We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Where can we start? From the discourteous front desk, dirty room, exaggerated parking cost or the lamest, no express check out. Sunday only way to do check out is by 1980s doing the line at the Front Desk and they only have 1 attendant. 1.5...More
Response from Friulanno, Director of Sales at Four Points by Sheraton Caguas Real Hotel & CasinoResponded 2 days ago
We appreciate you staying with us and sharing your experience. On behalf of my entire team, I apologize for falling short of your expectations. I assure you this was never our goal. Thank you again for your feedback and for being our guest....More
I had an excellent visit at Sheraton Four Points. I had expected more of a typical business hotel but found it very resort-ish and relaxing. It is an excellent hybrid for any type of traveler. Location wise, it's basically near to many of the main...More
The hotel is small pool are small too. It's a basic hotel. They have a casino. Front desk is okey. Don't have too many options of dates to redeem the voucher. Call too many times to verify the information no answer. Only could verify information...More
Response from Jorge R, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & CasinoResponded 5 days ago
Thanks for sharing your experience.I am sorry to see that we didn't meet your expectations during your stay. We have the biggest Casino in Puerto Rico and the pool is not big but is a nice area for the kids. I must share with you...More
I stayed in this hotel last month (June 2017). I was surprised by the condition of the facilities given that during prior stays in 2016, I was told that the hotel would be undergoing renovations that would be ready by the end of last year....More
3 Thank jeryr2017
Response from Hermes C, Director of Sales at Four Points by Sheraton Caguas Real Hotel & CasinoResponded 3 weeks ago
We appreciate you staying with us and sharing your experience. On behalf of my entire team, I apologize for
falling short of your expectations. I assure you this was never our goal and we look forward to using your
feedback as a training tool for...More
This is a very ,very good hotel. The staff is excellent. They are very professional and polite. The room is very spacious and the air conditioning is excellent. The hotel have a casino across it.
The was clean every day by a lady (which I...More
Response from Yariann A, Manager at Four Points by Sheraton Caguas Real Hotel & CasinoResponded 4 weeks ago
Thank you Judy! It pleases us to know you enjoyed your stay and that our staff customer service was excellent. Our guests are very important for us and that's why our staff do the best to provide them with great experiences.
TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travelers.
Fitness Center with Gym / Workout Room
Free High Speed Internet ( WiFi )
Children Activities (Kid / Family Friendly)
Business Center with Internet Access
Things to do
Fitness Center with Gym / Workout Room
Casino and Gambling
$109 - $229 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
TripAdvisor is proud to partner with Expedia, Booking.com, Priceline, Orbitz, Hotels.com, Cancelon, TripOnline SA, Travelocity, HotelQuickly, Hotwire and getaroom.com so you can book your Four Points by Sheraton Caguas Real Hotel & Casino reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Puerto Rico >
Also Known As
Four Points By Sheraton Caguas Real Hotel And Suites ,
Four Points By Sheraton Caguas Real Hotel Caguas ,