Very well-kept property with guestrooms, main lobby and restaurants fully renovated. Service is thoughtful and warmth. The entire property is highly well-maintained and super clean! Location is strategic especially if you are travelling to other parts of japan, it is just right next to Shinagawa station.
We have been impressed by location, equipment, style and service of the hotel. Since we traveled by train and plane, the location to the Shinagawa station (JR line/Keikyu line) within 5 min. on foot was excellent. We will book the hotel again.
Great location right by Shinagawa Station with wide variety of trains including Shinkansen and Narita Express. 7/11 at the bottom of the elevator for quick bits, beverages, sundries. Room and bed comfortable . Bathroom with waterfall shower but no tub. Small fitness center. Lots of concrete in this neighborhood so limited strolling options. Stay here for the proximity to the station to go other places.
Location, style, food, views, service - everything was fantastic. Felt a little bit like a secret hideaway with hidden doors to the EV and Club Lounge. Club lounge was fabulous also for private meetings in an neutral space, especially when combining family trip and business.
The check in experience and service follow up was the worst I had compare to any other 5 stars I stayed in any countries. As a diamond elite member, stayed more than 80 nights at IHG hotels, the way of communication and attitude I experienced was just horrible. For the suites upgrade, it’s usually free for me in other countries and even the intercontinental ANA in Tokyo. The strings asked me to pay for upgrade when I check in and at the first place the lady told me it’s 2000 yen per night, as the rate was not significant so I asked twice is it confirmed it’s 2000 yen per night, and answer was yes. Surprisingly I was told to pay 12,000yen per night when I check out. What’s more surprised there were 2000 yen written on the check in note paper which kept by the hotel, it was added “1” in front of the 2000yen without my notice. And the manager insisted me to pay, can’t argue too much and they were like being sooooo kind of offered me a little discount. If they have told me the correct number at the beginning, I could just use my confirmed suites upgrade reward. And they certainly did not admit that they did wrong communication to me. Another ridiculous part was that for my almost two weeks stay, I made in 3 bookings due to business schedule changes, one of the booking was 1 night weekend stay and they missed that booking in system at the check in, so told me the room I already stayed in it’s not available on weekend for me, I have to move to the other room. I have to move twice for staying at the same hotel for the mistakes the staff made, and I chose move to Kimpton for the weekend. That’s what the above upgrade charges drama happened at my first check out. Still have another week stay with intercontinental strings, I would pray to have smooth check in and check out with NO LIE NO WRONG info again!!! Worst counter service! However, for lounge members, there’s nice breakfast served at lounge (just serving it very slow), very nice happy hour with canapés and all kinds of drinks(alcoholic). The view is nice. Room a bit old but good for business travellers. Next time, I probably would go with Edition Tokyo or other Marriott series in Tokyo, as I’m also a Marriott Bonvoy platinum member. The service from Edition Tokyo was just lovely, pleasant, with greetings and nice dessert in room. For a diamond elite member, intercontinental Tokyo hotels offered no welcome messages in room, just nothing. Just like any walk in guest…probably because I’m not local.…
This hotel is absolutely amazing! The staff is wonderful and well trained. The rooms are exquisite, large and excellent view. Rebecca the GM is a very hands on manager and interacts with her customers and makes you feel special. Tom McKinley
We stayed here for a few nights for our final leg of our Japan family vacation. This is a wonderful hotel, centrally located and very convenient. Very clean, modern and I'm guessing caters to international/Western travelers including business trips. Some highlights: Hotel is located in the tower above the Shinagawa station so getting to the subway, Shinkansen, etc. is very easy, even for first-timers to Japan. There is a 7-Eleven right downstairs. We didn't explore any restaurants outside of the hotel so can't speak to that. The hotel restaurants are very good. Breakfast buffet was the best we had out of the 3 hotels that we stayed out with a wide assortment of Japanese and Western items and a custom egg/omelette station. They even have a fancy Balmuda toaster oven which was amazing to try out! The teppanyaki restaurant was delicious, although very pricey, but worth the splurge if you can while on vacation. The Italian restaurant was fine, nothing too special but good for a hotel restaurant. We did in-room dining the first night because we arrived late and was pleasantly surprised at the full menu to choose from and how quickly our food arrived. In fact, the fact that they offered in-room dining at all was a huge plus. The two other hotels we stayed at did not offer it and also did not permit us to bring coffee or breakfast items back up to the room (maybe for Covid reasons). We had rooms on the top floors, facing the train tracks, which was fine for us. Having lived in Manhattan for many years, I enjoyed the view of the trains and hearing the sounds of the tracks late into the evening. But I can see how that might not be ideal for some travelers. My kids liked it too as we live in the suburbs so this big city stuff was all exciting for them. It seems connecting rooms/suites are not a thing in Japan because none of our hotels offered that as an option for our family of 5. So we split up into two rooms on two different floors which wasn't ideal. We made it work but if we needed to get something from one of the suitcases or whatever, it was just a little extra coordination. Rooms were spacious enough and bathrooms were modern with a large shower area and tub. They do have a fitness room but I didn't have time to check it out. We really would have liked a pool, even a small one, to relax in at the end of our busy sightseeing days. I also would have liked a self-service laundry room in the hotel.…
Excellent location being near to the Shinagawa Station and walking access to many restaurants. Though the hotel is located in a business area, the interior of the hotel is quiet and peaceful. Facilities are adequate and well maintained. Good daily Breakfast selection especially the pastries & egg station. All the service staff were friendly n helpful. Thanks for making this an enjoyable stay, after a 2.5 years Covid break.
excellent location just few steps from Shinagawa station size of the hotel and location from the 26th floor in East 1 tower , make it very quite . second to none service , from concierge to housekeeping to room service , all are very professional and with consistent service level . beds and pillows are extremely comfortable .
The rooms were very clean and the employees were courteous and supportive during our stay. I was able to spend a special time that was different from my daily life. Another high point was the fact that the room was available and they upgraded it for free.