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Carretera General TF-47, km 9 Tenerife, 38687, Guia de Isora, Tenerife Spain
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 08/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Ritz-Carlton, Abama
Updated 08/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#4 of 7 hotels in Guia de Isora
Location
Cleanliness
Service
Value
Travelers' Choice
A landmark destination, and pioneering in its contemporary luxury heritage on the Canary Island of Tenerife, The Ritz-Carlton, Abama champions Tenerife-lux from its iconic style and architecture, premium accommodation, first-class facilities to experiential luxury curated throughout the guest experience. Located in Guia de Isora, a peaceful gem of a destination on the South West coast of Tenerife, this exclusive five-star resort is operated by The Ritz-Carlton Hotel Company L.L.C., and exists in a stunning ‘finca’ setting of natural beauty, surrounded by lush and vibrant vegetation, volcanic landscapes and panoramic views of the Atlantic Ocean. Designed by Melvin Villarroel and with romantic Moorish references to an Arab citadel, the resort includes seven swimming pools, access to a secluded beach, waterfalls and exuberant subtropical vegetation, composed of 90,000 trees with 300 different species of palms and shrubs. The timeless retreat provides a wide choice of accommodation, all with The Ritz-Carlton seal. Guests staying in the new Villa Club will be treated to an exclusive and bespoke service in the luxuriously appointed rooms and suites, nestled amongst the lush tropical garden with access to a semi-private pool. An entire lane of villas is reserved exclusively for adults, where guests can truly enjoy a relaxing stay. Bespoke family villas include interconnecting deluxe rooms and one- bedroom suites, ideal for large family groups to stay together while enjoying an exclusive menu of amenities. A perfectly pampering spa of 2,500 m2 offers an indulgent menu using Espa, Spanish brand Sepai, and native island ingredients. The Ritz-Carlton, Abama is also home to enviable facilities including Ritz Kids – an immersive children's club with a programme designed by the renowned Oceanographer, Jean- Michel Cousteau. A gourmet paradise and a culinary journey, restaurants include El Mirador by Cesar Gonzalez, Beach Club, Txoko by Martin Berasategui and Kabuki, which has been awarded a Michelin star. Guests also enjoy close access to the Dave Thomas-designed championship golf course and Academy, one of the most challenging 18-hole golf courses in Spain, as well as seven tennis courts and four paddle tennis courts.
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Room & Suite (462)462
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Bicycles available
Babysitting
Valet parking
Wifi
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Plunge pool
Yoga classes
Fitness / spa locker rooms
Fitness classes
Personal trainer
Sauna
Restaurant
Breakfast available
Complimentary tea
Kids' meals
Outdoor dining area
Special diet menus
Poolside bar
Diving
Game room
Golf course
Hiking
Tennis court
Water park offsite
Video game console
Children's playground
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Highchairs available
Airport transportation
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Foot massage
Full body massage
Hammam
Hand massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
24-hour security
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
Umbrella
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bidet
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
Radio
iPod docking station
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Romantic
Languages Spoken
English, French, Russian, Spanish and 5 more
Hotel links
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3,345Reviews173Q+A100Room tips
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Michicks wrote a review Sep 19
50 contributions45 helpful votes
Let me start by saying I love the hotel and have done for years! So much so I got married here a few years ago. Unfortunately this trip just was not up to the high standards of the ritz Carlton we are use to. Check in was pleasant as always, glass of cava on arrival and nice staff. We stayed at the lounge for a while before we went to our room. Which was down in villas closest to el mirador. The room was spotless and comfortable(as usual). But unfortunately the buggies are not available to be used anymore and you must wait for the train, we called to be collected in the car the use now which was perfect some days but then were told that it wasn’t available to be booked! And we didn’t see the train late in the evening! The hotel had some perks of being in villas this time which included snacks by the pool and free drinks. Unfortunately our time at the pool which we understood to be for over 13 only had lots of younger children there. It was not always relaxing to be at the pool!! There were only two restaurants open with a very very limited menu. Also the room service menu is reduced but price up. The food was not to the normal high standard at all! The breakfast was very poor options in comparison to normal! I understand some things need to be cut back and reduced due to Covid which is fine, but not having an adults pool and food quality dropping are not good! If anything food should be better tasting now. On one of the evenings we ordered wine with dinner. It didn’t arrive and had to ask again after 15 mins. Not normal service! Also be aware the lift to the beach is unavailable so you must go on train. Which is ok once you are informed. I booked on the stay app for appointment in spa, which it said booking confirmed, I hung around the hotel that day till my appointment time of 4 to be told they hadn’t confirmed it and I would see that the sent me a message on the app, there was no message! Also the spa not opening till 4 is a bit of a joke. Would be better to open early and close early! I feel the “COVID” excuse was used to lower standards here. On check out I was asked if I enjoyed my stay which I replied with my thoughts, and was just told unfortunately due to “Covid”. I will be back to the hotel but not in the current times as the luxury has been taken away from it and at the moment is over priced for service received. I’m done to be going back in November for wedding anniversary and just unfortunately don’t think I could justify the prices here for what your getting. I look forward to getting back to Ritz Carlton abama when it’s back to normal!
