We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Four Points by Sheraton Caguas Real Hotel & Casino

Certificate of Excellence
GreenLeadersSilver level
Hotel website
Hotel deals
500 Alhambra en Granada Blvd., Caguas 00726, Puerto Rico
Special Offer
Breakfast for 2 included
Book on TripAdvisor
in partnership with
Trusted partner. We work with Tingo to make your booking as easy as possible.
Enter dates for best prices
powered by PriceFinder
Best prices for:1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Four Points by Sheraton Caguas Real Hotel & Casino
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers","shims"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","shims":"(ta.prwidgets.getjs(this,'shims'))"}},"containerClass":null}
Add Photo Write a Review

309 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 221: English reviews
Bridgewater, New Jersey
Level Contributor
360 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel is apparently very nice outside with an attached nightclub, a casino and a large lobby. You find out when you stay here that the service is lacking, the nightclub is open only 2 days and the casino is... well, just a casino. The check-in was fine except it took 20 minutes for the receptionist to speak with me.... More 

Helpful?
Thank David E
Jorge R, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear David E Thank you for taken your time to share your experience with us . I truly apologize for all the inconveniences that you experienced in our hotel. As you can see in other reviews , our associates are distinguished by the service we provide to our guests. I must share with you that we will undergo a renovation... More 

Washington DC, District of Columbia
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

The rooms were average-nothing fancy. The staff was friendly and knowledgeable.The restaurant service was good. We were fortunate to have Neftali who gave us impeccable service. We did not go to the casino, so we can't comment on that. Overall, the service was good, but the accommodations were average.

Helpful?
Thank bangula b
Yariann A, Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Thank you for your review, we really appreciate it as it help us improve our service and also help future guests. I'm glad to know Neftali served you well and helped you enjoy an uncomplicated stay. However, I'm sorry to hear our accommodations didn't meet your expectations. We are currently working on improvements to provide better facilities ti our guests... More 

San German, Puerto Rico
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We enjoyed our one night stay at this hotel. The room and facilities were clean and comfortable. Going to the bar next to the casino was fun! They had live entertainment so me and my partner danced and had a great time. Would recommend for business trips and quick stays where your main priority is comfort.

Helpful?
Thank mtsa87
Jorge R, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear mtsa87 Thank you for taken your time to share your experience with us . We're glad you enjoyed our commitment is to make you feel comfortable. All the weekend we have live music at Casino Real we hope to see you back again. Jorge Ramos jramos@fourpointspr.com More 

Massachusetts
Level Contributor
7 reviews
4 hotel reviews
3 of 5 stars Reviewed 3 weeks ago

It was my wedding night & me and my husband just wanted to stay in a comfortable hotel so that we could take a rest of the so long day. The room was comfortable but I think that for the price they charge you definitely is NOT worth it ! This hotel is NOT in downtown area. For travelers I... More 

Helpful?
Thank Jenn_M26
Jorge R, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear Jenn_M26 Thank you for taken the time to share your experience while staying in our beutiful property . I truly apologize that we do not meet your expectetions. As you can see in other reviews guest enjoy our pool, casino and restaurant. I will share your comments with our team to giving us the opportunity to make better. Jorge... More 

Davenport, Florida
1 review
5 of 5 stars Reviewed 4 weeks ago

good stay whit my family and good attentions by the personal of the hotel and a excellent treat at breakfast buffet ill return to stay again. the pool was clean and all the areas .we recommend it and the casino is nice too.

Helpful?
Thank prgarrote
Jorge R, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear prgarrote We are happy to hear you enjoyed your recent visit. We are delighted you enjoyed the experience and are thankful for the compliments you had to share of our friendly and attentive staff. Our Casino is one of the largest in Puerto Rico. It was our pleasure to host you, and we hope that we will be welcoming... More 

New York, NY
Level Contributor
23 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
2 of 5 stars Reviewed June 16, 2016

I just returned from a conference held at the Four Points in Caguas, and was not impressed. I'm not a picky traveler, but the carpeting was filthy, the breakfast was limited and not particularly good, the pool was dirty, and there was furniture missing from some rooms. I expected better from a Four Points by Sheraton.

