Mandarin Oriental Tokyo
2,505 reviews
#5 of 147 hotels / ryokan in Chuo
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2-1-1 Nihonbashi Muromachi, Chuo 103-8328 Tokyo Prefecture
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Room & Suite (810)
Dining (196)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Hand sanitizer available to guests & staff
- Stay-at-home policy for staff with symptoms
- Regularly sanitized high-traffic areas
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Updated 10/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Mandarin Oriental Tokyo
Updated 10/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#5 of 147 hotels in Chuo
Location
Cleanliness
Service
Value
Travelers' Choice
Mandarin Oriental, Tokyo's visionary design and award-winning service has been recognised as the epitome of sophisticated luxury in the city. Superbly located in the prestigious financial district within the historical and cultural centre of Tokyo, the first Mandarin Oriental Hotel Group property in Japan embodies the best of contemporary and time-honoured architectural splendour. The hotel features 179 luxuriously appointed guest rooms and suites, ten restaurants and bars and an award-winning spa situated within the soaring, Cesar Pelli-designed Nihonbashi Mitsui Tower. The site offers spectacular views of the city skyline while providing access to stately banquet and conference facilities within the adjacent Mitsui Main Building, a Japanese cultural-heritage property.
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Property amenities
Paid private parking on-site
Free internet
Hot tub
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Babysitting
Children Activities (Kid / Family Friendly)
Parking
Wifi
Paid wifi
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Airport transportation
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Full body massage
Head massage
Massage
Salon
24-hour security
Baggage storage
Chapel / shrine
Concierge
Currency exchange
Gift shop
Newspaper
Shops
Butler service
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Bathrobes
Air conditioning
Fireplace
Housekeeping
Room service
Minibar
Flatscreen TV
Safe
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Family
Languages Spoken
English, Chinese, German, Japanese and 1 more
Location
Full view
100Great for walkers
Grade: 100 out of 100
918Restaurantswithin 0.3 miles
96Attractionswithin 0.3 miles
Contact
2-1-1 Nihonbashi Muromachi, Chuo 103-8328 Tokyo Prefecture
Name/address in local language
Getting there
Rental CarsSee all Chuo rental cars
2505Reviews35Q+A100Room tips
Reviews
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Popular mentions
お部屋からは、富士山の頂上あたりがきれいに見えました。高速道路や電車が走っているのをみるのもなかなか楽しかったです。コロナ禍ですので比較することはできませんが、ケシキの朝食も東京駅周りの他の５つ星ホテルには劣るかもしれませんが、まずまずでした。外資系にしてはスタッフも気が利いていてよかったです。 ただ、このホテルは、私には、上の階の子供の足音がうるさすぎでダメでした。わざわざ１０万円近くはらって不眠になるとは、とほほです。。。
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Date of stay: August 2021
Cleanliness
Service
Sleep Quality
Room Tip: You had better request a quiet room at check-in. Otherwise, your stay could be miserable like ours.
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Helpful
Response from MO TYO, General Manager at Mandarin Oriental Tokyo
Responded 3 weeks ago
ともとん さま 過日はマンダリン オリエンタル 東京へご宿泊いただき、誠にありがとうございます。 また、滞在のご感想をご投稿いただき、重ねてお礼を申しあげます。 しかしながらこの度のご宿泊では、上階からの不快な音により、快適な空間をご提供することができず、大変申し訳ございませんでした。 今回頂戴したご意見は、担当部署に申し伝え、サービス向上・改善を徹底してまいります。 ともとんさまにおかれましては、この度の事何卒ご容赦ご寛容賜り、引き続きご愛顧くださいますようお願い申しあげます。 ともとんさまのまたのお越しをスタッフ一同、お待ち申し上げます。 マンダリン オリエンタル 東京 ホテルマネージャー イゴール アプライズ
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It's actually been a while since my last stay . . so my review may be out of dated . . Stayed for 4 nights. Tokyo sky tree view! Love it! Great breakfast . . . nice location . . Big bathtub . . . luxurious and spacious room . . . Overall one of my best experience in any hotel I have ever stayed in
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Date of stay: September 2020
Location
Service
Sleep Quality
1 Helpful vote
Helpful
Response from MO TYO, General Manager at Mandarin Oriental Tokyo
Responded Aug 17, 2021
Dear Thomas R Thank you for taking the time to share your positive review following your stay at Mandarin Oriental, Tokyo. We are delighted to learn that you had a pleasant stay with us. Your inspiring comments are much appreciated, and we are thrilled that we were able to contribute in making your trip to Tokyo an enjoyable one. We look forward to the pleasure of welcoming you back to the hotel for another memorable stay. Yours sincerely, Igor Apraiz Hotel Manager Mandarin Oriental, Tokyo
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It was a great time with my friend. Nice location close to Takashimaya and Mitsukoshi. You can enjoy Airplay in the guest guest, and Bose speaker was very good to enjoy music with the friend. The staffs were very helpful with best hospitality mind.
