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Auckland's Waitakere Estate, Heritage Boutique Collection

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173 Reviews from our TripAdvisor Community

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Showing 165: English reviews
Level Contributor
5 reviews
3 of 5 stars Reviewed 5 weeks ago

The hotel is a little disappointing- our room and the common areas seemed outdated and need repainting. The grounds are beautiful and the location magnificent, but the hotel is desperate for some evening entertainment. Even some board games or old movies available in the common areas or rooms would help! The hotel is so far away from anything else that... More 

Helpful?
Thank Melissa G
AucklandsWaitakereEs, Owner at Auckland's Waitakere Estate, Heritage Boutique Collection, responded to this review

We appreciate your feedback. We do have board games avaialbe in our library area and our large lounge bar area is a great area to enjoy in the evenings either enjoying the company of other guests or to play a board game. The style of the Hotel is modern classic design providing a warm welcoming and very comfortable environment for... More 

West Midlands
Level Contributor
52 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed June 30, 2016

The hotel is very dated and service is a bit lacklustre.It is only its location that saves it. On day we arrived they were expecting a wedding party and would not let us drive up to hotel entrance to unload our cases.We had to park some distance away and trundle our cases to the hotel with no offer of help.It... More 

Helpful?
Thank Voyager28
AucklandsWaitakereEs, Owner at Auckland's Waitakere Estate, Heritage Boutique Collection, responded to this review

Thank you for your review. Parking does need to be managed to avoid situations where too many cars end up at the front entrance unable to turn and drive out again. We recommend guests check in first and assistance can be provided to show guests to their room and assist with luggage. We are pleased you enjoyed the views and... More 

Oxford, United Kingdom
Level Contributor
36 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed June 25, 2016

Characterful hotel that feels like it may be unchanged since the 60’s. The guest areas have distinctive decor and furnishings quite unlike most modern hotels. Bedrooms are a reasonable size with comfy beds. Dining in the restaurant was a treat. There were only three sets of diners on the night we stayed so we enjoyed very attentive service and beautifully... More 

Helpful?
Thank turleynodds
AucklandsWaitakereEs, Owner at Auckland's Waitakere Estate, Heritage Boutique Collection, responded to this review

Thank you for taking the time to write a review about our Hotel. We are pleased you enjoyed the character of our Boutique Hotel. More 

Perth, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed June 24, 2016

The grounds are gorgeous with majestic views of surrounding native bush. Unfortunately we experienced multiple issues such as my name being spelled incorrectly on the booking, the wrong info on payment information and some very rude and unhelpful reception staff. A few of the staff were exceptionally helpful and all in all balanced out the negative experience with those select... More 

Helpful?
Thank Jeli C
AucklandsWaitakereEs, Owner at Auckland's Waitakere Estate, Heritage Boutique Collection, responded to this review

We acknowledge your review relating to your stay last summer. We are sorry our service experience did not meet your expectations. We have had a change in reception staff to ensure the reception service experience is in line with the rest of our team. More 

Cromwell, New Zealand
Level Contributor
176 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed June 17, 2016 via mobile

This was our base for 3 nights while we did some serious motorcycle rides. Great bed.shower. also the restaurant was excellent. Very helpful staff. Although it has a slightly dated feel it did tick most my boxes.If staying in the city is not your thing then this place is worth a look. Access to the city was no problem as... More 

Helpful?
Thank Voodles
AucklandsWaitakereEs, Owner at Auckland's Waitakere Estate, Heritage Boutique Collection, responded to this review

We appreciate your feedback. The Hotel is a modern classic design providing a warm welcoming atmosphere. Auckland's Waitakere Estate is a great alternative to the City providing a magnificnt reainforest retreat on Auckland's doorstep. More 

Newcastle, Australia
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 17, 2016

My husband and I only stayed here for one night. We booked the accommodation last minute and were pleasantly surprised by the luxury we enjoyed for our short stay. The restaurant on site served great (if pricey) food with excellent service. We especially loved the common lounge room with roaring fire and bar for pre-dinner drinks.

