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Shangri-La Hotel, Tokyo

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Shangri-La Hotel, Tokyo
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1,212 Reviews from our TripAdvisor Community

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Showing 691: English reviews
Kuala Lumpur, Malaysia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed yesterday NEW

2 perfect nights. My only criticism would be the atmosphere is just a little too cold and sterile - but it is very good place to stay. Had great executive room and high floor double aspect views of the city.

Helpful?
Thank Tet2205
Level Contributor
31 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

As a super regular Shangri-La client, they normally do the small things better than other hotels. The Shangri-La Tokyo is one of their most expensive hotels and to be honest, there is nothing special about it. The rooms are great but the gym, buffet breakfast and general hotel is very average compared to other five star hotels in Tokyo.

Helpful?
1 Thank Jack M
Marcus B, General Manager at Shangri-La Hotel, Tokyo, responded to this review

Dear Jack M, Thank you for taking the time to share your feedback. We work hard to deliver an exceptional guest experience, and we regret that we failed to impress on this occasion. Our chef takes great pride in selecting the best breakfast ingredients available and our breakfast spread is truly renowned in Tokyo, but if there is anything you... More 

Nancy
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

The Shangri-La is a luxury hotel conveniently located next door to the Tokyo Central Station. Rooms and suites are large and very comfortable and enjoy great view (the lobby is located at the 28th floor of a modern tall building). Great staff.

Helpful?
Thank 75philippe
Marcus B, General Manager at Shangri-La Hotel, Tokyo, responded to this review

Dear 75philippe Thank you very much for your great review. We are delighted to learn that you had a most enjoyable stay and we would be looking forward to welcoming you back to your Shangri-La in Tokyo. Sincerely Marcus Bauder General Manager More 

Singapore, Singapore
Level Contributor
31 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 1 week ago

One of the best hotels I have stayed. Love the view from the hotel room. Very convenient. The service staff there is polite , friendly and serve one with a smile. I will stay at the hotel again if price is not a consideration.

Helpful?
Thank Foo M
Marcus B, General Manager at Shangri-La Hotel, Tokyo, responded to this review

Dear Foo M Thank you very much for your great review. We are delighted to learn that you had a most enjoyable stay and we would be looking forward to welcoming you back to your Shangri-La in Tokyo. Sincerely Marcus Bauder General Manager More 

Singapore
1 review
5 of 5 stars Reviewed 1 week ago

It was a great pleasure for me to stay at Shngri-La Tokyo with its beautyful, friendly, polite, charming and lovable staff at the Horizon Club. I enjoyed the wonderful and outstanding perfect service. The food was great and delicious, for example "Egg Benedict" was extraordinary delicate. I have met such high quality of service only at Mandarin Oriental Bangkok. Nowhere... More 

Review collected in partnership with shangri-la.com

Helpful?
Thank georgew202463
Marcus B, General Manager at Shangri-La Hotel, Tokyo, responded to this review

Dear georgew202463, Thank you very much for your review. The team and I are already waiting for your next visit. We cannot wait to let you enjoy your favourite 'Eggs Benedict' high above the roofs of Tokyo. Sincerely, Marcus Bauder General Manager More 

Hong Kong, China
Level Contributor
114 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 292 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We visit Tokyo very often. For business and leisure. For years, I wanted to try this Shangri-la Hotel because of its location and I am also a loyalty member. However, the price was always very high and I always found better deals with other competing alternatives in the same category. This time, I found the price acceptable. When we arrived,... More 

Helpful?
1 Thank Katetam
Marcus B, General Manager at Shangri-La Hotel, Tokyo, responded to this review

Dear Katetam, Thank you for taking the time to share your feedback. I am glad that we were able to correspond by email, but please allow me to apologize one more time for not having fully met your expectations. My team and I would have loved to 'wow' you as this is what we usually excel at as you can... More 

Phnom Penh
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Stayed with my boyfriend to celebrate his 40th birthday so it was a special occasion for us. The whole experience delivered by the hotel from booking to escort to the train station was incredible. Such friendly and helpful staff. The room was huge, with a fantastic view over the city. The bed sooooo comfortable it was very hard to get... More 

Helpful?
1 Thank JimJamJemini
Wirral, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Quality accommodation and supreme service in Tokyo. Nothing is too much bother for the staff, The level of assistance and polite friendliness Is beyond exceptional. The hotel is ideally situated next to the main railway station and perfect for onward travel.

