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Giannoulis - Santa Marina Beach Hotel

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Agia Marina, Crete 73014 Greece
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Traveler (605)
360
Panoramas (13)
Pool & Beach (231)
Certificate of Excellence

About

#11 of 31 hotels in Agia Marina
Location
Cleanliness
Service
Value
Certificate of Excellence
Santa Marina Beach Hotel is ideally located on the long and sandy beach of Agia Marina village, built along the sea shore, just 8 kilometers from Chania centre. The hotel is separated into two structures; the beach complex and the pool complex, with a combined total of 212 accommodation units. All accommodation units at Santa Marina Beach Hotel have a view either to the garden, pool or to the sea. These are well designed, finely decorated with modern touches, refreshing colors and comfortable furnishings. The pool complex is the most recently redecorated (of the two complexes). The main coastal road separates these two complexes and conveniently linking them is an underground tunnel (easy and safe passage, no need to cross over the main street).
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Property amenities
Free parking
Wifi
Fitness Center with Gym / Workout Room
Pool
Free breakfast
Beach
Children Activities (Kid / Family Friendly)
Kids club
Parking
Paid wifi
Outdoor pool
Bar / lounge
Coffee shop
Restaurant
Breakfast buffet
Poolside bar
Airport transportation
Meeting rooms
Massage
Concierge
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
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Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Family
Languages Spoken
German, Greek

