The Ritz-Carlton, Abama
Calle María Zambrano 2, Carretera General, TF-47, Km 9, 38687, Guia de Isora, Tenerife Spain
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#4 of 9 hotels in Guia de Isora
Location
4.2
Cleanliness
4.7
Service
4.3
Value
3.7
Travelers' Choice
A landmark destination, and pioneering in its contemporary luxury heritage on the Canary Island of Tenerife, The Ritz-Carlton, Abama champions Tenerife-lux from its iconic style and architecture, premium accommodation, first-class facilities to experiential luxury curated throughout the guest experience. Located in Guia de Isora, a peaceful gem of a destination on the South West coast of Tenerife, this exclusive five-star resort is operated by The Ritz-Carlton Hotel Company L.L.C., and exists in a stunning ‘finca’ setting of natural beauty, surrounded by lush and vibrant vegetation, volcanic landscapes and panoramic views of the Atlantic Ocean. Designed by Melvin Villarroel and with romantic Moorish references to an Arab citadel, the resort includes seven swimming pools, access to a secluded beach, waterfalls and exuberant subtropical vegetation, composed of 90,000 trees with 300 different species of palms and shrubs. The timeless retreat provides a wide choice of accommodation, all with The Ritz-Carlton seal. Guests staying in the new Villa Club will be treated to an exclusive and bespoke service in the luxuriously appointed rooms and suites, nestled amongst the lush tropical garden with access to a semi-private pool. An entire lane of villas is reserved exclusively for adults, where guests can truly enjoy a relaxing stay. Bespoke family villas include interconnecting deluxe rooms and one- bedroom suites, ideal for large family groups to stay together while enjoying an exclusive menu of amenities. A perfectly pampering spa of 2,500 m2 offers an indulgent menu using Espa, Spanish brand Sepai, and native island ingredients. The Ritz-Carlton, Abama is also home to enviable facilities including Ritz Kids – an immersive children's club with a programme designed by the renowned Oceanographer, Jean- Michel Cousteau. A gourmet paradise and a culinary journey, restaurants include El Mirador by Cesar Gonzalez, Beach Club, Txoko by Martin Berasategui and Kabuki, which has been awarded a Michelin star. Guests also enjoy close access to the Dave Thomas-designed championship golf course and Academy, one of the most challenging 18-hole golf courses in Spain, as well as seven tennis courts and four paddle tennis courts.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Diving
Babysitting
Valet parking
Wifi
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Plunge pool
Yoga classes
Fitness / spa locker rooms
Fitness classes
Personal trainer
Sauna
Restaurant
Breakfast available
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Outdoor dining area
Special diet menus
Poolside bar
Game room
Golf course
Hiking
Tennis court
Aerobics
Water park offsite
Video game console
Children's playground
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Highchairs available
Airport transportation
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Foot massage
Full body massage
Hammam
Hand massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
Umbrella
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bidet
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
Radio
iPod docking station
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Ocean view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
Languages Spoken
English, French, Russian, Spanish and 5 more
Location
61Somewhat walkable
Grade: 61 out of 100
13Restaurantswithin 0.75 miles
3Attractionswithin 0.75 miles
Calle María Zambrano 2, Carretera General, TF-47, Km 9, 38687, Guia de Isora, Tenerife Spain
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Stayed for 10 nights in early Sept 2023. It's the 4th or 5th time we've stayed, and the first time since Nov 2019. The hotel still has many excellent features but it has changed - and not in a good way. Unlikely we will return. The good things: For the first 7 days of our stay, the hotel was pleasantly quiet, with relatively few other guests. Our room in the main Citadel was probably one of the nicest we've stayed in at the Abama, with the extra pillows requested at the time of booking. The room was quiet, clean, and with an extra large balcony. We requested decaffeinated coffee for the in-room coffee machine - this was executed seamlessly every day. We ate at most of the restaurants; Mirador, Txoko, Kabuki, Verona, and Verde Mar. The standard of food in each was high, with a good range to choose from. It was the first time we'd been to Kibuki, which is a cross between a restaurant and performance art! - food was excellent, view was amazing. El Mirador continues to be our favourite. Verde Mar was new since our last visit - it is largely but not exclusively vegetarian; some of the dishes are really imaginative and well executed. Txoko and Verona are still good. Breakfast is served in the Veranda restaurant. Great array of choices, but nowhere near as extensive as in previous years. For the first 7 days, it was good, relatively quiet and leisurely; for the the last 3 days, there were a lot of conference attendees which made the restaurant much busier and the experience a lot less special and considerably less relaxed. Service throughout the resort is generally very good. The frontline staff of their best to deliver a great service experience - Rodrigo and Paula who served drinks at the main pool deserve special mention for attentiveness and eagerness to please. The gym is well equipped, with good range of kit, and good supply of clean towels, cold water, and fresh fruit. The not so good things: On previous visits, we were able to use the pool adjacent to El Mirador restaurant which was a great location, and also child-free. This is no longer the case, the pool being reserved for the sole use of guests in the hotel's villas (who also have the use of pools within their villa areas). The pool is also no longer child-free. This meant that we were restricted to using the "main" pool area, and the much smaller quiet