Review collected in partnership with shangri-la.com

Helpful?
1 Thank dxbird
Marcus B, General Manager at Shangri-La Hotel, Tokyo, responded to this review

Dear dxbird, Thank you for the great review of Shangri-La Hotel, Tokyo! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marcus Bauder General Manager More 

Level Contributor
69 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Invited and joined my friend's wedding ceremony here at Shangri-La Hotel, Tokyo. What a great venue. On the 27th floor, they have a beautiful chapel, well decorated waiting rooms and wonderful ball rooms. Services provided by attentive and friendly staffs were just superb. Really enjoyed it.

Helpful?
Thank 3millionmiletraveler
Marcus B, General Manager at Shangri-La Hotel, Tokyo, responded to this review

Dear 3millionmiletraveler Thank you very much for your great review. We are delighted to learn that you enjoyed your friend's wedding ceremony at our hotel. We would be looking forward to welcoming you back to Shangri-La Hotel, Tokyo soon. Sincerely Marcus Bauder General Manager More 

SF Bay Area
Level Contributor
30 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Pretty much the best hotel experience, including other Shangri-las. I was particularly blown away that every time I stepped out of the room someone would replace the towels and fold my clothes. Location, facilities and people are amazing!

Review collected in partnership with shangri-la.com

Helpful?
Thank Dr_Agos_MacIuca
Marcus B, General Manager at Shangri-La Hotel, Tokyo, responded to this review

Dear Dr_Agos_Macluca We truly appreciate your great review of our hotel. We are pleased that we have been able to exceed your expectations and we hope to be able to welcome you back to Shangri-La Hotel, Tokyo soon. Sincerely Marcus Bauder General Manager More 

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Staying in Ginza / Tokyo Nihonbashi

Neighborhood Profile
Ginza / Tokyo Nihonbashi
Ginza is famous for being a trendy hotspot, but it's also a downtown area with shops that were founded over a hundred years ago. Department stores and luxury boutiques line the route from Nihonbashi to Ginza. It's a long established tradition to shop and stroll while the road is closed to traffic. Luxury hotels, world class cuisine from talented chefs, and a collection of glitzy clubs will make this area popular with anyone looking for a night out.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
Official Description (provided by the hotel)
The splendid Shangri-La Hotel conveniently located adjacent to Tokyo Station. Guests will appreciate Shangri-La's unique brand of hospitality and service, as well as the very finest facilities and amenities while staying within the comfort and warmth of this luxurious Tokyo hotel. ... more   less 

Additional Information about Shangri-La Hotel, Tokyo

Address: 1-8-3 Marunouchi | Marunouchi Trust Tower Main, Chiyoda 100-8283, Tokyo Prefecture
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Chiyoda > Ginza / Tokyo Nihonbashi
Price Range: $574 - $1,094 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel, Tokyo 5*
Number of rooms: 200
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Shangri-La Hotels and Resorts, Expedia, Hotwire, Booking.com, TripOnline SA, Orbitz, JAPANiCAN, Agoda, Cheap Tickets, Odigeo, Travelocity and Jetsetter so you can book your Shangri-La Hotel, Tokyo reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Shangri-La Hotel, Tokyo Hotel Chiyoda
Shangri La Tokyo
Shangri La Chiyoda
Shangri-La Hotel, Tokyo Japan
Hotel Style:
#1 Business Hotel in Chiyoda
#3 Spa Hotel in Chiyoda
#3 Romantic Hotel in Chiyoda
#4 Family Hotel in Chiyoda
#4 Luxury Hotel in Chiyoda
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