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Date of stay: September 2020Trip type: Traveled with friends
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Response from Javier Vales, Other at The Ritz-Carlton, Abama
Responded 5 days ago
Dear Michicks, Before anything else, allow me to start with a thank you for your review. Your honest feedback is very important for us. Providing an excellent level of hospitality is our utmost priority, and we are sorry to not being able to exceed your expectations. First, I would like to inform you that all the matters you encountered during your stay will be shared with our leadership team in order to prevent to happen again in the future. Secondly, we agree that the global emergency we are all encountering is not an excuse to every situation that happened during your stay. Nevertheless, some of them are in fact mandatory modifications we need to apply in order to follow all the local legislation; like for example the closure of our funicular. Rest assured we will keep looking forward to improve our service with the restrictions that are applied worldwide so you as a guest can feel like home regardless. Lastly, and most importantly for us: we would like to have another opportunity in the future, so we can change your thoughts. If I should be of any help, please do not hesitate to contact me. Kind regards, Javier Vales Villa Club Supervisor
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Ana S wrote a review Sep 15
2 contributions
This hotel is just AMAZING. Staff was awesome, especially Anastasia,Noelia,Sebastian and Laiba they made our stay so special. We felt like we where at home. Big THANK YOU for everything!!! WE WILL BE BACK ☀️👌❤
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Date of stay: September 2020Trip type: Traveled as a couple
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Response from Arianna Calcaterra, Marketing at The Ritz-Carlton, Abama
Responded 6 days ago
Dear R7951GWanas, Thank you for sharing such kind words regarding your recent stay with us! We are everyday amazed by the energy that our Ladies & Gentlemen have to offer in order to create memorable holidays for our guests, and I am delighted to know this was no exception. We do hope to host you again in the near future and keep adding Ritz-Carlton Memories to every experience. Sincerely, Arianna Calcaterra Marketing & Communications Manager The Ritz-Carlton, Abama
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catherinebulkmans wrote a review Sep 9
Antwerp, Belgium3 contributions1 helpful vote
We jus came back from a vacation on Tenerife and had a fantastic stay at The Ritz-Carlton, Abama! The hotel is beautiful, with spacious rooms and a wide variety of restaurants. We felt very safe, as the covid measure were respected and the hotel did their very best to find creative solutions. The staff is very friendly, but especially Charlotte was always very enthusiastic and helpful! We will definitely come back!
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Date of stay: September 2020
Rooms
Cleanliness
Service
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Response from Arianna Calcaterra, Marketing at The Ritz-Carlton, Abama
Responded 1 week ago
Dear catherinebulkmans, Thank you for taking the time to share details of your stay with us! We are everyday amazed by the energy that XXX and most of our Ladies & Gentlemen have to offer! I personally hope to welcome you back in the near future, so you can keep adding Ritz-Carlton Memories, especially of our views, to every journey. Sincerely, Arianna Calcaterra Marketing & Communications Manager The Ritz-Carlton, Abama
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bennchurch wrote a review Aug 2020
London, United Kingdom21 contributions4 helpful votes
I so wanted this to be a good review. We have been to another Ritz Carlton in the Caribbean as was mighty impressed with that. This was not to be. On arrival things looked good. Everyone was COVID prepared wearing masks. Our room was dirty with food left in the mini-bar and a used, wet, dirty flannel on the shower floor (not very COVID friendly). Turn down service was intermittent at best (even though we requested this to be done). The room was well equipped with a very comfortable bed. Door direct to our pool by our villa. Food was outstanding but pricey. Our problem was the service (or lack thereof). It seems that all mid to senior level staff were still on furlough. 80% of the staff on site were either poorly trained, couldn't be bothered or were too flustered. We had dinner at Txoxo restaurant and asked for mustard and ketchup 4 times. We were informed after our meal that they didn't have any and couldn't be bothered to ask for some from another onsite restaurant. This hotel is very high above sea level. There is a train that takes you from the bottom to the top and vice versa. The issue with this is that if you are looking to go to the beach when the train is going in the opposite direction, you either had to wait or get on and do a round trip. This could take 20 mins. Golf buggies were taken out of service owing to COVID, as was the lift from the hotel to the beach. Some redemption was made come to checkout and the management were very apologetic, but with zero results apart from checkout when our bill was adjusted. This is a stunning 5 star hotel and resort. The service was 3 star if that.