pool. The main pool area is in need of overdue maintenance; poolside areas are uneven and chipped, and the pool itself has some bare concrete areas which have been clearly patched. One shower was out of use for our entire stay. The standard of coffee in the Veranda at breakfast was very variable, from undrinkable to just about OK. Two days into our stay, the coffee machine in our room was changed for no apparent reason. The first one worked fine, the replacement was very temperamental, prone to crushing rather than piercing the coffee pods! The hotel offers its own web-based app; it offers this in place of the usual hard-copy, in-room guides, and it is a poor substitute. The functionality is poor. It would have been helpful for booking restaurants, except there is no overview showing which restaurants are open on which nights - booking via the hotel's concierge was much easier. Wi-fi: The hotel offers free wi-fi. This is of limited benefit because the speed is very slow, and worryingly our android and iOS devices showed the connections as insecure. For €20/day the hotel offers a faster and more secure upgrade option - we negotiated this for free. In my experience most good quality hotels offer fast, secure wi-fi for free anyway. Tip: have VPN on any devices you expect to use at the Abama. Connecting to the upgrade wi-fi is not straightforward - I think I'm reasonably tech-savvy but it took a couple of visits to reception to sort it. Key cards: On my first visit to the gym my key card didn't work, requiring me to visit reception for it to be reprogrammed. Even though I provided correct identity details (name, room no, wife's name, arrival / departure dates) the receptionist insisted I show my passport before updating the card. I subsequently had to ask for the room access to be reinstated on the card - and no proof of identity was required that time! Big parties: soon after we arrived we got chatting to a couple who had been there for 5 days; they told us that their arrival day coincided with the arrival of a party of 300 guests, there for a 3-day engagement celebration - this meant that the main pool was closed to "normal" guests, and there were no places available in any of the restaurants for the duration of the party. There had been no prior warning when they booked. On the 6th day of our stay, we noticed that the number of guests was increasing; as we later discovered, this was due to the arrival of a conference of a global computer company. This meant that the restaurants were fuller, there were a lot more guests at the pool, breakfast service was frenetic, hurried and unholiday-like, and on our last full day the main pool area was closed for the afternoon, meaning there was only the small "quiet" pool available. We booked our stay approximately 6 weeks prior to travel - There had been no prior notice that the hotel would be hosting a large conference which would necessitate closure of a key facility, and constrain our use and enjoyment of the resort for 3 days of a 10-day stay. What is particularly annoying is that we were charged a premium of 12% for the 3 nights of the conference!! All of the above comments were passed onto frontline staff - they did not offer any dissent, and were pleased when I said I'd be submitting an online review. Another recent review has suggested that the Ritz Carlton Abama needs a lean review of its processes to improve the guest experience. I would go further and suggest that the Ritz Carlton Abama needs to decide what its customer proposition is - does it want to be a conference/party hotel, or does it want to play to its strengths as a luxury holiday hotel? The configuration and layout of the hotel doesn't permit it to do both successfully. I recognise that times are tough, and there is merit in attracting large events, but from our recent experience large events detract from the service and luxury holiday experience offering to private customers. …
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Date of stay: September 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Check if there are any large parties or corporate events planned
Book restaurants in advance of...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Pilar Cristóbal, Other at The Ritz-Carlton, Abama
Responded 1 week ago
Dear Bathowl, Greeting from The Ritz-Carlton Tenerife, Abama. I would like to thank you for having chosen The Ritz-Carlton, Abama once more for your stay in Tenerife, and for having shared your honest opinion with us. We are truly sorry we have fallen short of your expectations and we must apologize for the reported circumstances. I will be sharing your comments with all the involved departments in order to implement the necessary changes to avoid such situations from happening in the future. As you know, the Ladies & Gentlemen of The Ritz-Carlton, Abama strive to provide the highest level of excellence in service and guest care, and it saddens us to hear we have failed you during this last stay with us. I understand when searching for peace and tranquility, coming to Tenerife on that time was misfortunate and, I apologize for the impact this had on your stay. We genuinely appreciate your feedback and comments as it helps us to identify areas for improvement and ensures that we continue to strive for excellence in our services. We are also very thankful for the positive remarks about rooms, restaurants and staff. We would be very grateful if you could provide us with a new opportunity to demonstrate the type of service we aim to offer and which we understand you deserve whilst being our loyal guest. Looking forward to welcome you back. Sincerely, Pilar Cristobal Front Office Manager The Ritz-Carlton Tenerife, Abama
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I was quite surprised to find such a nice resort hotel in Tenerife, with a total of 7 restaurants (with a two star and a one star restaurant), a state of the art spa, and a wonderful golf course. I wasn't expecting too much at first in Tenerife, and wow, I was totally wrong. It's not a long flight from London and on BA, and I am sure I will be back to pamper myself in the future.
