We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Shibuya Stream Excel Hotel Tokyu

Save
Share
3-21-3 Shibuya, Shibuya 150-0002 Tokyo Prefecture
Lowest prices for your stay
Expedia.com
Hotels.com
FindHotel
$162
View deal
Free cancellation until 04/08/22
Booking.com$251
eDreams$251
CheapTickets$205
View all 15 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (231)
Room & Suite (52)
Dining (16)

About

#13 of 37 hotels in Shibuya
Location
Cleanliness
Service
Value
This stylishly designed hotel is part of Shibuya Stream, a large complex with excellent transit access that includes a direct connection to Shibuya Station. The public area on the fourth floor is a casual space integrated with the lobby lounge and the Torrent restaurant. Floors nine through thirteen offer stylish, functional guest rooms with contemporary decor based on a “vintage modern” concept.
Read more
Property amenities
Parking
Free internet
Hot tub
Fitness Center with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Shuttle bus service
24-hour security
Wifi
Paid wifi
Restaurant
Breakfast available
Breakfast buffet
Complimentary tea
Baggage storage
Currency exchange
Non-smoking hotel
24-hour check-in
Dry cleaning
Laundry service
Self-serve laundry
Show more
Room features
Blackout curtains
Air conditioning
Safe
Clothes rack
Kitchenette
Refrigerator
Hair dryer
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English, Japanese
129Reviews15Q+A8Room tips
Traveler rating
  • 70
  • 38
  • 14
  • 3
  • 4
Time of year
Traveler type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Mark C wrote a review Feb 2020
1 contribution1 helpful vote
The hotel is in a good location and the building is new. However, the rooms are small for what you pay for and the curtains are bad, so if you are a light sleeper, you will be woken up early Also, the hotel is above a shopping/restaurant complex, which closes at 11 pm. Which means that if you stay up past that time, you will have a hard time getting to your room! I had a verbal confrontation with the security guards late at night because I was just trying to get into my hotel room and they would not let me! Will never stay here again...
Read more
Date of stay: January 2020
Value
Rooms
Service
1 Helpful vote
Helpful
Share
Response from 高瀬 愛由, オーナー at Shibuya Stream Excel Hotel Tokyu
Responded Jul 29, 2020
Dear Mr./Ms. markcoolio123 Thank you very much for staying at the Shibuya Stream Excel Hotel Tokyu and for taking the time to write a review. We are very sorry for causing displeasure due to our poor service. As a hotel that offers comfort and hospitality, we have no excuse for the criticisms you have made and very much regret not providing you with satisfactory service. We have shared your comments with the supervisor on duty. We have accepted your views with sincerity and shall strive to improve our service posthaste. May we be so bold as to ask for your continued patronage? We hope to serve you again soon. Sincerely yours,
Read more
boomer810 wrote a review Feb 2020
Naperville, Illinois7 contributions16 helpful votes
Reviews for Hotels need to be based on the type or let's say CLASS the hotel qualifies as. This Hotel is a 3 Star "Type ( Class?)" of Hotel , where as the Four Seasons, Waldorf etc., are 5 Star Type/Class of Hotels. People give a Holiday In Express 5 Stars and then the Waldorf Astoria gets a 5 Star.. um what the heck? Shibuya Stream Excel Hotel Tokyu.. I give this 3 Star Class Hotel a 4 star review. • Pros. Location is great, Staff is accommodating, Room was clean, Bed/Pillows were great, the Concept of Amenities available on each floor is cool. One floor is the Kitchen/Food Meister has microwave, rice cooker and other similar, another floor is the Clothes (?) Meister- has pants iron, ironing boards, shoe polisher etc., another has ice, etc . Very nice looking hotel lobby and halls. • Cons. Our room was TINY! #1320 and we paid for the upgrade! -Tiny Room Fridge is really just to keep things 'cool' not cold. - TV 98% Japanese stations (Other Japan Hotels have ample English channels). - The Breakfast included was a BIG WASTE of time and money.... you choose from one of 4 choices which are each small portions.... i.e, french toast is 1/2 piece of bread cut in half again and 1/2 piece of bacon, watered down tomato juice, very few choices at their so called buffer area. - HARD TO FIND..this hotel is very hard to find... the address you give to a taxi driver is a huge building and area and this hotel is floors 9-13 and their lobby on the 4th floor.
