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Four Points by Sheraton Caguas Real Hotel & Casino

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Traveler (129)
Room & Suite (146)
Pool & Beach (54)
Overview
  • Excellent48%
  • Very good26%
  • Average15%
  • Poor5%
  • Terrible6%
Travelers talk about
“front desk”(47 reviews)
“puerto rico”(40 reviews)
“chain hotel”(3 reviews)
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
3 Star Hotel
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Rooms
Apr 29Apr 30
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1 room, 2 adults, 0 children
Standard Room
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Reviews (390)
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All reviewsfront deskpuerto ricochain hotelpool areaclean roomspleasant staynice poolpublic areassmall hotelan upgradesan juan airportthe air conditioningxo bistroastridislandwhirlpoolforest
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111 - 115 of 280 reviews
Reviewed August 9, 2015

Really nice Starwood managed property. Very clean rooms a really nice pool and casino. Jessica at the front desk was really nice and helpful. I would recommend the hotel if you want to be away from the metro area of San Juan. Also the Wifi...More

2  Thank Claudette L
Response from Miguel I, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & CasinoResponded August 22, 2015

Dear Luciann88, Thank you for sharing about the experience you found at our hotel. We are delighted to read that Jessica along with our other team members were able to exceed your expectations. I will share your great comments with them. At your service, Miguel...More

Reviewed August 4, 2015

I was visiting PR for a Family Reunion. Typically we stay with family members, but there were 4 of us and I didn't want to impose on anyone. This hotel ended up being in the BEST LOCATION. Not too far from family members nor San...More

Thank prtraveler2015
Response from Miguel I, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & CasinoResponded August 22, 2015

Dear prtraveler2015, Thank you for sharing in regards the excellent experience you found at our hotel. I am delighted to read that our staff (especially Ismael) positively assisted your family for your Family Reunion. Additionally, we are glad to read that our location was perfect...More

Reviewed July 28, 2015

The Sheraton Four Points in Caguas is a very nice property nestled in the lush mountains of Caguas Puerto Rico. The hotel is full service and boasts a pretty good sized casino as well. My family and I stayed in a second floor room that...More

Thank AB_Orlando
Response from Miguel I, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & CasinoResponded August 5, 2015

Dear AB_Orlando, Thank you for sharing about the nice experience you found at our hotel. I also embrace you pointing out our Make a Green Choice program which is part of Starwood's guestroom sustainability program. As seen, we are currently undergoing various renovations to better...More

Reviewed July 22, 2015 via mobile

Visited this hotel with a groupon. Room was very nice and clean. It did not have a fridge though. Pool was small and more kids oriented, though it goes up to 5 feet. Not that many pool chairs. Service was great all through out the...More

Thank M M
Response from Miguel I, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & CasinoResponded August 5, 2015

Dear M M, Thank you for sharing about the nice experience you found at our hoteI. I am really proud to read your comments and assure you that we will forward your comments to all hotel staff. Hope to see you soon! Miguel I. misaac@fourpointspr.com

Reviewed July 13, 2015 via mobile

Within minutes of the expressway. Very convenient to get anywhere in Puerto Rico. The rooms are large and comfortable, bathrooms are clean Very friendly and helpful staff. They have a casino, pool, rent a car facility and a restaurant in the hotel. Their breakfast could...More

Thank Felipe C
Response from Miguel I, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & CasinoResponded August 5, 2015

Dear Felipe C, Thank you for your positive review in regards your recent business stay. I'm excited to read that our staff made your stay more enjoyable during your time with us. On the other hand, I will forward your comments in regards your restaurant...More

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About
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Center with Gym / Workout Room
Restaurant
Room Service
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Room Service
Children Activities (Kid / Family Friendly)
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Self-Serve Laundry
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Things to do
Pool
Fitness Center with Gym / Workout Room
Restaurant
Bar/Lounge
Casino and Gambling
Hot Tub
Outdoor pool
Details
Price range
$145 - $312 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
$145 - $312 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveler (129)
Room & Suite (146)
Pool & Beach (54)
Dining (18)
Amenities (17)
Business Center & Event Rooms (5)
Questions & Answers
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Courtney L
January 5, 2017|
Answer
Response from ZuleikaRi | Reviewed this property |
Hello, Courtney. Average of $8-$20 per person.
0
Votes
Travelman360
December 26, 2016|
AnswerShow all 4 answers
Response from Rincon C | Reviewed this property |
There's off the street parking, no charge,
1
Vote
B Ivette B
October 11, 2016|
AnswerShow all 2 answers
Response from Lourdes C | Reviewed this property |
no I don't only a regular bathtub
0
Votes
Room Tips
"All floor are very quiet and the only difference room are the one with swimming pool view."
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"any room will be perfect"
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"all are good"
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"Any room is good, but the golf course views are really nice."
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