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Sarova Whitesands Beach Resort & Spa

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Sarova Whitesands Beach Resort & Spa
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1,243 Reviews from our TripAdvisor Community

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Showing 1,144: English reviews
Reviewed 1 week ago via mobile

I feel very sad to write this review. Whitesands is a jewel. However, corruption at its peak and lethargic reception have given me a lasting impression. Whilst the staff in general are fantastic, security good and food tasty, my one point is based on the reception, senior management and awful lazy housekeeping. Corruption and below the table bribes should be...

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3Thank LifestyleIncorp
Reviewed 1 week ago via mobile

The visit started off a bit on the average side- however after we mentioned it and for the entire rest of the time, nothing was less than perfect. The hotel staff made sure that we always felt welcome from the start and every time I come here, I feel like I've left with new family. The animation team in particular...

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Helpful?
1Thank Chandni K
Raj V, General Manager at Sarova Whitesands Beach Resort & Spa, responded to this review

Dear guest, I would like to take this opportunity to thank you for having chosen Sarova Whitesands Beach Resort and Spa as your preferred hotel during your recent visit. Thanks for finding time to post your feedback on TripAdvisor. We are humbled that you scored us tops in all the areas and I would like to reassure you that we...

Reviewed 2 weeks ago via mobile

Memorable holiday! One of the best time we had being there. The best part was..food for kids was available at any time requested. Excellent food, good hygiene, no complains. Only setback was..not all staff are well informed about the kids zone, timings and venue, but the time we had a day left .I got to learn kids zone existed. X...

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Helpful?
1Thank Viky N Neelam G
Raj V, General Manager at Sarova Whitesands Beach Resort & Spa, responded to this review

Dear guest, I would like to take this opportunity to thank you for having chosen Sarova Whitesands Beach Resort and Spa as your preferred hotel during your recent visit. Thanks for finding time to post your feedback on TripAdvisor. We are humbled that you scored us well in all the areas and I would like to reassure you that we...

Reviewed 2 weeks ago via mobile

Whitesands has never disappointed. This Christmas they outdid themselves in making sure that the visitors/ kids had a bunch of activities to keep them entertained. Kids are always well entertained, many thanks to Mary and team. the entire staff were generally friendly and didn't disappoint either. We had a very great time. We hve come here for the past 10...

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Helpful?
1Thank Maureen w
Raj V, General Manager at Sarova Whitesands Beach Resort & Spa, responded to this review

Dear guest, I would like to take this opportunity to thank you for having chosen Sarova Whitesands Beach Resort and Spa as your preferred hotel during your recent visit. Thanks for finding time to post your feedback on TripAdvisor. We are humbled that you scored us tops in all the areas and I would like to reassure you that we...

Reviewed 2 weeks ago via mobile

Absolutely loved my short stay here. The food was fantastic, I couldn't stop eating the staff were extremely courteous, helpful and warm. I had a nice, regular room with massive french windows opening up to the pool and the beach. As someone who especially appreciates good customer service I had a good time.

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Helpful?
1Thank Gerald N
Raj V, General Manager at Sarova Whitesands Beach Resort & Spa, responded to this review

Dear guest, I would like to take this opportunity to thank you for having chosen Sarova Whitesands Beach Resort and Spa as your preferred hotel during your recent visit. Thanks for finding time to post your feedback on TripAdvisor. We are humbled that you scored us tops in all the areas and I would like to reassure you that we...

Reviewed 2 weeks ago via mobile

Been going to Whitesands for years. Same amenities, same services. With the expanding population and extremely busy Christmas period there was no preparation whatsoever. 4500/- per head and insufficient shade, insufficient clean towels, bad variety of foods, insufficient pool service. Set up an order point near the pool so the waist doesn't have to go all the way to the...

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Helpful?
2Thank aatifa e
Raj V, General Manager at Sarova Whitesands Beach Resort & Spa, responded to this review

Dear Guest, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the overall service. My very sincere apologies for the bad experience at our Hotel. Given the busy period...

Uppsala, Sweden
Reviewed 2 weeks ago

This is a large complex. First I felt a bit overwhelmed since I prefer homely, cosy, hotels. I then realized how well organized the operation was and, above all, how friendly all members of staff were. The whole establishment, including rooms, is kept clean and tidy. My room was spacious and well equipped, with a beautiful view over the sea....

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Thank Umcsten
Raj V, General Manager at Sarova Whitesands Beach Resort & Spa, responded to this review

Dear guest, I would like to take this opportunity to thank you for having chosen Sarova Whitesands Beach Resort and Spa as your preferred hotel during your recent visit. Thanks for finding time to post your feedback on TripAdvisor. We are humbled that you scored us tops in all the areas and I would like to reassure you that we...

