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Palm Hotel & Spa

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43 Rue des Mascarins Grande Anse, Petite-Ile 97429 Reunion Island
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (1703)
Room & Suite (291)
Pool & Beach (220)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 10/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Palm Hotel & Spa
Updated 10/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

Location
Cleanliness
Service
Value
Travelers' Choice
Standing proudly above the blue waters of the Indian Ocean, a luxurious green peak, a vestige of the Piton de la Fournaise volcano, marks the end of Grand Anse bay. The PALM Hotel & Spa overlooks this beautiful white sand beach, lined with palm and coconut trees. An authentic, local charming hotel, set in the heart of a protected and preserved environment, the PALM Hotel & Spa welcomes you for a serenity stay on Reunion Island. The PALM Hotel & Spa belongs to a new generation of high-end hotels which combine designer comfort, discreet luxury and a Zen ambience. In the intimate and relaxed atmosphere of this exceptional destination, you will enjoy the benefits and service of a luxury hotel, where everything is organised around your pleasure and well-being. Everything is designed to give you real moments of serenity and help you get away from it all. Close to Saint-Pierre and Petite-Ile, the volcanic cirque, peaks and shear escarpments, natural marvels designated Unesco World Heritage sites, the PALM Hotel & Spa is the ideal point of departure to visit the island’s main tourist attractions, such as the Cilaos volcanic cirque, the Piton de La Fournaise, one of the most active volcanoes in the world, or the wild coast and forests of the South. With its privileged position close to the island’s coast and high peaks, the PALM Hotel & Spa considers it a duty to protect its environment. As the first «EU Ecolabel - Tourist Accommodation Services» hotel in Reunion island, and even in any French Overseas Departement (county), the hotel officially affirms its commitment to sustainable development. To make your stay more enjoyable, the hotel provides the following services: Two swimming pools, of which one is heated, with the largest equipped with elliptical cross trainers. KAH Beach, an outdoor 1,200m2 relaxation area facing the Ocean: a real haven of calm where you can chill out, take a Turkish bath, hot tub or relax on a sun bed. AKéa Spa & Beauty, a 435m2 health and well-being area with Turkish bath, hot tub, 4 massage rooms with 2 rooms for couples, a beauty treatment area, tropical garden, and boutique. The fitness room is equipped with a crunch-trainer and incline ab board, wall bars, a sparring system, two running treadmill machines, two rowing machines, a stepper and an elliptical cross-trainer bike. You can also play table tennis, pétanque, billiards, table football and chess. A multimedia room is also provided with Wii and PS3 consoles. You can even watch whales from KAH Beach and join in ecological discussions animated by our eco-volunteers (June to October).
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Hiking
Table tennis
Airport transportation
Parking
Wifi
Hot tub
Infinity pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Poolside bar
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Hammam
Head massage
Massage
Steam room
Baggage storage
Concierge
Sun loungers / beach chairs
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Soundproof rooms
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Flatscreen TV
Room types
Ocean view
Bridal suite
Suites
Good to know
HOTEL CLASS
Languages Spoken
English, French
1605Reviews24Q+A20Room tips
Traveler rating
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Popular mentions
paul d wrote a review Sep 17
56 contributions23 helpful votes
We spent a few days here. The staff is friendly, the food very good, breakfast offers plenty of choice (cooked) and the swimming pools are great. Traffic in the area is very busy, with lots of traffic jams, but the hotel can't change that. The nearby beach is worth a visit, but I would take the car (good carpark) as the "walk" is very sporty
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Date of stay: August 2021
Location
Service
Sleep Quality
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Response from Patrice PETA, Directeur général at Palm Hotel & Spa
Responded yesterday
Dear Guest, Thank you for sharing your kind remarks on your recent experience at The Palm Hotel. We are honored that you chose to stay with us during your trip to Reunion Island. Our teams and I look forward to welcoming you again. Kind regards, Patrice Peta, General Manager.
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PJ-Cologne wrote a review Jan 2020
Cologne, Germany136 contributions33 helpful votes
Spend seven nights in the Palm Hotel and Spa in late December. From the arrival we enjoyed every moment in this fantastic environment. Had the chance to stay in two different kind of rooms - a junior suite and a lodge - and both were very impressive. Size of the rooms, design and facilities exceeded our expectations. The hotel is located some 200 meters above the bay and offers spectacular views, especially for the sun set. The employees were very friendly and always very helpful. The attention was perfect and very personal. The pool is nice with a great sea view and although the hotel was fully booked, there was always enough space to relax in a quite environment. Last but not least, the restaurant deserves a special comment. Food is excellent and offers great international/French cuisine with local ingredients and tastes. If there is anything that could be further improved, than we would have wished a bigger variety of fresh local fruits, considering the great choice of fruits available on the island. My wife also enjoyed the nice spa. Altogether - a great five star hotel with a very personal touch.