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Date of stay: August 2023
Value
Location
Service
Room Tip: I believe most of the rooms have ocean view - they are really nice, especially looking at the...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Our family (2 adults, 1 child- 5 years) were at the Ritz Abama for 3 nights in the villas. Our stay overlapped with a 3 day engagement party that we were not made aware of in advance upon booking and significantly impacted our experience. While there were some positives, there were several issues as detailed below, many which could have been prevented or minimized with improved and transparent communication from the hotel. We were disappointed overall as our experience did not match this acclaimed hotel brand whose credo and mission are to focus on the finest personal service and facilities, and to provide an experience that instills well-being and fulfills even the unexpressed wishes of guests. We have stayed at many luxury hotels across the world and are both in the customer service industry ourselves; we know the experience we had at the Ritz Abama is not up to par to the Ritz Carlton namesake or to other comparable hotels. On seeking out management with our concerns at check-out, Joao did appear genuinely apologetic and provided appropriate compensation. * = stars 2* Welcome/Check-in: Disorganized and confusing. Mixed information regarding buggy (aka golf cart) pick-up (told 2 different things which resulted in inefficiency and compromising use of hotel amenities). Initially told that we can pick up the buggy before checking in; we went down to our villa and were told by a staff member that we can only pick up once we have checked in, which was in direct conflict with what we were told by the check in staff. He also made sure to remind us that they were only for villa suite guests, which made us feel judged given that we are younger. Standing wait to check-in then told of complimentary welcome drinks (recommend offering up front to make waiting experience more positive and directed to seating if there will be a wait); we ended up never going back to get the welcome drink. There was also a lot of confusion with our luggage; unclear communication on where our luggage was being stored. We were then assured that when the room became available that the luggage would be delivered promptly. We arrived at the room approx. 60 min after they said it was ready and the luggage was not in the room when we arrived, which prompted us to have to call again. 3 ½* Villa Room and Amenities: Spacious and comfortable with maintenance issues. Positives: Bed was very comfortable. We requested received extra pillows because the ones in the room were totally flat. Fortunately they do have firmer options. Recommend adding a pillow menu to the initial information that is provided at check in. Variety of outdoor seating and proximity to our pool. Welcome fruit tray. Complimentary water at bedtime. They also do turn down service with chocolates by your bed which is nice. Issues: Bath water came out brown the first time and after 3 rinses out was still yellowish in hue and remained this color during our entire stay. Shower was not working; required 2 calls to get maintenance to fix. First night the toilet would not stop running; required another call for fix. Vanity/makeup area is in a dark corner with no additional lighting or windows so nonfunctional later in the day. The makeup mirror was also about to fall off the wall and the arm was wedged up next to the main mirror to ensure it didn’t fall. 4 ½* Villa Pool: Another highlight of our stay due to service! Positives: Guillermo (pool bartender) provided excellent and courteous service (e.g, set up lounge chairs and umbrella for you, bringing drinks, very friendly). Complimentary snacks, beer/wine/cocktail of the day; our daughter didn’t want to miss the desserts and her (non-alcoholic) drink! Easy access from villa. Clean and warmed water. Negatives: Not all inflatables were inflated (e.g., one of the inflatable lounge chairs remained partly delated for 2 days). No complimentary life vests or other floaties for kids – be sure to bring your own or you can buy them for around 20 Euros in the town next door at Ibero China. 3 ½* El Mirador Breakfast & Lunch: Our rate/room included breakfast. Positives: Juice/drink variety. Buffet and a la carte options for breakfast. Karen is a delight in the morning and greets you with a smile before taking you to the table. Negatives: No avocados available for avocado toast for 2 days in a row. No explanation given when handing out menus to guests or when hostess is not present (several staff walk by without greeting). 