Stayed here recently for a week. I will start with the positives: - nice location near the beach - generally clean and tidy around the hotel - relaxation pool was so quiet and relaxing - young man waiter at pool bar was very pleasant and helpful, he does a great job! (Sorry I have forgotten his name) However there are many improvements that have to be made. This is the first hotel I have stayed at where I’ve experienced so many negatives. Firstly we arrived at 1am to be told our sea view room wasn’t available and we would be in another room on other side of hotel for the first night. This put an immediate bad first impression. We were told to go to reception in the morning for our new room. We went to reception the next morning to be told our room wouldn’t be ready until 1pm. (This meant guests were staying in the room we paid for and we had to wait for them to check out) they offered us a free massage and meal but we didn’t take them up on this offer. We paid for a certain room and not to be messing about on our first full day unpacking and re packing. Another problem we found was when we went to our room at 1am when we checked in they said someone will bring us our cases. After 45 minutes waiting and extremely tired after travelling I rang reception to ask where our cases were only to be told they will be there soon and hung up on. At this point I was so sad that our hotel was up to such a bad start. First impressions were terrible. Once we were finally in our actually paid for room we sadly had an ant problem. I rang reception who did promise us the maid will spray the room which she did keep doing but the ants kept reapearring and even some went on the bed as the room was so small. Again this is something that really put me off the hotel. The ants seemed to be coming from the bathroom area. The food at the hotel was good to begin with but got samey. There were also frequent issues with staff forgetting to bring our drinks, running out of spoons, dishes for soup etc. they also kept running out of fresh fruit for breakfast and only had someone making pancakes on 1 of the days we were there The bar man in the evening was also very arrogant and we seen him be rude to multiple people. On one occasion we heard him full on shouting with a hotel guest. This isn’t the type of service someone on their holiday would like to receive. I think the hotel definately need to look into how this bar man speaks to people. (They will know who it is as he has been mentioned negativity on many of these reviews) The final bad comment to make is the late check out. There was a charge for this and we were given it but told we would be in a different room. We went in the room and it unfortunately smelt like something had died in there. It was dreadful. It was the drains we think as when we had a shower the water didn’t go down. It was like having a bath! This is one of the first hotels I’ve gone to and will not miss and definitely would not go to again. I think they have a few improvements to make. Given the cost of the holiday it was not worth it due to the issues we had.…
I spent a lovely time with my girlfriend this August! The pools are cristal clear and what's even better is that you are an inch away from the sea. Our room had a marvelous view and the staff was incredible! I felt like we were treated with respect and not like the people of the hotel were just trying to do their job quickly! The food was delicious, and what's even more - you can try not just the traditional Greek dishes but a lot of international ones! I would recommend it 100%, and not just me - even my girlfriend LOVED it and we will probably go again!
I really enjoyed my stay at this hotel. Me and my friends had the TIME OF OUR LIVES at the pool. The staff was essentially friendly and the food made my mouth water. I don't think I'll ever have a better trip than this one.
i really enjoyed everything about this hotel. The rooms were nice and clean and the view was spectacular. Also, the staff was exceptionally polite. The pool was also really good. It was very relaxing and pleasant. Overal, we had a great experience and i would reccomend it to anybody who wants to have some fun on a holiday.
Probably one of my GREATEST hotel experiences I have ever had with my friends! The view from our room was FABULOUS 😍! The staff service was incredible, oh and don't even mention the food - DELICIOUS 😋! It was exclusive!
We travelled as a couple, arriving at the hotel at 10.30 pm, Tuesday 6/9/22, we had booked a garden view room. Checked in and a porter took our bags and showed us to our room, Room 602. The room was awful, it was cramped because of a large bunk bed in the corner and the decor was shabby and dingy , The bathroom door only opened halfway as it was hitting the corner of the bath, the door lock was broken and the overall appearance was of a 1 -2 star hostel and not a 4 star hotel. This room did not look at any of the rooms depicted on the hotels website. We were both tired after a long day travelling so slept in the room, we did not unpack . The following morning I went to reception and said our room was not satisfactory. I was amazed that the receptionist didn’t seem surprised at my request, she stated that we could move rooms but would have to wait until midday as the occupants would be checking out at 11am. We returned at midday and were shown Room 811 which was still being cleaned, however, the room was vastly superior to our original room and it did look like a website room. It was light and airy and had a side view of the sea and the pool near the Pearl Wing. We accepted the move and a porter brought our cases from the previous room. It was later in the week that we were talking to another couple at the hotel. They had arrived at the hotel the previous day, Monday, 5/9/22. They had also been allocated Room 602…. They had complained about the room on the morning of the 6/9/22 and been moved to a new room, that was the day we were allocated the same room !! This was not a good start to a weeks holiday but I would like to also mention some other points, both positive and negative. Positives : The hotels location on the beach is fantastic, a lovely sandy beach. The hotel public areas both inside and outside are kept spotlessly clean. The staff at reception, restaurants, bars and cleaners