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Philea Resort & Spa

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Philea Resort & Spa
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393 Reviews from our TripAdvisor Community

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Showing 386: English reviews
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The beach bar is closed when we visit at monday. OUR room doesnt have hair dryer, we have call up to three time then i get my hair dryer, one of the pool was under construction , there is no water in it , its doesnt looks good when we try to take a whole pool picture.

Helpful?
2 Thank Monny S
Adelaide, Australia
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

As per the title of this review the whole resort centers around their amazing pool area with the waterfall back-drop. The setting is very impressive. The children loved the pool and the water was quite warm unlike some of the hotels we had been in which was nice. What is disappointing about Philea is the lack of signage/information and the... More 

Helpful?
Thank saoye
Singapore, Singapore
Level Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Located near the exit of Ayer Keroh highway, a beautiful resort.. resort was done up in timber styled ... high ceiling, cosy and just a relaxing atmosphere feeling surrounded by nature. You might wanna armed yourself with mosquitoes repellant. We got a room far high up, a long uphill hike with our toddler. Really huffed and puffed up but we... More 

Helpful?
Thank lina_jumahat
PhileaResortMelaka, Manager at Philea Resort & Spa, responded to this review

Dear lina_jumahat, Thank you for taking the time to share your stay experience. We are delighted to read that you enjoyed your stay with us and we will share your positive remarks with our team. We look forward to your next stay and hope to see you again soon! More 

1 review
1 of 5 stars Reviewed 3 weeks ago

We are extremely disappointed with the overall stay. Here are a few things why we find this resort does not deserve a 5 stars rating: 1. Upon our arrival there were no greetings as we have to help ourself with the luggage to the front desk. 2. The front desk staff were not friendly esp during check out and we... More 

Helpful?
Thank Jessica T
PhileaResortMelaka, Manager at Philea Resort & Spa, responded to this review

Dear Jessica T, Thank you for your comments regarding your recent stay with us. Please accept our sincere apologies for the lack of services you described and encountered in various areas. Your points of concern will be thoroughly reviewed with all teams involved to ensure that we prevent them from occurring in the future. We appreciate your feedback as this... More 

Travelers are raving about these Ayer Keroh hotels

4 of 5 stars
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4 of 5 stars
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20 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

The best design chalet built by using wooden log surrounded by the rain forest with nice serenity pool area. 30 muns drive to the historical city of Melaka, One of the best area to conduct meeting and short break for the family.

Helpful?
Thank daKingTT
PhileaResortMelaka, Manager at Philea Resort & Spa, responded to this review

Dear daKingTT, Thank you for taking the time to share your experience with us. We are glad to hear that you enjoyed your stay and we will share your positive remarks with our team. We look forward to your next stay and hope to see you again soon! More 

Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

This is a company trip. Firstly, the resort itself has beautiful surroundings for it was nestled inside greenery. Pool was spacious and has nice waterfall. Buggy service was rather efficient.However, the room itself was old and dilapidated. Attached is the picture whereby the photo frames were crooked and the card access box was just haphazardly screwed / drilled to the... More 

Helpful?
Thank novgal
PhileaResortMelaka, Manager at Philea Resort & Spa, responded to this review

Dear novgal, Thank you for taking the time to provide us with your feedback. We apologize that your stay was not up to your expectations and we have shared your feedback at length with the relevant departments and rest assured that corrective measures will be taken. We will be paying particular attention to the issues you have raised regarding room... More 

Kuala Lumpur, Malaysia
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Attended company event here. Back to nature for true relaxation ...room log cabin style with luxurious amenities. Suitable for families too. Pool and spa. Near to Malacca city about 5 min drive. Easy accessand near highway.Helpful staff with buggies to assist with bags to rooms. Great for company teambulding events or meetings. Was informed that the cabin was constructed with... More 

Helpful?
Thank RYahya
PhileaResortMelaka, Manager at Philea Resort & Spa, responded to this review

Dear RYahya, Thank you for taking the time to share your stay experience. We are happy to hear that you enjoyed your stay and we will share your positive remarks with our team. We look forward to your next stay and hope to see you again soon! More 

Level Contributor
3 reviews
2 of 5 stars Reviewed August 19, 2016

I reached the hotel at 12.10 in the afternoon and wanted to check in earlier but I wasn't allowed to check in. I was told to check in only after 3 pm. Although they got excess rooms, they still didn't allowed to. I requested to change the king size bed to two single beds and I came back 3.20 pm... More 

Helpful?
Thank Charmaine Siew Y
PhileaResortMelaka, Manager at Philea Resort & Spa, responded to this review

Dear Charmaine Siew Y, We would like to apologize for falling short of your expectations during your stay. The standard check-in time is from 3pm. An early check may be accommodated but is subject to room availability. We will be glad to assist for luggage storage until the room becomes available. We do have a buggy waiting area at the... More 

South Dakota
Level Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed August 14, 2016

My comments: 1.Check in process just excellent, I did not have to wait long as no other guests at that time. 2.Room was excellent too, kids love it and so did I. They enjoyed bathing in the tub while watching the TV that was in the bath tub too. What a great idea! 3.Pool was spacious & beautiful man made... More 

Helpful?
Thank pingu123
PhileaResortMelaka, Manager at Philea Resort & Spa, responded to this review

Dear pingu123, Thank you for taking the time to share your stay experience. We are delighted to hear that you enjoyed your stay with us. We will look into the possible ways to improve these areas as suggested. Thanks once again and we look forward to welcoming you back again in near future. More 

A TripAdvisor Member
3 of 5 stars Reviewed August 10, 2016 via mobile

I'm actually paying higher price to get the pre wedding photo shoot package,and was a bit upset as they didn't provide early check in for me.I think management should into it as guests will be much appreciated if u arrange so.overall is fine but guess the management didn't train well on arrangement for buggy and staff also didn't communicate with... More 

Helpful?
Thank A TripAdvisor Member
PhileaResortMelaka, Manager at Philea Resort & Spa, responded to this review

Dear Sir/Mdm, First of all, we would like to congratulate on your big day and wish you both a happy married life. Secondly, thank you for taking the time to share your concerns about your stay with us during your pre-wedding shoot. The resort standard check-in time is from 3pm onward. While we are unable to guarantee early check-in, we... More 

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Concierge
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Dry Cleaning
  • Business Center with Internet Access
  • Banquet Room
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Spanning over 15 acres, strategically located in the fast-developing Ayer Keroh in Melaka, Philea Resort and Spa is an extraordinary resort built utilising natural resources, including 8,000pieces of disused railway sleepers for the staircase and more than 6,000 tons of marble from Perak as block fencing. Recycled materials from shipwrecks are used as furniture in the lobby. ... more   less 

Additional Information about Philea Resort & Spa

Address: Lot 2940 Jalan Ayer Keroh | Off Jalan Plaza Tol, Ayer Keroh 75450, Malaysia
Location: Malaysia > Melaka State > Central Melaka District > Ayer Keroh
Price Range: $121 - $154 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Philea Resort & Spa 5*
Number of rooms: 201
Reservation Options:
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Also Known As:
Philea Resort And Spa
Philea Hotel Ayer Keroh
Philea Resort & Spa Melaka State/Ayer Keroh, Malaysia
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