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Four Points by Sheraton Caguas Real Hotel & Casino

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500 Alhambra en Granada Blvd., Caguas 00726, Puerto Rico
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1 room 1 adult
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Four Points by Sheraton Caguas Real Hotel & Casino
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266 Reviews from our TripAdvisor Community

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Ozark, Missouri
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

We just needed a place for the night on our journey. I booked online thru a 3rd party service. Like an idiot I made it for the following month instead of that night. Once checking in that was discovered. They agreed easily with the booking company to allow me to adjust my booking and quickly fixed my error. The room... More 

Helpful?
Thank redtravels2015
Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago NEW

The service provided was excellent. The staff and house keeping guys were very cooperative. Do note that they charge $11/day for parking. But, there is security and you don't have to worry about your car.

Helpful?
Thank Ajit C
Philadelphia, Pennsylvania
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

After our cruise ended on 1/23/16 we could not get home because of the snow storm that brought Northeastern United States to a halt. All flights were canceled going into EWR. Since we had to ride it out my husband checked out hotels to stay in for a couple of days and came across this hotel. It was a very... More 

Helpful?
Thank DianeD5
Hollywood, Florida
1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

I had a great time at the hotel. Better yet, we needed something to do and we love coffee. We met Victor while having breakfast and he suggested may be taking a small drive to Hacienda Muñoz. We are glad we listed to Victor. What a wonderful place. I feel a Hotel is only as good as its employees and... More 

Helpful?
Thank gron7
Caguas, Puerto Rico
Level Contributor
36 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Upon driving down a winding road, you suddenly come upon this hotel with a casino attached. Luckily for us, we had a smart car - the parking was very tight...not a lot of space...good thing we are not overweight. Used the workout room, which was more like a carpeted room. Breakfast buffet was underwhelming, and the bar at night was... More 

Helpful?
1 Thank he33
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed January 2, 2016 via mobile

I had a last minute opportunity during this past Christmas season to get away with my family. We booked the Four Points since it was near my wife family hometown and as a bonus... Extremely affordable for a last minute thing. Service and treatment was top-notch. They really demonstrate that "Puerto Rico Those It Better". Keep it up guys and... More 

Helpful?
Thank JGResto
Savannah, Georgia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed December 25, 2015 via mobile

0 room service the first day. 0 fridge or microwaves unless you pay $25, if you have medications or coffee gets cold "oh well". Pay for parking and pay for continental breakfast. I believe it may have been great at one time but it has turned into just another hotel. Nothing special about it; not any more than a Motel6.... More 

Helpful?
1 Thank cottoj00
Phoenix, Arizona
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 8, 2015

I stayed in this hotel last month and the service by the staff was amazing. I travel all over the world and this by far was the best customer service I have received. The two people I have to talk about are the Ms Jennifer Baez and Manager Ms Flavia. I had a problem with my card and they went... More 

Helpful?
1 Thank marlon m
San Lorenzo
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed November 29, 2015 via mobile

Hotel overpriced and poorly maintained. Dirty rugs throughout hallways and inside the rooms. It had a musty smell, facility looks ok on the outside and main lobby is decent but rooms and linens need some serious upkeep. Front desk ladies were polite, helpful and bilingual. I'm glad i had a place to sleep but was not a happy stay.

Helpful?
3 Thank mynsanchez
Cranbury, New Jersey
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed November 16, 2015 via mobile

My husband,my sister and her husband and I visited Puerto Rico for a bday surprise party for my mom and we thought that the location was great because we are from Caguas. We had a smooth check in but I advised the front desk that my sister was arriving the next day due to problems with her inbound flight to... More 

Helpful?
2 Thank Teresa C
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