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Neptune Beach Resort

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Neptune Beach Resort
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285 Reviews from our TripAdvisor Community

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Showing 195: English reviews
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

I took my mum there for a short stay and we LOVED it. The food is amazing the staff is friendly the view is to die for. We stayed in a standard room and had the all inclusive package and I'd definitely be back. The only complaint is of the snack kitchen. It sometimes feels like you are bothering the... More 

Helpful?
Thank Lauren M
Neptune S, Director of Sales at Neptune Beach Resort, responded to this review

Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your experiences. We have forwarded your correspondence to the relevant... More 

Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

This is the 2nd time I have stayed at the Neptune Beach Resort and there is nothing I can really complain about. The rooms are large and clean. The property is well presented and maintained and the staff are very courteous and friendly. The all inclusive deal offered by the hotel offers value for money, particularly with the discounts that... More 

Helpful?
Thank Kevin H
Neptune S, Director of Sales at Neptune Beach Resort, responded to this review

Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your experiences. We have forwarded your correspondence to the relevant... More 

Toronto, Canada
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Had a great time here. James at the reception is very pleasant, professional, and very helpful. Good location right by the beach. The staff is very pleasant and friendly and very eager to please. The food was good, although the choices were limited! I would go back again. Thank you.

Helpful?
Thank koria j
Neptune S, Director of Sales at Neptune Beach Resort, responded to this review

Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your experiences. We have forwarded your correspondence to the relevant... More 

Nairobi, Kenya
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed August 22, 2016

The hotel location is beautiful, food is nice but very limited choice, the staff can't wait to pick up your plate and sometimes they take it while you still need to eat. Reception was the worst part, they made it difficult and expensive to get a taxi contradicting themselves on the price! The rest was good and relaxing.

Helpful?
2 Thank 117Deka
Neptune S, Director of Sales at Neptune Beach Resort, responded to this review

Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your experiences. We have forwarded your correspondence to the relevant... More 

California
Level Contributor
30 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed August 3, 2016

Cant seem to say anything negative about this place. Excellent staff, excellent rooms, excellent food. Rooms could be a little bigger though:( Preferred the beach setting..more towards the end of the busy beach strip - more private - loved it.. Bear in mind though this a much smaller resort than other hotels on the beach.

Helpful?
Thank samantha867
Neptune S, Director of Sales at Neptune Beach Resort, responded to this review

Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your experiences. We have forwarded your correspondence to the relevant... More 

Nairobi
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed June 20, 2016

This is a wonderful hotel that is just perfect for leisure. It is located in the beautiful Bamburi beach, north of Mombasa. We stayed here for a weekend in June this year. From the reception to the pool attendants, the staff are very friendly. Kudos goes to James at the reception who made us feel really welcome. We stayed in... More 

Helpful?
Thank Edmond O
Neptune S, Director of Sales at Neptune Beach Resort, responded to this review

Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your experiences. We have forwarded your correspondence to the relevant... More 

London
Level Contributor
34 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 stars Reviewed June 17, 2016

stayed here in April our trip just love this hotel, it has a really friendly character right on the beach and lovely and clean pool is wonderful and cool and crystal clear really well looked after.The staff are just so nice and it is a great place to chill, we will be back in October to lay under the palm... More 

Helpful?
Thank london j
Neptune S, Director of Sales at Neptune Beach Resort, responded to this review

Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your experiences. We have forwarded your correspondence to the relevant... More 

1 review
5 of 5 stars Reviewed June 5, 2016

Stayed here for a few nights during May 2016. Had some of the most excellent service from the staff at the hotel. There was a point where my Family and I wanted coconuts and the staff provided them for us within a day with no trouble despite them not being on the menu. The bartenders were friendly and great to... More 

Helpful?
Thank Aahil J
Neptune S, Director of Sales at Neptune Beach Resort, responded to this review

Dear Sir, Dear Madam, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your thoughts and concerns. We have forwarded your correspondence... More 

Nairobi, Kenya
Level Contributor
70 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed June 1, 2016

We visited here with a mission team several years ago. It was so nice, it didn't feel like a mission trip! We especially loved the great meals at the restaurant and the attentive staff. The rooms were fairly basic, but had everything we needed and were always clean. When we were at the hotel, we spent as much time as... More 

Helpful?
1 Thank WhitneyKoonce
Neptune S, Director of Sales at Neptune Beach Resort, responded to this review

Dear Sir, Dear Madam, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your thoughts and concerns. We have forwarded your correspondence... More 

London, Canada
1 review
5 of 5 stars Reviewed May 15, 2016

Stayed here for 4 nights in April 2016 for vacation.Nice clean hotel with excellent food.- lots of variety to choose from at all three meals of the day Service was really good.Friendly & helpful staff.The room was facing the pool & the ocean - beautiful view-would go back anytime

Helpful?
Thank rashidapopat
Neptune S, Director of Sales at Neptune Beach Resort, responded to this review

Dear Sir, Dear Madam, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your thoughts and concerns. We have forwarded your correspondence... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Beachfront
  • Room Service
  • Free Parking
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Business Center with Internet Access
Official Description (provided by the hotel)
Located on the silver sands of the Bamburi Beach, 14 km to the north of Mombasa City and approximately 24km from Moi International Airport, the resort offers all the comforts of home and maintains an open air feel due to its large reception and hallways. This resort is very popular with regular guests, offering very good service and a family atmosphere. Special highlight is the lush garden area and the new terrace with a view of the Indian Ocean. There are many quiet areas throughout the resort including the newly created “coffee shop” to offer you calm and relaxation. The generous lobby and the impressive halls create an open air feeling leaving you with plenty of room for your very individual holiday experience. ... more   less 

Additional Information about Neptune Beach Resort

Address: Bamburi Beach, Bamburi, Mombasa 80101, Kenya
Location: Kenya > Coast Province > Mombasa > Bamburi
Price Range: $138 - $294 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Neptune Beach Resort 4*
Number of rooms: 78
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Also Known As:
Sentido Neptune Beach Hotel Bamburi
Neptune Beach Hotel
Neptune Beach Resort Kenya/Bamburi
Hotel Style:
#3 Top resorts Hotel in Bamburi
#4 On the Beach Hotel in Bamburi
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