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InterContinental the Strings Tokyo, an IHG Hotel

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2-16-1 Konan 2-16-1 Konan, Minato 108-8282 Tokyo Prefecture
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Traveler (1234)
Room & Suite (725)
Dining (210)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 09/26/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from InterContinental the Strings Tokyo, an IHG Hotel
Updated 09/26/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#13 of 145 hotels in Minato
Location
4.6
Cleanliness
4.8
Service
4.5
Value
3.9
Refined and elegant as the city itself, The Strings by InterContinental Tokyo is the perfect way to experience the beauty of Tokyo. The hotel is only a short walk from Shinagawa Station, with direct access via the Shinkansen Bullet Train to Yokohama, Osaka, Kyoto and Kobe. The famous Tsukiji Fish Market and Ginza district are nearby; Haneda International Airport is 15 min away from our hotel in Tokyo by Airport Express Train, whilst Narita International Airport is 1 hour by limousine bus.
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Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Airport transportation
Business Center with Internet Access
Conference facilities
Massage
Parking garage
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Car hire
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
Bath / shower
Sofa
Wardrobe / closet
Bottled water
Iron
Wake-up service / alarm clock
Refrigerator
On-demand movies
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Modern
Languages Spoken
English, Japanese
1550Reviews28Q+A100Room tips
Traveler rating
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Popular mentions
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Most Recent
Sharyn wrote a review Sep 2022
Singapore, Singapore24 contributions26 helpful votes
Very well-kept property with guestrooms, main lobby and restaurants fully renovated. Service is thoughtful and warmth. The entire property is highly well-maintained and super clean! Location is strategic especially if you are travelling to other parts of japan, it is just right next to Shinagawa station.
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Date of stay: September 2022
Value
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Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Tomo N wrote a review Sep 2022
1 contribution
We have been impressed by location, equipment, style and service of the hotel. Since we traveled by train and plane, the location to the Shinagawa station (JR line/Keikyu line) within 5 min. on foot was excellent. We will book the hotel again.
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Date of stay: September 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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ElvisDetroit wrote a review Aug 2022
Detroit, Michigan134 contributions38 helpful votes
Great location right by Shinagawa Station with wide variety of trains including Shinkansen and Narita Express. 7/11 at the bottom of the elevator for quick bits, beverages, sundries. Room and bed comfortable . Bathroom with waterfall shower but no tub. Small fitness center. Lots of concrete in this neighborhood so limited strolling options. Stay here for the proximity to the station to go other places.
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Date of stay: August 2022Trip type: Traveled on business
Room Tip: Limited dining options around the hotel. A few good Ramen shops on the other side if the station.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Ryanoceros wrote a review Aug 2022
Tokyo4 contributions2 helpful votes
Location, style, food, views, service - everything was fantastic. Felt a little bit like a secret hideaway with hidden doors to the EV and Club Lounge. Club lounge was fabulous also for private meetings in an neutral space, especially when combining family trip and business.
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Date of stay: August 2022
Value
Cleanliness
Service
Room Tip: Views facing the city were fabulous, but I am sure they all probably are good.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Dylan T wrote a review Aug 2022
Singapore, Singapore42 contributions31 helpful votes
The check in experience and service follow up was the worst I had compare to any other 5 stars I stayed in any countries. As a diamond elite member, stayed more than 80 nights at IHG hotels, the way of communication and attitude I experienced was just horrible. For the suites upgrade, it’s usually free for me in other countries and even the intercontinental ANA in Tokyo. The strings asked me to pay for upgrade when I check in and at the first place the lady told me it’s 2000 yen per night, as the rate was not significant so I asked twice is it confirmed it’s 2000 yen per night, and answer was yes. Surprisingly I was told to pay 12,000yen per night when I check out. What’s more surprised there were 2000 yen written on the check in note paper which kept by the hotel, it was added “1” in front of the 2000yen without my notice. And the manager insisted me to pay, can’t argue too much and they were like being sooooo kind of offered me a little discount. If they have told me the correct number at the beginning, I could just use my confirmed suites upgrade reward. And they certainly did not admit that they did wrong communication to me. Another ridiculous part was that for my almost two weeks stay, I made in 3 bookings due to business schedule changes, one of the booking was 1 night weekend stay and they missed that booking in system at the check in, so told me the room I already stayed in it’s not available on weekend for me, I have to move to the other room. I have to move twice for staying at the same hotel for the mistakes the staff made, and I chose move to Kimpton for the weekend. That’s what the above upgrade charges drama happened at my first check out. Still have another week stay with intercontinental strings, I would pray to have smooth check in and check out with NO LIE NO WRONG info again!!! Worst counter service! However, for lounge members, there’s nice breakfast served at lounge (just serving it very slow), very nice happy hour with canapés and all kinds of drinks(alcoholic). The view is nice. Room a bit old but good for business travellers. Next time, I probably would go with Edition Tokyo or other Marriott series in Tokyo, as I’m also a Marriott Bonvoy platinum member. The service from Edition Tokyo was just lovely, pleasant, with greetings and nice dessert in room. For a diamond elite member, intercontinental Tokyo hotels offered no welcome messages in room, just nothing. Just like any walk in guest…probably because I’m not local.