3* Beach Club Lunch: Overpriced. Positives: View at the beach. Negatives: Value for food (e.g, 5 prawns for 24 EUR) 4* Verde Mar Dinner: Vegetable-forward and some unique food selections with good service. Positives: Friendly and accommodating hostess and waiter. Apertif was delicious! Negatives: Some of the dishes were average (e.g, cauliflower was very bland) 4 ½* Txoko Dinner: Highlight of our stay due to service! Positives: Excellent service from the staff (hostess and waiters Aaron and Daniel)! They coordinated a couple birthday surprises for our daughter and moved our table when we couldn’t see due to the sun. Loved the volcanic vegetable dish that Aaron recommended. Negatives: Some of the dishes were average (e.g, overcooked meat) 3* Kids Club: Appears promising and potentially fantastic with more kids using the club and increased energy/engagement from staff. Positives: Free use of playground areas. Seems to have a variety of activity options for kids. Issues: We were not made aware until we had already booked and arrived to drop off our daughter that no other kids would be attending. Our daughter was very excited to do at least 3 activities and play with other children; she was sadly disappointed and asked staff to call us to pick her up in less than 1.5 hours from drop off. We noted that staff appeared to be sleepy and low energy. We still paid 25 EUR for the entire morning. 3 ½* Beach: Beautiful though experience impacted by facility/transportation. Positives: Blue waters, natural scenery and habitat (lots of crabs), walking area around the rocks. Also cool rocks in the water itself. Issues: Funicular that can take you down to the beach was out of service; unaware of this until we walked down (not made aware until next day that it was due to high winds) as no communication from hotel or proactive information regarding alternate options to reach beach. Ended up using the hotel provided train to get to the beach with our kid but these only run every 30 minutes (and frequency was not changed despite funicular being out of service). No lounge chairs by the time we arrived around 2pm; we arrived late as above due to transportation and as below due to koi pond issues. It’s important to note that this is NOT a private beach. We understand that you cannot have private beaches in Spain, so be prepared for a wide range of people. Additionally, we were really disappointed to see a lot of trash on the adjacent walk way that allows you to walk around the beach to take in the scenery. We recognize that this is not officially Ritz property, however, it is impacting their aesthetic and was unfortunate to see. I would recommend having someone do a quick sweep for trash on a daily basis (they should have the staff as we saw Ritz team members using a leaf blower to blow sand and leaves by a beach) and encourage not littering. 1-2* Other Suboptimal Experiences: Noise on our 3rd night – From about 2130-2400 there was very loud club-like music with heavy bass coming from the party at El Mirador; we were in the villas 2 up from the restaurant. We immediately called the villa concierge; apologies and offered ear plugs….this was part of the three day engagement party that we were not aware of until we arrived (and accidentally walked into their events). We requested management to call us in the morning and needed to follow up at check-out in order to speak with someone. To note – the next morning the hotel staff fully acknowledged that the noise was excessive. Buggy parking – Used the elevator at the main hotel once parked (as advised) to go up to the lobby and 3 times ran into private events. There is no easy way around that we were aware of and needed to cut through. One time we thought we had disrupted a wedding and ended up in the dirt behind a bush trying not to be disruptive. Completely ridiculous that they host private events right where guests get off the elevator for the buggy parking and then the guests are made to feel bad for interrupting the event. This needs to be rethought. Deli counter in lobby – Staff serving double duty with bar which is fine however no signage and needed to find and ask staff about use. Ended up not eating from here as we were told sandwiches were not freshly made versus purchase what was on the counter (e.g, hamburger, wraps with visibly wilted lettuce…we honestly thought the items in the case were simply for display); made that morning but at that point was at least 2 hours past morning. Koi pond – Signage advertises daily feeding at 12pm. We arrived 5 minutes prior and no staff present. Finally at about 12:12pm we sought out staff in the nearby restaurant and waited an additional 5+ minutes. At this point other children had left. A couple kids returned but only our child had received the fish food; she kindly shared. Extra charges that are not made transparent in advance – 6 EUR for Brita filtered water at lunch/dinner, waiters at restaurants offering bread (realized later not complimentary) Melvin transportation (Melvin is a nearby restaurant that the Ritz has a partnership with) – After our dinner the car was waiting but no driver and no communication. We had to seek out what had happened and waited 10 minutes for them to send a driver from the hotel in a separate car. Gift shop – We attempted to go to the gift shop twice and both times were not open despite signage indicating otherwise; the doors were locked and no staff present. Management was not able to tell us why their shop was randomly closed. The hotel and management would benefit from Lean process review to optimize their processes and a focus on transparent communication with their guests. As noted above, there are still several standout staff that provide excellence service and these staff should be commended. …
