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Ona El Marques

Certificate of Excellence
Calle las Rosas, 4, 38685 Santiago del Teide, Tenerife, Spain
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181 Reviews from our TripAdvisor Community

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Showing 152: English reviews
kent
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

2nd visit, More improvements to the rooms and pool area. Staff very helpful. Food was delicious, BBQ night was great. Looking tos tay again next year. It is quiet, safe for children in a great area. LIDL 200m

Helpful?
Thank steamtrain1345
Onahotels, Director de Relaciones con Clientes at Ona El Marques, responded to this review

Dear Mr/Mrs steamtrain1345, Thank you for your time and for sharing your opinion with us. We are pleased that you enjoyed your stay in our resort. We are sure that all your suggestions will help other customers to enjoy their stay at Ona El Marqués even more. We look forward to welcoming you back to the hotel. Kind regards, More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

enjoyed a great week at One El Marques with our party of 6. The entire staff was extremely friendly, the villas were excellent, and on the on-site restaurant was fabulous... a quick walk down the hill opens a world of dining, beach, and shopping

Helpful?
Thank Leigh R
Onahotels, Director de Relaciones con Clientes at Ona El Marques, responded to this review

Dear Mr Leigh R, Thank you very much for your warm comment, which is a great motivation for the whole team. Ensuring that all our guests have a fabulous stay is our main objective and knowing that we have achieved it gives us pride. We hope to host you again in your future visit. Sincerely, More 

Spalding, United Kingdom
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I am lucky to have a friend with a time share at El Marques during the first week in July and have stayed here on four or five occasions and I love it. But apartments can be rented too throughout the year. Every time I go, either the rooms or something on the site has been upgraded and everything is... More 

Helpful?
Thank Sue S
Onahotels, Director de Relaciones con Clientes at Ona El Marques, responded to this review

Dear Mrs Sue, Thank you for your time and for sharing your opinion with us. We are particularly pleased that you had a pleasant stay. The whole xxx team strives daily to fulfil all the needs of our customers, and we are pleased that on this occasion, we have managed to make your stay a memorable one. We are sure... More 

Bromborough, United Kingdom
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

First visit to Tenerife, nice RCI swap. 2 bed apartment was nice although disappointed as we didn't have a view at all. Good spot if you are happy to walk to places. Pool kept very clean and tidy, friendly staff. Apartments only cleaned once during visit (unless u pay extra), take extra cash for electric, air con, wifi as this... More 

Helpful?
Thank Tracey K
Onahotels, Director de Relaciones con Clientes at Ona El Marques, responded to this review

Dear Mrs Tracey K, From Ona El Marques we want to thank you for the time taken in posting your opinion in regard to your experience in our aparthotel. Your comments and suggestions are highly appreciated, thanks to them, we can identify our weak points and at the same time, make improvements in our service. We would like to clarify... More 

Derby, United Kingdom
1 review
5 of 5 stars Reviewed 3 weeks ago

First time staying at these apartments, we had a 2 bed apartment which had everything you needed and more, would recommend staying here. Close to shops, bars. Rooms cleaned, towels changed regular, Fantastic views from our apartment, overall it was a fantastic place to holiday with family or without, would definitely return again, reception staff a pleasure to deal with... More 

Helpful?
Thank micheleaustin111
Onahotels, Director de Relaciones con Clientes at Ona El Marques, responded to this review

Dear Mr/Mrs, Thank you for your time and for sharing your opinion with us. We are particularly pleased that you had a pleasant stay. The whole Ona El Marques team strives daily to fulfil all the needs of our customers, and we are pleased that on this occasion, we have managed to make your stay a memorable one. We are... More 

South Lanarkshire, United Kingdom
1 review
5 of 5 stars Reviewed 4 weeks ago

Shops and entertainment we're basically on your doorstep, the sports bar was great for playing tennis, pool etc. The swimming pool was very clean and was constantly monitored by the lifeguard. The staff were friendly and were always eager to help with any questions. The sea view was stunning although you need to be on the second floor or higher... More 

Helpful?
Thank zuko666
Onahotels, Director de Relaciones con Clientes at Ona El Marques, responded to this review

Dear Mr/Mrs zuko666 Let me thank you for the time spent on your comment and for sharing it with all TripAdvisor travellers. Ensuring that all our guests have a fabulous stay is our main objective and knowing that we have achieved it gives us pride. We hope to host you again in your future visit. Sincerely, More 