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Date of stay: December 2019Trip type: Traveled as a couple
1 Helpful vote
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Response from Patrice P, Directeur général at Palm Hotel & Spa
Responded Jan 10, 2020
Dear Guest, Thank you for taking the time to write this fantastic review about your recent stay at the Palm Hotel. It was a pleasure to read that you enjoyed every moment in our hotel during your seven nights stay. We invest a lot of time and effort into ensuring our service and standards are always at the highest level possible, so to learn that all the staff members that you encountered were friendly and very helpful gives me great pleasure. Thank you too for your constructive remark about the variety of local fruits offered, your help is important and your feedback will be communicated to the service concerned. I will be sure to share your excellent feedback with my team, and I do hope we will be given the pleasure to welcome you back to the Palm Hotel in the not too distant future. Best wishes, Patrice Peta, General Manager.
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Gwenllian wrote a review Dec 2019
llandogo, pembs56 contributions53 helpful votes
We spent 4 nights here and loved every minute. From a super friendly welcome with hot towels and cool drink to great cocktails and live music, it couldn’t have been a better choice. We booked a larger room which was perfect-great balcony, huge shower and plenty of room space as well as a large fridge. TV screen huge too with good channels. No English ones which would have been nice though. Although low season meant food options were slightly limited ,we ate there every night. If I went again I would book half board. Pools, viewpoints and bars as well as breakfast buffet were great. Staff were friendly. There is also a super little walk down to the beach from where you can hike or swim in the manmade lagoon. The location is great for Le Sud Sauvage and there are other eating options nearby. Amazing holiday
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Date of stay: August 2019Trip type: Traveled as a couple
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Response from Patrice P, Directeur général at Palm Hotel & Spa
Responded Dec 17, 2019
Dear Guest, Thank you for taking the time to write this wonderful review of your recent stay at the Palm hotel. I am very pleased to see that you had a fantastic stay and I will be sure to share your lovely comments with the whole of my team. I very much look forward to your return to the Palm Hotel. Best Regards, Patrice Peta, General Manager.
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Step-Phil B wrote a review Dec 2019
Brussels, Belgium65 contributions21 helpful votes
This place will fulfill your paradise dreams... Amazing service, a special thanks to Emilie and Sabine for their true kindness and outstanding smile. Emilie at the reception will never hesitate to share her feelings and good plans for you to know the island better and Sabine will confess how she lives in this paradise... True stories with so much kindness and sharing. The premises is exceptional, the service is excellent and people amazingly kind.
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Date of stay: November 2019
Location
Service
Sleep Quality
Room Tip: The lodge obviously... :)
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Response from Patrice P, Directeur général at Palm Hotel & Spa
Responded Dec 14, 2019
Dear Step-Phil B, Emilie and Sabine join me and my entire team in thanking you for this wonderful feedback. I am delighted to know that our team did everything to make your stay as enjoyable as possible. We look forward to welcoming you back for another amazing stay. Best Regards, Patrice Peta, General Manager.
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Wander752335 wrote a review Nov 2019
2 contributions8 helpful votes
If you are not a French speaker, you should stay far away from this hotel. If you are used to 5 star service, you should stay far away from this hotel. You have been warned - this is not a luxury hotel. I am unpleasantly disappointed and feel a certain sense of my vacation having been wasted in this place. I made the wrong choice of coming to this hotel, which is on me. I wish - in hindsight - that I had chosen the other one that was suggested to me by my agency. I am writing this review on my last day here. For the past 10 days I was trying not to do this, but the man at the reception just lied straight into my face (in a very arrogant and hostile manner) and that tipped the scale. Let’s start with a few positives: 1. The cleaning crew is great. They work hard and the two ladies I met cleaning my room, were both genuine and friendly, speaking great English. So my room is clean, which is great. 2. There are two concierges (Samantha and Julie) that are friendly and speak very good English. They should get a raise because, quite frankly, they are about the only two people at the front desk who give this hotel a semblance of a 5 star establishment. 3. Food is good. But if you are vegetarian, you might go hungry here. Due to limited options, I actually lost some weight here so I am counting the food as positive. 4. Pool area is nice, with beautiful views. The location of the hotel in general is very good. The top 4 negatives (because I have neither the time nor the patience to list them all): 1. More than 85 percent of guest-facing staff does not speak English. It is terrible. This hotel is not ready for English speaking guests. It is irritating and annoying. The personnel at the bar is almost entirely French speaking, so ordering something is real work each and every time. They stubbornly keep speaking French to me, even though they know that I cannot understand them. The woman who picks up for room service already dropped the phone on me twice the moment that she heard me speaking English. The staff at the spa is the same – try discussing what kind of massage you would like to have if they have no clue what you are saying. I usually get massages every second day – here I took one only because the list of misunderstandings that one time was just too long. 2. You can wait at the lounge area at the pool for a whole day and nobody will come and ask if you would like to order something to drink or if you need anything. The only option is to go up the stairs to the bar and order it yourself. When the staff collects empty dishes, they valiantly avoid your eyes so that you cannot order anything else. There is only one man (I forgot his name, Bruno maybe?) who works hard, but the rest of them are more or less just hanging around. Useless. On one occasion, I did not get my order – I guess they forgot. On another occasion, I waited for almost an hour. I usually order a lot, but this time I am actually saving money. 