there’s a small storage room for the luggage, that’s very comfortable. There’s an air cleaner in the room. Hotel offers an interesting ladies kit consists of cleansing gel, washing essence, lotion and cream - all of them were high quality products and really good on skin. All amenities are fully refreshed every day: even if I used just a half bottle of shampoo, I’ll additionally get a new one. Ventilation system is poor in the shower. You need to close bathroom door before taking a shower to avoid fire alert. However mirror is heated in the middle, so it’s not steamed up in the middle even after a long hot shower. There’s a nice typical Japanese toilet with a control panel (seat heating, bidet, shower). It was disappointing that I didn’t find any hook in the bathroom to hang on my wet towel or a bathrobe. The only shelf there is for dry towels, the bathroom itself is very small. Towels soak up the water really good and are very soft. Quality of sleep was perfect: soft blanket, comfortable mattress and choice of pillows - we took memory foam pillows. Room service food was average and quite expensive, but you can order it 24/7. You can find better and cheaper options outside. Tea (300 yen) and coffee (400 yen) in the room for extra cost. Gym and swimming pool access are also for extra cost. Hotel staff is great and very helpful. Concierge answered all my questions (I had plenty) and booked tickets to the flowers park in advance. I really enjoyed my stay and hope to come back.…
We booked this hotel based on its location steps away from the famed Shibuya pedestrian crossing for the last night of our trip to Japan......such a pity....... This hotel can be easily accessed by public transportation, in this case we took the JR train to get to it and the hotel is literally right across the street. We were very positively surprised from the moment we set foot into the lobby area, the hotel is truly delightful with a calming ambiance in the midst of such a busy area of Tokyo. Check-in is fast and efficient, lifts will take you really quick to your room. We booked an Executiv room which we were really glad we did. It was fairly large in size with a very comfortable bed, a desk for working and a very nicely appointed bathroom with branded amenities. Executive rooms will grant you access to their Executive lounge which is a nice oasis to relax after a day of walking around the area. Typical hotel exec club amenities can be found here. Tokyo is a very big city so if you are going to be staying mostly in that part of town, I would not hesitate to book this property, you'll be happy you did. Expect a perfectly balanced mix of Japanese efficiency and hospitality with a Western hotel experience.…