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Four Points by Sheraton Caguas Real Hotel & Casino

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Four Points by Sheraton Caguas Real Hotel & Casino
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332 Reviews from our TripAdvisor Community

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Showing 237: English reviews
Lombardy, Italy
Level Contributor
3 reviews
5 of 5 stars Reviewed 2 weeks ago

Very nice place to stay, very comfortable, clean and peaceful, very easy to reach and near to the highway. Special thanks to Astrid and Raul that can makes you feel like at home and to all the rest of the crew of the hotel. I hope to see you all again!

Helpful?
Thank Luca B
Jorge R, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Estimated Luca B, That 's good to know that our restaurant team served well .Thank you for sharing your satisfaction, our hotel provides a relaxing atmosphere and comfortable. The great thing about our location is the diversity of places you can visit. Warm regards, Jorge Ramos jramos@fourpointspr.com More 

Gurabo, Puerto Rico
Level Contributor
3 reviews
1 of 5 stars Reviewed 2 weeks ago via mobile

Once we got to make the check in the employee on the front desk leave us waiting without asking if we need help,when we got our room the view was horrible,all we were seeing was bags of trash and mud,at night we can barely sleep cause by the noise of the vendings machine that were right after our room and... More 

Helpful?
Thank Lourdes C
Jorge R, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear Lourdes C, We appreciate any feedback ,I sincerely apologize for the negative experience during your recent stay.Our team is ready to work with problems and provide solutions. It is clear that the noise bothered you , I wish you reported to offer a room change.We do understand that our guest have different needs and preferences please accept our apologies.... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Very clean, excellent service clean but old facilities. This is the place to stay in Caguas. The management states that the building is being renovated again, the staff is very friendly, the food is very good fries are awesome

Helpful?
Thank Rincon C
Jorge R, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear Rincon C, Thank you for you recent stay at the Four Points by Sheraton Caguas and for taking the time to share your beautiful stay.We appreciate your feeback from our staff and food it will be shared with the entire team. I must share with you that we will undergo a renovation process to better cater to your needs.... More 

Gottmadingen, Germany
Level Contributor
43 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

We chose to stay for three days in the Sheraton, as we lived in Caguas a while ago. Therefore, it was the perfect fit and our kids (11 & 13) enjoyed the pool. We had no breakfast or dinner, so no judgement on the kitchen. I was disappointed to pay 11$ extra for parking our rental car per day.

Helpful?
Thank 66Norbert
Jorge R, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear 66Norbert, I would to thank you for taking the time to share your experience while staying in our beautiful hotel.The parking service is provided from an outsourced company and the charges are detailed in our company website. We are glad to know that your children could enjoy the pool. We hope to welcome you back again soon. Jorge Ramos... More 

Tampa, Florida
Level Contributor
79 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 3 weeks ago

this hotel is average. ut was clean and service was decent but i didn't love the hotel. It's kind of in the middle of nowhere. There's a casino and pool. The parking was kind of annoying b/c it was full.

Helpful?
Thank cgarcia0907
Jorge R, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear cgarcia0907, I am sorry to see that we didn't meet your expectations during your stay. We have the biggest Casino in Puerto Rico and a nice pool area for the kids. I must share with you that we will undergo a renovation process to better cater to your needs. I hope we can give a second chance to like... More 

Key West, Florida
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago via mobile

It's a charming hotel with lots of character..The rooms are very clean and well stock. The employees are friendly and helpful. My food is more and overprice..it's borderline ridiculous a paid 50 dollars for two burgers and two cokes...stay there don't eat there..

Helpful?
Thank Kelly M
Jorge R, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear Kelly M, Thank you for sharing your concerns. Please accept our apologies for your disappointment with our restaurant. I will certainly meet with the Manager of the restaurant, such open feedback allows us to makes changes .On the other hand that 's good to know that the staff and rooms are good. Regards, Jorge Ramos jramos@fourpointspr.com More 

Chicago northside
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

If you are not staying in San Juan or Palmas Del Mar, Humacao, this is the only safe and decent option other than vacation rentals. We were there for a funeral in Gurabo and didn't want a long, due to traffic, commute. We have stayed here in the past and the facility has actually improved its service and ambience over... More 

Helpful?
Thank mkstop
Jorge R, General Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear mkstop, I am pleased that you took the opportunity to share your experience with us. We are the only Hotel in Caguas with a nice Casino. Based on your feedback we are continuously improving our services and facilities to meet most of our guests needs. Also I must share with you that we will undergo a renovation process to... More 

Mayaguez, Puerto Rico
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Great location if you are driving around Puerto Rico. Short drive to Old San Juan, 50 mins from Ponce. Rooms are very clean and beds are really, really nice! Small restaurant but good selection. Small pool but cozy. Casino in hotel.

Helpful?
Thank Nelson Q
Jorge R, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear Nelson Q, Thank you very much for taking the time to voice your experience with us. We are glad to hear you enjoyed our nice beds and the Bistro restaurant.The Casino Real is one of the biggest in Puerto Rico and the pool is not to big but our team members ensure every guests enjoy the facilities. We hope... More 

Guayama, Puerto Rico
2 reviews
5 of 5 stars Reviewed 4 weeks ago

The Hotel is excellent, room is clean, comfortable and neat. The view was beautiful. The staff of the hotel was helpful, friendly and attentive. Pool was clean and very nice. Also the casino is in front of the hotel love that part. I didn't have to go out to eat they had a very nice restaurant inside the hotel -... More 

Helpful?
Thank rodamaris06
Jorge R, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear rodamaris06, Thank you for you recent stay at the Four Points by Sheraton Caguas and for taking the time to share your beautiful stay.We appreciate your feeback from our staff and it will be shared with the entire team. Warm regards, Jorge Ramos jramos@fourpointspr.com More 

San Juan Island, Washington
2 reviews
5 of 5 stars Reviewed 4 weeks ago

Great service from Samuel Ortiz and Francisco Villegas. We had a difficult day but these two gentlemen and the est of the staff made our whole party laugh and provided us with great service. We WILL come back.

Helpful?
Thank issy m
Jorge R, Front Office Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review

Dear Issy M, Thank you very much for taking the time to share your comments on Trip Advisor. Our team members ensure every guests receives a memorable stay.We are glad to hear that our staff and service change your day. Warm regards, Jorge Ramos jramos@fourpointspr.com More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Room Service
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Four Points by Sheraton Caguas Real Hotel & Casino is a short drive from downtown San Juan, and a couple minutes away from major corporations. The perfect retreat, with flexible space for any event. ... more   less 

Additional Information about Four Points by Sheraton Caguas Real Hotel & Casino

Address: 500 Alhambra en Granada Blvd., Caguas 00726, Puerto Rico
Location: Caribbean > Puerto Rico > Caguas
Price Range: $93 - $181 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton Caguas Real Hotel & Casino 3*
Number of rooms: 126
Reservation Options:
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Also Known As:
Four Points By Sheraton Caguas Real Hotel And Suites
4 Points By Sheraton Caguas Real Hotel & Suites
Four Points By Sheraton Caguas Real Hotel Caguas
Sheraton Puerto Rico
Four Points Puerto Rico
Puerto Rico Sheraton
Puerto Rico Four Points
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