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Sarova Whitesands Beach Resort & Spa

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Sarova Whitesands Beach Resort & Spa
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1,179 Reviews from our TripAdvisor Community

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Showing 1,088: English reviews
Lagos, Nigeria
Level Contributor
10 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW

One of the amazing hotel we have stayed in Kenya . Service can not be faulted. whole team went to the utmost levels when it comes to hospitality. In reception BIKU & SARA are providing wonderful support service when you are in need of some thing Breakfast , Lunch & diner we enjoyed so much of tasty Vegetarian food ,which... More 

Helpful?
Thank KITTAPPA
London
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

One amazing hotel. Service can not be faulted. Jayne, Penny and the whole team went to the utmost levels when it comes to hospitality. All the palm rooms are great, whether sea facing or not. All the meals had so much variety and tasted superb.

Helpful?
Thank Minals
Raj V, General Manager at Sarova Whitesands Beach Resort & Spa, responded to this review

Dear Guest, I would like to take this opportunity to thank you for having chosen Sarova Whitesands Beach Resort and Spa as your preferred hotel during your recent visit. Thanks for finding time to post your feedback on TripAdvisor. We are humbled that you scored us tops in all the areas and I would like to reassure you that we... More 

Nairobi, Kenya
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I appreciate the well customer service though at times when the boss or supervisor are not peeping you could feel yourself yelling. Kindly upgrade something in your hotel, signage and such that will help us navigate well.

Helpful?
Thank Dennise D
Raj V, General Manager at Sarova Whitesands Beach Resort & Spa, responded to this review

Dear guest, Thank you for choosing to stay at our resort in your recent visit and for finding time to post your feedback on TripAdvisor. Thank you for appreciating our customer service. we have noted your suggestions on signage and will do our best to improve on that. Thank you once again and we look forward to extending our hospitality... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

I went to sarova white sand for two weeks for bussiness in september and what an amazing stay. The rooms are spacious and food are good. The hottle are really beautiful . But what is the most amazing thing is the staff really professional kind hospital and friendly, thank you penina for everything you made our life easy. I definitly... More 

Helpful?
Thank Issa A
Raj V, General Manager at Sarova Whitesands Beach Resort & Spa, responded to this review

Dear Guest, I would like to take this opportunity to thank you for having chosen Sarova Whitesands Beach Resort and Spa as your preferred hotel during your business trip. Thank you for finding time to post your feedback on TripAdvisor. Your positive review will go a long way to convince would be guests to book and stay with us weather... More 

Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago via mobile

Stayed with my family here after getting short-changed elsewhere. -Beautiful place. -Best service -Great food -Great view -Wonderful staff -Best family gateway ever! Loved it The swimming pools are about 4 or 5..have a kids section which is great. The sight of monkeys walking around in the morning is beautiful. The sunrise and sunset over the ocean is to die... More 

Helpful?
Thank Peter W
Raj V, General Manager at Sarova Whitesands Beach Resort & Spa, responded to this review

Dear Guest, I would like to take this opportunity to thank you for having chosen Sarova Whitesands Beach Resort and Spa as your preferred hotel during your recent holiday and having spared time to share your memorable experience in this forum Thank you for choosing our resort . Sorry for the experience you had elsewhere before coming here. Thanks for... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

In the last two weeks of August I had my vacation over in Mombasa, I was worried where to make my holiday enjoyable, behold the Sarova Whitesands gave it all a little heaven within the earth, the food was marvellous especially at Lido Restaurant where I had my favourite sea food. The ambience serene environment of the whole facility couldn't... More 

Helpful?
Thank Ndichudixon
Raj V, General Manager at Sarova Whitesands Beach Resort & Spa, responded to this review

Dear guest, Thank for your kind comments you have shared here on TripAdvisor. We are happy to hear, that your family and friends enjoyed their time with us. Rest ensured, that we will do everything in our power to appear fresh and modern all times. Rest assured your compliments shall be passed over to Cecil. Please do not hesitate to... More 

Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago via mobile

Loads of facilities (pools, restaurants, bars, children's etc). Most helpful by far, though, is Customer Service Desk set slightly to one side in the main Reception lobby - staff were experienced and eager to help with quite tricky issues (lost property at previous hotel, tour guide round Mombasa etc). COME HERE FIRST (if you require professional customer service)!