Read more
Date of stay: February 2020
Rooms
Location
Service
1 Helpful vote
Helpful
Share
Response from 高瀬 愛由, オーナー at Shibuya Stream Excel Hotel Tokyu
Responded Jul 29, 2020
Dear Mr./Ms. boomer810 Thank you for staying at the Shibuya Stream Excel Hotel Tokyu. We would be greatly appreciated to write such a generous and richly detailed account of your experience. However, we would like to apologize profusely on the inconveniences that were caused during your stay. This is definitely not the level of service that we will want to extend to our guests and we would like to apologize once again and to ensure your comfortable experience here next time, we will improve your feedback as soon as possible. We are looking forward to welcoming you again to Cerulean Tower on your next visiting to Tokyo. Sincerely yours,
Read more
traveladdictjkt wrote a review Jan 2020
Jakarta, Indonesia63 contributions26 helpful votes
+1
Pros : - location is prima ! Next to the brand new mall (Shibuya Stream) and lots of Shibuya’s many ‘attractions’ (food, shopping, Shibuya crossing, Hachiko statue, etc). - Hotel is relatively new. - Room : super clean and cozy. Great amenities. - Bedsets (pillow, duvet, sheets) : one of the best beds & pillows we have ever slept in. Wanted to buy the pillow, but they don’t sell it :( - Breakfast : very good, Japanese style with modern touch, very satisfying. - Torrent Restaurant : great New Year’s eve dinner ! Desserts are fabulous. - Robot ‘hotel attendant’ : very amusing and efficient ! It replaces human for doing small & easy tasks. - Taxi service to the nearest sister hotel (Cerulean Tower Tokyu Hotel) to reach airport bus was great. Super convenient & super clean taxi ! Cons : - Room size : moderately small, but still acceptable, considering this is Tokyo.
Read more
Date of stay: January 2020Trip type: Traveled with family
Helpful
Share
Response from 高瀬 愛由, オーナー at Shibuya Stream Excel Hotel Tokyu
Responded Jul 29, 2020
Dear Mr./Ms. traveladdictjkt Thank you very much for staying at the Shibuya Stream Excel Hotel Tokyu and for taking the time to write a review. We are delighted to read that you had a relaxing stay. Your kind words have encouraged us to continue to do our utmost in offering luxury and elegance to satisfy all our guests, without becoming complacent. We look forward to your continued patronage and to serving you again soon. Sincerely yours,
Read more
Will R wrote a review Jan 2020
Sydney, Australia1 contribution
Had 7 nights here after skiing, location is superb and fitout is great but the beds are the worst we’ve ever experienced. It was like sleeping on a concrete slab, my wife and I woke every morning feeling stiff and extremely sore, to the point we’ve booked in our chiropractor when we got home! The couch in the main lobby was more comfortable. We asked about the beds on our first night and there was an attitude of don’t care and there is no solution. Also weirdly, there is no towel rails in the bathrooms. If you need a softer bed then I can not recommend this hotel - shame as it has so potential
Read more
Date of stay: January 2020Trip type: Traveled with family
Helpful
Share
Response from 高瀬 愛由, オーナー at Shibuya Stream Excel Hotel Tokyu
Responded Jul 29, 2020
Dear Mr./Ms. willr583 Thank you very much for staying at the Shibuya Stream Excel Hotel Tokyu and for taking the time to write a review. We are very sorry for causing displeasure due to our poor service. As a hotel that offers comfort and hospitality, we have no excuse for the criticisms you have made and very much regret not providing you with satisfactory service. We have shared your comments with the supervisor on duty. We have accepted your views with sincerity and shall strive to improve our service posthaste. May we be so bold as to ask for your continued patronage? We hope to serve you again soon. Sincerely yours,
Read more
DreamerDisha wrote a review Jan 2020
Bengaluru, India238 contributions73 helpful votes
I stayed in this hotel for close to 10 days. The hotel is located in the middle of the busiest streets of Tokyo.Well connected by metro lines, the hotel compound also has 200+ restaurants making the stay complete in itself. The staff is friendly and the rooms have all the amenities needed for a good stay. Few things that can be improved: - In-room dining options can be provided for business travelers who are tired to go out; especially since it gets quite cold outside - vegetarian and vegan menus since the people who come and stay are global travelers - Keeping a microwave and some plates in the room for in-room eating - There was a kitchen on the 13th floor but there were no cooking utensils or guides to use the devices. This made the kitchen unusable for travelers like me. I tried asking the staff who was cleaning there but she did not understand English. - Pick and drop from an airport limousine drop point that can be charged.