Location

Full view
66Somewhat walkable
Grade: 66 out of 100
19Restaurantswithin 0.3 miles
1Attractionwithin 0.3 miles
751Reviews75Q+A100Room tips
Traveler rating
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Popular mentions
I spent one week vacation in this hotel in september 2019. In a few words: Restaurant location perfect, with very nice see view and good services. The same appreciation for beach bar services and coffee quality. All Inclusive plan OK. If you are habituated with 5 stars all inclusive plan you can feel the difference. Nice see view room. Good cleanliness services. Nice beach, sea and swimming pool. Weaknesses: - reception services. Low level of courtesy. - in 25 years of Greece vacation is the first hotel with all inclusive services where you have to pay additional for the sunbeds and umbrella on his private beach and the water from room refrigerator. It's not a metter of money, I talk about principle. They can add few euro on the room price If they like. Overall it's a good location but a few things could be improved.
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On arriving we were told our room was not ready and would be put in a temporary room until the following day. We were given free wifi, free massage and free safe hire to compensaate for this and our cases were moved the following day by the staff whilst we were out. Room was fine but the bathroom was more of an en-suite, we had to shut the door to get to the bath/shower. Buffet was good, could always find something we liked. Staff were very friendly and helpful. We tried catching the bus into Chania on the first day and finally manged to get on the 3rd one as they were all full! So next day we hired a car from Mr Kostas accros the road from the hotel, who was very helpful and reasonbly priced.
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My girlfriend and I had stayed at this hotel for a week holiday in June 2019. We stayed in the Beachfront room and had the all inclusive package which was booked with Jet2 (highly recommended). Overall: the hotel for the most part was absolutely wonderful, food=amazing, rooms=clean and always maintained, service=for the most part lovely (will explain this later). I’ll list the positives and negatives below: POSITIVES: - variety of food at buffet - cleanliness of room A*** for cleaners - the beach is amazing (blue flag listed) - main bar, reception and most restaurant staff were so kind and punctual at breakfast, lunch and dinner - the hotel’s awareness about the environment More detail: The food at Santa Marina was amazing. There was a great variety of food, so if you’re looking to immerse yourself in Greek food you’ll enjoy the buffet here. Accompanying this was the usual pizza, spaghetti, chicken dishes which you will find at all hotels so there is a good range for all people. there were themed nights for dinner e.g. Chinese inspired night which reinforces the variety. Breakfast had your standard fry up food, as well and deli meats and cheeses, and a cook making crepes fresh constantly. On the Thursday evening, there was a special “Cretan Night” in which there was a small BBQ out in the courtyard area between the hotel and beach which had live Cretan music and dancers. This was amazing as they really encouraged everyone to join in and dance, whilst also teaching us all how to perform some famous Greek dances. (Breakfast is 7:30-10:00, Lunch is 12:30-2:30, Dinner is 7:00-9:30 — if you have an all inclusive wristband, there is ice cream and snacks served between each of the main meals). The cleaners for the rooms were amazing. We never saw them (which is a good thing as they never disturbed us) and kept our room very tidy and clean. Towels were always stocked and bedsheets were changed once during our stay which is standard. They tend to clean rooms quite early when guests are at breakfast so if you’re having a lay in make sure you use the “do not disturb” door hangers! The beach itself was beautiful. With our room being on the beachfront (which is where the main reception and buffet is also located so I’d recommend booking these specific rooms if you prefer ease of access to everything), this was just a short walk from our room to the sunbeds on the beach (literally 30 seconds from ground floor of the hotel). I believe if you have the all inclusive package then you can have the sunbeds for free but any other package there is a €2.50 fee per bed (this wasn’t very clear and we only suspect this from seeing a staff member asking everyone their room numbers and asking for the fee every now and again). There is a lifeguard tower on the hotel’s section of the beach which is constantly manned during the day. There are many many signs to ensure the beach stays clean and no rubbish is thrown on the ground so that the beach can maintain their blue flag status. The sea, well it is a blue flag beach so the sea is always going to be amazing. Very blue and shallow (about 50-75 metres out and the water was still only about a 1.5 metres deep!) There are a consistent flow of men trying to sell you sunglasses, kimonos, watches etc. But that happens everywhere so not a problem and they were surprisingly very nice and chatty even when we weren’t interested in buying their products. The hotel entertainers are consistently organising sport activities on the beach to make sure everyone is included and entertained such as water aerobics, volleyball, football and other mini-games. Thy always have a smile on their face day in day out so bravo to them! The pool bar during the day was good and served all the main drinks you’d expect (although the staff seemed moody most days). The main bar (for evenings) staff were so kind and jokey and made every drink expertly. And always chatted to guests who were sitting by the bar whilst efficiently making drinks. No complaints here whatsoever! MOST of the buffet restaurant waiting staff were lovely. Always had smiles on their faces and were always on the lookout to clear empty plates off your tables and refill of water/drinks if you needed them. More specifically a waiter named Michalis was amazing. He was so kind and you could tell he loved his job and making sure the guests were treated properly (deserves a pay rise!). Reception staff were amazing. Always helpful and open 24/7 so they were always ready to help. They were also very chatty and loved asking questions to make you feel more welcome. 