work incredibly hard and always seem to have a smile for everyone…. A special thanks to Amalia at reception for being so helpful and considerate. The new Thodorou Restaurant seems hardly used but is a lovely facility, however it does not carry the same variety of foods as the larger main restaurant. The upper pool near the Pearl Wing is a quieter area and gets less crowded than the main pool. The Al a Carte meal at the Azzura restaurant was really special and well worth the visit. No charge for room safes, unfortunately a lot of hotels charge for this facility. Negatives : The hotel is not new and showing it’s age. There are some rooms which should, “not” be allocated to guests. There appears to be a fair amount of re- furbishing to do. The initial room we were allocated was a disgrace ! The quality of food supplied was good, however the food choices were limited and became a little repetitive after a few days. Although we were on an all-inclusive board basis we chose to eat out for the last two evenings of our stay. The website stated that gentleman should wear long or three quarter trousers in the evening for dinner, however, this ruling was not upheld. I queried this with the restaurant manager and he stated that only beach shorts were not allowed…. I saw all kinds of shorts being worn and nobody being challenged. Towels on beds left for hours unattended, the usual gripe ! Evening entertainment, publicised as 3 days weekly. We had a DJ on the Tuesday night, (the day we arrived). A saxophonist on the Wednesday night and a singing duo on the Thursday night. Friday, Saturday, Sunday and Monday evenings nothing…. After the dinner service the hotel became deserted, guests either going elsewhere or to their rooms…. The Azzura Restaurant is just tables laid out on a concrete slab or stage. It is a shame that nothing isn’t done to enhance the dining experience… Day time entertainment, there is none. No entertainment team to provide games, quizzes or competitions. Treasure hunts for the kids, water polo or water aerobics…. nothing. TV channels on room televisions. Very poor reception and lack of channels. e.g. one English speaking channel. No secure luggage deposit room for departing guests, guests told to leave their cases in the lounge near the bar area. Reception staff stated they would keep their eyes on them as, “nothing had been taken yet !” Not good enough…. I am sorry that there are lots of whinges in this review but they have to be made. I had the opportunity to speak to the general manager on the day of my departure and we left on good terms. I could not remember his name but he told me that his name spelled , “Silver,” in Greek. We enjoyed our holiday but it could have been better, hence, only 3 out of 5 stars.…
Booked as an all inclusive holiday and requested a garden room, given a room overlooking the noisy main road in main hotel . After 48 hrs moved across the road and it was much better though single beds we had which were uncomfortable but a bigger room , there is a quiet restaurant towards to top of the hill called Todoros or similar, though less choice much better than buffet on sea front and Martha the waitress was fantastic. Food is average and again if you want a decent drink on all inclusive you will need to pay. Again the pool towards Todoros restaurant was quiet and great for sunbathing and all staff were friendly.
Holidayed at Giannoulis Santa Marina Beach Hotel in August. We had booked a pool view room at a supplement as we like a pleasant outlook but we didn't feel it was worth the additional monies to upgrade to beach view, given we aren't the type of people who stay in their room much. Admittedly the hotel feels a little detached with the road separating the pools from the beach but it was not a problem. We had a fabulous room 530 overlooking the main pool up one flight of stairs. The room was clean and functional but could do with a refurbishment to bring it up to date. The mirror was cracked and the window hard to open in the bathroom to let the steam out. There was plenty of hanging space in the wardrobe and hangers but no drawer space aside from tiny jewellery drawers in the console unit in the room. Consequently I lived out of my suitcase. The maid worked her socks off and replaced towels daily and even folded our nightwear and placed them on the pillows. She replaced sheets and pillowcases daily if they were in the least bit marked from creams or makeup. She was always friendly and smiling. 10/10. Our daughter was with us and we have to say the bed was not suitable for her as an adult. It was short in length and very hard, more suitable for a child so beware of this if you are staying three to a room. However we overlooked this as it was preferable to paying for two rooms than incurring an under occupancy charge. There is a tunnel which takes you safely between the pool accommodation and the beach and main reception but we didn't use it, preferring to cross the road which was quite easy and much quicker and took us straight to reception. Why people moan about the road is beyond me. You don't hear it when you are beach or poolside. The main pool was well tended and manned between 10am and 6pm by the lifeguard who was polite and friendly. Pool towels are collected there. There is a bar there which is efficiently run. Disappointingly we were advised just before departure by Jet 2 that daytime entertainment at the hotel was cancelled. I am not sure why but it didn't bother us too much. Why? Because the jewel of the hotel is the sandy beach which runs for several kilometres in both directions. The hotel is literally on the beach and we didn't eat at the Theodorou restaurant on the poolside accommodation once. Instead we ate at the beachside restaurant as the views were to die for. Trees with lights, hum of cicadas and the sound of the waves lapping as you eat. We were in heaven and that is why we loved this hotel. It is small, intimate, cosy, friendly and ideally located next to a fabulous beach with free beds and umbrellas. Not once in our 11 nights could we not get a bed on the beach in high season. The beach was clean and the sands golden. There were a few stones at the waters edge but once you were over those it was pure sand underfoot and shallow for a long way making it suitable for young families. The two young