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Date of stay: September 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from Ajus Bakutis, Guest Services / Front Office at The Ritz-Carlton, Abama
Responded 2 weeks ago
Dear jandtexploring, Thank you very much for taking the time to provide us with such detailed feedback regarding your recent stay at the Ritz Carlton Tenerife, Abama. We genuinely appreciate your comprehensive review as it helps us identify areas for improvement and ensures that we continue to strive for excellence in our services. We would like to apologize for the inconveniences you encountered during your stay, particularly related to the event that overlapped with your visit. We sincerely apologize for any disruptions it may have caused, and happy to learn that Joao was able to address all of the inconveniences and offer an appropriate compensation before your departure. We are pleased to hear that you found a long list of positives, such as the villa pool and the exceptional service provided by Guillermo, Aaron, Karen and Daniel. We will certainly pass on your compliments to them. We genuinely appreciate your recommendations. Your insights will guide us in making the necessary changes to provide a more seamless and exceptional experience for all our guests. Sincerely, Ajus Bakutis Rooms Manager The Ritz Carlton Tenerife, Abama
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There is no doubt this is a lovely hotel. The staff are friendly, the beach is wonderful. We booked 8 nights and we’re not told there was a private event being held at the hotel for the last 3 days of our stay. The pool area was taken over by the events company and the pool closed early at 3pm. We are all paying guests and I would have liked to have known this before booking so we could have planned our trip better and maybe booked an excursion that day. I am writing this review at 23.36 as loud music is blaring for the party. My young children can’t sleep. Again, I would have liked to have known this before booking and I am surprised the hotel do not have a policy to inform booked guests that a wedding / party is occurring across their booked dates. To return to our hotel room after dinner one evening you have to walk the through the outdoor drinks and dinner reception which is awkward. The only other feedback is that given the cost of the holiday, to pay to use the tennis courts and kids club was a disappointing sting. …
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Date of stay: August 2023Trip type: Traveled with family
Value
Location
Service
Room Tip: Ask about private events
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes1 Repost
Helpful
Response from The Ritz Carlton Abama, Other at The Ritz-Carlton, Abama
Responded 3 weeks ago
Dear 960AR, Greetings from The Ritz-Carlton Tenerife, Abama, and thank you for sharing your Honest Feedback with us. First, I would like to extend my most sincere apologies for the reported incidents. I believe that you are still staying with us, and we would like personally to follow up with you regarding this case. Could you please be so kind and contact with me directly at Joao.couto@ritzcarlton.com and I will make sure that the appropriate measures at taken to minimize the impact of the reported circumstances. Nevertheless, I will be sharing your feedback with each of the involved departments as a learning lesson, and with the intention of making the necessary changes to prevent such situations from happening in the future. We are also very thankful for the positive remarks about our staff and different aspects of the hotel. I will be at your disposal in the meanwhile. Kind Regards Joao B. Couto Front Office Supervisor.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Second visit this year. Had a great week at the Abama. Staff are truly super & go out their way to make your stay extra special. Shout out to Kaouter, Magdalena, Victor & Diana who were so amazing with my kids & made them feel so welcome. We miss you guys.
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Date of stay: August 2023Trip type: Traveled with family
Value
Location
Service
Room Tip: You need to get to the pool by 09:30 during peak season.
