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2-1-1 Nihonbashi Muromachi, Chuo 103-8328 Tokyo Prefecture
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Traveler (2133)
Room & Suite (849)
Dining (233)
What is Travelers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travelers and are ranked in the top 1% of properties worldwide.
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Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 02/01/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Mandarin Oriental Tokyo
Updated 02/01/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#7 of 146 hotels in Chuo
Location
4.7
Cleanliness
4.9
Service
4.8
Value
4.2
2022 Travelers' Choice Best of the Best
With our covetable Nihonbashi address, we are closely located to some of Tokyo's most prominent business addresses and attractions. Blending futuristic luxury with an extraordinary sense of space, our rooms and suites capture the very essence of Japanese style and design. We offer an extensive choice of restaurants and bars with an enticing mix of mouth-watering cuisine, delicious drinks and stunning interior design. Don't miss out to visit our Spa situated on the 37th floor - a truly luxurious retreat offering a range of relaxing and rejuvenating treatments and therapies. From meetings to conferences, special occasions and weddings, we have the capacity, experience and technology to help every event run smoothly.
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Property amenities
Paid private parking on-site
Free internet
Hot tub
Fitness Center with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Airport transportation
Business Center with Internet Access
Parking
Wifi
Paid wifi
Fitness / spa locker rooms
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Complimentary Instant Coffee
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Full body massage
Head massage
Manicure
Massage
Pedicure
24-hour security
Baggage storage
Chapel / shrine
Concierge
Gift shop
Newspaper
Shops
Butler service
Doorperson
First aid kit
Umbrella
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air purifier
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Hair dryer
Room service
Safe
Minibar
Flatscreen TV
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Room types
City view
Non-smoking rooms
Suites
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
Modern
Languages Spoken
English, Chinese, German, Japanese and 1 more
2540Reviews35Q+A100Room tips
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Most Recent
Linda wrote a review Jul 2022
Los Angeles, California17 contributions15 helpful votes
+1
The Mandarin Oriental in Tokyo is a true 5 star hotel, among the best in the world! If I could rate it higher I would. This wasn’t just a hotel, they offered my son and I an incredible experience. This was my third visit to the Mandarin Oriental in Tokyo, and each time they’ve exceeded my expectations. Niko, the Room Manager, who I contacted prior to my stay by e-mail, always responded quickly and accommodated me like no other! He’s been there for all three of my visits and it’s wonderful to see the same smiling, friendly face. The service there is impeccable and so is the cleanliness. It’s like no hotel I’ve ever experienced before and I’ve stayed in 5 star hotels all over the world. The rooms are gorgeous, and generous in size, and the suites are magnificent! All with an outstanding view of Tokyo from every room, even the bathroom! The food was delicious and the overall ambiance of the hotel was lovely. Osamu Okazaki, the Assistant Manager and Shogo Shibuya, also an Assistant Manager helped us celebrate this very special occasion. I hadn’t seen my son, who lives in Tokyo, for 18 months due to the pandemic, so we were celebrating his birthday as well as our reunion. With the incredible assistance of the Mandarin Oriental staff, this was truly a special visit, one that I will always treasure.
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Date of stay: June 2022Trip type: Traveled with family
Room Tip: The higher floors have an even better view of Tokyo
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from MO TYO, General Manager at Mandarin Oriental Tokyo
Responded Jul 4, 2022
Dear Linda, First, let me just say what a great pleasure it was to have you once again with us, and thank you for taking the time to write such a lovely review on TripAdvisor. We are pleased to learn that you had a memorable stay and were satisfied with our service. Your positive feedback especially your particular recognition to Niko , Osamu and Shogo have been passed along, and the whole team is very thrilled to know that you were pleased with the overall service and had a wonderful time with your son. We are delighted that we were able to contribute in making your trip to Tokyo an enjoyable experience, and we will continue to carry forward our service principles for the comfort and satisfaction of our guests. Again, thank you for taking the time to share your kind review. I look forward to the pleasure of welcoming you back to the hotel for another memorable stay. Yours sincerely, Igor Apraiz Hotel Manager Mandarin Oriental, Tokyo
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qht wrote a review Jul 2022
1 contribution
My biggest regret staying at the Mandarin Oriental is that it makes it harder to stay anywhere else. From the moment we arrived, the service was impeccable and the quality of the room (especially the bed) was top notch. What separates MO from other high end hotels are the little things. Knowing that we were bringing a toddler, the room was child-proof and there were toys and a kid-sized toothbrush waiting for us. Shout-out to Niko Penttinen who brought us to our room. Looking smart in his suit, he poured us glasses of champagne and patiently explained all the room amenities and electronics, making sure we had everything we needed. I would recommend the MO for anyone who wants a special stay while in Tokyo.
