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Four Points by Sheraton Caguas Real Hotel & Casino

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Four Points by Sheraton Caguas Real Hotel & Casino
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319 Reviews from our TripAdvisor Community

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Showing 227: English reviews
Isabela
Level Contributor
39 reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

I gotta say the staff was friendly, very helpful, it was quiet nice to Relax In. We went there to relax and that's exactly what we did. The pool was fun and I was surprised how clean it was. The breakfast was very good. Our room was always kept clean, the staff was constantly checking. The lounge inside the casino... More 

Helpful?
Thank Focuspoint
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW via mobile

Conveniently located outside the hustle of San Juan. Quiet country stay in the mountains and near many attractions. Nothing fancy, but clean and good value. Victor in the restaurant rocked the visit. He's caring, courteous and attentive. The overall staff was friendly too. Near quaint PR villages. Definitely recommend if you're looking for a stay near Sa Juan and out... More 

Helpful?
Thank Jennifer J
Jorge R, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Thank you Jennifer J! We are very happy to know you had a pleasant stay at Four Points by Sheraton Caguas Real. It is very important for us that our guests feel welcomed and enjoy a comfortable and uncomplicated stay. We appreciate your compliments and it will be shared with the entire staff. Looking forward to welcome you back! Jorge... More 

Crystal River
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Iguana Hunting Guide - Gene Parker We have stayed at this wonderful place 4 times since the first of the year with our Hunting guest from Florida. I bring Guided Iguana Hunts to this part of Puerto Rico to help the locals rid the Island of this invasive species. Our last stay was May 2016 and we were told that... More 

Helpful?
Thank manateetours
Jorge R, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear Gene Parker, I am pleased that you took the opportunity to share your recent experience with us. We truly appreciate your compliments and i will be share with the entire team.We are looking forward to welcoming you again. Warm regards, Jorge jramos@fourpointspr.com More 

Franklin, Tennessee
Level Contributor
62 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The Four Points in Caguas is a nice, clean hotel that is in pretty desperate need of updating into the 21st century. The staff is excellent, really friendly an helpful to those of us who don't speak a word of Spanish. The rooms are clean and it is obvious that the housekeeping staff is careful and detail-oriented. It's also very... More 

Helpful?
Thank nicdes1388
Jorge R, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear nicdes1388 Thank you for taking the time to let us know about your stay with us. I must share with you that we will undergo a renovation process to better cater to your needs. We truly appreciate your compliments and it will be shared with the entire team, most especially to housekeeping department. Jorge Ramos jramos@fourpointspr.com More 

Hartford, Connecticut
Level Contributor
7 reviews
3 hotel reviews
3 of 5 stars Reviewed 4 weeks ago

The hotel itself is gorgeous, away from everything and right off the highway. The driveway to the hotel needs a somewhat upgrade as the palm trees are faded and the road has many potholes to the hotel. There is a nightly parking charge with unlimited in/out access and with security on the premises. When coming in for the check in... More 

Helpful?
Thank montero115
Jorge R, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear Montero115, Thank you very much for taking the time to voice your experience during your recent stay. We also noted your comment in regards to the road to the hotel I will be highlighted to the management for improvement. Warm regards, Jorge Ramos jramos@fourpointspr.com More 

Vero Beach, Florida
Level Contributor
77 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Clean and comfortable rooms although not particularly luxurious. Noise travels from the hallway and other rooms. We went to the casino, which was nothing special. It did have nickel slots which allowed us to have some fun on a couple of dollars. We were visiting friends so we did not use the restaurant facilities.

Helpful?
Thank susanbaldwin1009
Jorge R, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear Susanbaldwin1009, I am sorry we didn't meet your expectations during your stay.We do understand that our guest have different needs and preferences and we appreciate your feedback. I hope to welcome you again to our hotel in the future and I would be more than happy to assist you personally during your stay . Jorge Ramos jramos@fourpointspr.com More 

Bridgewater, New Jersey
Level Contributor
361 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
3 of 5 stars Reviewed July 14, 2016

The hotel is apparently very nice outside with an attached nightclub, a casino and a large lobby. You find out when you stay here that the service is lacking, the nightclub is open only 2 days and the casino is... well, just a casino. The check-in was fine except it took 20 minutes for the receptionist to speak with me.... More 

Helpful?
Thank David E
Jorge R, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear David E Thank you for taken your time to share your experience with us . I truly apologize for all the inconveniences that you experienced in our hotel. As you can see in other reviews , our associates are distinguished by the service we provide to our guests. I must share with you that we will undergo a renovation... More 

Washington DC, District of Columbia
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 5, 2016

The rooms were average-nothing fancy. The staff was friendly and knowledgeable.The restaurant service was good. We were fortunate to have Neftali who gave us impeccable service. We did not go to the casino, so we can't comment on that. Overall, the service was good, but the accommodations were average.

Helpful?
Thank bangula b
Yariann A, Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Thank you for your review, we really appreciate it as it help us improve our service and also help future guests. I'm glad to know Neftali served you well and helped you enjoy an uncomplicated stay. However, I'm sorry to hear our accommodations didn't meet your expectations. We are currently working on improvements to provide better facilities ti our guests... More 

San German, Puerto Rico
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed July 1, 2016

We enjoyed our one night stay at this hotel. The room and facilities were clean and comfortable. Going to the bar next to the casino was fun! They had live entertainment so me and my partner danced and had a great time. Would recommend for business trips and quick stays where your main priority is comfort.

Helpful?
Thank mtsa87
Jorge R, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear mtsa87 Thank you for taken your time to share your experience with us . We're glad you enjoyed our commitment is to make you feel comfortable. All the weekend we have live music at Casino Real we hope to see you back again. Jorge Ramos jramos@fourpointspr.com More 

Massachusetts
Level Contributor
7 reviews
4 hotel reviews
3 of 5 stars Reviewed June 30, 2016

It was my wedding night & me and my husband just wanted to stay in a comfortable hotel so that we could take a rest of the so long day. The room was comfortable but I think that for the price they charge you definitely is NOT worth it ! This hotel is NOT in downtown area. For travelers I... More 

Helpful?
Thank Jenn_M26
Jorge R, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear Jenn_M26 Thank you for taken the time to share your experience while staying in our beutiful property . I truly apologize that we do not meet your expectetions. As you can see in other reviews guest enjoy our pool, casino and restaurant. I will share your comments with our team to giving us the opportunity to make better. Jorge... More 

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Four Points by Sheraton Caguas Real Hotel & Casino is a short drive from downtown San Juan, and a couple minutes away from major corporations. The perfect retreat, with flexible space for any event. ... more   less 

Additional Information about Four Points by Sheraton Caguas Real Hotel & Casino

Address: 500 Alhambra en Granada Blvd., Caguas 00726, Puerto Rico
Location: Caribbean > Puerto Rico > Caguas
Price Range: $92 - $182 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton Caguas Real Hotel & Casino 3*
Number of rooms: 126
Reservation Options:
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Also Known As:
Four Points By Sheraton Caguas Real Hotel And Suites
4 Points By Sheraton Caguas Real Hotel & Suites
Four Points By Sheraton Caguas Real Hotel Caguas
Sheraton Puerto Rico
Four Points Puerto Rico
Puerto Rico Sheraton
Puerto Rico Four Points
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