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Four Points by Sheraton Caguas Real Hotel & Casino

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Four Points by Sheraton Caguas Real Hotel & Casino
Four Points by Sheraton Caguas Real Hotel & Casino
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346 Reviews from our TripAdvisor Community

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Showing 248: English reviews
Start your review of Four Points by Sheraton Caguas Real Hotel & Casino
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Fenton, Michigan
Reviewed yesterday NEW

If you stay with Sheraton often, you may be a bit disappointed with this property. I booked a suite, which was a single room and quite small. Although certainly adequate, I do not believe that this property meets Sheraton's usual standards. Beds are comfortable and amenities adequate. Staff is very helpful and accommodating. Fully an hour's afternoon drive from the...

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Helpful?
Thank gibby1208
Lindenhurst, United States
Reviewed yesterday NEW

As we go to Puerto Rico every year, we are always interested in staying at new places. The pictures of this hotel were very nice and our stay did not disappoint. I was able to get an unbelievable rate ($73), and the room was comfortable and clean with a nice view. The pool area was very relaxing. Coffee is free...

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Helpful?
Thank TriparoundSue
Puerto Rico, Caribbean
Reviewed 2 days ago NEWvia mobile

The hotel is in a great location away from the city but close to it. Its very close to shopping stores and to restaurants from local to international food. Great place for work meeting or workshops. It also has a great casino.

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Helpful?
Thank Galloza89
Fort Worth, Texas
Reviewed 1 week ago via mobile

Stayed two nights here and the staff was so friendly! It is a completely non smoking place including the parking lot. But all you get is a shower, bed and TV. The rooms are small and the carpet is worn and ugly. You only get a cup of coffee (not a pot) unless you go eat the breakfast buffet at...

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Helpful?
Thank pricemylimo
Hermes C, Director of Sales at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear Pricemylimo, I want to thank you for staying with us, and mentioning great things about our staff! Nevertheless, cleanliness is a key priority for our hotel and I am very sorry that we fell short of your expectations. Please rest assured that your comments have been shared with our team in an effort to improve our service and product....

San Diego, California
Reviewed December 21, 2016

Not sure why, but the fire alarm strobe is on all day and all night. For the first few nights it's a bit unsettling (Was that lightning? Is there a fire?) but after a week or so it's just part of the decor. Water pressure in the shower can drop to a dribble every so often and the water temperature...

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Helpful?
1Thank rslemmer
Yariann A, Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

We appreciate your comments and apologize for any inconvenience you may have experienced during your stay. However, we are glad to know our staff served you well during your visit and that they made you feel welcome. We love to treat our guests as family and make them feel comfortable in a casual and relax ambiance. I will let Victor...

Caribbean
Reviewed December 7, 2016

Really nice people here; front desk manager very helpful and customer-oriented; and the piano player in the restaurant played a song just for me and my girlfriend. Friendly service staff; clean room; just a very pleasant stay overall. Definitely recommended.

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Helpful?
1Thank Jason B
Yariann A, Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Thank you Jason, we really appreciate your review and we are thrilled to know you enjoyed your stay at Four Points by Sheraton Caguas. It pleases us to know that our front desk manager served you well. It is our goal to provide our guests with comfortable and uncomplicated stays and it seems by your review that we have succeeded....

Reviewed December 4, 2016 via mobile

Super clean rooms and bathrooms. Great costumer service with a Nice atmosphere. They have a bar lounge with live music, and casino. The only upside down is the parking, I believe is an expensive rate for hotel guests, but it might be just my opinion. Definitely a come back place.

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Helpful?
Thank ZuleikaRi
Yariann A, Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Thank you Zuleika, we appreciate your comments! We are very happy to know our associates served you well and that you enjoyed our hotel atmosphere. It is our goal to provide our guess with comfortable and uncomplicated stays and it seems by your review that we have been successful. We look forward to welcome you back. Yariann Adorno E-Commerce Manager

Isabela, Puerto Rico
Reviewed December 3, 2016 via mobile

This place has it all. Great location, ample parking, clean and comfortable rooms, great beds, a very attentive and helpful staff, casino, pool, restaurant. At a very good price. This is a great place for families, business folks and passerbys.I liked it!