Beach is part public.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes1 Repost
Helpful
Response from Ramón von Schükkmann, Otros at The Ritz-Carlton, Abama
Responded 1 week ago
Dear richardgOldstein, Thank you so much for your wonderful feedback! We're thrilled to hear that you had another wonderful stay at The Ritz-Carlton Tenerife, Abama. Our staff takes great pride in going the extra mile to ensure our guests have a special and memorable experience. We'll be sure to pass on your kind words to Kaouter, Magdalena, Victor, and Diana, who played a key role in making your children feel welcome and appreciated. Your continued support means the world to us, and we look forward to welcoming you back to our beautiful resort. Kind regards, The Ritz-Carlton Tenerife, Abama Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is definitely 5 stars!! The staff are friendly, professional and so welcoming. The property is breathtaking and I cannot say enough about the restaurant Verde Mar. The staff is incredibly hospitable and kind. The food was absolutely amazing and they are definitely deserving of a few Michelin stars!!!Incredible Vegan menu and I would definitely recommend this restaurant and hotel!!!🌟 🌟 🌟
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Date of stay: August 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Ramón von Schükkmann, Otros at The Ritz-Carlton, Abama
Responded 1 week ago
Dear Gina K, Thank you very much for sharing your wonderful feedback regarding your recent stay at The Ritz-Carlton Tenerife, Abama. We are thrilled to hear that your stay was truly memorable and that you had such a positive experience with our team. Thank you for recommending our Verde Mar restaurant and the hotel, and we hope to welcome you back to our beautiful resort and island. Kind regards, The Ritz-Carlton Tenerife, Abama Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Beautiful hotel, great restaurants, rooms are clean and comfortable. Concierge and guest services are terrible. I am an ambassador with Marriott - and they still didn't respond. I asked them to book me a car to the airport for my return. When I check the night before, they said they were had no cars and no one notified me. I asked to ensure it was not on my bill. When I checked out the "system" was down and they said they would email me once it was back. That never happened. On my cc was the car service that never happened. I emailed the concierge and Marriotts ambassador service multiple times and no one ever got back to me. It took me waiting on hold for 25 minutes to finally get someone to say they would adjust the biil. terrible customer service
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Date of stay: July 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from Ajus Bakutis, Guest Services / Front Office at The Ritz-Carlton, Abama
Responded Aug 11, 2023
Dear wjwilson17, Thank you very much for sharing your valuable and honest feedback regarding your most recent stay with us. We are happy to hear that you have enjoyed our beautiful hotel, great restaurants and comfortable rooms at The Ritz-Carlton Tenerife, Abama. The rest of the described experiences and situations do not represent the level of service and quality the Ladies and Gentlemen of the The Ritz-Carlton Tenerife, Abama strive to provide our guests on a daily basis and, I apologize for this. We will be sharing your feedback with each of the involved departments as a learning lesson, and with the intention of making the necessary changes to prevent such situations from happening in the future. Sincerely, Ajus Bakutis Rooms Manager The Ritz Carlton Tenerife, Abama
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
All facilities - Hotel, Villas, Golf, Tennis, Swimming Pools, Gym, Spa, Beach, Bar, Nice Walk, Restaurants, Kids activities and very friendly hotel staff Restaurants inside the hotel Amazing Breakfast Buffet El Mirador - Best Seafood Verona - Best Italian Verde Mar - More Vegetarian Options Txoko - Best Lamb Shank
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Date of stay: August 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes1 Repost
Helpful
Response from Ramón von Schükkmann, Otros at The Ritz-Carlton, Abama
Responded Aug 9, 2023
Dear ramanjeeta, Thank you so much for sharing your wonderful experience at The Ritz-Carlton, Abama. We're thrilled to hear that you enjoyed your stay with us and all of our facilities. It's great to know you had a fantastic time at the restaurants and appreciated our friendly staff. We hope to welcome you back soon for another amazing stay. Kind regards, The Ritz-Carlton, Abama Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Maintenance was being carried out, which we were not advised of. We learned when we heard all the noise and could not access the adult only pool. The price was the same as always despite the standards not being the same as previously experienced. My room was small and overlooked the golf course, this was mowed and blowed each morning from approximately 6.30am or 7am until about 8.00am. Not nice when on a relaxing break. I joined my friends in the court yard and staff never came over to check for a drinks order or indeed offer to get me chair. I waited 30 minutes to no avail. My friends prior to my arrival had sent their food back as it was not good. Staff had laughed at them as if they thought they were joking! Shocking lack of service. The food was not consistent, nice one day and diabolical the next. ( it was the same order ) Breakfast was good. Although the cava was not on display which I found unusual. The house keeping staff were excellent. Perhaps they front of house would take a leaf out of their book. The spa area is very relaxing and staff were friendly here.…
