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Ruslamere Hotel, Spa & Conference Centre

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Traveler (61)
Room & Suite (30)
Dining (9)

About

Location
Cleanliness
Service
Value
Ruslamere is a celebration of the finer things in life. Situated only two minutes from the Durbanville Golf Course, and halfway between the Winelands and the Waterfront, this four-star property boasts 52 beautiful en-suite rooms, seven Conference Venues, function venues and an onsite Spa. Ruslamere is also home to the Rusty Oak Bistro, a 200 seater that services both inhouse guests and is open to the general public. Our property boasts with ample free parking and complimentary uncapped Fibre Internet.
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Property amenities
Pool
Free parking
Restaurant
Room service
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Breakfast included
Fitness Center with Gym / Workout Room
Airport transportation
Babysitting
Banquet Room
Breakfast Available
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Shuttle Bus Service
Wheelchair access
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Room features
Air conditioning
Microwave
Refrigerator in room
Accessible rooms
Family Rooms
Kitchenette
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Business
Mid-range
HOTEL CLASS
Hotel links
Visit hotel website
352Reviews
3Q+A
34Room tips
Traveler rating
  • 157
  • 91
  • 48
  • 30
  • 26
Time of year
Traveler type
Language
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  • English
Popular mentions
We booked a function at their venue and the word I'll use to rate their service is ABSOLUTE INCOMPETENCE! They moved our function to a completely different part of the venue without confirming it with us... Their staff were of no help and had no idea what was going on! We had to
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Property's Favorite Review
From management to staff, right through, everyone has been professional, helpful and very understanding during our visit, which was sadly not for a holiday. they went the extra mile to try and make us as comfortable as possible. The rooms are lovey, the breakfast is really great
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Response from GlobRes_23712, Front Office Manager at Ruslamere Hotel, Spa & Conference Centre
Responded Nov 5, 2018
Thank you for your great feedback and we will past this to our staff as well and we are looking forward to welcoming you back to our hotel.
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Professional and friendly service. Rooms are spacious, clean and high standard of quality and value for accommodation. Lovely and quiet atmosphere with beautiful gardens. Well located and close to shopping centers.
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Review collected in partnership with this hotel
Response from GlobRes_23712, Front Office Manager at Ruslamere Hotel, Spa & Conference Centre
Responded 3 weeks ago
Tahnk you for your feedback
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We had a 2 day training session at Ruslamere, Durbanville. It was a terrible experience. No power cables for our laptops (and we were 7 delegates with laptops). The whiteboard markers didn’t work. They only cleared and cleaned our boardroom once in the morning and changed the
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Response from GlobRes_23712, Front Office Manager at Ruslamere Hotel, Spa & Conference Centre
Responded 4 days ago
Good Day My apologies for the delay in response. Thank you for your feedback, we need to know where we are going wrong. My sincerest apologies for your bad experience as this is not our usual standard. I have taken this up with relevant department and they will make all corrective actions with the staff. Kind Regards Marion
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Rooms was relatively clean and comfortable. TV Channels were limited, one was frozen and the volume between channels varied substantially, had to keep turning volume down before changing channels evertime, otherwise I would wake the neighbours. Restaurant food quantities more
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Review collected in partnership with this hotel
Response from GlobRes_23712, Front Office Manager at Ruslamere Hotel, Spa & Conference Centre
Responded 5 weeks ago
Good Morning Thank you for your feedback we appreciate all feedback good and bad. I will rely the feedback to our team and we will work on all the mishaps you experienced in order to provide a better service. Regards Marion
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Previous
Sunday buffet lunches. Please confirm if you are doing this and the cost.?
Yes we are having Sunday Buffet lunch as from 03/01/2016 at R125 per person.
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Christmas lunch, do I need to book and would need to pay up front? Will there be any entertainment.?
Yes, we have a full Christmas buffet lunch at R280 per adult and R120 per child. We have live entertainment and bookings are available for the 25th as well as the 27th on special demand! Please phone 021 975 5677 to make your booking and pay upfront as more than 60% of capacity have already been taken up.
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What's happening at the hotel New Years Eve?
Hi Debby, Thank you for the inquiry. We do not have an event planned for New Years. Enjoy the holidays! Kind regards, The Ruslamere Team
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"Rooms in first floors are better"
"The studios have parking right in front which may affect some people when cars park late at night."
"Not at the back by the wedding venue"
"Good facilities"
"Side rooms are the perfect choice"
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PRICE RANGE
$74 - $106 (Based on Average Rates for a Standard Room)
LOCATION
South AfricaWestern CapeCape TownDurbanville
NUMBER OF ROOMS
52
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