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Date of stay: June 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from MO TYO, General Manager at Mandarin Oriental Tokyo
Responded 4 weeks ago
Dear qht211, Thank you for taking the time to share your positive review following your stay at Mandarin Oriental, Tokyo. I am delighted to learn that you have enjoyed your stay with your child at our hotel. It is truly wonderful to read such positive feedback toward our arrangement of kids amenities in the room, and also your particular recognition to Director of Rooms Niko Penttinen. I look forward to sharing your kind words with him as well as the whole team as I am sure those will further motivate them to fulfil our mission to completely delight and satisfy all our guests. I look forward to the pleasure of welcoming you back to the hotel for another memorable stay. Yours sincerely, Igor Apraiz Hotel Manager Mandarin Oriental, Tokyo
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LynK wrote a review Jul 2022
9 contributions16 helpful votes
I stayed at Mandarin Tokyo before with family and had amazing stays. This time I stayed with friends. Shogo san helped us with the check-in and it was very smooth. The room was beautifully setup for us with amazing view and a bottle of Champaign, the perfect way to start the staycation with friends, thank you so much Niko! The dinner at Pizza Bar was incredible, huge thanks to Pao and Eita san for looking after us. The cocktails at the bar was great way to finish the day. Thanks to Nao san and Yee san for smooth check-out! Thank you all for such a great stay, will come back soon!
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Date of stay: July 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from MO TYO, General Manager at Mandarin Oriental Tokyo
Responded 4 weeks ago
Dear Jiyoung K, Thank you for taking the time to share your positive review following your recent experience at Mandarin Oriental, Tokyo. I am delighted to learn that you have enjoyed your stay and dining experience with your friends at our hotel. It is truly wonderful to read such positive feedback, especially your recognition to Shogo, Niko, Eita, Paolo, Yee and Nao have been shared with them. the whole team is very thrilled to know that we were able to contribute to making your stay an enjoyable one. Thank you once again for your kind review. We look forward to the pleasure of welcoming you back to the hotel in near future. Yours sincerely, Igor Apraiz Hotel Manager Mandarin Oriental, Tokyo
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KH wrote a review Jul 2022
Tokyo, Japan2 contributions2 helpful votes
As the borders are slowly opening up, we're still reluctant to travel primarily because of our wild 20-month-old son. Staycation in Tokyo was a perfect idea! We were greeted so warmly by EVERY single staff as soon as we stepped in the hotel facility. Our son was so excited that he got his fingers stuck in the elevator door for a few seconds. As soon as he started crying, Chris-san (?) at the reception came to hand us a cold patch. We were so touched. Our room was child proofed and even a teepee was set up!!! Our son LOVED it and wouldn't leave. Fresh fruits, welcome drinks & handwritten message cards by Mr. Penttinen and Mr/Ms. Hwang in English AND Korean! Superb service and personal touch meant so much. We especially loved the bed and even looked it up on MO merch website. haha. Thank you so much for everything, MO!!!
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Date of stay: June 2022
Value
Location
Service
Room Tip: Absolutely go for a room with a view of Tokyo Sky Tree!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from MO TYO, General Manager at Mandarin Oriental Tokyo
Responded 4 weeks ago
Dear Kyung Hee H, Thank you for taking the time to share your positive review following your recent Staycation at Mandarin Oriental, Tokyo. We are pleased to learn that you had enjoyed your stay and our arrangement for your son. Your positive feedback to our colleagues especially Chris, Niko and Hwang have been passed along. We are delighted that we were able to contribute to making your stay an enjoyable one, and we will continue to carry forward our service principles for the comfort and satisfaction of our guests. Again, thank you for taking the time to share and inspire. We look forward to the pleasure of welcoming you back to the hotel in near future. Yours sincerely, Igor Apraiz Hotel Manager Mandarin Oriental, Tokyo
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LaurenPC9 wrote a review May 2022
Manhattan Beach, California37 contributions19 helpful votes
One of my favorite hotels I’ve stayed at! The service was wonderful and the hotel and location were perfect, very central to town and easy access to public transportation or cabs, The breakfast and restaurants were fantastic, we loved the hotel and didn’t want to leave. I highly recommend!