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Date of stay: May 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Ajus Bakutis, Guest Services / Front Office at The Ritz-Carlton, Abama
Responded Aug 8, 2023
Dear SJEGB, Thank you for taking the time to share your feedback. Before we are able to further review and provide you with a proper reply, we would like to make sure that the hotel you are referring to is the correct one. If you´d be so kind and email to rc.tfsrz.guest.relations@ritzcarlton.com in attention to Manager on Duty and we will get back to you as soon as possible. Thank you, Kind regards, Ajus Bakutis Rooms Manager The Ritz Carlton Tenerife, Abama
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A return stay on a round island trip, RC Abama is like coming home. The beautiful scented lobby is a warm welcome to this fabulous resort, which I've stayed at many times. Delighted to get a newly renovated room, with a fabulous view of the ocean. Decorated in soft pastels, with great bed and linens, every last detail is thought of. Thoroughly enjoyed my stay. Dined at El Mirador with the amazing view and professional staff and excellent food. Breakfast under Angel and his lovely team is a delight, with an amazing variety of delicious food. The hard working chefs deserve a special mention, they are truly great. Thank you Camilla also, for great service. Vroni, the Italian restaurant has wonderful Italian food, and charming servers. The resort abounds with fabulous flora and fauna, stunning views of the ocean and the freshest of air....it's a tropical paradise. The Lobby Bar is a great start to any evening with music and entertainment. Don't miss the world class Spa. Graciela showed me around, and is a wonderful ambassador for The Abama Spa, knowledgeable, and very charming. Carole gave me a truly memorable massage and I loved the new silk sheet experience during the treatment. The water circuit, lounge and gardens makes this a must for your relaxation, finishing off with the rocking bed and views in the lounge. Reception staff are very helpful and top marks to Alcoran for his charm throughout my stay. Highly recommend this favourite hotel. Returning soon.…
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Date of stay: July 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes1 Repost
Helpful
Response from Ramón von Schükkmann, Otros at The Ritz-Carlton, Abama
Responded Aug 9, 2023
Dear iris m, Thank you for sharing your wonderful experience at The Ritz-Carlton, Abama. We are really happy to hear that your stay felt like coming home. Your appreciation for the beautiful scented lobby, the newly renovated room with an ocean view, and every thoughtful detail is heartwarming. We're glad you enjoyed dining at El Mirador and Verona, and we'll make sure to share your praise with our hardworking chefs. Your kind words about the resort's tropical beauty, stunning ocean views, and relaxing Spa experience mean a lot. Graciela and Carole will be thrilled to know they made your stay memorable. We'll pass on your compliments to Alcoran and the reception team. Thank you for highly recommending us, and we can't wait to welcome you back soon! Kind regards, The Ritz-Carlton, Abama Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not the right property for you?
There are more places to choose from in the Guia de Isora area.
PRICE RANGE
$318 - $448 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
abama hotel tenerife, abama tenerife
FORMERLY KNOWN AS
The Ritz-Carlton Abama
LOCATION
SpainCanary IslandsTenerifeGuia de Isora
NUMBER OF ROOMS
459
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Claim Your ListingTHE RITZ-CARLTON, ABAMA - Updated 2023 Prices & Resort Reviews (Guia de Isora, Spain)
Frequently Asked Questions about The Ritz-Carlton, Abama
Which popular attractions are close to The Ritz-Carlton, Abama?
Nearby attractions include Playa de Abama (0.3 miles), Abama Golf (0.4 miles), and Abama Kids Camp (0.03 miles).
What are some of the property amenities at The Ritz-Carlton, Abama?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at The Ritz-Carlton, Abama?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Ritz-Carlton, Abama?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at The Ritz-Carlton, Abama?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to The Ritz-Carlton, Abama?
Conveniently located restaurants include Abama Kabuki, Melvin by Martin Berasategui, and M.B Restaurant.
Are there opportunities to exercise at The Ritz-Carlton, Abama?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does The Ritz-Carlton, Abama have airport transportation?
Yes, The Ritz-Carlton, Abama offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Ritz-Carlton, Abama?
Yes, dry cleaning and laundry service are offered to guests.
Does The Ritz-Carlton, Abama offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at The Ritz-Carlton, Abama?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Russian, and Portuguese.