I had a wonderful stay. The room was exceptionally spacious and comfortable and the staff were extremely attentive and helpful. all in all it was a great experience and I would highly recommend this hotel
Nayara Hangaroa has to be one of the most memorable holiday experiences ever in our many travels. Everything was far more than we ever expected. Alas we'll never get there again but we'll never forget
We had such a wonderful stay in Rapa Nui in general, and especially in Nayara, who made our stay such a great time. First of all, the welcoming : everyone was so welcoming in the staff, from the person at the reception who did the check-in to the personnel in charge of the rooms, which are so beautiful, clean, and comfortable. We even received a bottle of sparkling wine with a plate of fruits and Moai-shaped chocolates ☺️ that was so cute and we didn't have the occasion to thank the Nayara team for that. Then, the excursions : that's where they totally changed the game and made our stay so much more magical than it could have been in any other hotel. We had the occasion and time to do every principal site of interest thanks to them. We arrived at the check-in, said "we would like to do that", and they said "okay, meeting at -- hour at the reception". As simple as that ! No fighting to book an excursion, no searching for a guide, no "that's not possible" or "there's no place anymore", departure at the time announced, and total transparency on the prices, which are largely compensated by the professionalism of their teams. By the way, we had such great guides and we thank them a lot ! Rapa Nui 🗿 has such a great culture, a magical and beautiful island with amazing landscapes, and the Nayara hotel made our stay even more magical with their welcoming staff and their professionalism. They completely deserve their place in "The Leading hotels of the World" group and we recommend them with eyes wide shut.…
Not an inexpensive location but well worth the money. Rooms, food, service, pool and excursions were all top notch. Nice ocean view with the bonus of being a short walk to town. Above all staff was so friendly and helpful! We were sad to have to leave.
This hotel aims to be full service. If you take the board packages, you get excursions included. Half board and you get one excursion per day and full board, you get two excursions per day. Unfortunately, we were not aware of this and booked private tours but that is OK. They tried to make up for it by offering spa services. The spa is not full service, mostly different kinds of massage. Rooms are good sized with plenty of storage. Lighting was a little low. Hotel is very close to the airport and transfers are included. Staff is very professional. Cannot speak to the tours because we didn't go on any. It is an eco lodge, so the rooms are very "concrete." They offer air conditioning, which was welcome. Our room was quiet.
This was a wonderful hotel in Rapa Nui (Easter Island). It was in a great location. The rooms were very comfortable and clean. The food was very good. The staff were very attentive and friendly. The excursions to see the amazing sites of Rapa Nui were fabulous. We stayed for 4 nights and thoroughly enjoyed every minute of our stay.. All of our tours were well organised by the hotel. Thanks to Denise's and guide Nuku. If you get a chance head down to the nearby beach for a visit with the local turtles a surprising treat.
Large, comfortable rooms with great views. Generally excellent service and food. Occasionally slow restaurant service - let them know of if you have an excursion deadline. Easy walk to town along the coast. Good pool including towels and lounge chairs. Interesting informative signs about various aspects of the area are scattered around. Good excursions and excellent help with any issues. I was especially helped in revising my return flight. I would stay again if I return.
The staff here are professional and try to provide a memorable experience. Splurge for the Full Experience Package. This includes island tours and meals. Our time was short and Josefina, Denise, and Teco (and driver Mr. Christian) all worked hard to make this a special trip -- it was our Wedding Anniversary! Wonderful quiet, spotless, large rooms. Wish we could have stayed longer and spent time at the on-site Spa....
I had the chance to spend one week in this superb hotel in the magic island of Hangaroa. An all-inclusive upscale experience with honest price and for many atributes a one-of-a-kind option. From spacious rooms to gourmet à la carte meals served to impress the taste and the eyes. The staff was super friendly and even tricycle rentals, the best way to circundate and truly know the island were included in the full board package. I strongly recomend.
Worst experience I've had with a hotel. I chose it for so called security purposes because I was travelling alone to see the Easter Island Tapati Festival last February 2020 and thought it would be a safe option. Wrong. All rooms and their doors are exposed to the outside and during the dark it's scary. If you dare to walk outside, you can imagine it as a deserted scene in a horror movie where u are running for your life. I came back late on the last day of the festival, even before it ended, drove back to the hotel, and the iron gates were completely locked up!!! There I was, outside the hotel, in a blackened street alone at almost midnight, scared to tears that I could get attacked in the dark, honking the car hysterically hoping for someone to come open the gate, but it was too far from the front entrance with CLOSED DOORS, no security whatsoever, no staff, completely deserted, didn't even see any cameras. In the hour I was waiting outside (hoping I wouldn't run out of gas and desperately hoping the car lights wouldn't die out), I ATTEMPTED TO CLIMB THE IRON GATE that was ribcage high, but as I was lifting myself up, I looked down at the spiked tips of the bars and was afraid that if I slipped, I might impale myself on the gate, making the total horror show complete. I'm from New York and used to staying at Ritz Carltons, I'm due to stay at the Burj Al Arab, etc... and here I found myself trying to climb a locked gate at a so called 5 Star Hotel (consider yourself Trapped in there if something happens in the compound in the middle of the night. sitting ducks with no security guards whatsoever. If someone wanted to jump that fence and rob every room, beware. In my opinion, you would be totally on your own). Regarding the rooms, they were a good size, but something was wrong with the central a/c (or maybe it's always like that), they had a standup a/c box in the middle of the room with a hose going outside thru a section cut from the sliding door to the porch. I killed a huge roach/water bug that crawled in from the front door, and the tub was filthy, so I never used it. Much of the decor is stone, even in the shower, so it might not be the cleaners, but it just never felt clean enough, in general. The morning buffet is good though, but not worth my agony. I heard The Hangaroa Eco Village & Spa was just bought out by the Nayara group, so hopefully they do something about these serious issues.. fingers crossed for your sake.…
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