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Date of stay: February 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from MO TYO, General Manager at Mandarin Oriental Tokyo
Responded May 13, 2022
Dear LaurenPC9 Thank you for taking the time to share your positive review following your stay at Mandarin Oriental, Tokyo. I am delighted to learn that you have enjoyed your stay and dining experience at our hotel. It is truly wonderful to read such positive feedback. I look forward to sharing your kind words with the whole team as I am sure those will further motivate them to fulfil our mission to completely delight and satisfy all our guests. I look forward to the pleasure of welcoming you back to the hotel for another memorable stay. Yours sincerely, Igor Apraiz Hotel Manager Mandarin Oriental, Tokyo
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yumibuni wrote a review Apr 2022
Taipei, Taiwan11 contributions9 helpful votes
Wonderful and comfortable stay even with small children. Every hotel staff you meet is very professional and fun to interact with, but at the same time, chic and spacious room has a pass-through closet which allows to receive amenity without human contact, so the stay is more easier not just during Covid but also when you can't rush to open door while looking after children. Special thanks to.. Reception Kobayashi-san for smooth check-in and out Bell Girl Watanabe-san for swiftly delivering our suitcase Restaurant Reservation Kunimi-san for arranging wonderful course dinner In Room Dining Yamamoto-san for setting the heavy table nicely In Room Dining Fujii-san for a photo surprise Reservation team for assisting comfortable stay preparation Housekeeping team for preparing our "home" with sweet touch Chef team for amazing meal I was also very touched by the sustainability effort that the hotel is making such as wooden tooth brush, glass water bottles, and plastic free cosmetic kit. I hope this will continue on. 小さい子供連れでしたが、大変快適に過ごすことができました。 お会いしたホテルスタッフ皆様には大変よくしていただき、また部屋にも折り紙の飾りがあったりと、随所で温かみを感じることができました。 便利なのが部屋にあるパススルークローゼット、これを使えば非対面で物の受け渡しができるので、コロナ禍でも、子連れですぐにドアに駆けつけられないような状態でも、安心して対応することができます。 昨今ホテルアメニティもサスティナビリティも気になるところですが、ここは木製歯ブラシ、水はガラス瓶、頼むと持ってきてもらえる化粧水セットもプラスティック不使用のもので素晴らしい取り組みだと思います。
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Date of stay: March 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from MO TYO, General Manager at Mandarin Oriental Tokyo
Responded Apr 20, 2022
Dear yumibuni, Thank you for taking the time to share your positive review following your stay at Mandarin Oriental, Tokyo. We are delighted to learn that you had a pleasant stay and were satisfied with our service. Your positive feedback in regard to pass-through closet and our sustainable effort are much appreciated. It is truly wonderful to read such positive feedback, especially your recognition to our colleagues. I look forward to sharing your kind words with them as well as the whole team as I am sure those will further motivate them to fulfil our mission to completely delight and satisfy all our guests. Thank you once again for your kind review. We look forward to the pleasure of welcoming you back to the hotel in near future. Yours sincerely, Igor Apraiz Hotel Manager Mandarin Oriental, Tokyo
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wongwlb wrote a review Apr 2022
Singapore, Singapore3 contributions
Booked a one-night staycation for my partner and I. Great service from check-in to check-out, and the breakfast was sumptuous. Big shoutout to staff Nao Kobayashi and Niko Penttinen for ensuring we had a great experience at the Mandarin. They gave us a room with the perfect view of the expansive Tokyo skyline and also provided interesting recommendations of what to do around the city during Sakura season.
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Date of stay: April 2022
Rooms
Service
Sleep Quality
Room Tip: Suite rooms are very spacious considering its location in Tokyo
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from MO TYO, General Manager at Mandarin Oriental Tokyo
Responded Apr 4, 2022
Dear wongwlb Thank you for taking the time to share your positive review following your recent experience at Mandarin Oriental, Tokyo. We are pleased to learn that you had a memorable stay and enjoyed breakfast at our hotel. It is truly wonderful to read such positive feedback, especially your particular recognition to Nao Kobayashi and Niko Penttinen. I look forward to sharing your kind words with them as well as the whole team as I am sure those will further motivate them to fulfil our mission to completely delight and satisfy all our guests. Thank you once again for your kind review. We look forward to the pleasure of welcoming you back to the hotel in near future. Yours sincerely, Igor Apraiz Hotel Manager Mandarin Oriental, Tokyo
Read more
Naomi wrote a review Jan 2022
Minato, Japan1 contribution
From check-in to check-out, the staff were on point, accommodating, and helpful in every sense. The food—room service dinner and in-room breakfast—did not disappoint; every dish was carefully crafted and thoughtful in taste and presentation. The room itself and amenities were nothing short of excellent, and we were given a room facing the Tokyo Sky Tree at check-in, which was very helpful as it was a rainy weekend and we spent the whole stay inside. Overall, we were thoroughly impressed, and would certainly like to stay at the MO Tokyo again if given the chance!
