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Nonohana Yakeyamaso

Traveler (19)
Dining (4)
Room & Suite (2)


#10 of 28 hotels in Towada
Property amenities
Free High Speed Internet (WiFi)
Table tennis
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0Room tips
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  • 9
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At first glance, this seemed like a nice, typical mid-range ryokan. However, certain aspects of our stay made it less enjoyable. The room for 2 was quite small and cramped. While there was a small table and 2 floor style chairs, you felt like you were shoved into a corner. If you have rolling bags, forget about having any space to do anything. Also, there is no wi-fi in the rooms, only in the lobby. So in the evenings, everyone is congregated there, kids watching cartoons, etc. It was like staying at the world's most expensive youth hostel. The staff were not proficient in English, which is not something I would hold against them if it weren't for certain staff members behavior, acting exasperated when I couldn't respond to their long strings of Japanese sentences. The breakfast was average at best. The only saving grace were the three baths, which were very nice and the location, which was quite close to Oirase Gorge. But for over $200/per night, it did not seem worth it.
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Response from ahirutani, フロント at Nonohana Yakeyamaso
Responded Apr 6, 2019
Thank you for staying at nonohana yakeyamaso. I was very sorry to make you unpleasant. Wi-Fi is hand to connect in the room. Free Wi-Fi is available in the lobby. We apologize for the inconvenience. I can not fix the facility side right away, but I will fix it from where I can. It was good that breakfast was satisfied. I am pleased that the bath was also satisfied. We will continue to grow to make our customers happy. Looking forward to seeing you coming again.
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We stayed here for three nights in August 2018 with a cost of approximately US$600. To me, that seems overpriced when I consider the quality of service and compare it to service I've received at other onsen hotels in Japan. Staff cannot speak English and are clearly uncomfortable with non-Japanese guests. I know how to say, "I'm sorry, I can't speak Japanese," but even after I said that, the staff members would become visibly agitated and continue to speak Japanese. The hotel should switch to a Japanese-guests-only policy. Japanese guests received a free drink at check-in, but we did not. Despite staff's bad attitude, there are many situations in which guests must interact with staff. To leave the hotel, you have to find a staff member and ask for your shoes. When you park your car, parking attendants hover around you. An employee takes your yogurt order at breakfast. None of these interactions may be conducted in English. The only internet access in the hotel is wifi in the lobby, so at night the lobby takes on a youth hostel vibe, with kids playing video games on tablets with the volume turned all the way up. Unpleasant. Breakfast every day consisted of many variations on daikon radish, raw squid, an overcooked piece of fish, the leftovers from the previous night's dinner, and some yogurt. I don't recommend it. Our guest room was clean, as were the onsen baths. However, cleanliness isn't the only thing I value in a hotel, particularly one at this price point.
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This is a place that pampers you. The experience was like in old movies when the staff serve you like a princess. There is this one particular old man that serves us! and he was really dedicated to excellent customer service. Though we have language issue, he is always patiently serving us and the other non Japanese guests with a smile. I am truly impressed with his customer service. The other highlight of our stay was the excellent, exquisite dinner. This is artfully made and tastefully prepared. One of the most satisfying meal of this trip!
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Yakeyamaso is a relatively new building, with fresh and clean facilities. The rooms are large for a ryokan, and the baths are good. The facilities are hard to fault. The meals were fine. The atmosphere, however, lacked the warmth of a typical Japanese ryokan and gave an unusually impersonal feeling.
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$131 - $325 (Based on Average Rates for a Standard Room)
JapanTohokuAomori PrefectureTowadaOirasekeiryu Onsen
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