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Date of stay: July 2021Trip type: Traveled with friends
1 Helpful vote
Helpful
Response from MO TYO, General Manager at Mandarin Oriental Tokyo
Responded Jul 20, 2021
Dear Keito416 Thank you for taking the time to share your positive review following your recent experience at Mandarin Oriental, Tokyo. We are delighted to learn that you had a pleasant stay with us. Your inspiring comments are much appreciated, and we are thrilled that we were able to contribute in making your stay an enjoyable one. We look forward to the pleasure of welcoming you back to the hotel for another memorable experience. Yours sincerely, Igor Apraiz Hotel Manager Mandarin Oriental, Tokyo
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The room was spacious and beautiful. Service was exceptional.The Pizza Bar was terrific. They also kindly prepared a humidifier when we requested. Breakfast was healthy and very tasty, too. Special thanks to Iris, who works at Spa. She was very kind, sociable and full of hospitality. She kindly explained the details of SPA and answered every question we asked. She is the reason why we became the Fan of MO Tokyo!
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Date of stay: May 2021Trip type: Traveled as a couple
2 Helpful votes
Helpful
Response from MO TYO, General Manager at Mandarin Oriental Tokyo
Responded Jun 15, 2021
Dear touchan22 Thank you for taking the time to share your positive review following your stay at Mandarin Oriental, Tokyo. I am pleased to learn that you had a memorable stay and enjoyed our service as well as dining experience at The Pizza Bar on 38th and our breakfast. It is truly wonderful to read such positive feedback, especially your particular recognition to Iris Huang, Spa Concierge. I look forward to sharing your kind words with her as well as the whole team as I am sure those will further motivate them to fulfil our mission to completely delight and satisfy all our guests. Thank you once again for your kind review. We look forward to the pleasure of welcoming you back to the hotel in near future. Yours sincerely, Igor Apraiz Hotel Manager Mandarin Oriental, Tokyo
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We went to the cake shop and was completely amassed with the quality of the cakes and also the professionalism of the staff. There was a line outside waiting for their famed kumo cake and we got to try one too and it was unbelievable. We recommend this as probably the best cake shop in Tokyo.
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Date of stay: April 2021Trip type: Traveled with friends
Helpful
Response from MO TYO, General Manager at Mandarin Oriental Tokyo
Responded Jun 10, 2021
Dear Tourist584173 Thank you for taking the time to share your positive review following The Mandarin Oriental Gourmet Shop. We are delighted to learn that you had enjoyed our signature cake “Kumo” and were satisfied with our service. Your inspiring comments are much appreciated, and we are thrilled that we were able to contribute in making your experience an enjoyable one and we well continue to carry forward our service principles for the satisfaction of our guests. We look forward to the pleasure of welcoming you back to The Mandarin Oriental Gourmet Shop as well as Mandarin Oriental, Tokyo. Yours sincerely, Igor Apraiz Hotel Manager Mandarin Oriental, Tokyo
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PRICE RANGE
$680 - $1,403 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mandarin oriental, tokyo hotel chuo, mandarin oriental hotel tokyo, mandarin oriental chuo, mandarin tokyo, chuo mandarin oriental
LOCATION
JapanKantoTokyo PrefectureTokyoChuoGinza / Tokyo Nihonbashi / Tokyo Station / Ginza / Nihonbashi
NUMBER OF ROOMS
179
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Claim Your Listing Frequently Asked Questions about Mandarin Oriental Tokyo
Which popular attractions are close to Mandarin Oriental Tokyo?
Nearby attractions include Nihombashi Mitsukoshi Main Store (0.09 miles), Bank of Japan Currency Museum (0.1 miles), and Nihonbashi Bridge (0.2 miles).
What are some of the property amenities at Mandarin Oriental Tokyo?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at Mandarin Oriental Tokyo?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Mandarin Oriental Tokyo?
Guests can enjoy an on-site restaurant, a lounge, and free instant coffee during their stay.
Is parking available at Mandarin Oriental Tokyo?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Mandarin Oriental Tokyo?
Conveniently located restaurants include Tapas Molecular Bar, Tendon Kaneko Hannosuke Nihombashi Honten, and K'shiki.
Are there opportunities to exercise at Mandarin Oriental Tokyo?
Yes, guests have access to a fitness center, a sauna, and locker rooms available in the fitness center during their stay.
Does Mandarin Oriental Tokyo have airport transportation?
Yes, Mandarin Oriental Tokyo offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Mandarin Oriental Tokyo located near the city center?
Yes, it is 1.0 miles away from the center of Chuo.
Are any cleaning services offered at Mandarin Oriental Tokyo?
Yes, dry cleaning and laundry service are offered to guests.
Does Mandarin Oriental Tokyo offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.