men whose job it was to keep the beach clean were fabulous and worked tirelessly to clean beds after use and pick up every bit of litter and cigarette ends left by beachgoers. They worked until 8pm most nights. The beach was spotless and again a lifeguard was in attendance in his outpost every day between 10am and 6pm. He was super helpful when I cut my finger badly when i got it trapped in a sunbed and put iodine and a dressing on it. 10/10 again. The steps onto the beach were very deep and not accessible, particularly for older people. I note there have been complaints on here about them. During our stay the hotel arranged for someone to renovate the steps which shows they are always striving to improve the hotel for guests. The guys at the beach bar were super friendly and efficient and the drinks were excellent quality and never watered down as I have read others complain of. There were snacks at the beach bar during the afternoon and ice cream available. The food at the restaurant was plentiful and of good quality. So much choice at breakfast. Where to begin? Full English, continental, cakes, croissants, meats, cheeses, pancake station, fruit everything. At lunchtime and evening there was a huge range of food with different meats, fish, Greek dishes, salads and potatoes and at least 8 choices of desserts. Thoroughly enjoyable and we didn't get bored in 11 days. It was well seasoned and very tasty. Now onto the waiting staff. They were the most organised and friendly and hardworking staff you could imagine. Shout out to Christos who always smiled at us and made an effort to talk to us, was so welcoming and told us we were a lovely family. The staff worked tirelessly cleaning tables and getting you seated as efficiently as possible. Nothing was too much trouble and they were friendly and ultra polite. They certainly do not take backhanders, do not expect tips and do not show any favouritism as I have read in other reviews. Just super- efficient, friendly warm people, so typical of all Greek people. 11/10! There was a box situated discreetly by the door marked tips and I was so impressed by the staff that I made sure to leave a generous tip at the end of our holiday but they were not expected. The hotel had international clientele which I loved. Every nationality mixed well together and evenings were spent convivially drinking and talking. There were two nights of entertainment while we were there. A saxophonist who was amazing and a duo of singers. Aside from that there was 80's music on repeat from the main bar every night which by the end became repetitive. There was originally only one bar person serving in the main bar Colin, so there was always a queue, especially near to 11pm which was when the AI drinks finished. We booked into the a la carte restaurant Azzuro at the hotel and enjoyed fantastic waiter service for this treat and again fantastic views. The menu was delightful and is free to AI guests. You just have to pay for your drinks as extra but we were not pushed to do so at all. On our last day we chose not to keep our room on, although this was an option. There are great changing facilities downstairs and towels, shower gels, shampoos and conditioners for late departures. Location- wise the hotel is perfectly situated with wonderful places to visit. Agia Marina is a long road with supermarkets, restaurants and shops for locals and tourists. It has a mini golf range for entertainment and sports bars for football fans. Unremarkable village which has sprung up around the beach but a 20 min bus ride away from stunning Chania. We went there a couple of times in the evening and daytime to wander its cobbled streets and watch the sunsets over the gorgeous harbour. It has beautiful shops too. Very upmarket and cosmopolitan. We visited Santorini by ferry from Rethymnon for a day trip. This is a place which has been on my bucket list forever but being a beach lover and it having barely any beaches, I didn't want to holiday there. It is a stunning Island, great for insta photos but nowhere near as wonderful as Crete and full of cruise ship visitors. It is a long day too. Pick up from hotel 05.30am and return at 21.30pm. We hired a car from a car rental in Agia Marina (there are several) and paid £220 for 4 full days. We visited Elafonisi, one of the best beaches in whole of Greece and world renowned, stunning pink beach. It is a long winding drive of some 1 hr 40 mins but an absolute must see. We also drove to Kissamos Port where we got a boat (several leave between 9.30 and 11, no need to pre-book) to Gramvousa Island and Balos Lagoon. Gramvousa is a spectacular island with a castle atop with amazing views and a lovely beach. Balos Lagoon was the pearl. it is a beautiful area of outstanding natural beauty with the sea on one side and an amazing natural turquoise blue lagoon with crystal clear warm waters on the other. Honestly one of the best beaches in the world. We also toured into the countryside to visit some traditional Cretan villages and visited the Olive tree of Vouves, one of oldest in world at 3000-4000 years old. The holiday was so relaxing and chilled. I should have scored it 4 stars to reflect the fact the rooms need updating and there was no entertainment as advertised when we booked. However the staff were so wonderful that I think it deserves a 5. You have to remember you are in Greece and accommodation is more modest than other holiday destinations. If you expect the luxuries of 5 star hotels of Spain, lots of all inclusive entertainment for the kids and animation you will be disappointed but if you want a wonderful, restful holiday with warm, hard working people, simple charms, a stunning beach and beautiful places to visit, then choose this hotel and resort. Yammas!…
Very nice place, can recommend. Fresh hotel with good service and food. Beach bar is very good, 1 min walk to beach and free sun chairs. 20 min walk only to platanias nigh life. Lot of restaurants and stores close by. Will definitely come back again.
We have just left the Hotel! I want to tell a bug thank you to all the Santa Marina Beach Squad!! It was unbelievable their attention, customer service, cleaning, pools, food… Simply perfect! Position really good, you can visit Agia Marina or reach Cania in 15’min by moto, Quad/Atv/car… 100% recommended 💪🏼