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Four Points by Sheraton Caguas Real Hotel & Casino

Overview
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500 Alhambra en Granada Boulevard, Caguas 00726 Puerto Rico See on map
AMENITIES
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
3.5 Star accommodation
Additional information
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Reviews (405)
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294 results
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All reviews puerto rico pool pass breakfast buffet pool area chain hotel nice pool public areas small hotel an upgrade san juan airport the air conditioning pr island whirlpool forest
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1 - 5 of 294 reviews
Reviewed 1 week ago via mobile

My mother and step dad just checked in this evening. After they checked in and handed over their credit card the hotel informed them that they do not have water between the hours of 10-4!!!! The hotel is also under construction and does not have...More

Date of stay: December 2018
Thank Nancy S
Response from Friulanno, Director of Sales at Four Points by Sheraton Caguas Real Hotel & CasinoResponded 1 week ago

Dear Nancy S, We appreciate your feedback. On behalf of our entire team, we apologize for falling short of your expectations. Last night we certainly had an isolated situation with our water service which we informed to all of our guests but our air-conditioning system...More

Reviewed 2 weeks ago via mobile

My wife and me stayed at the 4 Points in Caguas because we had a family reunion in San Juan. This hotel is a good option if you want to be in San Juan but wants to have a haven from the hectic pace of...More

Date of stay: December 2018
Thank Juan J
Reviewed 3 weeks ago via mobile

My wife and I stayed at this hotel with my 16 month daughter and it was great. Hotel staff was very respectful and attentive from the parking attendant to the bistro staff and housekeeping. The location was central to where we needed to be, and...More

Date of stay: November 2018
Thank Gordils1
Reviewed November 11, 2018

Attended conferences this morning and when I went to pay for parking at casino's entrance at 10:12 am aprox, there was no attendant at cash register.I waited several minutes then asked a hotel's employee at the casino's entrance if there was anothger payment method, he...More

Date of stay: November 2018
Thank lvm29
Response from Friulanno, Director of Sales at Four Points by Sheraton Caguas Real Hotel & CasinoResponded November 12, 2018

Dear guest, Thank you for sharing your review of your recent stay with us. No. This is clearly not the kind of service that we want to provide you with. Please rest assured that your comments have been shared with our Parking Manager in an...More

Reviewed October 11, 2018

Stayed in Hotel in May of 2018. Place is old, has that damp smell and furniture looks worn out. Pool area is old. Casino next door is the only place you can visit as there are no places close by to go to shop or...More

Date of stay: May 2018
1  Thank tonymartinnow
Response from Friulanno, Director of Sales at Four Points by Sheraton Caguas Real Hotel & CasinoResponded October 12, 2018

Dear guest, We appreciate you staying with us and sharing your experience. On behalf of my entire team, I apologize for falling short of your expectations. I assure you this was never our goal and we look forward to using your feedback as a training...More

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About
Description
Four Points by Sheraton Caguas Real Hotel & Casino is a short drive from downtown San Juan and a couple minutes away from major corporations. The perfect retreat, our hotel in Caguas, Puerto Rico offers many More flexible spaces for any event. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Pool
Fitness Center with Gym / Workout Room
Restaurant
Room Service
Free High Speed Internet (WiFi)
Bar/Lounge
Air Conditioning
Banquet Room
Breakfast Available
Casino and Gambling
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Self-Serve Laundry
Wheelchair access
Beachfront
Free Parking
Spa
Breakfast included
Awards & Recognition
GreenLeaders Silver level
GreenLeaders Silver level
Room types
Suites, Non-Smoking Rooms, Family Rooms
Hotel class
Awards & Recognition
GreenLeaders Silver level
GreenLeaders Silver level
Contact Information
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
126
Price range
$171 - $282 (Based on Average Rates for a Standard Room)
Also Known As
4 Points By Sheraton Caguas Real Hotel & Suites
,
Four Points By Sheraton Caguas Real Hotel Caguas
,
Four Points By Sheraton Caguas Real Hotel And Suites
,
Sheraton Puerto Rico
,
Four Points Puerto Rico
,
Puerto Rico Sheraton
,
Puerto Rico Four Points
Location
Caribbean > Puerto Rico > Caguas
Hotel class
Awards & Recognition
GreenLeaders Silver level
GreenLeaders Silver level
Contact Information
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
126
Price range
$171 - $282 (Based on Average Rates for a Standard Room)
Also Known As
4 Points By Sheraton Caguas Real Hotel & Suites
,
Four Points By Sheraton Caguas Real Hotel Caguas
,
Four Points By Sheraton Caguas Real Hotel And Suites
,
Sheraton Puerto Rico
,
Four Points Puerto Rico
,
Puerto Rico Sheraton
,
Puerto Rico Four Points
Location
Caribbean > Puerto Rico > Caguas
Photos
Traveler (133)
Room & Suite (148)
Pool & Beach (49)
Dining (18)
Amenities (17)
Business Center & Event Rooms (4)
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Questions & Answers
Ask a question
Rafal K
August 16, 2018|
Answer
Response from Friulanno | Property representative |
Hello Rafal. Yes we do! The games are on at our Casino Real. We also have Three Card Poker, Roulettes, regular Black Jack and over 400 slot machines. It would be a pleasure to welcome you. We hope to see you soon!
0
Votes
Courtney L
January 5, 2017|
Answer
Response from ZuleikaRi | Reviewed this property |
Hello, Courtney. Average of $8-$20 per person.
0
Votes
Travelman360
December 26, 2016|
AnswerShow all 4 answers
Response from Rincon C | Reviewed this property |
There's off the street parking, no charge,
1
Vote
Room Tips
"Rooms on the ground floor have been recently upgraded"
ChristinaTaylor876
Oct 6, 2018
Read review
"All floor are very quiet and the only difference room are the one with swimming pool view."
angel345
Jan 26, 2018
Read review
"any room will be perfect"
Judy34678
Jul 13, 2017
Read review
"all are good"
Mimi_Camejo
Jun 22, 2017
Read review
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