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Hotel New Otani Tokyo The Main

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Traveler (1399)
Room & Suite (715)
Dining (195)

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About

#21 of 96 hotels in Chiyoda
Location
4.4
Cleanliness
4.5
Service
4.4
Value
3.8

Finding an ideal luxury hotel in Chiyoda does not have to be difficult. Welcome to Hotel New Otani Tokyo The Main, a nice option for travelers like you.

While staying at New Otani Hotel Tokyo, visitors can check out The East Gardens of the Imperial Palace (Edo Castle Ruin) (1.5 mi) and Mitsubishi Ichigokan Museum (1.7 mi), some of Chiyoda's top attractions.

Rooms at Hotel New Otani Tokyo The Main provide a flat screen TV, a refrigerator, and a minibar, and guests can stay connected with free wifi.

In addition, while staying at New Otani Hotel Tokyo guests have access to a concierge and room service. You can also enjoy a pool and breakfast. Need a place to park? Free parking is available at New Otani Tokyo.

Travelers looking to enjoy some dumplings can head to Sankoen, Suito Pozu, or Gyoza no Osama Ryugin. Otherwise, you may want to check out a Mediterranean restaurant such as Antibes, Bakurocho ART+EAT, or Craftsman's Kitchen.

Chiyoda is also known for some great history museums, including Yushukan, National Showa Memorial Museum, and Chiyoda City's Hibiiya Library and Museum, which are not too far from New Otani Hotel Tokyo.

Hotel New Otani Tokyo The Main looks forward to welcoming you on your visit to Chiyoda.