3. The service is sometimes less than 3 star. There were various instances where I made requests (minor stuff, like different non-alcoholic drinks in my fridge or vegetarian sandwich for my hiking trip) and it never happened. With some minor exceptions, the staff are disinterested in their work and not motivated at all to make you feel welcome. Things that are usual in 5 star hotels nowadays (like getting fresh towels at the pool area or a hair conditioner in your room) are nonexistent here. I just asked if I could stay in the room until my transfer arrives late in the afternoon (yes, 5+ star hotels are now actually letting guests do this), and the man at the reception desk shut me down, stating that the hotel is entirely full and this is not possible – without checking the computer. So I checked myself on the hotel website, on boking.com and hotels.com, because if the hotel is full, this would actually be a good reason (despite his poor manners). Guess what? I could book a room for tomorrow. So I guess the man lied in my face. I made screenshots so that I can show them to my travel agency. They warned me about going here, but unfortunately, I did not listen. 4. The Internet connection is so slow that I had issues connecting to work. At many points at the pool, the Internet does not work at all. Or it works for half an hour and then stops working. So if you are like me and have to do some work here and there, find another hotel. If you are a French speaker, meat-eater, do not expect a 5 star service, and do not mind overpaying for your stay in this 3-4 star hotel, you will really like it here. I for one cannot wait to leave this place tomorrow. Which is a good thing I guess, because end of my vacation usually depresses me very much. Not this time - Silver Linings. To the hotel: Do not bother responding to this review with your usual PR response. I just noticed another review from October about lack of choices for vegetarians, and your promise that you will improve. You did not. This hotel is being mismanaged.
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Date of stay: November 2019
Rooms
Cleanliness
Service
Room Tip: Don't go here. Find another hotel.
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1 Helpful vote
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Response from Patrice P, Directeur général at Palm Hotel & Spa
Responded Nov 16, 2019
Dear Guest, Naturally I was incredibly disappointed to read that you did not have the best of experiences with us and can only start by apologising unreservedly. Whilst I am pleased that you enjoyed our cleaning crew, our concierges service, the food you experienced and the location of the hotel, I am sorry to read that we didn’t meet your expectations, especially as far as the service is concerned. Your review about this point is very far from the normal feedback we receive, for example on this site from french or foreign guests. Even if my entire team is not fluent in english, you cannot say that only 15% of my team speak english. It's wrong and of course the lobby team, the housekeeping team as you mentioned, and most of the restaurant or spa team speak english. I can confirm we were fully booked the day of your departure (that is the case every week-end), the last rooms you saw on Booking.com didn't correspond to your room category (Suite) and have been sold before your departure. I also deeply regret to discover your disappointment 10 days after your arrival, the day of your departure and by means of a message published on this site. I would have liked to receive your feedback before and in person, considering that it is obvious in all parties interests to resolve any problems whilst you are here and not after you have departed. I sincerely hope that you will give us the opportunity to change your perception of the service that we provide the next time your travels take you to Reunion Island. Kind regards, Patrice Peta, General Manager
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PRICE RANGE
$314 - $428 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
palm hotel and spa, palm hotel petite Île
LOCATION
Reunion IslandArrondissement of Saint-PierrePetite-Ile
NUMBER OF ROOMS
65
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Frequently Asked Questions about Palm Hotel & Spa
Which popular attractions are close to Palm Hotel & Spa?
Nearby attractions include La Maison du Curcuma (4.6 miles), Manapany-Les-Bains (2.5 miles), and Dekocean (1.2 miles).
What are some of the property amenities at Palm Hotel & Spa?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Palm Hotel & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Palm Hotel & Spa?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Palm Hotel & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Palm Hotel & Spa?
Conveniently located restaurants include Chez Tifred, L'Instant Present, and Ô Baya.
Are there opportunities to exercise at Palm Hotel & Spa?
Yes, guests have access to a pool, a fitness center, and locker rooms available in the fitness center during their stay.
Does Palm Hotel & Spa have an airport shuttle?
Yes, Palm Hotel & Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Palm Hotel & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Palm Hotel & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Palm Hotel & Spa?
The staff speaks multiple languages, including English and French.