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Date of stay: August 2020
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Room Tip: Tagor Villas have their own pool
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Response from Javier Vales, Other at The Ritz-Carlton, Abama
Responded 4 weeks ago
Dear Mr. Ben C, Allow me to take this chance to not only thank for your time writing this honest review but also for the positive comments given about our resort. I would like to begin with an apologize for not being above the level of your expectations. Provide the best service and hospitality is an utmost for all our Ladies and Gentlemen Regarding the matters you encountered at your check in, we would start an internal investigation to discover exactly what happened in order to avoid this to take place again in the future. Not only now with the new hygiene rules applied worldwide, at The Ritz-Carlton we always have looked for the maximum cleanliness and safety measures for all our guests. In addition, the local Spanish legislation does not allow people to be within less than 1.5 meters in closed areas even if they wear masks. That is the reason why our funicular is at this time closed until further notice. With reference to the buggies, the local government made for pedestrians only the main road of the hotel. Being allowed the train as the only transportation method. The delay you might have experienced, could be regarding the time we must spend cleaning and disinfecting all the contact points at the train. We are sorry this may have caused your stay less pleasant. If I could be of help not only now, but also in the future please do not hesitate to contact me. Best regards, Javier Vales Villa Club Supervisor
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kirstenandrobert wrote a review Aug 2020
Amsterdam, The Netherlands3 contributions1 helpful vote
We stayed here for just 3 days as we were booked in a nearby hotel but the lack of service there made us running to the Abama. Everything was impressive; from the grounds, buildings and area to the incredible upgrade to the suite we got. We never wanted to leave again. The lagoon pool was our favorite area and the smiles from the staff and the service reminded us to our beloved Asia. Food was great, although maybe a bit adjusted in menu and service because of covid19, but we loved everything. We will return for sure!!
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Date of stay: August 2020
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Response from Arianna Calcaterra, Marketing at The Ritz-Carlton, Abama
Responded Aug 19, 2020
Dear kirstenandrobert, I would like to thank you for detailing your recent experience so clearly for everyone to consider staying with us. We take great advantage of our secluded location, and offer our guests a destination within a destination - to enjoy the exclusive Abama beach, our facilities and different pools which, as you mention, you can relax and let us take care of everything for a pleasant stay. Our Ladies & Gentlemen look forward to welcoming you back in the near future for another relaxing holiday. Sincerely, Arianna Calcaterra Marketing & Communications Manager The Ritz-Carlton, Abama
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Previous
PRICE RANGE
$316 - $601 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
abama hotel tenerife, abama tenerife
FORMERLY KNOWN AS
The Ritz-Carlton Abama
LOCATION
SpainCanary IslandsTenerifeGuia de Isora
NUMBER OF ROOMS
459
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Frequently Asked Questions about The Ritz-Carlton, Abama
Which popular attractions are close to The Ritz-Carlton, Abama?
Nearby attractions include Helidream Helicopters (4.7 miles), Playa de Abama (0.3 miles), and Tenerife Perla (3.8 miles).
What are some of the property amenities at The Ritz-Carlton, Abama?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at The Ritz-Carlton, Abama?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Ritz-Carlton, Abama?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at The Ritz-Carlton, Abama?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to The Ritz-Carlton, Abama?
Conveniently located restaurants include Plazale Pizzeria, Meson Asador Casa Rodrigo, and Casa Gusto.
Are there opportunities to exercise at The Ritz-Carlton, Abama?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does The Ritz-Carlton, Abama have an airport shuttle?
Yes, The Ritz-Carlton, Abama offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Ritz-Carlton, Abama?
Yes, dry cleaning and laundry service are offered to guests.
Does The Ritz-Carlton, Abama offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at The Ritz-Carlton, Abama?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Russian, and Portuguese.