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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Tennis court
Babysitting
Electric vehicle charging station
Paid private parking on-site
Parking
Wifi
Hot tub
Outdoor pool
Heated pool
Fitness / spa locker rooms
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary tea
Rooftop bar
Airport transportation
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Shops
Butler service
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Air conditioning
Housekeeping
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Wake-up service / alarm clock
On-demand movies
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Room types
Non-smoking rooms
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Park View
Great View
Languages Spoken
English, Chinese, Japanese
2,045Reviews40Q+A100Room tips
Traveler rating
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dianasimeroth wrote a review Apr 10
9 contributions3 helpful votes
+1
In my opinion in order for a hotel to call its self 5 star, EVERYTHING should be basically flawless. Of course there will be hiccups here and there but this hotel fell short by quite a bit. Our travel agent always books the hotels for our pre and post cruise trips and they are 98% spectacular. The New Hotel Otani fell very short of the 5 star hotel I expected. The last couple of years it seems to be a trend I'm seeing with hotels, stating they are 5 star, when in fact they are not. I guess it's based on reviews but I'm shocked this hotel rates that high. I have stayed in some gems however and have rated them as such in my previous reviews. We stayed in The Main Tower of the hotel. First I will start off by writing about what I did love about the hotel. The floral arrangements in the lobby and in the Garden Cafe were amazing! The one in the lobby had huge branches of cherry blossoms, with compliments of yellow and white flowers that I did not recognize. It was literally 7-8 feet tall. Gorgeous! The same can be said of the outdoor Japanese Garden. I went in the day time and at night. The night tour of the garden was all lit up with colored lights. Two different experiences and just lovely! Our dining experience at the Trader Vic's restaurant was wonderful. We started the evening in the bar having mai tai and they were delicious. The bartender was really good. It was busy but he stayed on top of everyone's drinks. He was fun and entertaining and he didn't skimp on the rum. We were seated for dinner ahead of our reservation upon our request and the evening only got better from there. Service was perfect, food was some of the best we had the entire time we were in Japan. The hotel and our room were very clean. There was always a ton of people around the lobby and common areas but I never saw any trash or dirt even though it rained and people were coming and going from the garden area. The sundry items in the bathroom in our room were plentiful and even contained a hairbrush and bath salts which I loved. Sadly, I think this is the extent of the 5 star things I can say about this hotel. The rest was just mediocre. We arrived as a group of about 20 straight from our cruise ship. We all had about 2-3 pieces of luggage. They had our room keys ready but there was all kinds of confusion about how our bags would get to our rooms. Being that this is a huge "5 Star" hotel, servicing people from all over the world, I was shocked that the staff was re-creating the wheel or completely clueless on how to service our group. We stood there for 10-15 minutes at the reservation desk with our luggage scattered about while several staff members huddled together speaking in Japanese like they were trying to solve world peace. Our guide finally told us we would have to take our own luggage to our rooms. There were 3 in our group that were older and walked with canes, this was going to be a challenge. I went to grab one of the luggage carts and one of the female staff persons came running over and grab it from me, tugging and telling me no. I told her that we were staying at the hotel and needed to get our luggage to our room. She spoke very little English and pulled the cart further away telling me "no." Bottom line, there should have been an English speaking person there to explain to us what the process was going to be. Eventually they did bring our bags to our rooms but we had to leave them sitting in the lobby for quite a while. The room was clean but dated and the mattress was hard. Try as we might we could never get our TV to play in anything but Japanese even though we hit the "English" button several times. The menu would come up in English but the news would broadcast only in Japanese. Baffling to me since the hotel supposedly caters to many Americans and people from English speaking countries. The TV provided a QR code that supposedly let you view the menu for all the hotel restaurants but that too was so confusing we gave up. By 4:30 p.m. we decided to go downstairs and have a cocktail. Not a single hotel bar was open at this time. When we asked at the front desk all they said was, "too early." This is not a Japanese thing because we had stayed at the Sheraton in Tokyo on the pre-trip and had zero trouble having an afternoon cocktail. All I can think is that New Otani wanted us to wander around going into all their over priced gift shops. We began to see that this hotel was less and less accommodating to the guests and none of the staff really seemed to care or think it was a problem. Most of the staff spoke limited English. This isn't something I would expect at most Japanese hotels but I certainly expected it at one with the 5 star rating. The entire hotel is huge and confusing to navigate and difficult to find the restaurants, etc. The staff was of little help here as well. There were a few maps on the walls but they were rather useless. The breakfast buffets were mediocre as well. This hotel could take a lesson or two from some of the hotels in Barcelona. Getting coffee was nearly impossible. There was no coffee station and you had to rely on a staff person to serve it, if you could find one. I ordered sparkling wine for lunch at the Garden Cafe and the waitress poured it so quickly the foam nearly overflowed the glass. When the bubbles settled I basically had half a glass of wine which I paid a ridiculous price for. They next time she came around I had to instruct her on how to pour my champagne without causing foam. I know I have gone on and on in this review but in my mind it's all these little details that add up to this not being a 5 start hotel. We paid 5 star prices and got 2-3 star service. I would not be complaining about all these things if we were staying at a 3 star hotel. My expectation is based on the rating. Believe me, I've stayed in 2-3 star hotels. I'm not an elitist. We work really hard for our travel dollars and expect to get exactly what we pay for. I feel really let down by the New Hotel Otani. If I'm ever back in Tokyo again I will not stay here. Instead, I will opt for the really nice Sheraton Miyako Tokyo Hotel. It is in fact, worthy of the 5 stars.
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Date of stay: April 2024
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Trip type: Traveled with friends
Room Tip: Get ready for a Japanese version of a Las Vegas strip hotel. Don't expect much service. Only stay...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Yeap A wrote a review Apr 9
7 contributions2 helpful votes
The team at the Executive House Zen lounge exceeds expectations, especially Motoshi San who is the Assistant Manager. During our stay here, Mr Tan and me are treated absolutely amazing. We have been wanting to try to stay this property and now it’s proven that we made the right choice and we were given the best experience, all in all the team members at the Lounge go above and beyond with their warm greetings and promptness. Their attention to details is definitely way beyond expectation. Moto San is very good at recommending drinks and introduced us the food carefully in order to ensure we have the best gastronomy experience in the lounge and we truly enjoyed Pierre Herme pasties selections for tea time. Will come back soon again !
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Date of stay: April 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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planningobsessor wrote a review Apr 9
Portland, Oregon204 contributions39 helpful votes