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Date of stay: August 2022Trip type: Traveled on business
Room Tip: Probably due to covid, English communication was hard at Strings. If not due to location, I would...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Tom McKinley wrote a review Aug 2022
Shanghai Region, China5 contributions1 helpful vote
This hotel is absolutely amazing! The staff is wonderful and well trained. The rooms are exquisite, large and excellent view. Rebecca the GM is a very hands on manager and interacts with her customers and makes you feel special. Tom McKinley
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Date of stay: August 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Susan L wrote a review Aug 2022
Los Altos, California18 contributions1 helpful vote
We stayed here for a few nights for our final leg of our Japan family vacation. This is a wonderful hotel, centrally located and very convenient. Very clean, modern and I'm guessing caters to international/Western travelers including business trips. Some highlights: Hotel is located in the tower above the Shinagawa station so getting to the subway, Shinkansen, etc. is very easy, even for first-timers to Japan. There is a 7-Eleven right downstairs. We didn't explore any restaurants outside of the hotel so can't speak to that. The hotel restaurants are very good. Breakfast buffet was the best we had out of the 3 hotels that we stayed out with a wide assortment of Japanese and Western items and a custom egg/omelette station. They even have a fancy Balmuda toaster oven which was amazing to try out! The teppanyaki restaurant was delicious, although very pricey, but worth the splurge if you can while on vacation. The Italian restaurant was fine, nothing too special but good for a hotel restaurant. We did in-room dining the first night because we arrived late and was pleasantly surprised at the full menu to choose from and how quickly our food arrived. In fact, the fact that they offered in-room dining at all was a huge plus. The two other hotels we stayed at did not offer it and also did not permit us to bring coffee or breakfast items back up to the room (maybe for Covid reasons). We had rooms on the top floors, facing the train tracks, which was fine for us. Having lived in Manhattan for many years, I enjoyed the view of the trains and hearing the sounds of the tracks late into the evening. But I can see how that might not be ideal for some travelers. My kids liked it too as we live in the suburbs so this big city stuff was all exciting for them. It seems connecting rooms/suites are not a thing in Japan because none of our hotels offered that as an option for our family of 5. So we split up into two rooms on two different floors which wasn't ideal. We made it work but if we needed to get something from one of the suitcases or whatever, it was just a little extra coordination. Rooms were spacious enough and bathrooms were modern with a large shower area and tub. They do have a fitness room but I didn't have time to check it out. We really would have liked a pool, even a small one, to relax in at the end of our busy sightseeing days. I also would have liked a self-service laundry room in the hotel.
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Date of stay: August 2022
Rooms
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Room Tip: Request non-train view if train noise bothers you
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Angie T wrote a review Jun 2022
Singapore55 contributions49 helpful votes
+1
Excellent location being near to the Shinagawa Station and walking access to many restaurants. Though the hotel is located in a business area, the interior of the hotel is quiet and peaceful. Facilities are adequate and well maintained. Good daily Breakfast selection especially the pastries & egg station. All the service staff were friendly n helpful. Thanks for making this an enjoyable stay, after a 2.5 years Covid break.
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Date of stay: June 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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medhat-elaraby wrote a review May 2022
Cairo, Egypt1 contribution
excellent location just few steps from Shinagawa station size of the hotel and location from the 26th floor in East 1 tower , make it very quite . second to none service , from concierge to housekeeping to room service , all are very professional and with consistent service level . beds and pillows are extremely comfortable .
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Date of stay: May 2022
Value
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Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Takahiro Nishi wrote a review Feb 2022
1 contribution
The rooms were very clean and the employees were courteous and supportive during our stay. I was able to spend a special time that was different from my daily life. Another high point was the fact that the room was available and they upgraded it for free.
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Date of stay: February 2022
Location
Cleanliness
Service
Room Tip: Rooms on the east side are best view.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
$225 - $280 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the strings by intercontinental tokyo hotel minato, intercontinental hotel minato
LOCATION
JapanKantoTokyo PrefectureTokyoMinatoShinagawa / Gotanda / Shinagawa / Kamata / Haneda
NUMBER OF ROOMS
203
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Frequently Asked Questions about InterContinental the Strings Tokyo, an IHG Hotel
Which popular attractions are close to InterContinental the Strings Tokyo, an IHG Hotel?
Nearby attractions include T-Joy Prince Shinagawa (0.3 miles), Ecute Shinagawa (0.1 miles), and Nikon Museum (0.2 miles).
What are some of the property amenities at InterContinental the Strings Tokyo, an IHG Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at InterContinental the Strings Tokyo, an IHG Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at InterContinental the Strings Tokyo, an IHG Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at InterContinental the Strings Tokyo, an IHG Hotel?
Yes, a parking garage, paid private parking nearby, and paid public parking on-site are available to guests.
What are some restaurants close to InterContinental the Strings Tokyo, an IHG Hotel?
Conveniently located restaurants include Tsubame Grill (Shinagawa-Ekimae), Kura Sushi Shinagawa Ekimae, and Tetsu Ramen.
Are there opportunities to exercise at InterContinental the Strings Tokyo, an IHG Hotel?
Yes, guests have access to a fitness center, a sauna, and locker rooms available in the fitness center during their stay.
Does InterContinental the Strings Tokyo, an IHG Hotel have airport transportation?
Yes, InterContinental the Strings Tokyo, an IHG Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at InterContinental the Strings Tokyo, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does InterContinental the Strings Tokyo, an IHG Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at InterContinental the Strings Tokyo, an IHG Hotel?
The staff speaks multiple languages, including English and Japanese.