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Vila Gale Santa Cruz

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Traveler (919)
Room & Suite (208)
Pool & Beach (184)
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Overview
  • Excellent46%
  • Very good40%
  • Average11%
  • Poor2%
  • Terrible1%
Travelers talk about
“vila gale”(126 reviews)
“planes landing”(17 reviews)
Free Internet
Breakfast included
Air Conditioning
Beachfront
Pool
Restaurant
Room Service
4 Star Hotel
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Rooms
Apr 29Apr 30
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,155)
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611 results
Traveler rating
274
233
79
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274
233
79
14
11
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All reviewsvila galeclose to the airportplanes landinga la carte restaurantairport runwayparrot showminutes from the airportflight pathlovely hotelindoor poolon an all inclusive basissea viewpublic busrocky beachcourtesy busrelaxing holidayall inclusive drinks
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1 - 5 of 611 reviews
Reviewed 3 weeks ago via mobile

We stayed for 5 nights in the hotel. Outside it looks magnificent, but inside we quickly started discovering various issues. Foremost, the beds are of very poor quality, we felt broken every morning.... The hotel promises a shuttle service to Funchal, but this shuttle drives...More

1  Thank D W
Reviewed 3 weeks ago

We enjoyed our stay here, booked with Jet2 Holidays. We chose half-board, and were happy with the food on offer -the usual hotel breakfast buffet catering for all tastes, also with eggs freshly fried and omelettes made to order. The evening buffet was varied and...More

1  Thank Pob-Bob
Reviewed March 13, 2018

We had not heard of the Vila Gale hotel group before but were sent here by Easyjet when our flight home was cancelled. Didn't know what to expect and were very pleasantly surprised by this hotel. Check in was a little chaotic due to passengers...More

2  Thank dursley92holidays
Response from VilaGaleHotels, General Manager at Vila Gale Santa CruzResponded March 14, 2018

Dear Guest Thank you very much for the time spent in given us the feedback of your first experience in a Vila Galé Hotel. We feel very glad that we were able to provide our fantastic service and facilities even in an unexpected situation. For...More

Reviewed March 10, 2018

This hotel is spotlessly clean inside and out. The staff are friendly and very helpful. Room serviced each day and bedding changed twice, towels most day. Lovely big outdoor infinity pool and smaller pool for the children. Decent size indoor pool with a jacuzzu and...More

1  Thank Val G
Response from VilaGaleHotels, General Manager at Vila Gale Santa CruzResponded March 13, 2018

Dear Guest Thank you very much for your evaluation and comments to our Hotel. We feel very glad that you have enjoined your stay with us , we appreciate the special mention to our staff that everyday do the best for our guest. We are...More

Reviewed March 3, 2018 via mobile

We had our return flight home cancelled due to bad weather and Easy jet allocated this hotel for 3 nights. We did not know what to expect and we were pleasantly surprised on arrival although the booking in was a bit chaotic. We could not...More

1  Thank ecclescake13
Response from VilaGaleHotels, General Manager at Vila Gale Santa CruzResponded March 5, 2018

Dear Guest Thank you very much for sharing the experience in our Hotel . Unfortunately it was due to a flight cancellation , but we always do our best for our guest. We feel good that you have enjoined the time spent with us. Best...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Center with Gym / Workout Room
Beachfront
Free Internet
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Room Service
Business Center with Internet Access
Shuttle Bus Service
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Heated pool
Indoor pool
Outdoor pool
Details
Price range
$121 - $196 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Accessible rooms
Details
Price range
$121 - $196 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Accessible rooms
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Traveler (919)
Room & Suite (208)
Pool & Beach (184)
Dining (135)
Amenities (106)
Business Center & Event Rooms (2)
Family and Play Areas (1)
Questions & Answers
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morag1
February 25, 2018|
AnswerShow all 7 answers
Response from dazann | Reviewed this property |
Hi the week we was there it was never in use
1
Vote
Pob-Bob
February 15, 2018|
AnswerShow all 6 answers
Response from Mona77 | Reviewed this property |
I was there last summer, it didn't include drinks. At dinner the waiter took my drink order and at the end of my stay it was added to my bill.
1
Vote
manchesterbeano
September 8, 2017|
AnswerShow all 8 answers
Response from Nigel_Y | Reviewed this property |
No, so long as you keep your wrist band on then there is no issue.
0
Votes
Room Tips
"All good views either overlooking the pools or the sea."
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"Sea view rooms overlook palm trees and the rocky beach"
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"Ask for pool or sea view. We had the mountain view, which offered good sun."
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"All rooms are good!"
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