We enjoyed a very comfortable visit at the New Otami Hotel. Our room was very large, clean and comfortable. I loved the cotton pajamas provided and would have liked to brought a set home! The restaurants were overpriced, but that’s to be expected. We enjoyed the beautiful garden every day of our stay.
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Date of stay: April 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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FarAway488983 wrote a review Mar 2024
18 contributions2 helpful votes
The hotel is lovely and staff very! accommodating. We traveled in March. It was cold, and several days were rainy. Our unit was in The Main, it was comfortable and roomy. Daily service was done. Concierge is fantastic! Buffet is basic but does the job. Main has gorgeous views of the gardens. The 40th level of The Garden Tower has spectacular views of the City & Mt. Fuji. Between the 2 towers there are many dining options to choose from. Complex is near several Metro stations for directional options. Would definitely stay again.
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Date of stay: March 2024Trip type: Traveled with family
Room Tip: Take time to explore the gardens.. they are exceptional. A special treat are the dining options...
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Shopga wrote a review Mar 2024
18 contributions1 helpful vote
+1
Everything great, the hotel is big and nice with several restaurants . Inaide the hotel there is a big garden with Koi fish and a waterfall very nice. Everyone was kind and helpful and the location is also great next to a metro station. 5/5 stars very recommended.
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Date of stay: March 2024Trip type: Traveled with family
Room Tip: They provide clean pijamas for you to use so you don’t have to pack pijamas, the restaurants are...
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pmsek2 wrote a review Mar 2024
Brisbane, Australia2 contributions
Great to be back after a few years and the Hotel New Otani is as wonderful as ever. Fabulous staff and excellent dining. The rooms are spacious and are beautifully appointed. The gardens are a delight. Great location with trains close by.Thank you.
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Date of stay: March 2024
Value
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Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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sunrise99 wrote a review Mar 2024
Yorkshire418 contributions136 helpful votes
We stayed here for a few nights. The rooms were spacious with tea/coffee making facilities and a fridge. Breakfast was good. Plenty to choose from Japanese and Western food. The hotel is a huge complex with a shopping centre and lots of restaurants. I only ate breakfast in one restaurant so cannot comment upon others.
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Date of stay: March 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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muellernicola wrote a review Mar 2024
Wallisellen, Switzerland12 contributions24 helpful votes
The New Otani The Main is a solid 5 star hotel with a ton of staff, who try their best to make your stay a great one. Nevertheless, everyone is very process-oriented. For example, I arrived to the hotel at 2.30 PM - 30 minutes before check in. I was not allowed to go straight to my room (the front office agent confirmed that it was ready), because I have booked through a third party website (booking.com). After patiently waiting 30 minutes, I was finally shown to my room. I went for a Shin-Edo room, which I highly recommend. My dad stayed in one of the older rooms, which are very dated. The room was spacious and had this special Japanese bathtub, which I really enjoyed. The only downside was, that the windows could not be opened, but the A/C was very good. Breakfast was not really my thing. You can go for four different restaurants but they essentially serve the same, with one restaurant even adding an extra charge to your room bill. The dishes are okay-ish, but really nothing that will wow you. The location is super, but do not trust Google maps. ALEAYS go for Akasake-mitsuke station, which is a minute away from the hotel. All in all it's a good hotel, even if it won't WOW you. If you find a good deal, go for it!
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Date of stay: March 2024Trip type: Traveled with family
Room Tip: Shin-Edo room! Splurge on it, the other rooms are extremely dated.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Laith Al Mansour wrote a review Mar 2024
Amman, Jordan21 contributions3 helpful votes
I sadly booked this hotel for a couple of nights last November during my visit to Tokyo. The first thing you will find out that the front desk in one building and your room in another!! I had to walk 5 minutes with my heavy luggage to reach the front desk! Check in was okay until the lady handed me a heavy metal door room from the 70th that was very alarming! I arrived my expensive executive room and what a disappointment!! Room is outdated and not good for anyone to stay! Bed in awful condition and AC broken! Ancient tv with empty mini bar. I didn’t even say anything because I didn’t want to take the very long walk to the reception again! Room view was nice but that was about it. I had dinner at their fancy restaurant that closes too early and it was okay but service was too slow and i tried to go have a drink at the bar but the crowd was 90 yo+!
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Date of stay: November 2023Trip type: Traveled solo
Room Tip: Avoid walking out its a long walk even to fond a taxi
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1 Helpful vote
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Pandawong wrote a review Mar 2024
Bangkok, Thailand2 contributions1 helpful vote
We went to have a lunch buffet at the sky restaurant and pay for more than 20000yen for two. This is the first time at this place as I saw the japanese utuber review about this place and it looked so yummy but when we went there it was so opposite feelings, the food was not good at all even salad , main dishes or even desserts. Very disspointed!!!
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Date of stay: February 2024Trip type: Traveled as a couple
Room Tip: Avoid buffet lunch
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1 Helpful vote
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PRICE RANGE
$255 - $372 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
new otani tokyo garden hotel, new otani hotel tokyo
LOCATION
JapanKantoTokyo PrefectureTokyoChiyodaAkasaka / Roppongi / Akasaka / Roppongi / Azabu / Nagatacho
NUMBER OF ROOMS
643
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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HOTEL NEW OTANI TOKYO THE MAIN - Updated 2024 Prices & Reviews (Japan)

Frequently Asked Questions about Hotel New Otani Tokyo The Main
Which popular attractions are close to Hotel New Otani Tokyo The Main?
Nearby attractions include Hotel New Otani Japanese Garden (0.09 miles), Tokyo Garden Terrace Kioicho (0.2 miles), and Kioi Hall (0.1 miles).
What are some of the property amenities at Hotel New Otani Tokyo The Main?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at Hotel New Otani Tokyo The Main?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel New Otani Tokyo The Main?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel New Otani Tokyo The Main?
Yes, free parking, paid private parking on-site, and paid public parking on-site are available to guests.
What are some restaurants close to Hotel New Otani Tokyo The Main?
Conveniently located restaurants include Tour d'Argent Tokyo, VIEW & DINING THE SKY, and All-Day Dining Oasis Garden.
Are there opportunities to exercise at Hotel New Otani Tokyo The Main?
Yes, guests have access to a pool, a fitness center, and locker rooms available in the fitness center during their stay.
Does Hotel New Otani Tokyo The Main have airport transportation?
Yes, Hotel New Otani Tokyo The Main offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel New Otani Tokyo The Main?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel New Otani Tokyo The Main offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel New Otani Tokyo The Main?
The staff speaks multiple languages, including English, Chinese, and Japanese.