10/10!! In the room and around the hotel there is an added awareness about the environment and current climate change issues (e.g. signage in the rooms showing information about towel cleaning etc.). NEGATIVES: - some buffet staff were rude and favoured older people (we are 23/22 compared to most of the hotel guests being 40+ on average) During lunch and dinner on every night, there were a certain few staff members who were quite rude in the sense that they would ignore us if we sat down at a table waiting to get drinks (as you need to be served to get drinks at lunch and dinner). These specific hotel staff members would purposely walk past our table to tables with older people sat down. Now this is fine for the first couple times and sometimes staff members do just miss seeing you, and that is understandable. But this went on for a good 10/15 minutes, with waiting staff constantly passing us without being served. During this time we also witnessed other young couples being MOVED from their tables because an older couple wanted to sit at their table because it had a nice view, this younger couple had to go sit inside... when we were finally served, the waitress did not greet us with a nice “would you like anything to drink?” That we had gotten from other staff like Michalis, but instead asked us “what do you want?” In a harsh tone. We had asked for white wine as part of the all inclusive package, to which on nights earlier in the week holiday, we were given a jug full of this by certain nicer staff. However towards the end of the week holiday, we were only given a glass, which would be understandable if they had low stock. However, an old couple next to us had asked for the same thing (we politely asked them if they had) and we given TWO jugs. We had began to notice that staff were favouring people who they knew would be more likely to give tips, and therefore they stereotypically thought older people would have more money, and therefore, chose to treat them better. As the staff began to remember our faces, they knew we were less likely to tip potentially due to our age and because we hadn’t on previous nights (it’s not customary to tip when we had all inclusive I thought? - maybe I hadn’t researched enough into the tipping etiquette of Greece) We decided to try the other restaurant at the hotel which is further inland up the hill. The waiting staff there were absolutely lovely and made sure we were looked after properly. However, as these waiting staff were not familiar with our faces, it’s not clear if they would have treated us differently had we had eaten a few more times in that restaurant. We had also tried the a la carte restaurant which you get for one night for free worth the all inclusive package. The food was lovely there, however, we noticed the same problem with the waiting staff treating the older groups better than us. They had even offered free shots of the Cretan Raki to all of them and then ignored us. This isn’t something that a great hotel should be doing, especially when we had already spent a lot on the all inclusive package. But with the current financial crisis in Greece, many workers rely on tips, and unfortunately, this has started to infect this hotel. Overall we did have a lovely stay and most things about the hotel were amazing. But we were unfortunately let down by some waiting staff. This is a huge shame as we would have loved to return. Maybe we will when we are older looking! 4/5 stars. EXTRA NOTES: (I do understand that the waiters do need to earn a living, but there are nicer ways to go about this.) Jet2 had their rep on site, showing us all the excursions that we could take. We chose Elafonisi Beach (€40ish - this may have changed now!). This excursion was fun and the tour guide was incredible and funny and brought the group together. Although we did notice that parts of the trip were tip driven, as we were made to stop off at a restaurant and given free Raki and had payed for food - so we suspected that the tour guide was getting commission from the restaurant - but that’s fine and he needs to make some money! We also went to the water park which we bought tickets for at the local train station (it’s not actually a train, but a train looking car with carriages). I can’t remember the price but it was cheaper than Elafonisi. It was a lovely day, the rides were great. Again, on the way back we were made to stop off at a local orange farm to buy orange juice - the commission theory comes back into mind here, but I’m all for that, people need to make a living!
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Giannoulis hotel Santa Marina Beach - they did it again 😍 We can’t get you out of our minds☺️- therefor we have already planned our next trip to Santa Marina Beach to whom we give our best recommendations - they have it all👌🏻⭐️⭐️⭐️⭐️⭐️: fantastic management, fantastic serviceminded staff, fantastic location, excellent and varied buffet etc. etc ⭐️⭐️⭐️⭐️⭐️looking foreward to be back In the summer 2020
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We stayed in this hotel for a week and enjoyed it very much. Our first two nights were spent in a pool room view but we wanted to be in the main hotel with the beach and sea just beside us. We requested a move and paid €10 per night per room for an upgrade which was well worth it. Food was good with lots of choices for breakfast and dinner. Our second room had a balcony which looks out on the beach and sea and we loved it. My husband had a health scare on our first morning which necessitated an ambulance and trip to the emergency room and I cannot thank the staff enough for their kindness especially Kosta (spelling). who stayed with us until the ambulance arrived. We will definitely return. Thanks to all for making our stay as pleasant as possible. Photo is directly from hotel patio to the beach.
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PRICE RANGE
$76 - $237 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
santa marina beach chania
LOCATION
GreeceCreteChania PrefectureAgia Marina
NUMBER OF ROOMS
212
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Frequently Asked Questions about Giannoulis - Santa Marina Beach Hotel
Which popular attractions are close to Giannoulis - Santa Marina Beach Hotel?
Nearby attractions include Jacobs Little Shop (0.02 miles).
What are some of the property amenities at Giannoulis - Santa Marina Beach Hotel?
Some of the more popular amenities offered include free breakfast, a pool, and an on-site restaurant.
Which room amenities are available at Giannoulis - Santa Marina Beach Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Giannoulis - Santa Marina Beach Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Giannoulis - Santa Marina Beach Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Giannoulis - Santa Marina Beach Hotel?
Conveniently located restaurants include Koupes Restaurant, Amina's Beach Bar, and Cafe Argo.
Are there opportunities to exercise at Giannoulis - Santa Marina Beach Hotel?
Yes, guests have access to a pool and a fitness center during their stay.
Does Giannoulis - Santa Marina Beach Hotel have an airport shuttle?
Yes, Giannoulis - Santa Marina Beach Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Giannoulis - Santa Marina Beach Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Giannoulis - Santa Marina Beach Hotel?
The staff speaks multiple languages, including German and Greek.
Are there any historical sites close to Giannoulis - Santa Marina Beach Hotel?
Many travelers enjoy visiting Firkas Fortress (4.5 miles).