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The Ritz-Carlton, Tokyo

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The Ritz-Carlton, Tokyo
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1,241 Reviews from our TripAdvisor Community

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Showing 604: English reviews
New York
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Got our corp rate, decided it to check it out. With this price in Tokyo, things were ok. The food was a bit weak at the bar on top.... The staff who worked there, at times treated people in a rude manner. The Manager think he owes, ultra-rude. Baby screaming, no action. Under Japanese law, some are not permitted in... More 

Helpful?
Thank joejnyc
Timbuktu, Mali
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

The moment you walk into the Ritz Carlton in Tokyo the experience is unparalleled! From the staff who is there to greet you and anticipate your every need, to the warm and welcoming lobby environment there is no better place to stay while in country. I highly recommend this property.

Helpful?
Thank nobodyknowsme2014
JohnRolfs, General Manager at The Ritz-Carlton, Tokyo, responded to this review

Dear nobodyknowsme2014 It means so much to us knowing you enjoyed your stay and thank you for taking the time to recognize the warm service you received from our Ladies and Gentlemen. We thank you once again for choosing to stay with us, and look forward to welcoming you back again. John Rolfs General Manager The Ritz-Carlton, Tokyo More 

Sydney, Australia
1 review
5 of 5 stars Reviewed 6 days ago NEW via mobile

Great city centre location and unbelievable service.Without hesitation we chose to stay again at Ritz Carlton Tokyo. The service and experience there is truly what you need when you go for holidays. Mr Suzuki and his team make you feel very special from the day check in. Wonderful access to Aoyama and Omotesando. Restaurants like Seryna and watch stores such... More 

Helpful?
Thank YUAN Z
JohnRolfs, General Manager at The Ritz-Carlton, Tokyo, responded to this review

Dear YUAN Z Thank You for staying at the Ritz-Carlton, Tokyo. It is a great pleasure knowing you thoroughly enjoyed your stay, and we can't thank you enough for not only choosing to stay with us, but also took time to share your experience here on TripAdvisor. We look forward to welcoming you back again, and wish you well until... More 

Oklahoma City, Oklahoma
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

I stayed at Concierge Level (53rd floor) for 5 nights and the room, the service, the view, the service, the food, the service and the lounge...and did I mention the service? were spectacular. The room was large, comfortable, and tastefully decorated (somewhat Westernized) with an amazing view of the city. The bathroom was beautiful and huge, with all amenities, including... More 

Helpful?
Thank OklaFoodie
JohnRolfs, General Manager at The Ritz-Carlton, Tokyo, responded to this review

Dear OklaFoodie It is a great deal of encouragement for us knowing we have exceeded your expectations during your recent stay with us. Thank you for taking the time to write a comment of your experience; giving me this wonderful opportunity to thank Leon, Paul and our Ladies and Gentlemen. We truly appreciate being given the opportunity to be of... More 

Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed at the Ritz Carlton,Tokyo in March, 2016. The hotel is lovely and the service is outstanding. We were shown to our rooms by a woman in a kimono which is a nice touch. You can tell that the hotel pays a lot of attention to detail. Everything about the hotel, from the flower arrangements to the food presentation... More 

Helpful?
Thank Karen K
JohnRolfs, General Manager at The Ritz-Carlton, Tokyo, responded to this review

Dear Karen K Thank you for staying at the Ritz-Carlton, Tokyo and taking your time to write your experience with us. I will be sure to personally thank the staff mentioned and we will continue to strive to create exceptional experiences for our guests. We look forward to welcoming you and your family back soon, please do not hesitate to... More 

Cardiff
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here at the end of our holiday for 2 nights. The check in process was a breeze. Very attentive and knowledgeable. Room (49th floor) was amazing. Walked in and all we could see is the amazing view of the city centre being the Tokyo tower. They were definitely staffed at the reception and it was great. Location is... More 

Helpful?
Thank Donaldouk
JohnRolfs, General Manager at The Ritz-Carlton, Tokyo, responded to this review

Dear Donaldouk Thank you for staying at the Ritz-Carlton, Tokyo and sharing a positive comment with us and the readers of TripAdvisor. We are very pleased to know that you enjoyed your room and the view and I will share your appreciation to all of our staff. We look forward to welcoming you back, hopefully in the near future. Warm... More 

