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Mercure Brandon Hall Hotel and Spa Warwickshire

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Mercure Brandon Hall Hotel and Spa Warwickshire
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1,007 Reviews from our TripAdvisor Community

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Showing 992: English reviews
MissNB
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed today NEW via mobile

I booked our spa break through the Treatwell website. Room Prior to check in we were offered a potential upgrade which I put us forward for. On arriving at 1pm we were informed the upgrade was approved. By 2pm we were still unable to get into the upgrade we paid for as the bride from the previous night had not... More 

Helpful?
Thank Natalie B
bedworth ,warks
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

First of all must tell you the staff are great , from reception the two girls are great , the bar staff right through to the staff in the restaurant all worthy of praise . To the manager your people are a credit to you . Right on to the room we had number 41 which was dual aspect ,... More 

Helpful?
Thank jimsdo
Northamptonshire, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW via mobile

We stayed here after finding a deal including DB&B and family tickets for Warwick Castle. The hotel is very nice and located in a beautiful area. Sadly from the start we had issues with a particular woman at reception who was really not friendly or welcoming. She made little effort with us and didn't even acknowledge the kids. She ignored... More 

Helpful?
Thank ClemCleo
Coventry, United Kingdom
1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

We decided to hold our wedding here and we are so happy we did. From start to finish the service was fantastic. There was nothing that was too much trouble for any member of staff. From our wedding planner, Clare, to the room bookings manager, Rebecca, everyone made sure that everything ran smoothly and that everyone, including myself and my... More 

Helpful?
Thank Jord16
Level Contributor
35 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed 4 days ago NEW via mobile

... Otherwise it would have been one, as almost nothing went well during our two nights stay. As soon as we stepped into the room we realized that the extra bed for our daughter was a very old sofa bed with a super thin mattress and broken springs. The bathroom had not been cleaned properly and the towels were dirty.... More 

Helpful?
Thank Pernilla1970
Buckinghamshire, United Kingdom
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

2 night break at Brandon Hall. Well sign posted and easy to find. First impression was good approaching down a tree lined drive to the front of the hotel again having clear sign posts for reception. spa, conference centre, additional parking, exit etc. Classic room was spacious enough, cleanish with a fan supplied trying to overcome the glorious warm weather..... More 

Helpful?
Thank GMactavish
Mark N, General Manager at Mercure Brandon Hall Hotel and Spa Warwickshire, responded to this review

Dear GMactavish Thank you for your feedback after your recent stay with us, I'm delighted that you enjoyed your break and have passed your lovely comments onto the relevant members of the team. Regarding your experience with our billing system I have spoken to our Reception Manager and also our Head Chef about the menu availability, thank you for bringing... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

I booked my wedding with Brandon Hall and stayed over the night before and after the wedding, all I can say is it was amazing. Nothing was too big or small to do for us and they we helpful every step of the way!

Helpful?
Thank Elizabeth O
Mark N, General Manager at Mercure Brandon Hall Hotel and Spa Warwickshire, responded to this review

Dear Elizabeth O Thank you so much for your feedback following your recent wedding. Thank you also for choosing us as a venue for such a special day, I will pass on your kind comments to my team and we are delighted that you had such a great experience. I look forward to welcoming you back very soon. More 

London, United Kingdom
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We had a very short stay here. Arrived late on Saturday evening and had to leave early on Sunday morning to attend a wedding. Ordered room service - it arrived quickly and the portions were good. We were very impressed. The hotel is more on the traditional side so don't stay if you are looking for a modern/new hotel. We... More 

Helpful?
Thank 700asa
Mark N, General Manager at Mercure Brandon Hall Hotel and Spa Warwickshire, responded to this review

Dear 700asa Thank you for your feedback following your recent stay with us, I'm glad that you enjoyed your visit despite it being short and I look forward to welcoming you back for hopefully a longer stay next time. More 

Devon, United Kingdom
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed 1 week ago

We stayed at the hotel for 1 night.I asked for a quiet room which I got.The room was nice.we often stay in 4 star hotels but this one was a disappointment due to the rudeness of several staff who did not seem interested in us. We were told twice that our room was not ready and only after I decided... More 

Helpful?
Thank ruthslady7
Mark N, General Manager at Mercure Brandon Hall Hotel and Spa Warwickshire, responded to this review

Dear ruthslady7 Thank you for your feedback following your recent stay with us, I have spoken to both my Housekeeping and Reception Manager regarding your comments and both departments are currently reviewing operations to ensure that these mistakes are not made again. I was glad to read that you enjoyed your Grandsons wedding and have passed your kind comments on... More 

Level Contributor
30 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

No spa availability when we checked in, this was the main reason why we booked this hotel. There wasn't any information on how to book the spa on the hotel website beforehand, otherwise we would have. Reception informed us it was fully booked on arriving and said we would need to go down and check if they had any cancellations.... More 

Helpful?
Thank Relmes
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Surrounded by beautiful countryside amid 17 acres of its own grounds and woodland, this lovely country house was originally built as a shooting lodge to the Brandon Manor House. Mercure Brandon Hall Hotel & Spa offers 120 spacious bedrooms, stylishly decorated and furnished with all modern amenities. Whilst staying at the hotel guests will be able to use the state of the art gymnasium and 18 meters swimming pool FREE of charge. ... more   less 

Additional Information about Mercure Brandon Hall Hotel and Spa Warwickshire

Address: Main Street, Brandon CV8 3FW, England
Location: United Kingdom > England > Warwickshire > Brandon
Price Range: $81 - $160 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Brandon Hall Hotel and Spa Warwickshire 4*
Number of rooms: 120
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Also Known As:
Mercure Coventry Brandon Hall Hotel Brandon
Accor Brandon Hall Coventry
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