Helpful?
Thank Philip F
Raj V, General Manager at Sarova Whitesands Beach Resort & Spa, responded to this review

Dear Guest, I would like to take this opportunity to thank you for having chosen Sarova Whitesands Beach Resort and Spa as your preferred hotel during your recent holiday and having spared time to share your memorable experience in this forum Thanks for finding time to post your feedback on TripAdvisor. Thanks for the positive review that will go a... More 

Nakuru, Kenya
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

We booked for a 6 night break on half board basis. The rooms are clean depending on the block. We wanted to change our room as we preferred a walk in shower. We moved to a nice room but we were not warned that our room was directly opposite COCOS Beach bar. The evening entertainment was loud. Getting hold of... More 

Helpful?
Thank Raju1609
Raj V, General Manager at Sarova Whitesands Beach Resort & Spa, responded to this review

Dear Guest, Greetings from Sarova Whitesands Beach Resort & Spa.we are terribly sorry that you have been affected by the noise from the evening entertainment at our COCOS Beach Bar in our hotel, as we had tried our very best to avoid the noise disturb you in the room. Unfortunately, these measures were urgent upon your request to change your... More 

Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

Great hotel with professional staff and nice holiday packages. Can be a bit pricey on major holidays but there are excellent deals off peak. Always beaming with fun activities. Always be specific on the kind of room needed at booking as it can get full. this place simply never disappoints.

Helpful?
Thank Felix O
Raj V, General Manager at Sarova Whitesands Beach Resort & Spa, responded to this review

Dear Guest, It's great to hear that you had a memorable stay with us and thank you for praising our service. We invest a lot of time in effort to train our team to ensure the highest level of personalized service. Please do not hesitate to contact us in advance for your favorite Tulia spa arrangements, so we can prepare... More 

Manchester, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

My first stay at this hotel was in June 2011 and I couldn't find a fault. Excellent service, to say the least. I have been holidaying once a year in Kenya every year since and in the last couple of years twice a year. I always found whitesands the perfect place to relax, jet ski unwind before my departure. Sadly... More 

Helpful?
4 Thank MarvinsRoom
Raj V, General Manager at Sarova Whitesands Beach Resort & Spa, responded to this review

Dear Guest, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the overall service. My very sincere apologies for the bad experience at our Hotel. I would like to... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair access
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Airport Transportation
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Free Breakfast
  • Babysitting
Official Description (provided by the hotel)
East Africa's finest resort, Sarova Whitesands Beach Resort & Spa is conveniently located on one of the longest magnificent beach fronts on the Kenyan coast. We take pride in ensuring our guests enjoy the most relaxing and comfortable stay in tastefully furnished rooms and suites offering spectacular ocean, pool and garden views. For dining and entertainment, guests can choose from three themed superb restaurants, two great bars, and the exclusive Cocos Beach Bar, overlooking the beautiful Mombasa Ocean. There are four outdoor swimming pools with water slides, spring board, diving boards and four floodlit tennis courts that also serve as a landing ground for helicopters. A fully equipped wellness and fitness club with state-of-the-art fitness equipment, a PADI diving centre and a host of water sports, like snorkelling and jet skiing are also available. Be it a family holiday with children, beach wedding, honeymoon, business meetings with a difference or special interests like deep sea diving or fishing, Sarova Whitesands Beach Resort & Spa has something special for everyone. ... more   less 

Additional Information about Sarova Whitesands Beach Resort & Spa

Address: Malindi Road, Bamburi, Mombasa 80101, Kenya
Location: Kenya > Coast Province > Mombasa > Bamburi
Price Range: $176 - $486 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sarova Whitesands Beach Resort & Spa 3.5*
Number of rooms: 335
Reservation Options:
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Also Known As:
Sarova Whitesands Beach Resort And Spa
Sarova Whitesands Beach Hotel Bamburi
Whitesands Hotel Mombasa
Sarova Whitesands Beach Resort & Spa Kenya/Bamburi
Hotel Style:
#1 Top resorts Hotel in Bamburi
#1 On the Beach Hotel in Bamburi
#1 Spa Hotel in Bamburi
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