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Helpful?
Thank Jesus R
Yariann A, Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Thank you for choosing Four Points by Sheraton Caguas Real during your recent stay in Caguas. We really appreciate your comments and are very happy to know you had a comfortable stay at our property. Reviews like yours let us know we are on the right path when it comes to please our guests and provide them with uncomplicated stays....

Reviewed November 14, 2016 via mobile

This is a hotel chain type...good service and clean rooms...free bottle water and the breakfast buffet was ok...The hotel has a good lacation near the highway but still is in the middle of nowhere....good for buisness and lesiure trips...also have a nice pool with sliders...

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Helpful?
Thank Felix D
Yariann A, Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Thanks for taking the time to share your comments with us. We are pleased to know you enjoyed good service and amenities during your stay. Although you found our proximity to the highway to be convenient we see you didn't find much to do around our property. Next time you stay with us, please feel free to ask any of...

San Juan, Puerto Rico
Reviewed October 21, 2016

My stay was Oct 14-16, 2016. The room a/c was leaking badly on the rug and it smelled like humidity, and then once I checked-in, they put a hold for more than $100 on my credit card for "security". I paid all pending balance at check-out and a week after, the amount is still on hold. in order for them...

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Helpful?
1Thank Rebecca L
Jorge R, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear Rebecca L Thank you for taking from your time to share your experience with us . I truly apologize for all the inconveniences that you experienced in our hotel. The approval process for incidentals in the hotel industry is a guarantee for us. We apologize that the bank delayed in the process of releasing the hold. I will notify...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Room Service
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Business Center with Internet Access
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Four Points by Sheraton Caguas Real Hotel & Casino is a short drive from downtown San Juan, and a couple minutes away from major corporations. The perfect retreat, with flexible space for any event. ... more   less 

Additional Information about Four Points by Sheraton Caguas Real Hotel & Casino

Address: 500 Alhambra en Granada Blvd., Caguas 00726, Puerto Rico
Location: Caribbean > Puerto Rico > Caguas
Price Range: $134 - $191 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton Caguas Real Hotel & Casino 3*
Number of rooms: 126
Reservation Options:
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Also Known As:
Four Points By Sheraton Caguas Real Hotel And Suites
Four Points By Sheraton Caguas Real Hotel Caguas
4 Points By Sheraton Caguas Real Hotel & Suites
Sheraton Puerto Rico
Four Points Puerto Rico
Puerto Rico Sheraton
Puerto Rico Four Points
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Questions & Answers

Here's what travelers have asked, with answers from Four Points by Sheraton Caguas Real Hotel & Casino staff and other travelers.
12 questions
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San Juan, Puerto Rico
Calgary, Canada
1 month ago
4 months ago

See all questions (12)

Questions? Get answers from Four Points by Sheraton Caguas Real Hotel & Casino staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“All the rooms has a big tv and a very comfortable bed”
 of 5 bubbles lucabM4736KP, Sep 14, 2016 | Read review
“Third floor is Sheraton Preferred Member non-smoking rooms. There mainly pool and countryside views. Views not relevant in this facility.”
 of 5 bubbles mkstop, Aug 31, 2016 | Read review
“Fourth floor is farthest from lobby and casino.”
 of 5 bubbles nelsonq792, Aug 31, 2016 | Read review
“Rooms on the higher floors are less noise, good views, big and sunny”
 of 5 bubbles rodamaris06, Aug 31, 2016 | Read review
“Top floors are best, Pool gets full on weekends, Casino is worth to visit.”
 of 5 bubbles montero115, Jul 25, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question