On the plus side the hotel is amazingly convenient - 5 mins walk to Ginza, right next to the imperial palace, and service truly old school exemplary (the reception person walked me up to the room after checking me in) but it truly feels like walking into a time warp. The room looks right out of the 80s (though still in great shape) and you can see the target clients age group (the bathroom had a sitting stool). This was maybe a border line 4 but what pushed it down for me is that the gym does not open till 8am. Of course a run around the imperial palace is always an option but one does like to have the flexibility.
Luckily, I stayed at this hotel a few times in the past and was always impressed with their professional and heartful service. After the pandemic (still “during” in Japan…), their quality service was not changed. Imperial Hotel is one of the most luxurious hotels in Tokyo, situated near the Imperial Palace and the Ginza district (classy dinning, shopping and office area). There are some other pricy hotels –both international and Japanese—in the area, but I believe that Imperial Hotel is the one and only which can treat you with Japanese traditional hospitality developed over the long history. Due to its long history, some guests may find their facilities a little aged and old-fashion (A large-scale renovation from 2024-2036 is planned according to the hotel's web-site). I enjoyed it as part of the charm of the hotel. Our room was super clean and hygienic, and I describe it well-maintained antique. The price for the luxury was not small and far above our usual standard for holiday stays; however, the value of what we received—not only the room and facilities but also how we were treated by the staff—was much more valuable than what we paid. I am confident that we cannot find the same quality in the service of any other hotel with any price in the world. I would not miss another opportunity to stay at the hotel when I am in Tokyo next time. …
I just came back in Tokyo in 5 year and everything are the same staff still nice and warm I got back building and hight floor so I got Ginza view it so nice and breakfast is so good cause chef had passion on it
Finally get to stay at my number one dream hotel in Japan: Imperial Hotel Tokyo, which just opposite the Hibiya Park. This legendary hotel is the first western style hotel in Japan and this year they are celebrating their 130 years anniversary. Their service and the room? Perfect. Had a lunch at the hotel's restaurant: Tokyo Nadaman: this Japanese restaurant marked their 190 years anniversary this year and there also have a branch here in this hotel, nice food and service. Imperial Bar Aqua: unfortunately the Old Imperial Bar is temporarily closed but they have another bar open at the top floor and I got the chance to try their delicious Imperial Cocktail with great night view of Ginza. Breakfast: guest can choose between having their breakfast in the room or the restaurant due to COVID precaution. I choose the restaurant at Parkside with American breakfast, the service is great but the food is average though. My only regret is that I only stayed here for one night. I will definitely come to stay here again when I got the chance to visit Tokyo again.…
Went to the beautiful restaurant where waitress wear kimono. we had lunch in private room ,wall was covered by washi paper & palace view Everything was delicate taste & quality service Can’t ask more.
Oldest hotel in Tokyo! The hotel itself is located next to Ginza in the center of Tokyo, which is very convenient for shopping, very beautiful surroundings, the rooms are well-equipped, clean and tidy, the service is impeccable, definitely up the Japanese standards.
Unlike all other luxury hotels around the world booked through Hotwire, The Imperial Hotel is not refunding through Hotwire. When this pandemic is over people need to Suport those hotel chains that show compassion by giving full refunds to those people who can not Possably get to there destination by no full of their own. People need to make that extra effort to support not only Hotel chains showing compassion but any business that is doing its bit in helping the world get through this !!
It has to be said that the Imperial is a a little dated and would benefit from a refit (I understand this has happen on the "Imperial Floor"). The employees are well trained, attentive and helpful but the rooms are a little tired and the public areas do require some modernisation. As with many Tokyo hotels, they certainly know how to charge.
1)Amazing service: I had a couple of unexpected complications during my stay and the folks at the front desk and the service department could not be more helpful. 2) The gym has a good city view. 3) GREAT location - many restaurants close by, walking distance from GINZA, easy subway access. central location to everything. 4) Airport Limo bus stop from Narita airport. You can purchase your return bus ticket from the concierge. The porter will tag your bags and bring it to the bus. Again, great service. There are some minor things inside the room that can be improved and the breakfast buffet (included in my room) could have better food selections but not a big deal.
We stayed 4 nights at Imperial hotel and it was a lovely experience! The hotel is very traditional in the region, and it is well know by the excellent service provided for the guests. And our experience could not be different! The staff is very friendly greeting you all the time! We booked 2 rooms and the reception was very helpful in providing us connecting rooms to be keep the kids close to us. The rooms are very spacious, nice bed and pillow. All the staff is very prepared and excellent English speaking. We needed help for calling a courier luggage company and the staff was extremely helpful! The hotel has an excellent location close to main train stations in Tokyo. All of them at short distance walking! It is a walking distance from Guinza, a nice area for shopping and eating. You can find several kind of international food nearby in case you do not like Japanese food! We also had an excellent experience eating at one of the hotel restaurants! The tempura experience where chef prepared the food in front of us, explaining all the details! Lovely! Definetly recommend and will come back one day!…