Zurich, Switzerland
Reviewed 2 weeks ago

We went for lunch and swimm to this nice Hotel. Waiter was very attentive ad he told us e can eat and swimm at the pool. We ordere lasagna and fish and mushroom soupe as a starter. As soon as we whereat the pool an other waiter said we had to pay for swimming (before it always was free). Yes...

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1Thank Reto_Kreyol
Raj V, General Manager at Sarova Whitesands Beach Resort & Spa, responded to this review

Dear Guest, I would like to take this opportunity to thank you for having chosen Sarova Whitesands Beach Resort and Spa as your preferred hotel during your recent visit and having spared time to share your memorable experience in this forum. Thank you for sharing your feedback with us, we profusely apologize for not meeting your expectations. I have shared...

Reviewed 2 weeks ago via mobile

Arrived in Whitesands Bamburi on the 24th evening after a long drive from Nairobi. Received a nice welcome at the reception. Was then shown my room which was nice and catered to my expectations in that everything that you have at home was there. Had a good and peaceful rest at night. In the morning came out of my room...

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Helpful?
Thank Abid A
Raj V, General Manager at Sarova Whitesands Beach Resort & Spa, responded to this review

Dear guest, I would like to take this opportunity to thank you for having chosen Sarova Whitesands Beach Resort and Spa as your preferred hotel during your recent visit. Thanks for finding time to post your feedback on TripAdvisor. We are humbled that you scored us tops in all the areas and I would like to reassure you that we...

Tel Aviv, Israel
Reviewed 3 weeks ago

We booked as a family for the Christmas period, booked way back in August as we know the beach hotels would be full. Arrived 22 Dec, and this is my only real negative, coming from airport around 1330 had to wait almost 1.5 hours for the room even though the flight details were in the booking. To be fair they...

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Helpful?
2Thank johne999a
Raj V, General Manager at Sarova Whitesands Beach Resort & Spa, responded to this review

Dear guest, I would like to take this opportunity to thank you for having chosen Sarova Whitesands Beach Resort and Spa as your preferred hotel during your recent visit. Thanks for finding time to post your feedback on TripAdvisor. We are humbled that you scored us tops in all the areas and I would like to reassure you that we...

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Breakfast included
  • Beachfront
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Banquet Room
  • Babysitting
  • Shuttle Bus Service
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Concierge
Official Description (provided by the hotel)
East Africa's finest resort, Sarova Whitesands Beach Resort & Spa is conveniently located on one of the longest magnificent beach fronts on the Kenyan coast. We take pride in ensuring our guests enjoy the most relaxing and comfortable stay in tastefully furnished rooms and suites offering spectacular ocean, pool and garden views. For dining and entertainment, guests can choose from three themed superb restaurants, two great bars, and the exclusive Cocos Beach Bar, overlooking the beautiful Mombasa Ocean. There are four outdoor swimming pools with water slides, spring board, diving boards and four floodlit tennis courts that also serve as a landing ground for helicopters. A fully equipped wellness and fitness club with state-of-the-art fitness equipment, a PADI diving centre and a host of water sports, like snorkelling and jet skiing are also available. Be it a family holiday with children, beach wedding, honeymoon, business meetings with a difference or special interests like deep sea diving or fishing, Sarova Whitesands Beach Resort & Spa has something special for everyone. ... more   less 

Additional Information about Sarova Whitesands Beach Resort & Spa

Address: Malindi Road, Bamburi, Mombasa 80100, Kenya
Location: Kenya > Coast Province > Mombasa > Bamburi
Price Range: $237 - $339 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sarova Whitesands Beach Resort & Spa 3.5*
Number of rooms: 335
Reservation Options:
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Also Known As:
Sarova Whitesands Beach Hotel Bamburi
Sarova Whitesands Beach Resort And Spa
Whitesands Hotel Mombasa
Sarova Whitesands Beach Resort & Spa Kenya/Bamburi
Hotel Style:
#1 Top resorts Hotel in Bamburi
#1 On the Beach Hotel in Bamburi
#1 Spa Hotel in Bamburi
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Questions & Answers

Here's what travelers have asked, with answers from Sarova Whitesands Beach Resort & Spa staff and other travelers.
10 questions
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Questions? Get answers from Sarova Whitesands Beach Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“View towards the Indian Ocean”
 of 5 bubbles Umcsten, 2 weeks ago | Read review
“Sea view if the budget allows”
 of 5 bubbles johne999a, 3 weeks ago | Read review
“Ask for a room with the view of the ocean, these are the best.”
 of 5 bubbles 577ronaldn, 4 weeks ago | Read review
“Rooms in the "main" building a little bit louder as they are close to the bar/outdoor entertainment.”
 of 5 bubbles KaydeeM_12, Dec 12, 2016 | Read review
“Excellent facilities, helpful and welcoming staff!”
  • This the view from a colleagues room. She won the #MyRoomHasTheBestViewThanYours challenge
 of 5 bubbles wanambisil, Nov 16, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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