Read more
Date of stay: January 2020
Rooms
Cleanliness
Service
Trip type: Traveled on business
2 Helpful votes
Helpful
Share
Response from 高瀬 愛由, オーナー at Shibuya Stream Excel Hotel Tokyu
Responded Jul 29, 2020
Dear Mr./Ms. Disha C Thank you for staying at the Shibuya Stream Excel Hotel Tokyu. We would be greatly appreciated to write such a generous and richly detailed account of your experience. However, we would like to apologize profusely on the inconveniences that were caused during your stay. This is definitely not the level of service that we will want to extend to our guests and we would like to apologize once again and to ensure your comfortable experience here next time, we will improve your feedback as soon as possible. We are looking forward to welcoming you again to Cerulean Tower on your next visiting to Tokyo. Sincerely yours,
Read more
Previous
123456
PRICE RANGE
$143 - $359 (Based on Average Rates for a Standard Room)
LOCATION
JapanKantoTokyo PrefectureTokyoShibuyaShibuya / Harajuku / Ebisu
NUMBER OF ROOMS
177
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about Shibuya Stream Excel Hotel Tokyu
Which popular attractions are close to Shibuya Stream Excel Hotel Tokyu?
Nearby attractions include Kurand Sake Market (Shibuya izakaya) (0.3 miles), Shibuya Crossing (0.2 miles), and Magical Bar Hopping Japan (0.2 miles).
What are some of the property amenities at Shibuya Stream Excel Hotel Tokyu?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at Shibuya Stream Excel Hotel Tokyu?
Top room amenities include a kitchenette, air conditioning, and a refrigerator.
What food & drink options are available at Shibuya Stream Excel Hotel Tokyu?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Shibuya Stream Excel Hotel Tokyu?
Yes, parking is available to guests.
What are some restaurants close to Shibuya Stream Excel Hotel Tokyu?
Conveniently located restaurants include Hakushu - Kobe Teppanyaki, Ichiran, Shibuya, and Gyukatsu Motomura Shibuya.
Are there opportunities to exercise at Shibuya Stream Excel Hotel Tokyu?
Yes, guests have access to a fitness center during their stay.
Is Shibuya Stream Excel Hotel Tokyu located near the city center?
Yes, it is 0.2 miles away from the center of Shibuya.
Are any cleaning services offered at Shibuya Stream Excel Hotel Tokyu?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Shibuya Stream Excel Hotel Tokyu?
The staff speaks multiple languages, including English and Japanese.
Are there any historical sites close to Shibuya Stream Excel Hotel Tokyu?
Many travelers enjoy visiting Tokyo Central Railway Station (3.9 miles), Sengaku-ji Temple (2.3 miles), and Yasukuni Shrine (3.4 miles).