Wonderful experience and great staff and facilities .Caitriona the Front of House was exceptional in welcoming us and had arranged a swift and efficient check in.We dined both for lunch and dinner in the hotel and on both occasions were impressed by the quality and flavor of the food and drinks.A lot of new faces on staff and all exceptionally lovely ,Eve ,Poppy and Alessa to name a few.The hotel was looking wonderful ,new carpets and finishing touches and the gardens as always exceptional places to walk and sit and admire their beauty.We breakfasted with room service and that was a delicious way to end a short but lovely stay.Great staff ,service and gorgeous hotel.
I had the most incredible dinner at the bar, with a gorgeous view of the gardens, All the waiting staff were lovely. The bed was very comfortable. Disappointed with the bathtub in the room, it was incredibly shallow. I was also disappointed with the breakfast. The hot breakfast was barely even warm and the lady serving me offered to get me tea and then forgot to bring it to me, she served the other tables that arrived after me and I had to ask her again. Overall I had a lovely stay, the location is perfect and the staff were lovely.
I’ve just returned from a 2 night stay with friends at the Radisson St. Helens. Billed as a 5 star hotel, I was looking forward to our post lockdown, luxury bank holiday getaway. I’m fortunate enough to have stayed in many 5 star hotels in the past so my expectations were high. I was bitterly disappointed! To give credit where credit is due, the hotel was reasonably priced but this leads me to think that this hotel doesn’t even believe itself to be 5 star! The grounds and the building itself were beautiful but really these assets are what the Radisson is clinging onto as it’s unique selling points. Our rooms were very dated with no functioning AC. The bathrooms were like something you would get in a self catering apartment on the Costa Del Sol - not in a 5 star Dublin hotel. We went to the Orangerie bar and restaurant for lunch on day 1. The chefs were shouting loudly at each other to the extent that we could hear them from the other side of the restaurant. We did not want to hear some of the things they were saying. The steak sandwich was equally unsavoury - it did not taste good. I would like to give a shout out to our waitress Poppy who was very polite and professional. Dinner in the Orangerie was nice, but not 5 star by a long shot. After dinner we went out to the lawn for drinks. My biggest concern was that the staff did not have a clue what they were doing. They didn’t know what basic drinks were, they didn’t know how to make them and were very confused when we ordered cocktails from the menu. The young staff were like a herd of Bambi’s on ice, dropping trays full of glasses and drinks left, right and centre. An IKEA run will definitely need to be done after the weekend!! It’s clear that the training that has been provided to the young staff was sub-par and they are not trained to a 5 star level - or anything near it. The manager in the bar was young and unskilled himself and wasn’t clear on what 5 star service looks like. The literature in the room says that the last orders for drinks were 23:30 so we were dismayed to have been told that the bar was closed at 23:00 when we went to order. We were also disappointed when the night after we ordered cocktails at 22:50 to be told cocktails had finished. 5 star? I think not! The hotel lacked amenities also. There was really very little to do in the hotel and despite having been at limited capacity for months was now under renovation (carpets were being layed, we were walking on underlay). The water bottles were not replaced in our rooms nightly and when we asked reception to replace them they didn’t. All in all I had a nice stay away. The weather was great, the gardens were beautiful, it was lovely to get away with friends after lockdown. The Radisson St. Helens is a good hotel but it’s not a 5 star. Will I go back?…..I might….. but when you compare it to The Europe, Killarney Park, Dromoland Castle, Powerscourt or Adare Manor it really doesn’t compete at all.…
Gorgeous venue with beautiful garden but that's the main reason it seems to be 5 stars. The rooms are nice but we were given a standard room despite paying for superior. Food is good but not well catered for vegans.
We were delighted with the garden and the wonderful music, and found the food incredibly delicious and most of all were thrilled with the experience we had with staff, in particular a lovely waitress named Poppy. The only possible improvement would be an improvement to the room design but overall we had a fantastic time.