Helpful?
Thank Jetosash
AucklandsWaitakereEs, Owner at Auckland's Waitakere Estate, Heritage Boutique Collection, responded to this review

Thank you for your review and we are pleased you appreciated our Hotel, Restaurant and service. More 

Glasgow, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed June 9, 2016

We stayed in the Garden Apartment with another couple. It had obviously been recently decorated due to the smell of paint! It was nicely decorated and all very modern with lovely views from both bedrooms and living room. We were in the room with the newly decorated bathroom. The bathroom looked lovely, but unfortunately it was not possible to sit... More 

Helpful?
Thank Angela21_11
AucklandsWaitakereEs, Owner at Auckland's Waitakere Estate, Heritage Boutique Collection, responded to this review

We acknowledge your feedback. More 

Tauranga, New Zealand
Level Contributor
33 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed June 8, 2016

My husband and I spent 5 nights here from Friday 3rd June to Wednesday 8th June - we had an amazing room, room with a view of the hotel's rainforest , as well as Rangitoto Island and the Auckland CBD - amazing sunrises and sunsets. Fantastic location, superb service, friendly staff, there was only one staff member that we found... More 

Helpful?
Thank Julie G
AucklandsWaitakereEs, Owner at Auckland's Waitakere Estate, Heritage Boutique Collection, responded to this review

We appreciate your review and are pleased you enjoyed our beautiful part of the world. More 

Queenstown, New Zealand
Level Contributor
32 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed June 2, 2016 via mobile

We stayed for our anniversary, the hotel has stunning grounds the rooms are big and spacious in need of updating, we had the three course meal food was lovely as was breakfast the next morning , staff were very unfriendly and made no effort to make you feel welcome such a shame such a beautiful spot

Helpful?
Thank paddington5auckland
AucklandsWaitakereEs, Owner at Auckland's Waitakere Estate, Heritage Boutique Collection, responded to this review

Thank you for your review, we regret you did not find our service up to our normal standard. More 

Auckland Region, New Zealand
Level Contributor
56 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
5 of 5 stars Reviewed May 24, 2016

we purchased a voucher which included an overnight stay in a deluxe room, 6 course degustation dinner and a cooked breakfast, all of which were 5 star quality. beautifully appointed, comfortable rooms, gorgeous gardens, superb food and wine (we also had the high tea), excellent service and to top it all, a truly unique setting, like very few others. they... More 

Helpful?
Thank fandingo
AucklandsWaitakereEs, Owner at Auckland's Waitakere Estate, Heritage Boutique Collection, responded to this review

Thank you for posting a review of Auckland's Waitakere Estate. We are pleased you enjoyed your stay, the Hotel restaurant and our great staff. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Near Auckland's Waitakere Estate, Heritage Boutique Collection

Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free Parking
  • Bar/Lounge
  • Pool
  • Restaurant
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Pool
  • Restaurant
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Refrigerator in room
Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Laundry Service
Official Description (provided by the hotel)
Aucklands Waitakere Estate is set in a stunning rainforest setting only 30 kilometres from Auckland City and the Airport. The property is a 17 room 4 star boutique hotel with restaurant and lounge bar facilities. The hotel's ridge top setting provides magnificent views of the surrounding rainforest and of Auckland City. There are extensive bush walking options on-site and in the surrounding Waitakere Ranges Heritage Park. The spectacular West Coast beaches are also neraby. ... more   less 

Additional Information about Auckland's Waitakere Estate, Heritage Boutique Collection

Address: 573 Scenic Drive, Waiatarua 0650, New Zealand
Location: New Zealand > North Island > Auckland Region > Waiatarua
Price Range: $122 - $178 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Auckland's Waitakere Estate, Heritage Boutique Collection 4*
Number of rooms: 21
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Also Known As:
Auckland`s Waitakere Estate Hotel Waiatarua
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