Reading, United Kingdom
Level Contributor
34 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed June 8, 2016 via mobile

My third trip this year. Have been coming here since 1996 at least once every year. Now own three weeks and use RCI to swap weeks around as I need to. The complex is always spotlessly clean and the appartments are undergoing significant refurbishment. Most staff have been here forever and make everyone feel very welcome

Helpful?
Thank wendyladds
Onahotels, Director de Relaciones con Clientes at Ona El Marques, responded to this review

Dear Mrs wendyladds, Thank you very much for your warm comment. It is always a pleasure to see firsthand the satisfaction of all our customers and to know that in your specific case we have achieved our ultimate aim. This encourages us to keep working on the same basis every day. We hope to host you again in your future... More 

Edinburgh, United Kingdom
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed June 7, 2016

First time visitors and would definitely return. One bed apartment had everything we needed and lovely and clean. Arrived late at night and porter helped us to our apartment. On a hill and we walked down every day and got taxi back as very cheap. Bar and reception staff very friendly. Not approached once by any time share touts when... More 

Helpful?
Thank Vintagelady1954
Onahotels, Director de Relaciones con Clientes at Ona El Marques, responded to this review

Dear Mrs Vintagelady1954 Let me thank you for the time spent on your comment and for sharing it with all TripAdvisor travellers. It is always a pleasure to see firsthand the satisfaction of all our customers and to know that in your specific case we have achieved our ultimate aim. This encourages us to keep working on the same basis... More 

Birmingham, United Kingdom
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 1, 2016 via mobile

My family are owners here, we have been coming now since 2011 and it has been fantastic. The staff are great, the food was fairly decent and our room was perfect with a beautiful view overlooking the sea and pool! We have created life long friends here with other families and the staff as they are happy to do above... More 

Helpful?
Thank Jo F
Onahotels, Director de Relaciones con Clientes at Ona El Marques, responded to this review

Dear guest, Thank you for your time and for sharing your opinion with us. We are pleased that you enjoyed your stay in our resort. We are sure that all your suggestions will help other customers to enjoy their stay at Ona El Marqués even more. Anyhow we are surprised with your review about our entertainment offer, as we have... More 

Surrey, United Kingdom
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 22, 2016

We had a one week stay in our time-share 2 bed 2 bath apartment. It's very spacious and comfortable and the full kitchen is great - even has a washing machine. Maid service each day and towels and bedding regularly changed during the week. Reception are extremely helpful especially Luis, they would rather hear about any problems and be given... More 

Helpful?
Thank 382tracye
Onahotels, Director de Relaciones con Clientes at Ona El Marques, responded to this review

Dear Mrs. Tracye, Thank you very much for your warm comment, which is a great motivation for the whole Ona El Marqués team. Ensuring that all our guests have a fabulous stay is our main objective and knowing that we have achieved it gives us pride. We want to thank you for the trust placed in us for many years,... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Shuttle Bus Service
Official Description (provided by the hotel)
Ona El Marques has a great location near the pretty village of Los Gigantes, the ideal setting for a dream vacation with Onahotels. The hotel offers apartments of one and two bedrooms, totally equipped and Wi-Fi. Kitchens are equipped with microwave, kitchenware, fridge, oven and washing machine. The living room is equipped with a Satellite TV, air conditioning and a DVD player. Some of the apartments have balconies from which you can watch the glorious sunsets over the island of La Gomera. Los Gigantes is dominated by the incredible blue-gray cliffs that rise like giants over the town, giving it its name and offering a spectacular setting. The village is only ten minutes away from Ona El Marques and has a variety of shops, restaurants and attractive bars facing the sea. Built around the harbor, where luxury yachts float next to fishing boats, Los Gigantes is proud of its beautiful beach kissed by the clear blue waters of the ocean. You can find another spectacular beach in the nearby village of Playa de la Arena. Ona el Marques is a sophisticated and elegant resort that has everything you need for a truly memorable holiday. ... more   less 

Additional Information about Ona El Marques

Address: Calle las Rosas, 4, 38685 Santiago del Teide, Tenerife, Spain
Location: Spain > Canary Islands > Tenerife > Santiago del Teide
Price Range: $61 - $225 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Ona El Marques 3.5*
Number of rooms: 104
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Also Known As:
El Marques Hotel Los Gigantes
Ona El Marques Tenerife/Santiago Del Teide
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