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Four Points by Sheraton Caguas Real Hotel & Casino

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Traveler (132)
Room & Suite (146)
Pool & Beach (54)
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Overview
  • Excellent47%
  • Very good26%
  • Average15%
  • Poor5%
  • Terrible7%
Travelers talk about
“front desk”(47 reviews)
“puerto rico”(40 reviews)
“chain hotel”(3 reviews)
AMENITIES
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
3 Star Hotel
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Additional information
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Rooms
Jun 3Jun 4
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1 room, 2 adults, 0 children
Standard Room
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Reviews (393)
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283 results
Traveler rating
106
88
46
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23
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LanguageEnglish
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106
88
46
20
23
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All reviewsfront deskpuerto ricochain hotelpool areaclean roomspleasant staynice poolpublic areassmall hotelan upgradesan juan airportthe air conditioningxo bistroastridislandwhirlpoolforest
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1 - 5 of 283 reviews
Reviewed 6 days ago

The security staff walks around the hotel as if its a prison. Wanting to know if if you are lost, need help to your room or making sure they snoop around your room and read any messages you may leave for your family on the...More

Thank USA_Number_1
Response from Hermes C, Director of Sales at Four Points by Sheraton Caguas Real Hotel & CasinoResponded 4 days ago

Dear guest, We appreciate you staying with us and sharing your experience. On behalf of my entire team, I apologize for falling short of your expectations. I assure you this was never our goal and we look forward to using your feedback as a training...More

A TripAdvisor Member
1
Reviewed 1 week ago via mobile

This was actually May. There was a slight misunderstanding with the breakfast buffet purchase, but the manager was attentive and resolved the issue to our satisfaction. He was great! Thank you for a wonderful stay. I forgot his name. Ramos?

Thank A TripAdvisor Member
Reviewed 4 weeks ago via mobile

I want to give a shout to Cesar, jorge and helen who made my daughter’s birthday memorable... they decorated the room with a happy birthday sign, balloons candy and gifts. Also karina and joan from the restaurant were wonderful. Nice service. I would definitely be...More

Thank Luis G
A TripAdvisor Member
42
Reviewed April 10, 2018 via mobile

First I will start by saying that I don't usually comment about bad experiences but I understood I needed to let people know this my story begins on September 14,2017 when my husband who is a cancer patient had surgery, on September 20th hurricane Maria...More

1  Thank A TripAdvisor Member
Response from Hermes C, Director of Sales at Four Points by Sheraton Caguas Real Hotel & CasinoResponded April 16, 2018

Dear guest, Thank you for sharing your review with us. We understand your frustration as these were very difficult times for all of us. We did the best we could to accommodate your family but unfortunately it seems we did not have any rooms available...More

Reviewed April 4, 2018 via mobile

Just be for hurricane Maria we stayed for Irma, they treat us okay, but they have a front desk agent name Julio kind of rude with us don't know why every request we ask he always said no hopefully he is not there anymore ,don't...More

Thank nseal1976
Response from Hermes C, Director of Sales at Four Points by Sheraton Caguas Real Hotel & CasinoResponded April 9, 2018

Dear guest, I want to thank you for staying with us, and mentioning great things about our staff! Nevertheless, please rest assured that your comments have been shared with the Front Desk Manager in an effort to improve our service. I hope you’ll consider us...More

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About
Awards & Recognition
GreenLeaders Silver level
Amenities
Top amenities
Pool
Fitness Center with Gym / Workout Room
Restaurant
Room Service
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Room Service
Children Activities (Kid / Family Friendly)
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Things to do
Pool
Fitness Center with Gym / Workout Room
Restaurant
Bar/Lounge
Casino and Gambling
Hot Tub
Outdoor pool
Details
Price range
$176 - $332 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
$176 - $332 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveler (132)
Room & Suite (146)
Pool & Beach (54)
Dining (18)
Amenities (17)
Business Center & Event Rooms (5)
Questions & Answers
Ask a question
Courtney L
January 5, 2017|
Answer
Response from ZuleikaRi | Reviewed this property |
Hello, Courtney. Average of $8-$20 per person.
0
Votes
Travelman360
December 26, 2016|
AnswerShow all 4 answers
Response from Rincon C | Reviewed this property |
There's off the street parking, no charge,
1
Vote
B Ivette B
October 11, 2016|
AnswerShow all 2 answers
Response from Lourdes C | Reviewed this property |
no I don't only a regular bathtub
0
Votes
Room Tips
"All floor are very quiet and the only difference room are the one with swimming pool view."
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"any room will be perfect"
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"all are good"
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"Any room is good, but the golf course views are really nice."
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