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Vila Gale Santa Cruz

Certificate of Excellence
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Rua Nova de Sao Fernando 5, Santa Cruz, Madeira 9100-173, Portugal
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789 Reviews from our TripAdvisor Community

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Showing 429: English reviews
Telford, United Kingdom
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The good points about this hotel is it`s staff are excellent, free WIFI, free safe, free beach towels can change every day for free. Our room was cleaned every day and towels changed daily. This is a small hotel with only 262 rooms so do not expect to much at the restaurant we had to join a queue every nignt... More 

Helpful?
3 Thank billbed
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

Me and my girlfriend booked this place after reading really positive reviews about the place and were really looking forward to going, we were a bit apprehensive about flying to the airport as it was dubbed to be the "Worlds most dangerous airport" but it was a smooth flight and a smooth landing so not problems there. When we arrived... More 

Helpful?
4 Thank Nathan G
Birmingham, United Kingdom
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

well what can I say, was really disappointed because some reviews were quite good but not when we were there hardly any staff 2 if lucky at the pool bar and then its long queues and the same queue for food and in restaurant too, so not good, the a la carte restaurant was a joke same food as restaurant... More 

Helpful?
1 Thank Karen C
Scunthorpe, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

We were booked into this hotel and have been a victim of the collapse of Low Cost Holidays. Rang the hotel. No help. Got an e mail today to say they had cancelled our booking. Asked to re book but they said they are full. How can they be full of we were previously booked. How can hotels take advantage... More 

Helpful?
2 Thank 942Dana444
Bournemouth, United Kingdom
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Stayed here in April. Had pre booked sea view. Room very nice although smelled of cigarette smoke. The hotel and grounds were very clean. Wi fi in rooms poor. Food excellent, lots of variety every day and was quickly replenished when running low. Well worth booking a meal at the a la carte restaurant. The staff were friendly and helpful... More 

Helpful?
1 Thank John_E_B_Goode
Poznan, Poland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago via mobile

Disappointment. Spending holidays in a highly rated hotel no one is willing to stand in neverending queues for everything: table in the restaurant, drinks at the bar... Neither to get up at six to find sunbed and umbrella. Whats more cleaning servis is dissatisfactory - dirty towels, put on the floor, weren't exchanged but only folded so they would look... More 

Helpful?
1 Thank slawekabba
Southport, United Kingdom
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Family of 4 on an all inclusive TUI package in early July. This hotel was fantastic, no hesitation of giving it 5/5. Not been abroad for 6 years, this has made us love it again. Location: Vila Gale is in the heart of the village of Santa Cruz. Which is a small village with a small variety of quaint restaurants... More 

Helpful?
5 Thank Michael L
Darlington, UK
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel has many positives and one or two negatives but overall is well worth a visit. First of all the transfer from the airport is literally a few minutes which suits many people. The hotel overall is immaculately clean, well appointed and well maintained. The rooms are modern, of decent size, have good bathroom and balcony, fridge and safe... More 

Helpful?
4 Thank Tom5351
Stafford, United Kingdom
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Just got back from a stay at vila gale hotel in santa cruz madeira. All inclusive at its finest. Excellent quality food and staff are fantastic. Quality snacks all day burger and chips hotdog and chips an assortment of sandwiches and toasties. Ices lollies and cornettos are available and bottles of warer are given as much as you like. Also... More 

Helpful?
5 Thank kevin282
North West England, United Kingdom
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 1 week ago

We have just arrived back from here. We went for a week all inclusive. The Hotel One thing that cannot be argued is how clean the hotel was, it was immaculate and very, very well presented. The Hotel must only be a few years old, it look very modern and new. Free wifi was available (not in your room) The... More 

Helpful?
2 Thank Genna L
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Free Internet
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Spa
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Paid Internet
Services
  • Shuttle Bus Service
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
This beach hotel in Santa Cruz (Madeira) is situated directly beside the sea. Funchal is just 15 minutes away, while Funchal airport is only 5 minutes from the hotel. The promenade and the aqua park are also nearby. There are also stony and pebble beaches in the area. The hotel, which was built in 2006, has a total of 262 room on 4 floors, where we feature 4 junior suites suitable for families. The hotel offers a fully air-conditioned environment with spacious lobby, lifts, 24-hour reception, hotel safe, three bars, two restaurants and parking facilities. It has congress centre (890 m²), room and laundry services, as well as a kids club and games room. All rooms with en suite bathroom, balcony, air conditioning, individually adjustable central heating, direct dial phone, clock, satellite TV, CD / DVD player, radio, safe deposit box, hair-dryer, fax / modem connection, minibar, electronic security lock and 24 hour-room service. It offers an outdoor swimming pool for adults and children, indoor swimming pool (for a fee) and spa facilities with Jacuzzi, sauna, steam room / Turkish bath, Vichy room, a gym, studio for classes, 4 massage and treatments rooms, physician's office. The nearest golf course is only 10 minutes away and the hotel provides a golf desk and clubs closet. A breakfast buffet is served each morning. Lunch and dinner may be eaten from a buffet or a la carte. The following are all accepted as methods of payment: American Express, MasterCard and VISA. There is a transfer service to Funchal available. ... more   less 

Additional Information about Vila Gale Santa Cruz

Address: Rua Nova de Sao Fernando 5, Santa Cruz, Madeira 9100-173, Portugal
Location: Portugal > Madeira Islands > Madeira > Santa Cruz
Price Range: $104 - $158 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Vila Gale Santa Cruz 4*
Number of rooms: 262
Reservation Options:
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Also Known As:
Vila Gale Santa Cruz Hotel Santa Cruz
Vila Gale Hotel Santa Cruz
Santa Cruz Vila Gale
Vila Gale Madeira
Vila Gale Santa Cruz Madeira
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