Helpful?
Thank LFaith
Jorge R, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear LFaith Thank you for taken the time to share your experience while staying in our beutiful property . I truly apologize for all the inconveniences that you experienced in our hotel. I must share with you that we will undergo a renovation procces to better cater to you needs. Also I will share your comments with our team to... More 

White Oak, Texas
2 reviews
1 of 5 stars Reviewed June 10, 2016

In addition to the advertised cost they will charge $11.15 a day for parking and a "service charge" which is for water, electricity, and the "complimentary" coffee that is in your room. I was charged $85.65 for a 5 night stay or $17.13 per night. I called them asking what was the $85.65 that showed up on my credit card... More 

Helpful?
Thank edieppa2
Elmhurst, New York
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed June 6, 2016

Went to PR for a wedding this past weekend, this hotel was the closest to the reception location. Normally, when I go to Puerto Rico I stay in one of the pricier hotels, but for this occasion i chose the Four Points because of the location. I will admit I didn't expect for a hotel out of the main city... More 

Helpful?
Thank Joseph F
Jorge R, Front office Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear Joseph F, We are happy to hear you enjoyed your recent visit. We are delighted you enjoyed the experience and are thankful for the compliments you had to share of our friendly and attentive staff. It was our pleasure to host you, and we hope that we will be welcoming you back for another stay in the near future.... More 

Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed May 30, 2016 via mobile

Although the rooms are great, housekeeping did not clean. The pool area is fun, but it has too little sitting. The breakfast buffet was too expensive for what they have. They did play movies for our kids, but not too much entertainment for kids.

Helpful?
Thank Myrna F
Shermans Dale, Pennsylvania
Level Contributor
42 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed May 24, 2016

TOO GOOD! Yes I know it's hard to imagine but it was unbelievable that ever aspect of this stay was great. If I even looked like I was thinking to hard they wanted to help me with any issue. Everyone from the moment I pulled up even the security guards for parking help. As I walked in I could not... More 

Helpful?
Thank William M
Jorge R, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear William M, We are delighted you enjoyed the experience and are thankful for the compliments you had to share of our friendly and attentive staff. We appreciate you mentioning all of the details you enjoyed with us. It was our pleasure to host you, and we hope that we will be welcoming you back for another stay in the... More 

Questions? Get answers from hotel staff and past guests. Ask a question

131 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (103)
Viewed
Dining (6)
Viewed
Hotel & Grounds (13)
Viewed
Pool/Beach Area (8)
Viewed
Room/Suite (19)
Viewed
View from Room (3)
Viewed
Bathroom (2)
Viewed
Business Center/Function Rooms (4)
Viewed
Other (48)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (28)
Viewed
Pool/Beach Area (3)
Viewed
Room/Suite (6)
Viewed
Hotel & Grounds (4)
Viewed
Business Center/Function Rooms (1)
Viewed
Other (14)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Caguas
17.8 mi away
Doubletree by Hilton San Juan
29.0 mi away
The Fajardo Inn
The Fajardo Inn
#3 of 3 in Fajardo
3.5 of 5 stars 913 reviews
18.4 mi away
Condado Vanderbilt Hotel
Show Prices
Show Prices
Show Prices
17.3 mi away
Hampton Inn & Suites San Juan
18.3 mi away
Wyndham Garden at Palmas del Mar
18.3 mi away
La Concha Renaissance San Juan Resort
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Four Points by Sheraton Caguas Real Hotel & Casino is a short drive from downtown San Juan, and a couple minutes away from major corporations. The perfect retreat, with flexible space for any event. ... more   less 

Additional Information about Four Points by Sheraton Caguas Real Hotel & Casino

Address: 500 Alhambra en Granada Blvd., Caguas 00726, Puerto Rico
Location: Caribbean > Puerto Rico > Caguas
Price Range: $113 - $204 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton Caguas Real Hotel & Casino 3*
Number of rooms: 126
Reservation Options:
TripAdvisor is proud to partner with Expedia, HotelTravel.com, Booking.com, Hotwire, Hotels.com, Priceline and Odigeo so you can book your Four Points by Sheraton Caguas Real Hotel & Casino reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Four Points By Sheraton Caguas Real Hotel And Suites
4 Points By Sheraton Caguas Real Hotel & Suites
Four Points By Sheraton Caguas Real Hotel Caguas
Sheraton Puerto Rico
Four Points Puerto Rico
Puerto Rico Sheraton
Puerto Rico Four Points
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing
Enter dates for best prices
Check In Check Out
Price Your Stay