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Date of stay: October 2021Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from MO TYO, General Manager at Mandarin Oriental Tokyo
Responded Jan 11, 2022
Dear Naomi Thank you for taking the time to share your positive review following your recent experience at Mandarin Oriental, Tokyo. We are delighted to learn that you had a pleasant stay and were satisfied with the hotel’s service. Your inspiring comments are much appreciated, and we are thrilled that we were able to contribute in making your stay an enjoyable one. We look forward to the pleasure of welcoming you back to the hotel in near future. Yours sincerely, Igor Apraiz Hotel Manager Mandarin Oriental, Tokyo
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asamire00 wrote a review Dec 2021
Setagaya, Japan4 contributions
+1
Stayed for one night and everything was just perfect. We started off with dim sum lunch at Sense. Everything was delicious, perfect view of Tokyo with Sky tree and the friendly service made the experience unforgettable. The room also had an amazing view overlooking Tokyo. It was attended to the very minute detail, very clean and had everything you can ask for. Next morning, we had breakfast as room service. Again everything was great but the breads were particularly good! We finished our stay with lunch at Pizza bar. Watching the chef make the pizza over the counter added a special touch to the delicious pizza. Loved the hand made ice cream as well. Overall we had a great relaxing time and hope to make another visit soon.
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Date of stay: November 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from MO TYO, General Manager at Mandarin Oriental Tokyo
Responded Dec 27, 2021
Dear Asako M, Thank you for taking the time to share your positive review following your recent experience at Mandarin Oriental, Tokyo. We are delighted to learn that you had a pleasant stay and enjoyed dining experience at our hotel. Your inspiring comments are much appreciated, and we are thrilled that we were able to contribute in making your stay an enjoyable one. We look forward to the pleasure of welcoming you back to the hotel in near future. Yours sincerely, Igor Apraiz Hotel Manager Mandarin Oriental, Tokyo
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Angela H wrote a review Dec 2021
6 contributions
I always have a wonderful time here in Tokyo MO💕 We came here to celebrate our anniversary and Christmas. The hotel surprised us with the strawberry cakes after we checked in. It was very sweet and thoughtful of them❤️ The bed was super comfortable!🤩We really had a relaxing and good time here!😊 Will definitely visit again
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Date of stay: December 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from MO TYO, General Manager at Mandarin Oriental Tokyo
Responded Dec 24, 2021
Dear AngelaHsinyi, Thank you for taking the time to share your positive feedback following your recent experience at Mandarin Oriental, Tokyo. We are delighted to learn that you had a pleasant stay and were satisfied with our service. Your inspiring comments are much appreciated, and we are thrilled that we were able to contribute in making your stay an enjoyable one. We look forward to the pleasure of welcoming you back to the hotel for another memorable experience. Yours sincerely, Igor Apraiz Hotel Manager Mandarin Oriental, Tokyo
Read more
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PRICE RANGE
$367 - $540 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mandarin oriental, tokyo hotel chuo, mandarin oriental hotel tokyo, mandarin oriental chuo, mandarin tokyo, chuo mandarin oriental
LOCATION
JapanKantoTokyo PrefectureTokyoChuoGinza / Tokyo Nihonbashi / Tokyo Station / Ginza / Nihonbashi
NUMBER OF ROOMS
179
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Frequently Asked Questions about Mandarin Oriental Tokyo
Which popular attractions are close to Mandarin Oriental Tokyo?
Nearby attractions include Nihombashi Mitsukoshi Main Store (0.09 miles), Bank of Japan Currency Museum (0.1 miles), and Nihonbashi Bridge (0.2 miles).
What are some of the property amenities at Mandarin Oriental Tokyo?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at Mandarin Oriental Tokyo?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Mandarin Oriental Tokyo?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Mandarin Oriental Tokyo?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Mandarin Oriental Tokyo?
Conveniently located restaurants include Tapas Molecular Bar, Tendon Kaneko Hannosuke Nihombashi Honten, and K'shiki.
Are there opportunities to exercise at Mandarin Oriental Tokyo?
Yes, guests have access to a fitness center, a sauna, and locker rooms available in the fitness center during their stay.
Does Mandarin Oriental Tokyo have airport transportation?
Yes, Mandarin Oriental Tokyo offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Mandarin Oriental Tokyo located near the city center?
Yes, it is 1.0 miles away from the center of Chuo.
Are any cleaning services offered at Mandarin Oriental Tokyo?
Yes, dry cleaning and laundry service are offered to guests.
Does Mandarin Oriental Tokyo offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.