We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All reviewsvila galeclose to the airportplanes landinga la carte restaurantairport runwayparrot showminutes from the airportflight pathlovely hotelindoor poolon an all inclusive basissea viewpublic busrocky beachcourtesy busrelaxing holidayall inclusive drinks
We stayed for 5 nights in the hotel. Outside it looks magnificent, but inside we quickly started discovering various issues. Foremost, the beds are of very poor quality, we felt broken every morning.... The hotel promises a shuttle service to Funchal, but this shuttle drives...More
We enjoyed our stay here, booked with Jet2 Holidays. We chose half-board, and were happy with the food on offer -the usual hotel breakfast buffet catering for all tastes, also with eggs freshly fried and omelettes made to order. The evening buffet was varied and...More
We had not heard of the Vila Gale hotel group before but were sent here by Easyjet when our flight home was cancelled. Didn't know what to expect and were very pleasantly surprised by this hotel. Check in was a little chaotic due to passengers...More
2 Thank dursley92holidays
Response from VilaGaleHotels, General Manager at Vila Gale Santa CruzResponded March 14, 2018
Thank you very much for the time spent in given us the feedback of your first experience in a Vila Galé Hotel.
We feel very glad that we were able to provide our fantastic service and facilities even in an unexpected situation.
This hotel is spotlessly clean inside and out. The staff are friendly and very helpful. Room serviced each day and bedding changed twice, towels most day. Lovely big outdoor infinity pool and smaller pool for the children. Decent size indoor pool with a jacuzzu and...More
1 Thank Val G
Response from VilaGaleHotels, General Manager at Vila Gale Santa CruzResponded March 13, 2018
Thank you very much for your evaluation and comments to our Hotel. We feel very glad that you have enjoined your stay with us , we appreciate the special mention to our staff that everyday do the best for our guest.
We had our return flight home cancelled due to bad weather and Easy jet allocated this hotel for 3 nights. We did not know what to expect and we were pleasantly surprised on arrival although the booking in was a bit chaotic. We could not...More
1 Thank ecclescake13
Response from VilaGaleHotels, General Manager at Vila Gale Santa CruzResponded March 5, 2018
Thank you very much for sharing the experience in our Hotel . Unfortunately it was due to a flight cancellation , but we always do our best for our guest. We feel good that you have enjoined the time spent with us.