Miami, Fl
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

After reading many reviews, I chose the Ritz Tokyo for my week stay. It did not disappoint! The service truly is the best, they have amazing attention to detail. The spa, lobby bar, room service, and restaurants are all fantastic! The room is very spacious and the bathroom was beautiful. The location felt very convenient, it's a 3 min walk... More 

Helpful?
Thank Melissa N
JohnRolfs, General Manager at The Ritz-Carlton, Tokyo, responded to this review

Dear Melissa N Thank You for choosing us for your hotel in Tokyo and taking the time to share your experience. We are very pleased to read that you enjoyed our room and facilities. I was delighted to read that our staff “have amazing attention to detail”, I would like to share your warm appreciation to keep them motivated. Should... More 

Sydney, Australia
Level Contributor
97 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Beautiful hotel; impeccable Ritz Carlton service; great choice of restaurants; views out over the city; central business location. Modern, comfortable, well appointed rooms. Fast wifi. Highly recommended.

Helpful?
Thank Wayne P
JohnRolfs, General Manager at The Ritz-Carlton, Tokyo, responded to this review

Dear Wayne P Thank You for staying at the Ritz-Carlton, Tokyo and for taking the time to write your experience with us. The Ladies & Gentlemen are delighted knowing you enjoyed all that we have to offer, I will share your warm appreciation to all the members of the team. Should your travels bring you back to Tokyo, please do... More 

Philadelphia, Pennsylvania
Level Contributor
193 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Great hotel in the Roppongi Hills. Hotel starts on the 43rd floor -- room featured a great view. The hotel itself is modern and beautiful hotel. Although I heard that the Club Lounge wasn't so great for diversity, etc. That said, Ritz-Carlton service through and through -- excellent. The staff are friendly and attentive. The hotel is next to a... More 

Helpful?
Thank Vijante-gigante
JohnRolfs, Genral Manager at The Ritz-Carlton, Tokyo, responded to this review

Dear Vijante-gigante Thank you for staying with us and for taking the time to write your experience about The Ritz-Carlton, Tokyo. I was delighted to know you enjoyed our service. The Ladies and Gentlemen of the Ritz-Carlton, Tokyo, look forward to welcome you back and serve to create memories for a lifetime. Warm regards, John Rolfs General Manager The Ritz-Carlton,... More 

Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

My wife and I have stayed at many of the Ritz properties all over the world and are platinum members. This was, by far, the absolute best ritz we have ever visited. The customer service is on its own level and the club level has immaculate views of the city and mount fuji. My wife enjoyed the spa and it... More 

Helpful?
Thank James F
JohnRolfs, General Manager at The Ritz-Carlton, Tokyo, responded to this review

Dear James F Thank You for staying at the Ritz properties all over the world and now staying with us and taking your time to write your experience. I was very pleased to read we were the best Ritz and you enjoyed our facility, I will share it with all the members of the team. Should there be any way... More 

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Staying in Akasaka / Roppongi

Neighborhood Profile
Akasaka / Roppongi
Not so long ago the Akasaka and Roppongi areas were famous for their nightlife, high-class restaurants, bars and clubs. More recently, with the opening of Roppongi Hills, Tokyo Midtown and Akasaka Sacas, the area has declared itself as the most fashionable spot to be seen. The area also hosts the National Art Center and the Mori Art Museum and lots of trendy art galleries.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
As guests alight from the elevator that takes them to the 45th floor of Tokyo's tallest building, they are greeted by a magnificent sky lobby that epitomizes one of the premier luxury hotels in this cosmopolitan city - The Ritz-Carlton, Tokyo. Occupying the top nine floors and the first three levels of the 53-story Midtown Tower, this five-star luxury hotel is located in the Roppongi District, which transfixes visitors with both its vibrant night life and centuries-old attractions. ... more   less 

Additional Information about The Ritz-Carlton, Tokyo

Address: 9-7-1 Akasaka, Minato 107-6245, Tokyo Prefecture
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Minato > Akasaka / Roppongi
Price Range: $595 - $1,676 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Tokyo 5*
Number of rooms: 248
Reservation Options:
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Also Known As:
Ritz-Carlton Tokyo Hotel Minato
Ritz Carlton Minato
Ritz Tokyo
Minato Ritz-Carlton
The Ritz-Carlton, Tokyo Japan
Hotel Style:
#2 Luxury Hotel in Minato
#2 Spa Hotel in Minato
#2 Business Hotel in Minato
#4 Family Hotel in Minato
#10 Romantic Hotel in Minato
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